WaterHog Opiniones 177

Placed an order for a bowl mat 6 weeks ago. Money was taken. No product. No response to emails or the website chat function. Very Poor indeed.I gave a review of 1 star.

Update in response to initial contact from company; 14.11.25

If a product is not available at the point of order due to a lack of raw materials and the estimated wait will be 6 - 8 weeks I think it only fair that customers are advised of this before they commit.

You advised the items have flown off the shelves but also said you are waiting for raw materials. It seems more likely that you secure thousands of orders and associated funds and use this to finance the next batch orders. Some kind of just in time supply but I dont think its fair for your customers to finance this set up. Or indeed wait 6-8 weeks for a doormat. Left score at 1 star.

Update 17.11.2025
The company had been in touch with further apologies and the offer of a free doormat due to the general delays and process to date. As a result i updated the score from 1 star to 3 stars. I imagine had i not left a review in Trust Pilot they would not have been as responsive. Hopefully the products arrive soon. I would say the other products i have ordered from them in the past faced no delays and have worked well.

The doormat itself is brilliant. However the size is just too big! It’s perfect for a standard door width, but doesn’t factor in the skirting boards, so it doesn’t tuck in neatly to the door.

A great, good looking doormat. Also, great for muddy, wet paws. Delivery was very prompt

Great quality. Easy purchasing via website. Faultless delivery.

Very good mat and easy and efficient order and delivery

Very happy with the product, but markeing communications are relentless.

Great mat for dogs in and out!

Delivery was quick and the product is excellent.

Love our mats about to order another one for the back door

Amazing quality. Really happy with the two rugs I bought. Perfect sizing too. After going through so many door mats, the water hog mats are by far money well spent. I was a little apprehensive because I had never heard of the company and ordering online for an unknown seemed a little daunting but sooooo glad I made the jump! Highly recommend.

Super quick delivery and an excellent quality product. Very happy.

Product was dispatched and received promptly. The two rugs are for use outside. They look good and appear to be robust. Great for our requirements.

Excellent product. Excellent service and delivery. Highly recommend

great mat
softer under foot than I thought it would be

The mats are brilliant

Really good quality, attractive product

Great product. Have bought another 3!

What a great company. I had trouble with my order which made me nervous because I had found this product via Instagram. I contacted them. They couldn’t have been more polite and helpful. I redid my order and it arrived looking gorgeous in 2 days. So pleased with my purchase and the service I received. Great job!

Website states that delivery time to UK is 1-3 days. Placed an order 10 days ago and absolutely no communication as to when I can expect my order to be delivered. Contacted Customer Service and no response. Terrible customer experience and clearly not a brand to trust