Waverly London Opiniones 

Respuesta de Waverly London

26 dic 2025

Hi Carol! We’re very sorry to hear about your disappointment, and we understand why this experience left you feeling frustrated.

We want to clarify that we are a London-based British company. However, when stock in our UK warehouse is limited, some orders may be fulfilled by an overseas manufacturing partner. This should always be communicated clearly, and we apologise if this was not made clear in your case.

Regarding the shoes, we take product descriptions and materials very seriously. If the item you received does not match what was advertised or falls short of acceptable quality standards, that is not acceptable to us, and we sincerely apologise for the experience.

We would genuinely like the opportunity to review your order, verify the product received, and offer an appropriate resolution. Please contact our support team directly with your order details so we can assist you further.

Your feedback has been shared internally as we continue to improve transparency, quality control, and customer experience.

Respuesta de Waverly London

26 dic 2025

Hi David! We’re truly sorry to read about your experience, and we understand how disappointing it must have been to receive items that did not meet your expectations. That is never the experience we want for our customers.

To clarify, we are a London-based British company. However, when stock in our UK warehouse runs low, some orders may be shipped directly from an overseas partner. This should always be communicated clearly, and we sincerely apologise if this was not handled properly in your case.

Regarding quality, all items are designed to match the descriptions and images shown on our website. We take feedback like yours seriously and will be reviewing this internally to ensure our standards are consistently met.

Returns are accepted in line with our policy, but we acknowledge that international return shipping can be inconvenient and costly. We understand why this can be frustrating, and we are continuously working to improve our processes to make resolutions fairer and more straightforward for customers.

We strongly disagree with the suggestion that we act dishonestly, but we do accept responsibility where expectations were not met. We would genuinely like the opportunity to look into your order, clarify what happened, and work toward a proper resolution.

Please reach out to us directly with your order details so we can assist you further.

Respuesta de Waverly London

24 dic 2025

Hi Alina! We’re sorry to see this review and to read how strongly you feel.

We want to be very clear that we are a legitimate, registered business and not a scam. We understand that frustration can lead to comments like this, especially if something hasn’t gone as expected, but we take accusations of fraud seriously.

At the moment, we’re unable to identify your order from this review alone. If you’ve experienced an issue — whether related to delivery, product quality, or a refund — we genuinely want the chance to investigate and resolve it for you.

We encourage you to contact our customer support team directly with your order number so we can look into what happened and work toward a fair resolution.

We’re always open to feedback and accountability, and we’re committed to assisting any customer who reaches out to us.

Respuesta de Waverly London

24 dic 2025

Hi Helen! We’re genuinely sorry to read how disappointed and upset you feel — this is clearly not the experience we aim to provide, and we understand why you’re frustrated.

What you’ve described regarding the packaging and the quality of the coat is not acceptable, and it certainly does not reflect the standards we expect from our products. Missing labels, poor finishing, and mismatched seams are serious quality issues, and we appreciate you taking the time to raise them publicly.

We also want to clarify that we are a London-based British company. When stock in our UK warehouse runs low, some orders are shipped from an overseas partner. While this can sometimes affect packaging, it should never compromise product quality or leave customers feeling misled — and we clearly fell short in your case.

Regarding returns, we’re sorry that the policy came across as a “nightmare.” That feedback is taken seriously, as the process should be clear and fair, especially when an item arrives in unacceptable condition.

This is not a scam, and we would genuinely like the opportunity to put this right. If you’re willing, please contact our support team with your order number so we can review your case and offer a resolution, whether that be a refund or an alternative solution.

We regret that your experience led you to feel this way, and we appreciate the honest feedback — even when it’s difficult to read.

Respuesta de Waverly London

23 dic 2025

Hi Amanda! Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you feel and understand why this situation has led to frustration.

We’d like to clarify that we are a London-based British company. While many orders are shipped from our UK warehouse, there are occasions when items are dispatched from an international partner facility if UK stock is unavailable. This should always be communicated clearly, and we regret that this was not made sufficiently clear in your case.

We also take concerns about product value and material expectations very seriously. If the item you received did not match the description shown at the time of purchase, that is not the experience we want for our customers, and we would like the opportunity to review this further.

We appreciate you acknowledging that our team remained responsive by email, and we’re sorry that the overall outcome still fell short. If you’re open to it, please contact our customer support team directly with your order details so we can look into a possible resolution.

Respuesta de Waverly London

23 dic 2025

Hi Emma! Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience did not meet expectations and understand why you’re disappointed.

We want to clarify that we are a London-based British company. While many orders are fulfilled from our UK warehouse, some items may be dispatched from an overseas partner facility when UK stock is unavailable. This should always be communicated clearly, and we regret if this was not made sufficiently clear in your case.

Regarding the product materials, we take product descriptions seriously and do not intend to mislead. If the item you received does not match the description on our website, that is something we want to investigate and resolve promptly. We also want to assure you that our brand imagery and business information are authentic and not AI-generated.

We understand your frustration with return shipping costs. Our returns policy is outlined on our website, but we recognise that this can still feel unfair when expectations are not met, and we’re actively reviewing how this information is presented to customers.

