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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased a car from this dealership for £13,000 with a 12-month warranty. Within a few months of ownership and after only around 600 miles, the vehicle had already required an intake manifold... Ver más

Valorada con 2 estrellas sobre 5

Wouldn't accept claim for repair as service schedule not 100% met. Car was serviced every 12 months but not every 10,000 miles. Engine fault was a genuine mechanical failure on a 2018 car and had no r... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

STAY AWAY FROM THIS CON COMPANY!!!! SELLING WARRANTY THAT COVERS NOTHING BECAUSE THE PERSON (CHRIS) WHO RUNS WARRANTY PROTECT IS ALSO PART OF PONKO CUSTOMER CARE! JOKE OF COMPANY. HAD A £1300 BILL 1... Ver más

Valorada con 1 estrellas sobre 5

Not worth the paper it’s written on. First you will have to find a garage that will carry out warranty repairs, most won’t because of the hassle they go through to get their money back. And most of th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mantenimiento y reparación de automóviles

Información proporcionada por diversas fuentes externas

Warranty Protect is built upon a strong foundation of dedicated & proficient team members all with a shared vision. We have many years of collective experience in the motor industry from sales, mechanical & management backgrounds. We have analysed what is important to you and more importantly, what makes a warranty “worth the paper it’s written on”. ​ We understand the frustration you as customers are experiencing chasing warranty companies for updates. We appreciate the time you have wasted simply awaiting the warranty company to pay out for a claim. We acknowledge what a nuisance it can be explaining your situation to multiple claim handlers over and over again. ​ So, we decided to offer an alternative. A simple, quick & stress-free experience with the customers’ satisfaction as our driving force. We have a devoted team to ensure you get quick decisions & detailed responses when you need it most. We give you the key to peace-of-mind by knowing that your vehicle is protected by a warranty company you can depend on. We reveal the true worth of our warranty when a single claim handler expertly guides you through the smoothest warranty experience you could ever receive. ​ Thank you for choosing Warranty Protect. “The Key to Peace of Mind”.


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

43 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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1,4

Todas las opiniones

(43)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic Service

Couldn't rate this company high enough!
When I had issues with my recently purchased car, I rang Warranty Protect and a very helpful staff member named Ryan, helped me through the whole process.
He was professional but also friendly and caring and kept me in the loop every step of the way.
Very refreshing to get such a high level of customer service.

30 de julio de 2021
Opinión espontánea
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Respuesta de Warranty Protect

Hello Michelle.

We're thrilled with the feedback you've given Ryan. He really is one of our superstars. With this being said, we applaud the cooperation you also put in to help us get through the repair.

Best wishes,
Warranty Protect

Valorada con 5 estrellas sobre 5

Quick, professional, reasonable service

Ryan helped with my claim after a "DPF inspection required" alert came up on my drive home. Very reasonable and professional service. Couldn't ask for better. Thanks Ryan!

26 de julio de 2021
Opinión espontánea
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Respuesta de Warranty Protect

Thank you Mr Chohan.

Ryan said you were a pleasure to deal with. We understand the fault has returned and we're happy to offer the same 5 star service as before to assist in getting this rectified for you.

With thanks Warranty Protect

Valorada con 5 estrellas sobre 5

Thank you Ryan!

I bought a car from a garage 3 weeks ago and unfortunately it broke down. I got in touch with Ryan, as the car came with a 1 month basic cover with warranty protect. From the beginning, Ryan was extremely professional, friendly and welcoming. Before he asked me any questions relating to the car, his first instinct was to make sure that I was okay and make sure that I was safe. Ryan sent me a very clearly presented email with a step-by-step process to follow. The response time was fantastic and I was always kept updated throughout the process. My car required £300 worth of replacements for mechanical failure but thankfully some of the work was covered. Ryan provided incredible support throughout a very stressful experience.

22 de junio de 2021
Opinión espontánea
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Respuesta de Warranty Protect

Thank you Ella.

I'm sure Ryan will be thrilled to see your kind words.

If you have any queries or need any further assistance, you know where we are.

Best wishes,
Warranty Protect

Valorada con 5 estrellas sobre 5

Great and quick customer service from Sam

I recently purchased a car and took out warranty with warranty protect. Unfortunately I came across some manufactural issues soon after purchasing the car, so made a claim with warranty protect.

My claim handler was Sam Rideout-Hunt who provided brilliant customer service. He dealt with my claim very quickly and supported me to go through my local garage which made the process much smoother and quicker.

My car has now been fixed and the costs paid by warranty protect with no issues, so I can go back to enjoying my new car.

