We needed help with some programing (Outlook etc) and our security. Dave Rogers jumped in and resolved quickly. Wavenet have helped with many tasks over our time with them and always a positive reso... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Emus Omamogho was helpful, quick, and managed to set us up with the tech solution that we needed when we were under significant time constraints, working with editors in different time zones. He cam... Ver más
La empresa ha respondido
Our query was resolved quickly and efficiently and the technician (Reece Frendo) kept us updated every step with what was happening. Thank you
La empresa ha respondido
Nathan Stevens has been incredibly helpful with our company’s IT issues. He successfully resolved an ongoing problem that several others had been unable to fix despite multiple attempts. Thanks to his... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de servicios de telecomunicaciones
- Servicio de business-to-business
- Proveedor de servicios de Internet
- Servicio de telefonía e Internet
Escrito por la empresa
Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.
Información de contacto
One Central Boulevard, Blythe Valley Park, B90 8BG, Solihull, Reino Unido
- 0333 234 0011
- contact@wavenet.co.uk
- wavenetuk.com
4,8
Excelente
3 mil opiniones
Ha contestado el 73% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
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Nathan Stevens sorted our issue with…
Nathan Stevens sorted our issue with the VPN client which had been causing us on going issues.
15 de mayo de 2026
Opinión espontánea
Respuesta de Wavenet Limited
I'm so glad Nathan was able to resolve the issue for you, thank you for taking the time to leave a review Rob, its truly appreciated!
Respuesta de Wavenet Limited
We appreciate your kind words She, We're truly grateful that you have taken the time to leave your post.
Great customer service
Great customer service. Very attentive and responsive. Five stars for our account manager Emus.
13 de mayo de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Thank you for your review Dave. Truly grateful for your post.
Emus Omamogho was very helpful in…
Emus Omamogho was very helpful in helping me get set-up on the Wifi.
13 de mayo de 2026
Opinión espontánea
Respuesta de Wavenet Limited
We're so grateful to you for taking the time to post a review, thank you!
Great resolve! Thank you
We needed help with some programing (Outlook etc) and our security. Dave Rogers jumped in and resolved quickly.
Wavenet have helped with many tasks over our time with them and always a positive resolve - recommended. Thank you!
13 de mayo de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Thank you for your great review Cheryll.
We’re pleased to hear Dave was able to resolve everything quickly, and it’s fantastic to know you’ve consistently had positive experiences with Wavenet. Your recommendation is truly appreciated!
Query was resolved quickly & efficiently
Our query was resolved quickly and efficiently and the technician (Reece Frendo) kept us updated every step with what was happening. Thank you
11 de mayo de 2026
Opinión espontánea
Respuesta de Wavenet Limited
hank you for your great review Steven.
We’re really pleased to hear that your query was resolved quickly and efficiently, and that Reece kept you informed every step of the way. Providing clear communication alongside effective support is something we pride ourselves on.
Your feedback is truly appreciated, and we’ll be sure to pass your kind words on to Reece!
Thanks again for taking the time to share your experience.
Incredible Support
Nathan Stevens has been incredibly helpful with our company’s IT issues. He successfully resolved an ongoing problem that several others had been unable to fix despite multiple attempts. Thanks to his expertise and persistence, I’ve been able to work from home smoothly without the usual stress, frustration, or risk of missing crucial deadlines. His support has made a huge difference and is genuinely appreciated.
7 de mayo de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Thank you so much for your wonderful review Jemma.
We’re absolutely delighted to hear about your positive experience with Nathan. His dedication, expertise, and determination to resolve even the most challenging issues truly make him a valued member of our team. It’s fantastic to know that his support has helped you work from home smoothly and without the usual stress.
We really appreciate you taking the time to share your experience, it means a lot to us. We’ll be sure to pass your kind words on to Nathan!
Thanks again for your support.
Respuesta de Wavenet Limited
Thank you so much for your review Joseph , we very much appreciate you taking the time.