If you’re willing, please contact our support team with your order details so we can look into your case directly and work toward a fair resolution.

Respuesta de Waverly London

23 dic 2025

Hi Linda! Thank you for taking the time to share your experience. We’re truly sorry for the long wait you encountered and understand how frustrating repeated delays can be.

While we’re glad to hear that you’re happy with the product itself, we sincerely regret that the delivery time fell so far short of expectations. Delays like this are not the experience we aim to provide, and we are reviewing both our fulfillment process and how delivery updates are communicated to customers to prevent this from happening again.

Your feedback is important and has been shared with our operations team so improvements can be made. If there is anything still outstanding or if you’d like us to review your order in more detail, our customer support team would be happy to assist if you reach out directly.

Thank you for your honesty — it helps us improve.

Respuesta de Waverly London

23 dic 2025

Hi Valerie! Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.

We want to clarify that we are a London-based British company, and the majority of our orders are fulfilled from our UK warehouse. However, when UK stock runs low, some items may be dispatched from one of our overseas partner facilities to avoid order cancellations. This should always be communicated clearly, and we regret that this was not made sufficiently clear in your case.

Regarding our returns policy, we aim to keep it transparent and fair, and we’re sorry if it came across as misleading. Your feedback is being taken seriously, and we are actively reviewing how we communicate shipping origins and returns information to ensure customers have full clarity before ordering.

If you’re still awaiting assistance or would like us to review your case personally, please contact our support team directly with your order details so we can help resolve this properly.

Respuesta de Waverly London

22 dic 2025

Hi Joanne! We’re truly sorry to hear about your experience and the frustration this has caused. We are a London-based British company, and some orders are shipped from an overseas partner when UK stock runs low. This should always be communicated clearly, and it seems we’ve fallen short in your case.

We want to make this right. Could you please contact us directly at [your dedicated support email/phone] so we can resolve your return and refund as a priority? We take feedback like yours very seriously and are committed to improving our service.

Thank you for bringing this to our attention.

Respuesta de Waverly London

22 dic 2025

Hi Philippa! We are truly sorry to hear about your experience with your Cambridge wool blend coat. We completely understand your frustration regarding the condition in which the item arrived and the inconvenience this has caused.

We would like to clarify that we are a London-based British company, and while some orders may be shipped from overseas partners when UK stock runs low, this should never result in misleading product images or poor packaging. We sincerely apologize if this was not communicated clearly and for any confusion about the return process.

We take concerns like yours very seriously and want to make this right. Please reach out to our customer support team directly at [support email] so we can discuss a resolution, whether that’s a replacement, store credit, or refund, without you incurring additional costs.

Thank you for bringing this to our attention—we are committed to improving our service and ensuring future customers don’t experience the same issues.

Respuesta de Waverly London

22 dic 2025

Hi Mr. F! We are truly sorry to hear about your experience and the condition in which your wife’s coat arrived. This is not the standard we aim to provide, and we completely understand your frustration.

I’ve checked our system and I can’t find an order under your name, so I’m not sure which order this relates to. We handle thousands of orders every month, and if something has gone wrong, we absolutely want to look into it for you.

We appreciate that you reached out to give us the opportunity to make this right. Our team is committed to resolving this as quickly as possible—whether that means a full replacement, a refund, or another solution that works for you.

Please rest assured that we take feedback like this very seriously, and we are reviewing our quality and shipping processes to prevent this from happening in the future.

Thank you for your patience, and we hope to resolve this to your satisfaction promptly.

Respuesta de Waverly London

22 dic 2025

Hi Lola! We’re truly sorry to hear about your experience and understand how upsetting this situation has been. We sincerely apologize that the item you received did not meet your expectations, arrived in the wrong size, and lacked labels or care instructions. This is certainly not the standard we aim to provide.

We’d also like to clarify that we are a London-based British company. In some cases, when stock in our UK warehouse runs low, orders may be fulfilled by one of our overseas partner warehouses. This process should always be communicated clearly, and we apologize if this was not handled as transparently as it should have been in your case.

Regarding returns, our warehouse locations and return procedures are outlined in our store policy. We understand that international return shipping can be frustrating, and our support team’s intention is never to cause inconvenience. We would like the opportunity to review your case further and see what resolution may be possible.

Please contact our customer support team directly with your order number so we can investigate and assist you properly. We genuinely value feedback like yours, as it helps us improve our products and service.

Respuesta de Waverly London

22 dic 2025

Hi Lokki! We’re truly sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the level of quality or service we aim to provide, and we sincerely apologize for the frustration caused by the delay and the product not meeting your expectations.

We take concerns about product materials and labeling very seriously, and we would like the opportunity to review this matter properly. Please reach out to our support team directly with your order number so we can investigate and work toward a fair resolution, whether that be a return, refund, or alternative solution.

Your feedback is important to us and helps us improve. We hope you’ll allow us the chance to make this right.