Very happy with the service I received from Sam!

26 de mayo de 2021
Opinión espontánea
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Respuesta de Warranty Protect

Fantastic to hear these kind hearted words Rebecca.
You were lovely to deal with and your garage was equally a breeze!
Any further issues you know where we are.
Best wishes
Warranty Protect

Valorada con 4 estrellas sobre 5

Recently purchased a car and had it go…

Recently purchased a car and had it go wrong within 2 weeks.

Warranty protect were straight on the case and very helpful! Very professional service.

Sorted my issue out with if a matter of days.

22 de abril de 2021
Opinión espontánea
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Respuesta de Warranty Protect

Hi Luke.

Thank you for providing this review, and we are happy to hear you was pleased with how we performed.

We would love to know what we could have done to achieve 5 stars from you. We are always aiming to provide a premium service, so that illusive final star is of great interest to us.

Please email claims@warrantyprotect.co.uk to tell us how we could have given a 5 star experience.

Many thanks
Warranty Protect

Valorada con 5 estrellas sobre 5

Faith in warranties restored

Previous poor experience with car warranties had made me cynical
However, the outstanding customer service (Sam) and support from this company has impressed me hugely.
From swift contact with me ... right through to liaising with the repair garage - Sam was amazing ! Thanks

6 de abril de 2021
Opinión espontánea
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Respuesta de Warranty Protect

Thank you for these kind words Lesley.

Was my pleasure to help, if you need me at all within your warranty period please don't hesitate to get in touch.

Many thanks
Sam - Warranty Protect

Valorada con 5 estrellas sobre 5

Can't fault this company.

Can't fault this company.
Had a very dodgy dealer to contend with and Warranty Protect really went to bat for me, with the a good result being the end result.
Would definitely use them again

16 de marzo de 2021
Opinión espontánea
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Respuesta de Warranty Protect

Hi Paul.

It wasn't all me, you worked just as hard to help get the result we was both after.

If you ever want a job on our team let us know!

Many thanks
Sam
Warranty Protect

Valorada con 5 estrellas sobre 5

Great warranty support

I dealt with Sam on the warranty team for a small fault, who was extremely responsive, and found a quick and straightforward resolution to resolve the issue. Clear communication, and great service. Highly recommended!

5 de marzo de 2021
Opinión espontánea
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Respuesta de Warranty Protect

Thanks for this great review Rhys.

Was a pleasure to deal with you and your chosen VW garage .

Very efficient repair indeed.

With thanks
The Warranty Protect Team

Valorada con 5 estrellas sobre 5

I highly recommend Reed autos and there…

I highly recommend Reed autos and there customer care support team. The company have given me a very positive experience and would highly recommend their business to anyone looking for a vehicle. The whole team have been amazing in every aspect of my journey! Personal thanks to Sam @customer care and Edwin @ sales representative. A big ‘Thank you’ to All.

19 de febrero de 2021
Opinión espontánea
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Respuesta de Warranty Protect

Hello Maria.

Thank you for this kind review. Warranty Protect & Reed Autos are two separate companies, but we work in an efficient and simultaneous way that the service likely blends into one.

If you have any further issues with your vehicle please don't hesitate to get in contact with us.

Kind regards
Warranty Protect Team

Valorada con 5 estrellas sobre 5

Happy days!

I spoke to Sam who was very professional and quick to get my claim sorted, once I got the diagnosis report off the garage and sent the report to sam, within a couple of hours I had the green light to get the work sorted, sam phoned the mechanics to say the work can be completed! Happy days!

21 de enero de 2021
Opinión espontánea
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Respuesta de Warranty Protect

Thank you Mr Drewitt.

It was a pleasure to assist. You aided in making it a quick turnaround by understanding the process and following it to the letter.

Have a great 2021!
Warranty Protect

Valorada con 5 estrellas sobre 5

5/5 stars for me

5/5 stars for me, purely because of how the phone call was answered, “halerrrrr”

22 de diciembre de 2020
Opinión espontánea
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Respuesta de Warranty Protect

Thank you for your kind words.

A positive, cheery greeting is the key to any conversation.

Happy driving!

Valorada con 5 estrellas sobre 5

Great responsiveness and…

Great responsiveness and professionalism in communications, speedy resolution, overall great satisfaction!

18 de diciembre de 2020
Opinión espontánea
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Respuesta de Warranty Protect

Thank you so much for your kind words Jack.

Have a very merry Christmas and a happy new year.

