Waverly London Opiniones 

Respuesta de Waverly London

8 ene 2026

Hi Alison! We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback.

We understand how frustrating it must have been to wait longer than expected for your order and then find that the fit wasn’t suitable. We sincerely apologise for the disappointment caused, particularly around the sizing and the return process, which has clearly not gone as smoothly as it should have.

To clarify, we are a London-based British company. Some orders are shipped from an overseas partner when stock in our UK warehouse runs low, and why sizing can differ slightly from standard European measurements. That said, we completely appreciate that this should have been clearer and that you should have received timely support when requesting a return.

We’re especially sorry to hear that you’ve had difficulty getting a response regarding the return address details. This is not the experience we want for our customers, and we regret that you felt ignored.

We would genuinely like the opportunity to look into this properly and help resolve it for you. If you’re willing, please reach out to our customer support team again with your order number so we can provide the correct return information and review your case as a priority.

Thank you again for your feedback—it helps us improve our service, and we hope we can still put this right for you.

Respuesta de Waverly London

8 ene 2026

Hi Elaine! We’re truly sorry to read about your experience, and we understand how upsetting and frustrating this must have been.

Please accept our sincere apologies for the disappointment caused by the delay in delivery and the confusion surrounding the cancellation of your order. This is certainly not the level of service we aim to provide, and we regret that this situation has led you to feel this way.

We take all feedback very seriously, especially concerns regarding communication and order handling. If you received an item that was not what you expected, we would genuinely like the opportunity to review this further and see how we can put things right for you.

We kindly ask that you contact our customer support team directly with your order details so we can investigate this matter thoroughly and assist you accordingly. Our intention is never to leave customers without a response, and we’re sorry if you felt ignored.

Thank you for taking the time to share your experience. Your feedback helps us improve, and we hope we can still resolve this for you in a fair and satisfactory way.

Respuesta de Waverly London

5 ene 2026

We’re very sorry to hear about your experience and understand your frustration. We apologise that the items did not meet your expectations in terms of quality, and that the delivery time caused additional inconvenience.

We are a London-based company, but when stock in our UK warehouse runs low, some orders and returns are fulfilled via our overseas logistics partners. We understand that returning items internationally can be frustrating and costly, and we regret that this was not made clearer at the time of purchase.

We take concerns about product quality, cancellations, and refunds seriously. Please contact our support team at info@waverlylondon.com with your order details so a senior member of our team can review your case and assist you with your refund.

Thank you for sharing your feedback, and again, we apologise for the inconvenience caused.

Respuesta de Waverly London

5 ene 2026

Hi Suzanne! We’re very sorry to hear about your experience and understand your frustration. We apologise that the item you received did not meet your expectations or reflect the images on our website.

We are a London-based company, and when stock in our UK warehouse runs low, some orders and returns are fulfilled through our overseas logistics partners. We understand that this can create additional costs and frustration, and we regret that this was not communicated clearly at the time of purchase.

We take concerns about product quality and returns seriously. Please contact our support team at info@waverlylondon.com with your order details so a senior member of our team can review your case and assist with your refund.

Thank you for your feedback, and again, we apologise for the inconvenience caused.

Respuesta de Waverly London

5 ene 2026

Hi Carol! We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologise that both coats did not meet your expectations and that returning them has resulted in additional costs for you.

We are a London-based company, but when stock in our UK warehouse runs low, some orders and returns are handled through our overseas logistics partners. We understand that this can be frustrating and regret that the return process was not clearer at the time of purchase.

We take feedback about product quality and returns very seriously. If you have not yet received your refund, please contact our support team at info@waverlylondon.com with your order details so we can ensure your refund is processed promptly and review how we can prevent this happening in the future.

Thank you for sharing your feedback, and again, we apologise for the inconvenience caused.

Respuesta de Waverly London

5 ene 2026

Hi Tom! We’re very sorry to hear that the products did not meet your expectations. We aim to provide high-quality items, and it’s disappointing to learn that you felt the materials were substandard.

Your feedback is important and will be shared with our product team to help improve quality. If you would like to discuss a return, exchange, or refund, please contact our support team at info@waverlylondon.com with your order details so we can assist you promptly.

Respuesta de Waverly London

5 ene 2026

We’re very sorry to hear about your experience and completely understand your frustration. This is certainly not the standard of service we aim to provide, and we sincerely apologise for the delay and stress caused.

We are a London-based company, but when UK warehouse stock is unavailable, some orders and returns are handled via our overseas logistics partners. We understand that this can create delays, especially when items are held at customs, and we regret that this was not made clearer at the time of purchase.

We take concerns about product quality and refunds very seriously. Your case will be reviewed urgently to ensure your return and refund are processed correctly. Please contact our support team at info@waverlylondon.com with your order details so a senior member of our team can investigate and resolve this as quickly as possible.