Respuesta de Waverly London

22 dic 2025

Hi Lynne! We’re very sorry to hear about your experience and understand how disappointing this must have been. We sincerely apologise that the coat did not reflect the advertisement and that the replacement item also failed to meet your expectations.

We appreciate you giving us the opportunity to offer an exchange, and we regret that this did not resolve the issue. We also understand how frustrating it was to be asked to return the item at your own expense.

We would like to clarify that we are a London-based British company. When stock in our UK warehouse runs low, some orders are fulfilled by an overseas partner. This process should always be communicated clearly, and cancellations or returns should never result in mixed or confusing messages, as you experienced. We apologise that this was not handled as smoothly as it should have been.

We take product quality and customer feedback very seriously and are actively working to improve both our items and our service. We would still welcome the opportunity to review your case and see how we can assist further. Please contact our support team directly with your order number so we can look into this for you.

Thank you for taking the time to share your feedback.

Respuesta de Waverly London

22 dic 2025

We’re very sorry to hear about your experience and understand how upsetting this has been. We would like to reassure you that we are a legitimate business and we do not intend to mislead our customers.

We regret the delay in delivery and that the item you received did not meet your expectations in terms of material, colour, or quality. This is certainly not the experience we aim to provide. While our return policy does require customers to cover return shipping, this information is clearly outlined at the time of purchase. That said, we understand your frustration and would still like the opportunity to review your case fairly.

We take all complaints seriously and are committed to resolving them appropriately. Please contact our support team directly with your order number so we can look into your concern and assist you with the next steps regarding a return and refund.

Thank you for sharing your feedback. It helps us identify areas where we need to improve.

Respuesta de Waverly London

22 dic 2025

Hi Laura! We’re very sorry to hear about your experience and understand how disappointing this must have been. We sincerely apologise for the delay in delivery and that the item you received did not meet your expectations or match what you had hoped for.

Our items are carefully packaged for transit, and unfortunately creasing can sometimes occur during shipping. That said, we understand this does not change how frustrating it is to receive an item in that condition. We also regret that our initial resolution did not feel suitable for you.

We do offer return options for items that do not meet expectations, and we would still like the opportunity to review your case and see how we can assist further. Please contact our support team directly with your order number so we can look into this for you.

Thank you for taking the time to share your feedback. We value it and are continually working to improve both our products and customer experience.

Respuesta de Waverly London

22 dic 2025

Hi Davina! We’re truly sorry to hear about your experience, and we understand how frustrating and disappointing this must have been—especially as the items were intended as a Christmas gift. That is certainly not the experience we want for our customers.

We take product descriptions and quality concerns very seriously. If the items you received did not meet your expectations, we sincerely apologise. We can also see how the long delivery time and uncertainty around the refund have added to your frustration.

Please be assured that once returned items are received and processed, refunds are issued in line with our returns policy. Delays can sometimes occur during peak periods, but this does not mean your refund will not be completed.

We would really like the opportunity to look into your case personally and assist with resolving this as quickly as possible. Please contact our support team directly with your order number so we can review the status of your return and refund.

Thank you for bringing this to our attention. We value all feedback and are committed to improving our service.

Respuesta de Waverly London

19 dic 2025

Hi D! We’re very sorry to hear about your experience and understand your frustration. We are a London-based company, and we strive to maintain transparency about our operations. Some of our items are fulfilled through overseas partners when stock in our UK warehouse is limited. This should always be clearly communicated, and we apologize if this caused any confusion.

Regarding your return, we understand that international returns can be inconvenient and costly. We are happy to discuss alternative solutions, such as a replacement, store credit, or a partial refund, to ensure you are satisfied. Please reach out to our customer service team directly so we can resolve this as quickly as possible.

Respuesta de Waverly London

19 dic 2025

Hi Mrs Scanlan! We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We are a London-based company, and while most orders are fulfilled from our UK warehouse, occasionally stock is shipped from our overseas partner. We understand this should always be communicated clearly and regret that it wasn’t in your case.

Regarding the sizing and quality issues, this clearly fell short of the standards we aim to provide, and we apologize for the confusion and inconvenience with the return process. We never intend for customers to feel out of pocket, and your feedback highlights areas where we need to improve our communication and policies.

We would like the chance to make this right. Please reach out to us directly at [customer support email], and we will do our utmost to resolve this to your satisfaction.

Thank you for taking the time to share your feedback—it helps us improve.

Respuesta de Waverly London

19 dic 2025

Hi Mrs Sheila! We’re truly sorry to hear about your experience and that the item did not meet your expectations. This is certainly not the experience we want for any of our customers.

We take concerns about product quality very seriously, and we’re sorry if the material was not what you anticipated based on the product description and images. Feedback like yours is shared with our product and quality teams so we can continue improving both our materials and how items are represented online.

Please know that we are a legitimate business and not a scam. Our customer support team would genuinely like the opportunity to review your order and discuss possible resolutions, including return or refund options in line with our policy.

If you’re willing, please contact us directly with your order details so we can assist you further. We appreciate you taking the time to leave feedback, even when it’s a difficult experience, as it helps us improve.