Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought a Wahl set of hair clippers and beard trimmer in a carry case with attachments, from moment of delivery the beard trimmer did not work, wasn't really phased by this as I don't have a beard. One... Ver más

Valorada con 5 estrellas sobre 5

Absolutely wonderful.I called customer service @Tracy for advice for my clipper replacement blades within minutes all was sorted and I placed an order immediately.It was dispatched same day and arrive... Ver más

Valorada con 5 estrellas sobre 5

Well this is a refreshing company! Broke the clipper head on a Wahl beard trimmer, expecting it to be like all the other brands I've used previously; throw away so bad for the environment and the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve bought a few Wahl products over the years & always found them a good value, dependable brand. My most recent purchase unfortunately stopped working after a couple of years so I emailed custome... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de aparatos electrónicos
  2. Tienda de artículos de peluquería
  3. Tienda de productos capilares

Escrito por la empresa

Leo Wahl invented the world’s first electromagnetic hair clipper in 1919. Since then, Wahl has created a range of professional and home grooming, styling and personal care products with an unrivalled quality that you can trust.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

387 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 35% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,7

Todas las opiniones

(387)

52 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Hannah was very helpful responded on…

Hannah was very helpful responded on the same day and solved my issue within days

25 de octubre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback to Hannah. Thank you

Valorada con 5 estrellas sobre 5

Excellent after service.

Excellent after service.
Replacing items very efficiently.
Highly recommended

21 de octubre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist efficiently. I'll be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

Customer service were brilliant

Customer service were brilliant. E-mailed them regarding my slow cooker. I told them what the problem was. 2 days later I received an e-mail to say a replacement product was on the way and I should receive it within 3 days. I just received it today (day 2). Can't wait to use ut again.

20 de octubre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

Excellent after sales service

Excellent after sales service, dealt with my product issue quickly and professionally

24 de octubre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. Ill be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

Exceptional first class customer service

Exceptional first class customer service & after sales service. Can't recommend Wahl enough ⭐️⭐️⭐️⭐️⭐️

20 de octubre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you. I'll be sure to pass on your positive feedback. Thank you

Valorada con 3 estrellas sobre 5

Disappointed buyer

Wahls customer service are excellent,unfortunately the ss pro dog clippers not so good. Bought a pair a year back to keep two standard poodles tidy between grooming. Recently the clippers were snagging the hair and the head appeared to be twisting in the body, they have been back three times now and I have been told there is no problem.Have now bought a replacement for less than a quarter of the price, first impressions are good ,as is the cut time will tell. Will no longer pay high price for a named product to be disappointed in this way

17 de octubre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

I'm glad to hear that our Customer Service team were able to assist you. Ill be sure to pass on your positive feedback to the team. Thank you

Valorada con 1 estrellas sobre 5

Horrible quality

Horrible quality - battery died after 3 months. other clippers lasted years . WILL NEVER BUY AGAIN

13 de octubre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

We’re sincerely sorry to hear that your experience with us hasn’t met your expectations. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us, so we can discuss this together, and hopefully earn back your business.

Valorada con 1 estrellas sobre 5

Returned a shaver for inspection

Returned a shaver for inspection, received an email on the 21st August stating the technicians have looked at it and will be returned. I sent 2 emails (29 Aug & 4 Sept) asking if it had been sent back, no response. Called on Thurs 7 Sept to chase. Got an email the same day, apologising and saying that there was a delay sending returning it to me (as if I didn't know and just called to waste my time) Told that I should get it back in 3 working days. Called again on Wednesday 13th to be told it will be delivered on the 14th. Does wahl have its own timezone? Their 3 days really mean 7.

13 de septiembre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

We’re sincerely sorry to hear that your experience with us hasn’t met your expectations. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns.

Valorada con 5 estrellas sobre 5

Replacement comb

It was only a replacement comb for a beard trimmer but it was sent immediately and received by post a day or so later. Followed by email checkup to see I had received and it was a correct part. seemed genuinely to care that I was satisfied!

14 de agosto de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. Ill be sure to pass on your positive feedback. Thank you

Valorada con 1 estrellas sobre 5

Raised a ticket to get a spare part

Raised a ticket to get a spare part. No response.
Emailed again to get chase in case it got lost. No response again. Not hard to reply is it?

