Waverly London Opiniones 

Respuesta de Waverly London

14 ene 2026

Hi H! We’re very sorry to hear about your experience and understand why you’re so disappointed.

We apologise for the confusion around shipping and delivery. We are a London-based British company, however when stock in our UK warehouse is limited, some orders are fulfilled through overseas partners. This should always be communicated clearly at the point of purchase, and we’re sorry if this was not your understanding.

We’re also very concerned to hear that the items you received did not match what was advertised and arrived without product or care labels. This is not acceptable and is certainly not the standard we aim to provide.

Regarding returns, we understand your frustration with the requirement to return items internationally and the costs involved, particularly when goods are not as described. This is something we take seriously, and we regret that this has caused you additional stress.

We would genuinely like the opportunity to review your order and assist with a resolution. If you’re willing, please contact our customer support team directly with your order number so we can investigate this further and provide a clear update.

Thank you for taking the time to share your feedback. While we’re sorry your experience fell short, comments like yours help us identify where improvements are urgently needed.

Respuesta de Waverly London

14 ene 2026

Hi! We’re very sorry to read your review and understand how frustrating and disappointing this experience has been.

We sincerely apologise that the shoes you received did not match the quality or appearance shown on our website. This is not the standard we aim to provide, and we regret that your expectations were not met.

We also understand your frustration at having returned the items to our overseas warehouse and then experiencing delays and a lack of communication regarding your refund. This is not acceptable, and we’re sorry that you’ve been left waiting far longer than you should have been.

To clarify, we are a London-based British company. When stock in our UK warehouse is unavailable, some orders are fulfilled through international partners, which can require returns to be processed overseas. That said, refunds should be handled promptly once a return is confirmed, and communication should always remain clear — we acknowledge this did not happen in your case.

We would genuinely like the opportunity to review this as a priority and provide you with a clear update on your refund. Please contact our customer support team directly with your order number and proof of return so we can investigate this properly and assist you further.

Thank you for taking the time to share your experience. While we’re sorry it has led to such dissatisfaction, feedback like yours is taken seriously and helps us improve our service.

Respuesta de Waverly London

14 ene 2026

Hi N! We’re very sorry to read about your experience and fully understand why you’re so disappointed.

We sincerely apologise that the coat you received fell well below expectations in terms of quality, presentation, and finish. Issues such as mismatched patterns, missing size and care labels, and packaging that does not reflect the product advertised are not acceptable, and we regret that this occurred — particularly after you were given assurances regarding a replacement.

We’re also sorry that the replacement item did not meet the standard shown to you and that communication appears to have stopped when you requested the return details required by your courier. This is not the level of service we aim to provide, and we understand how frustrating this must be.

To clarify, we are a London-based British company. When stock in our UK warehouse is limited, some orders are fulfilled through overseas partners. This should always be handled transparently, and quality should never be compromised. We’re sorry that this was not your experience.

We would genuinely like the opportunity to review your case properly and provide you with the correct return information so this can be resolved. Please contact our customer support team directly with your order number so we can investigate this as a priority.

Thank you for taking the time to share your feedback. While we regret that this purchase has caused such disappointment, comments like yours are taken seriously and help us address issues that need immediate improvement.

Respuesta de Waverly London

13 ene 2026

Hi Eucharia! We’re very sorry to read your follow-up review and understand how upsetting and disappointing this experience has been for you.

We sincerely apologise that the coat you received fell so far short of expectations in terms of quality, finish, and presentation. Missing labels, incorrect construction, and items not matching their description are not acceptable, and we regret that this occurred with your order.

To clarify, we are a London-based British company. When stock in our UK warehouse is limited, some orders are fulfilled through overseas partners, which can result in international return addresses. This process should always be explained clearly, and we’re sorry for the confusion and concern this caused, particularly around the return details you were provided.

We also acknowledge your frustration regarding the lack of response about your refund after you supplied proof of return. Communication should never stop once a customer has complied with return instructions, and we apologise if you felt ignored. This is not how we intend to treat our customers.

Your feedback — including your concerns about advertising, product standards, and communication — has been escalated internally for review. We understand why this situation has damaged your trust, and we regret that our previous responses did not reassure you.

We would still like the opportunity to properly review your case and provide a clear update regarding your return and refund. If you are willing, please contact our customer support team directly with your order number so this can be looked into as a priority.

Thank you for taking the time to share your experience. While we’re sorry it led to such dissatisfaction, feedback like yours is taken seriously and helps drive necessary improvements.