Respuesta de Wavenet Limited
Thank you for your review , That's great to hear!
Excellent service
Reported an issue to Wavenet and - Lorna picked up the call and dealt with the issue, also notified me when the problem has been resolved.
Excellent service and quick respond.
Well done 🙂
5 de mayo de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Thank you for your post, your feedback is invaluable to us.
Emus is very responsive and helpful.
Emus is very responsive and helpful.
1 de mayo de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Truly grateful for your review Arif, thank you!
Brilliant support
Brilliant support. Reece Frendo logged on remotely and resolved several issues for me. Very helpful and professional as usual - thank you Reece.
1 de mayo de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Thank you Andrew for your generous review, I will pass your comments on to Reece, it means a lot to us
Do not be fooled
I don't know where all these 5 stars are coming from because this is hands down the worst company I have ever had to deal with in my life.
Took them 2 months to reply to an email, did not support when our company phone lines dropped out and we had no phones for over 8 hours of trading.
The list is endless but honestly, do not believe the 5 stars, and avoid this company.
30 de abril de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Hi,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
We’d like to understand more about what happened, so please reach out to us at customer.insight@wavenet.co.uk so we can investigate further.
Thank you for giving us the opportunity to improve.
Kind Regards,
Sebastien
Customer Insights Team
David McCree from Wavenet
David McCree from Wavenet, I contacted directly due to his prior assistance with network issues. Within minutes, David successfully identified and resolved the problem, ensuring my devices were operational. I appreciate the prompt and efficient support provided.
29 de abril de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Thanks for the fantastic feedback! We’re glad David was able to jump straight in, quickly identify the issue, and get everything back up and running. Prompt, efficient support is what we strive for, and we really appreciate you taking the time to share your experience.
Emus Omamogho was helpful
Emus Omamogho was helpful, quick, and managed to set us up with the tech solution that we needed when we were under significant time constraints, working with editors in different time zones. He came through for us. He reduced what would have been a very long, extensive headache into three emails and an activation. Highly recommend.
29 de abril de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Thanks for the great review Tyson. We’re thrilled Emus was able to step in, move fast, and get everything set up under such tight deadlines. Turning a potential headache into a smooth three‑email solution is exactly what we aim for. We really appreciate the recommendation!
Unfortunately I can't add 'Zero' stars.
Unfortunately I can't add 'Zero' stars.
The WORST company to deal with ever. Never answers the phone. They can't even contact Open Reach to do a line check on a failed internet connection. Our company internet has been down for 4 days and they have done nothing. At a cost of £10,000/hr to the business, they aren't interested. can't get through to support, don't answer tickets. just the worse.
29 de abril de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Hi,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
This is not the level of service we strive to provide. We’d like to understand more about what happened and work toward a resolution.
Could you please reach out to us at customer.insight@wavenet.co.uk so we can address your concerns promptly?
Thank you for giving us the opportunity to improve.
Kind Regards
Sebastien
Customer Insight Team
Reece Frendo
Spoke with (Reece Frendo)who is really helpful and sorted out my headset issues really quickly.
29 de abril de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Thank you for your review Vanessa. Truly grateful for your post.
Nathan was very helpful troubleshooting…
Nathan was very helpful troubleshooting setting up Claude with Outlook in the UK, even though it seems less supported via Microsoft. It is very useful!
29 de abril de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Thank you for your review James, we appreciate you taking the time to share your experience.
Excellent service by Emus!
28 de abril de 2026
Opinión espontánea
Respuesta de Wavenet Limited
Thank you so much for your review Valentina, we very much appreciate you taking the time.
Duncan Hood was very helpful
Duncan Hood was very helpful, it has been stressing me out for a while as it is my work phone but Duncan was happy to assist and problem was fixed.
27 de abril de 2026
Opinión espontánea
Respuesta de Wavenet Limited
We're so grateful to you for taking the time to post a review Shaun, thank you!
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