I made an online purchase. I loved the low prices and especially the AI specials on some products. I did not like that some of the products I received did not match the picture shown on the website eg... Ver más
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Consulta las opiniones de los clientes
I placed an order for collection from the store and it was super easy to navigate the website, and I love that I was able to collect my order the same day I ordered it. The staff at Waltons Beacon Bay... Ver más
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Love Waltons but the delivery company doesnt and did not handle my package clearly labelled fragile, carefully. Waltons handled it amazingly. Will shop again.
Myrin at Ballito Waltons, thank you. You made life with 4 children so much easier for me. I literally dropped my lists and arrived back later to pick up stationery boxes, marked with my kids names an... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Waltons
Escrito por la empresa
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Información de contacto
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, Sudáfrica
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,2
Muy bueno
1 mil opiniones
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service delivery
6 de julio de 2026
Respuesta de Waltons
Hi Irene,
Thank you for taking the time to leave us a review. We're delighted that you were happy with our service delivery, and we appreciate your support.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivery was smooth and communication…
Delivery was smooth and communication was excellent
7 de julio de 2026
Respuesta de Waltons
Hi Nozibusiso,
Thank you for your wonderful review. We're so glad that your delivery was smooth and that our communication met your expectations. We really appreciate your support.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Respuesta de Waltons
Hi Raeesa,
Thank you for your feedback. We're delighted to hear that you found the process quick, easy and efficient. We appreciate you sharing your experience with us.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Super quality printing paper for a good…
Super quality printing paper for a good price,speedy delivery too!
7 de julio de 2026
Respuesta de Waltons
Hi Jo-Anne,
Thank you for your lovely review. We're so pleased you're happy with the quality and price of the printing paper, and that delivery was speedy too. We appreciate your support.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Respuesta de Waltons
Hi Chantal,
Thank you for your continued support and for taking the time to leave a review. We're delighted that our service is consistently speedy and reliable for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Easy to order and delivered ahead of…
Easy to order and delivered ahead of proposed date
2 de julio de 2026
Respuesta de Waltons
Hi Marilynn,
Thank you for your feedback. We're so pleased that ordering was easy and that your delivery arrived ahead of schedule. We appreciate your support.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
My order was delivered the same day.
6 de julio de 2026
Respuesta de Waltons
Hi Constance,
Thank you for your review. We're delighted that your order was delivered the same day, and we appreciate you taking the time to share your experience.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Ordering and payment was simple and…
Ordering and payment was simple and delivery was quick.
3 de julio de 2026
Respuesta de Waltons
Hi Sheri,
Thank you so much for taking the time to leave us this lovely review. We're delighted to hear that your ordering and payment experience was simple and that delivery was quick. We'll be sure to share your kind words with the team.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Mathapelo at Waltons Morningside was…
Mathapelo at Waltons Morningside was the reason for my five stars. She is a gem and was extremely helpful. She is an asset to your business.
29 de junio de 2026
Respuesta de Waltons
Hi Paddy,
Thank you for your wonderful feedback. We're thrilled to hear that Mathapelo at Waltons Morningside made such a positive impression on you. She truly is a gem, and we'll be sure to pass on your kind comments to her and the team. Thank you for the five stars.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Ntokozo Mabaso The young man is a great…
Ntokozo Mabaso The young man is a great asset to the waltons east rand mall shop. He is very good with clients and very pleasant
6 de julio de 2026
Opinión espontánea
Respuesta de Waltons
Hi Konrad,
Thank you for sharing this feedback. We're so pleased to hear that Ntokozo Mabaso at our Waltons East Rand Mall shop looked after you so well and made your experience a pleasant one. We'll be sure to let him and the team know how much his efforts are appreciated.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Respuesta de Waltons
Hi Marlene,
Thank you so much for your lovely review! We are delighted to hear that you found our service quick and efficient, and that you are pleased with your experience. Your feedback means a lot to us and motivates our team to keep up the good work.
We look forward to assisting you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Imprest with the delivery service and…
Imprest with the delivery service and cost thsnks
2 de julio de 2026
Respuesta de Waltons
Hi Ada,
Thank you for your kind words! We are thrilled that you were impressed with our delivery service and cost. It is wonderful to know we could meet your expectations, and we truly appreciate you taking the time to share your experience.