Respuesta de Waverly London

13 ene 2026

Hi Katie! We’re very sorry to read your review and understand how upsetting this experience has been.

We sincerely apologise for the frustration caused by the delays, the quality concerns with the shoes, and the difficulties you’ve faced with returns and communication. This is certainly not the level of service or transparency we aim to provide.

To clarify, we are a London-based British company. When stock in our UK warehouse runs low, some orders are fulfilled through overseas partners, which can result in items shipping from outside the UK and returns being processed internationally. This should always be communicated clearly, and we’re sorry if this was not made clear or caused confusion in your case.

We’re especially concerned to hear about the lack of response regarding your refund and return. Delays or unanswered emails are not acceptable, and we understand how this has added to your frustration, particularly after incurring return costs.

We would genuinely like the opportunity to review your order properly and help bring this to a resolution. If you’re willing, please contact our customer support team again with your order number so we can investigate this as a priority.

Thank you for sharing your feedback. While we regret that your experience fell short, comments like yours are taken seriously and help us improve our service going forward.

Respuesta de Waverly London

12 ene 2026

Hi Claire! We’re very sorry to hear about your continued frustration and understand why this situation has caused you concern.

We acknowledge your questions regarding the return address. While our customer service and aftercare are managed by our UK and European teams, some returns are processed through our overseas logistics partners depending on the item and warehouse availability. We sincerely apologize if this was not explained clearly at the time and for the inconvenience and cost this caused you.

Regarding your refund, we understand how upsetting it is to still be waiting. This is not the experience we want for our customers. Refunds are processed once returned items are received and verified, and a signature-confirmed return would normally allow us to locate this quickly. The lack of response to your follow-up email is not acceptable, and we apologize for this oversight.

Please contact our customer support team again with your order number and proof of return so we can urgently investigate and resolve your refund as soon as possible. We appreciate you bringing this to our attention and thank you for your patience while we work to address this properly.

Respuesta de Waverly London

12 ene 2026

Hi Margaret! We’re sorry to hear that you feel this way and regret that your impression of our brand has been negative.

We would like to clarify that we are a British brand based in London, and we operate independently. All customer service, returns, and aftercare are handled by our UK and European teams. While some products may be manufactured through international partners, this is common across the fashion industry and does not reflect on the authenticity of the brand.

Promotional pricing and clearance discounts are offered for a variety of legitimate reasons, including end-of-season sales, limited runs, or warehouse clearances, and are not intended to mislead customers.

We take brand representation seriously and do not use stolen imagery. Any concerns raised are reviewed internally to ensure our marketing remains accurate and compliant.

If you have placed an order or have any specific concerns, we encourage you to contact our customer support team directly so we can address them properly. We value transparency and feedback, even when critical, as it helps us continue to improve.

Thank you for sharing your feedback.

Respuesta de Waverly London

12 ene 2026

Hi Mary! We’re truly sorry to hear about your experience and understand why this situation has been so frustrating.

We regret that the coat did not meet your expectations and arrived in unsatisfactory condition. We also apologize for the inconvenience caused by the return process and any confusion around this.

To clarify, we are a British brand based in London. Our customer service, returns, and aftercare are all handled by our teams in the UK and Europe. When an item is not available in our UK warehouse, we may ship through trusted international partners to prevent long restock delays; however, all customer service and support continue to be managed directly by us in London.

Regarding the partial refund you accepted, this is a serious concern. If the refund has not yet been received, this is not the experience we aim to provide, and we would like to review this matter urgently to ensure it is resolved as quickly as possible.

Please contact our customer support team with your order number and any related correspondence so we can investigate and assist you further. We appreciate your feedback, as it helps us improve both our products and our service.

Thank you for bringing this to our attention.

Respuesta de Waverly London

12 ene 2026

Hi Heath! We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused.

We understand how disappointing it is to wait for an order and then feel let down by the product quality and the delay in receiving your refund. This is certainly not the experience we want for our customers.

Refunds are processed once returned items are received and inspected at our returns facility, which can take longer than expected due to international shipping. That said, the lack of communication you’ve experienced is not acceptable, and we truly apologize for that.

Please contact our customer support team directly with your order number so we can urgently review your return status and assist in resolving this matter as quickly as possible. We value your feedback, as it helps us improve both our products and our service.

Thank you for bringing this to our attention.

Respuesta de Waverly London

8 ene 2026

Hi Zeycan! We’re very sorry to read about your experience and appreciate you taking the time to set out your concerns in detail.