From the Warranty Protect team

Valorada con 5 estrellas sobre 5

Warranty Protect Claim

I bought a car from a local dealer which was covered by warranty protect.
After a month there were a few issues with the car and it needed repairs.
I spoke to Sam who looked into this for me and liaised with the dealer to get these issues sorted out and cover the works required.
Sam was very Professional and Helpful and got things sorted out for me very quickly and hassle free. His help in getting this sorted out was fantastic and customer service was second to none.
I would highly recommend warranty protect and Sam for all the help in getting the issues sorted out

3 de noviembre de 2020
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Respuesta de Warranty Protect

Thanks Mr Hirani.

I appreciate your quick responses and assistance to help get this over the line!

Many Thanks
Warranty Protect.

Valorada con 5 estrellas sobre 5

Sam went genuinely above and beyond to…

Sam went genuinely above and beyond to help us get an issue fixed with our car. He responded in a very timely manor and worked hard to ensure a solution that worked for us and prevented us travelling a significant distance for a resolution. It was a pleasure dealing with him

27 de octubre de 2020
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Respuesta de Warranty Protect

Thank you so much for these kind words Danielle.
Your repairing garage were very easy to deal with.
As we said "team work makes the dream work"
Happy driving!

Valorada con 5 estrellas sobre 5

Having purchased what we thought was a…

Having purchased what we thought was a great car I was so disappointed when I arrived home to find a fault with the Air Conditioning. My big concern was, having purchased the car, would the garage make good their promise and that the warranty would be honoured.
I no sooner contacted Sam that Ifelt reassured that I would have no problems.
Two weeks on and I cannot thank Sam for his professionalism, promptness, and the reassurance he gave to my wife and I.
100% success.
Many thanks

19 de octubre de 2020
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Respuesta de Warranty Protect

Hi Ken,
I was glad everything ran smoothly with the repair!
It was great to deal with you & happy driving.

Valorada con 5 estrellas sobre 5

I bought a 3series bmw

I bought a 3series bmw. with warranty
I had few issues when I contacted the warranty company they were very helpful and resolved my issues efficiently.

17 de agosto de 2020
Opinión espontánea
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Respuesta de Warranty Protect

Thank you Gitu!

Pleased to hear you appreciated the service!

Valorada con 5 estrellas sobre 5

Warranty protect - very good!!

Warranty protect was very good and Sam made the process very easy and stress free. He kept in contact with me to tell me updates at all times and ensured my queries were all dealt with quickly and effectively. He was always very quick responding to my emails and he makes sure the customer is very satisfied, thank you for your very good customer service!

30 de julio de 2020
Opinión espontánea
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Respuesta de Warranty Protect

Hello Niamh.

It was honestly a pleasure dealing with you, likewise a stress free customer!

Happy driving,
Warranty Protect

Valorada con 5 estrellas sobre 5

Excellent service.

My car unexpectedly went into limp mode,whilst overtaking, on a Thursday afternoon, the dashboard display showed "powertrain fault consult main dealer ". As I'd only had the car for 10 days, I phoned Warranty Direct and explained what had happened. They contacted the dealership who asked if I could bring my car over that afternoon so they could do a diagnostic check. By the time I got there the warning light had gone but the fault was found to be an engine oil solenoid malfunctioning. They ordered the part and I was told it was a relatively easy fix and that,worst case scenario, I should have my car back on Monday. I was given a courtesy car which was a great help. I phoned the dealership on Friday lunchtime for a progress update and was told my car had been fixed and was having a roadtest. 15 minutes later, they called back to say that it was ready for collection.
Excellent service from Warranty Direct and Reed Autos.

28 de julio de 2020
Opinión espontánea
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Respuesta de Warranty Protect

Hello Mr Moss.

I think your repair was the quickest turnaround to date! Thank you for cooperating in getting the issue resolved.

Regards, Warranty Protect

Valorada con 5 estrellas sobre 5

Outstanding professional service

Having recently purchased a car under covid-19 conditions and therefore not seen it I was reassured to know it was covered by a 1-month free warranty. On delivery of the vehicle there was a minor issue with a door latch and I was told by the garage to approach the Warranty company. I rang the number it was immediately answered by Sam who was professional, extremely personable and remarkably efficient. He dealt with the issue, liaised with the garage, the issue was resolved and even the garage said they would deal with this company again. I cannot recommend Warranty Protect more and will be extending the warranty for a further6 months

27 de julio de 2020
Opinión espontánea
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Respuesta de Warranty Protect

Hi John.
Thank you so much for this lovely review! We hear Sam was thrilled to read it.
If you need us in future please don't hesitate to get in contact.
Regards, Warranty Protect

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