Thank you for bringing this to our attention, and again, we apologise for the inconvenience caused.

Respuesta de Waverly London

5 ene 2026

Hi Tracey! We’re very sorry to hear about your experience and understand why you feel disappointed. This is certainly not the impression we want to leave, and we apologise that the boots did not meet your expectations compared to what was shown on our website.

We are a London-based company, and when UK warehouse stock is unavailable, some orders are fulfilled through our overseas logistics partners. We understand that receiving an item shipped from abroad and the associated return process can be frustrating, and we regret that this was not clearer at the time of purchase.

Concerns around product quality and advertising accuracy are taken seriously, and your feedback will be shared with our product and management teams for review. We would also like the opportunity to look into your return request and see how we can assist further.

Please contact our support team at info@waverlylondon.com with your order number so a senior member of our team can review your case and work toward a fair resolution.

Thank you for taking the time to share your experience.

Respuesta de Waverly London

5 ene 2026

Hi Katrina! We’re very sorry to hear how disappointed you were with the coats and understand how upsetting this must have been, especially as they were a Christmas gift. We sincerely apologise that the items did not meet your expectations in terms of quality.

We would also like to clarify that we are a London-based company; however, when stock in our UK warehouse is limited, some orders or returns may be handled through an overseas logistics partner. We understand how frustrating this can be, particularly when return costs are involved, and we regret that this was not made clearer at the time.

Your feedback regarding quality, returns, and transparency is taken seriously and will be shared with our management team for review. We would like the opportunity to look into your return and see how we can assist further.

Please contact our support team at info@waverlylondon.com with your order details so a senior member of our team can review the case and respond accordingly.

Thank you for taking the time to share your experience.

Respuesta de Waverly London

5 ene 2026

Hi Josh! We’re very sorry to hear about this experience and completely understand how disappointing it must have been, especially as the order was intended as a Christmas gift for your mum. We sincerely apologise for the delay and the lack of communication you’ve received so far.

You should have received order confirmation and updates, and we regret that this has not happened. This is not the standard of service we aim to provide, and we understand your concern given that payment has already been taken.

We would like to look into this urgently and provide you with a clear update on your order status. Please contact us directly at info@waverlylondon.com with your order number and the email address used at checkout, and a member of our team will investigate and assist you as soon as possible.

Thank you for bringing this to our attention, and again, we’re very sorry for the disappointment caused.

Respuesta de Waverly London

5 ene 2026

Hi Geoffrey! We are very sorry to read about your experience and understand how upsetting this situation has been for you. This is certainly not the level of service or product quality we aim to provide, and we sincerely apologise for the disappointment and frustration caused.

Issues such as receiving an incorrect item, delays, and difficulty obtaining a return label are taken very seriously, and we regret that this has not been resolved to your satisfaction so far. We would genuinely like the opportunity to review your case properly and ensure it is handled correctly, including arranging a return and refund where appropriate.

Please contact us directly at info@waverlylondon.com with your order number so a senior member of our team can investigate this matter in full and assist you as quickly as possible. We want to be transparent, resolve this fairly, and restore your confidence where we can.

Thank you for bringing this to our attention.

Respuesta de Waverly London

30 dic 2025

Hi Cassandra! Thank you very much for sharing your feedback with us. We’re so pleased to hear that you’re happy with your sweater and confident in your decision to shop with us.

It’s especially lovely to know that the care and attention we put into our pieces came through and that it feels thoughtfully crafted rather than mass-produced. That’s exactly what we aim for.

Thank you for choosing Waverly London — your support truly means a great deal to us, and we hope you continue to enjoy wearing your sweater.

Respuesta de Waverly London

30 dic 2025

Hi Hazel! We’re truly sorry to read about your experience and understand how disappointing this must have been. This is certainly not the impression we want to leave, and we appreciate you taking the time to share your feedback.

To clarify, we are a London-based British company. However, when stock in our UK warehouse runs low, some orders may be fulfilled by our overseas manufacturing partners. That said, this should always be communicated clearly, and we’re sorry if this caused confusion or led you to feel misled.
We’re also very sorry to hear that the coat did not meet your expectations in terms of fabric quality, pattern alignment, and overall finish. This is not the standard we aim for, and your comments regarding the lack of back imagery on the product page have been noted and shared with our team for review and improvement.

Regarding the labels, items should never arrive with tags removed, as this can understandably create issues with returns. We sincerely apologise if this occurred and for any frustration it caused.

We would genuinely like the opportunity to make this right. Please reach out to our customer support team directly with your order details so we can review your case and assist you further with a suitable resolution.

Thank you again for your feedback—it helps us improve, and we’re sorry we let you down on this occasion.

Respuesta de Waverly London

29 dic 2025

Hi Denise! We’re very sorry to hear about your experience and completely understand your frustration regarding the items you received.