We hope to serve you again in the near future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The products were exactly as expected.
The order process was simple, the products were exactly as expected.
16 de marzo de 2026
Respuesta de Waltons
Hi Greg,
Thank you for your feedback! We are so pleased to hear that the order process was simple and that the products were exactly as expected. Providing a smooth, reliable experience is exactly what we aim for, and it's great to know we delivered on that.
We look forward to welcoming you back soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Very fast delivery
30 de junio de 2026
Respuesta de Waltons
Hi Elaine,
Thank you for taking the time to leave a review! We are delighted to hear that you experienced very fast delivery. We always strive to get your orders to you as quickly as possible, and it's great to know we hit the mark.
We hope to serve you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
No stock available
Needed stock of an item that had no stock online. Was given a substitute code which was something entirely different. Placed an order at one store for collection, stock was purchased by another customer. Had to use my fuel and time to collect stock at another branch.
29 de junio de 2026
Respuesta de Waltons
Hi Michelle,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the inconvenience you faced - being given an incorrect substitute code and then having the stock at your chosen collection branch purchased by another customer before you could collect it is completely unacceptable, and we understand how frustrating and costly that must have been for you.
We want to make this right. A support ticket has been opened on our end, and you are welcome to reply directly to that ticket so we can look into this matter further and find a suitable resolution for you.
We appreciate your feedback as it helps us improve our service, and we hope to have the opportunity to restore your confidence in Waltons.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivery service was great and the…
Delivery service was great and the order was fast.
29 de junio de 2026
Respuesta de Waltons
Hi Ponagatso,
Thank you so much for your wonderful review! We are thrilled to hear that your delivery experience was great and that your order arrived quickly. We always strive to ensure our customers receive their orders in a timely manner, and it is fantastic to know we hit the mark for you.
We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Parcel arrived earlier than expected
Parcel arrived earlier than expected, in good condition.
25 de junio de 2026
Respuesta de Waltons
Hi Madeleine,
Thank you so much for your lovely review! We are thrilled to hear that your parcel arrived ahead of schedule and in great condition.
We always strive to deliver a reliable and efficient service, and it is wonderful to know we hit the mark for you. We look forward to serving you again soon!
Kind regards,
Elzabe Curlewis (Waltons Customer Success Partner)
Please fix your ordering system
I placed an order and the email confirmation only came through after I queried it with Customer Services. They arranged for delivery the same afternoon but the next morning I received an email to say that the order is out for delivery although it was delivered the previous day. Will not order again much easier with Takealot or Amazon
24 de junio de 2026
Respuesta de Waltons
Hi Louisa,
Thank you for taking the time to share your feedback. We sincerely apologise for the confusion around your order confirmation and the delivery status communication, we completely understand how frustrating it must have been to receive an out-for-delivery notification after your parcel had already arrived. This is not the standard of service we strive to provide, and we are sorry we fell short on this occasion.
A support ticket has been opened for your query, and you are welcome to reply directly to that ticket so we can investigate and address this matter further.
We do hope you will give us another opportunity to serve you better in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Advertised goods that did not have in stock
Advertised goods that did not have in stock. Kept quite and delivered wrong, bad quality goods
26 de junio de 2026
Respuesta de Waltons
Hi Marguerite,
Thank you for bringing this to our attention. We are truly sorry to hear that the items advertised were not available and that you received incorrect, poor-quality goods as a replacement without any prior communication. This falls well below the standard we hold ourselves to, and we sincerely apologise for the inconvenience caused.
A support ticket has been opened for your query, and you are welcome to reply directly to that ticket so we can look into this matter and make it right for you.
We hope to have the opportunity to restore your confidence in Waltons.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
very disappointing service 3 weeks for…
very disappointing service 3 weeks for an order , not the correct items ordered, delivery confusion no customer feedback poor communication
will never order again
24 de junio de 2026
Respuesta de Waltons
Hi Nikita,
Thank you for your feedback, and we are truly sorry to hear about your experience. A three-week wait, incorrect items, delivery confusion, and a lack of communication are all completely unacceptable, and we understand your frustration entirely.
A support ticket has been opened for your query, and you are welcome to reply directly to that ticket so we can investigate the full extent of what went wrong and work towards a resolution.
We sincerely hope you will allow us the opportunity to make this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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