Wavenet Limited Opiniones 3130

As always - a return phone call asap from Duncan Hood, and instantly trying to resolve. Kind to the fact I hate when IT goes wrong and calmly worked through.

Jonathan Hipwood is always very helpful and knowledgeable. Thanks for the speedy fix

Our issue was resolved extremely quickly. Excellent service and very efficient support from Callum Ives

Always had exemplary service from Wavenet, and today was no exception from Reece Frendo - thank you!

I contacted Wavenet support about a storage limit issue in a new environment that was causing user profiles to run out of space.

Lorna Soares handled the case and was very helpful throughout. She quickly identified the cause and explained the fix clearly.

Communication was professional and the issue was resolved smoothly. Thanks to Lorna for the support.

Kishor Gohil was very fast, arrived quickly and we had no issues. The entire appointment was <5 mins and hardly noticeable! Top stuff

David was absolutely great!

Emus was fantastic! responded to my query within minutes

David McCree was super helpful with a few issues and questions I had - really helpful and good quick advice. Thanks DAvid

Emus was very helpful when he came in to check our IT setup. He was friendly, professional, and quickly helped resolve the issues we were having.

David to the rescue again - thank you!!
As always David a great help in getting us connected

Lorna Soares was very helpful in getting my issue resolved quickly.

I reached out following a technical worry and was attended to very quickly and informatively. Christian in particular worked to fix the problem and ensured to reach out if I have any further issues.

Thank you again!

Emus was super helpful, checked-in on the progress and resolved the issue quickly. Thanks very much

Very grateful to Lorna Soares help, she went above and beyond.

I needed help with setting up my new laptop, David McCree was extremely helpful and efficient. Great service provided.

Poor service overall. Our problem started on the 13th of February and as of the 25th of February, has yet to be resolved. Our internet connectivity had some issues. We were advised (from one adviser) we needed to order a new router and that Wavenet wouldn't cover this cost. We ordered a new router and this didn't resolve the issue.
This week we were advised by a different advisor we were entitled to a new router (the opposite of what we were told previously). We were then advised the router would be sent on the 23rd of February and arrive on the 25th. We called on the 25th to find out the router hadn't been ordered and told it would now be ordered.

After almost two weeks, the problem still hasn't been resolved and we have no faith in any resolution or solution as the service has been unreliable (told one thing by one advisor and something different by another). This has overall impacted our business and ability to make income. After 6 years of being a customer we are heavily considering to change provided due to the poor service.

Emil has been involved in our project at 13 Allsop place, from the beginning. This includes install, testing, commissioning, and has been very much involved in our successful delivery. Emil has now been working hard with the decommissioning works for us, and again is working hard, he always takes the time to keep me informed. Well done, I look forward to working with you again.

David McCree was incredibly helpful in sorting out a teething issue I had in joining the wifi service. He was efficient and provided solutions until I was able to connect in!

Thank you so much, David.

I had a serious issue with my MFA solution. Liam James provided excellent technical skills and 'can do' attitude.
The issue resolution involved 2 of my technology partners working together. Liam was open and professional and went above and beyond the entire time.