For clarity, Waverly London is a UK-based company. Occasionally, when stock in our UK warehouse runs low, orders may be fulfilled by trusted overseas partners. We acknowledge that this should always be communicated clearly, including proper labeling and care instructions. We are currently investigating why the garments you received did not meet these standards, as this is not acceptable.

Your feedback is extremely valuable and will help us improve our quality checks and transparency. We would like the opportunity to make this right—please contact us directly with your order details so we can prioritise a resolution, whether that is a replacement or a full refund in accordance with our refund policy.

Respuesta de Waverly London

29 dic 2025

Hi! We’re very sorry to hear about your experience and completely understand your frustration. This is not the standard we strive to provide.

We sincerely apologise for the condition in which your coat arrived and for any confusion regarding the refund process. We acknowledge that being told a refund form would be sent—and then being told it doesn’t exist—is extremely frustrating and unacceptable.

To resolve this immediately, please contact us directly with your order details. We will prioritise your case, ensure your refund is processed, and make sure the correct steps are followed without further confusion.

Thank you for bringing this to our attention. Your feedback helps us improve our communication and service.

Respuesta de Waverly London

29 dic 2025

Hi Steven! We’re truly sorry to read about your experience and understand why the delay and confusion have caused frustration. This is not the experience we want any customer to have.

To clarify, we are a London-based British company. However, when stock in our UK warehouse runs low, some orders are shipped from an overseas partner. We agree that this should always be communicated clearly, and we apologise if this was not made clear in your case.

Regarding the delivery time, waiting four weeks—especially for a birthday gift—is understandably disappointing. While our customer support team does respond personally, we acknowledge that our replies may not have provided enough clarity or reassurance, and for that we sincerely apologise.

This matter is not something we take lightly. We would genuinely like the opportunity to resolve this for you, whether that means locating the shipment, issuing a replacement, or arranging a full refund.

Please reach out to us directly with your order details so we can prioritise your case and make this right. Your feedback has been noted and will help us improve transparency and communication going forward.

Respuesta de Waverly London

29 dic 2025

Hi Geoffrey! We are truly sorry to read about your experience and the distress this situation has caused you. This is certainly not the level of service we aim to provide, and we sincerely apologize for the frustration and worry you’ve endured.

To clarify, we are a London-based British company, and we do operate from the UK. However, when stock in our UK warehouse runs low, some orders are fulfilled through an overseas partner, which can include international shipping. This should always be communicated clearly and consistently, and we acknowledge that in your case, this was not handled well. For that, we are very sorry.

We are particularly concerned to hear that you received conflicting information from our support team. Providing mixed messages about stock availability, delays, or refunds is unacceptable, and we take responsibility for the confusion this caused. Your feedback has been escalated internally so we can address this with the team and prevent it from happening again.

We absolutely do not intend to mislead customers or withhold refunds. If a refund has not yet been completed, we would like to resolve this matter as a priority. Please contact us directly via our official support email with your order number, and we will ensure this is reviewed immediately.

We deeply regret that this experience has caused you stress, especially given your circumstances, and we appreciate you bringing this to our attention. Your trust matters to us, and we are committed to putting this right.

Respuesta de Waverly London

26 dic 2025

Hi Julie! We’re very sorry to hear that you were unhappy with your order, and we appreciate you taking the time to share your feedback.

We’re sorry if the quality did not meet your expectations. That is certainly not the experience we aim to provide, and all feedback like this is reviewed internally to help us improve our products and quality checks.

We’d also like to clarify that we do accept returns in line with our published return policy. If you were unable to proceed with a return or felt this was unclear, we sincerely apologise for the confusion.

Regarding the chargeback, we always encourage customers to contact our support team first so we can review the order and offer a resolution directly wherever possible.

We strongly disagree with the suggestion that we operate improperly, but we do understand your frustration and regret that we were unable to resolve this for you before it reached this stage.

Respuesta de Waverly London

26 dic 2025

Hi Kerry! We’re genuinely sorry to read how disappointed you are, and we understand why this experience has caused frustration—especially as the item was purchased as a Christmas gift.

We want to clarify that we are a London-based British company. When stock in our UK warehouse is limited, some orders are fulfilled through trusted overseas partners. This should always be communicated clearly, and we apologise if that was not clear in your case.

We strongly disagree with the suggestion that we operate dishonestly or sell items under false pretences. Our products are sourced to our specifications, and materials are listed as accurately as possible. That said, if the coat you received did not meet the expected quality or did not align with the product description, this is something we take very seriously.

Regarding labelling, some items have internal tags removed during production or logistics for comfort or branding consistency—this does not affect authenticity or material composition.

We do not issue partial refunds without first reviewing the order, but we absolutely want to look into this properly and offer a fair resolution where appropriate. If the item is unsuitable, our support team can review options including replacement, refund, or alternative solutions in line with our policies.

Please contact us directly with your order details so we can investigate this further.