1 de septiembre de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

We’re sincerely sorry to hear that your experience with us hasn’t met your expectations. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We remain available if you have any further questions or concerns.

Valorada con 5 estrellas sobre 5

First class customer service

My one year old "practically indestructible" (as stated on the box) wet/dry shaver stopped working. The info indicated that this product has a 5 year guarantee, but we all know that many companies/manufacturers have "clauses" that make it hard to obtain repairs etc, so I expected the same. Not so in this case. I contacted WAHL's customer service department and received a very quick response from Rebecca. After a few details were supplied it was all sorted, in my case a replacement product was sent. From my perspective, absolutely faultless and efficient first class service from WAHL. I will definitely seek out their products in the future.

7 de agosto de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. Ill be sure to pass on your positive feedback to Rebecca. Thank you

Valorada con 5 estrellas sobre 5

A experienced user of Wahl Aqua blade

A experienced user of Wahl Aqua blade, with which I done everything related to my grooming. All the combs gave me the ability to cut my own hair, a great money saver. When I finally removed my beard I was looking for a closer shave. I consulted the Instruction booklet, but no mention of resetting blade. However an accompanying leaflet, amongst other advice, had a paragraph on improper adjusting, and positioning of upper and lower blade. NOWHERE IN MY PAPERWORK DID IT WAHL USERS SAY ‘DO NOT DISMANTLE THE HEAD’ I did, and it proved impossible for me to reassemble the head. I contacted Wahl customer service and my good fortune was contacted by Molly of customer service. She contended with my long discussion with many e mails, concerning my arguments about Wahls paperwork. Molly was extremely good trying to handle the complaint.she eventually agreed to follow up my argument with Wahl. She kindly organised a T blade replacement head for me. She explained by disassembling the head I had released the head tension which I would not be able to reset. Oh dear, I wish I had known.YOU DO NOW. I am now a pleased user of Wahl again, and with my reservation think my trimmer is a good, value for money product. Thanks again Molly, Wahl are fortunate having you working for them. Mike

8 de agosto de 2023
Opinión espontánea
Logotipo de Wahl (UK) Ltd

Respuesta de Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. Ill be sure to pass on your positive feedback. Thank you

Valorada con 5 estrellas sobre 5

Excellent prioduct/outstandin Customer services

My wife purcbased a Wahl shaver for my bitbday over a year ago. It helped me considerably as I am disabled. I found the lifeproof shaver to be excellent but unfortunately it stopped working. I took it back to the seller (Tesco Ltd Greenock) who aere not particularly helpful, saying they only gave 1 year's guarantee, though Wahl gave 5 years guarantee for this product. I then contacted Wahl Customer Services who were nothing short of outstanding, replacing my shaver within 3 days.

23 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service when I had…

Excellent customer service when I had to report an error code on my James Martin multi cooker. I provided proof of purchase and under the guarantee a new multi cooker was sent to me without any hesitation. I can't thank them enough for the great service. It's a great product to have especially in a small size kitchen.

9 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought a Wahl trimmer from Ebay

I bought a Wahl trimmer from Ebay. within 2 months it stopped working. Went back to the seller and he has a policy for 30 day return so as I was 2 months he couldn't help.
So I contacted Wahl UK who where very helpful and understanding. I item was replaced with no problems.
Great service thank you very much

12 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Have had many beard and hair trimmers…

Have had many beard and hair trimmers over the past 10 years from Wahl and it was not brand loyalty but habit that made me always think of the brand. Saw them in a hairdessers hands forever ago so though it must be a pro make. They break ALL THE TIME. the blades are not strongly sprung enough and eventually (usually about a month out of warranty) they go from cutting to snagging on your hair and hurting. Customer service have the easiest job in the world as they say the warranty is out and convince you to buy another. They say it politely but really they are saying our product is s**t now where is your money! Never again

10 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5* customer service

5* customer service, prompt response to any queries. Product quality is of excellent standards for ease of use, great value for money. Highly recommend this product and the company

14 de julio de 2023
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más