We understand how frustrating and upsetting this situation must have been, particularly regarding the quality of the shoes received and the prolonged refund process. This is certainly not the experience we want any customer to have, and we sincerely apologise for the distress and inconvenience caused.

To clarify, we are a London-based British company. However, when stock in our UK warehouse is unavailable, some orders are fulfilled through overseas partners. This should always be communicated clearly, and products must accurately reflect their descriptions. We regret that this was not your experience.

We’re especially sorry for the length of time it took to resolve your refund and for the confusion caused by inconsistent updates. While refunds can take time to appear depending on payment providers and banking processes, communication should always be clear and transparent. We acknowledge that this fell short in your case.

We do appreciate your patience throughout the process and are glad to hear that the refund has now been completed, though we understand this came after considerable effort on your part. Your feedback has been shared internally so we can review both our product listings and our refund handling to prevent similar situations going forward.

Thank you again for raising these concerns. While we regret that your experience led to such disappointment, feedback like yours is taken seriously and helps us improve our service.

Respuesta de Waverly London

8 ene 2026

Hi Gail! We’re truly sorry to hear about your experience and understand how disappointing this must have been. What you’ve described is certainly not the standard we aim to provide, and we sincerely apologise for the frustration caused.

We take product quality and accurate advertising very seriously, and your feedback has been shared with our product and quality control teams for urgent review. Missing labels, incorrect materials, or items not matching the description are not acceptable, and we regret that this occurred with your order.

We’re also sorry if you experienced delays in hearing back from our customer service team. This is not our intention, and we want to make things right. Please contact us directly with your order number so we can assist you with the return process and work towards a resolution as quickly as possible.

We appreciate you bringing this to our attention, as feedback like yours helps us improve. Thank you for taking the time to share your experience, and we hope we can regain your trust.

Respuesta de Waverly London

8 ene 2026

Hi Mark! We understand how concerning it must be to receive a coat that did not meet your expectations, particularly regarding the quality, labelling, and material composition. We apologise for the frustration caused by the lack of clear fabric and care information—this should always be provided, and we recognise how important this is when purchasing a wool-based item.

To clarify, we are a London-based British company. When stock in our UK warehouse is limited, some orders are fulfilled by trusted overseas partners, which can result in items shipping from outside the UK. This should always be communicated clearly, and we’re sorry if this was not your understanding at the time of purchase.

We also appreciate your concerns around the cost of returning an item internationally. While returns do require confirmation at our warehouse before any resolution can be processed, we understand that return costs can feel disproportionate in situations like this.

We would genuinely like the opportunity to review your order and see whether we can offer a more suitable resolution. If you’re willing, please contact our customer support team with your order details so we can look into this further.

Thank you again for your feedback. It helps us improve, and we’re sorry that this purchase fell short of expectations.

Respuesta de Waverly London

8 ene 2026

Hi Margaret! We’re very sorry to read about your experience and understand why you’re so disappointed.

We appreciate how frustrating it must have been to wait longer than expected for your coat and then find that it did not meet your expectations in terms of quality and fit. We sincerely apologise for the inconvenience caused, especially regarding the sleeves and the overall finish of the item.

To clarify, we are a London-based British company, and when stock in our UK warehouse runs low, some orders are fulfilled through trusted overseas partners. This should always be communicated clearly, and we’re sorry if this was not made clear at the time of your purchase.

We also regret the frustration caused by the return process and the cost you incurred to send the item back. Once a return is received by our warehouse, it must be confirmed before a refund can be processed, and we understand how concerning it is not to receive updates after providing tracking details. We apologise if communication fell short in your case.

We would genuinely like the opportunity to review this as a priority and provide you with a clear update on your return and refund. Please contact our customer support team again with your order number and tracking information so we can investigate this promptly and assist you further.

Thank you for sharing your feedback. We take these concerns seriously and hope we can still work towards a fair resolution for you.

Respuesta de Waverly London

8 ene 2026

Hi Lesley! We’re very sorry to hear about this and completely understand your frustration.

We appreciate you returning the item at your own expense and sincerely apologise that your refund has taken longer than expected. This is certainly not the experience we want for our customers, and we’re sorry for the worry and inconvenience this delay has caused.

Refunds are processed once returned items are received and confirmed by our warehouse, and while this can sometimes take longer due to international handling, you should always be kept informed. We regret that this hasn’t been the case here.

We would genuinely like to look into this for you as a priority and ensure the matter is properly reviewed. Please contact our customer support team directly with your order number and proof of return so we can follow this up and provide you with a clear update.

Thank you for your patience, and we hope we can still resolve this for you as quickly and fairly as possible.