Waverly London Opiniones 

Respuesta de Waverly London

15 dic 2025

Hi Sunead! We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be. Please accept our sincere apologies for the lack of confirmation email and the confusion this has caused.

We want to assure you that we are not a scam and that we take all customer concerns seriously. Occasionally, confirmation emails may fail to deliver or end up in spam folders, but this should never prevent us from helping you. If payment was taken, there will always be an order record in our system.

To allow us to investigate this urgently, we kindly ask that you contact us again with the email address used at checkout and a screenshot or reference of the payment taken on 1st December. This will help us locate your order and resolve the issue as quickly as possible, whether that means confirming shipment or arranging a refund.

We sincerely regret that your experience so far has been disappointing, and we appreciate you bringing this to our attention. We are committed to resolving this matter promptly and restoring your confidence in our service.

Respuesta de Waverly London

15 dic 2025

Hi Ezgi! Thank you for taking the time to share your experience. We’re truly sorry to read how disappointed and frustrated this situation has left you, particularly regarding the delivery timeline and the mixed messages you received about your order status. We fully understand how concerning this must have felt and appreciate you outlining the details.

We regret that the communication around your order did not meet expectations. Any inconsistency in updates or confusion around tracking and processing is not the experience we aim to provide, and we’re sorry for the distress this caused when you were simply trying to get clear information.

We would like to clarify that we are a British brand based in London, with our customer support team located here in the UK. If you’re willing, we kindly ask that you contact us directly with your order number so we can properly review the full timeline of your case, check the shipment status, and see how we can assist further. If your order was placed under a different email or name, including those details will help us investigate accurately.

We genuinely regret that your experience fell short of expectations and that it led to a loss of trust. Your feedback has been noted and will be reviewed internally to help us improve both our communication and processes moving forward.

Respuesta de Waverly London

15 dic 2025

Hi Susan! Thank you for taking the time to share your experience. We’re genuinely sorry to hear how upsetting this situation has been, particularly as the cardigan was purchased as a gift. We completely understand how disappointing it must have been to receive an item that did not meet expectations in terms of condition and presentation.

We’re also sorry for the delay in delivery and for the frustration caused during the exchange process. Your feedback regarding the missing label, the return arrangements, and the outcome offered has been taken very seriously, as this clearly fell short of the standard of service we aim to provide.

We’d like to reassure you that we are a British brand based in London, and our customer support team is located here in the UK. If your order was placed under a different name or email address, we kindly ask that you get in touch with us directly and include your order number. This will allow us to properly review the details, check the status of your order, and see how we can assist further.

We truly regret the frustration and disappointment this has caused and appreciate you bringing it to our attention. We would welcome the opportunity to look into this again and address your concerns as fairly as possible.

Respuesta de Waverly London

15 dic 2025

Hi Lizi! Thank you for sharing your feedback. We’re truly sorry to hear that the shoes you received did not meet your expectations, particularly in terms of materials, presentation, and overall quality. We understand how disappointing this must have been, especially when you were expecting a premium product.

We want to assure you that misleading our customers is never our intention, and we regret that your experience has left you feeling otherwise. Your comments regarding the packaging, branding, and product details are taken very seriously, and we will be reviewing this internally with our product and quality teams.

If you haven’t already, we kindly encourage you to contact our customer support team directly so we can assist you with a return and review your case properly. Our team is here to help and will do their best to guide you through the process and ensure you’re treated fairly.

We appreciate you taking the time to raise your concerns, and we’re genuinely sorry for the disappointment caused. We would welcome the opportunity to look into this further and see how we can put things right.

Respuesta de Waverly London

15 dic 2025

Hi Mark! We’re really sorry to read about your experience and appreciate you taking the time to share your feedback. This certainly isn’t the impression we want to leave with anyone who shops with us.

We’d like to clarify that we are a British brand based in London, and we work with international manufacturing and fulfilment partners, which can sometimes mean items are dispatched from overseas. That said, we understand how disappointing it feels when delivery times, sizing, or materials don’t meet expectations, and we sincerely apologise for the frustration this has caused.

We’ve checked our system but haven’t been able to locate an order under this name, so we’re not entirely sure which purchase this review refers to. We process thousands of orders and always respond to genuine customer enquiries, so if something has gone wrong on your side or if we’ve missed a message, we’d really like the opportunity to look into this properly.

Regarding returns, we appreciate your feedback and understand your concerns. We aim to be transparent about our policies and are continually reviewing them to ensure they’re fair and clearly communicated. We’re also sorry to hear your disappointment with the product quality and labelling — this is taken seriously and will be shared with our quality team.

Please feel free to contact our support team directly with your order number and details so we can investigate and see how we may assist further. We genuinely want to understand what happened and, where possible, make things right.

Respuesta de Waverly London

12 dic 2025

Hi Mrs. Pollock! We’re very sorry to read your review and to hear that you feel disappointed. This is certainly not the experience we want for anyone.

I’ve checked our system thoroughly, and I’m unable to find any order under the name provided, so I’m not sure which order this refers to. We send out thousands of orders and always respond to genuine customer enquiries, so if something has gone wrong on your side, we’d really like the opportunity to understand what happened and put it right.

Please reach out to us directly with your order number or the email used at checkout so we can look into this urgently. We’re always here to help and would appreciate the chance to resolve this for you.

Respuesta de Waverly London

12 dic 2025

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and appreciate the opportunity to address your concerns.

We are a British brand based in London, and our support team is also here in the UK. Regarding your order from 23rd November, if it was placed under a different name or email, we kindly ask that you reach out to us directly with your order number. This will allow us to check the status for you and ensure that you are properly taken care of.

We understand your concerns about our company registration. We are fully legitimate and operate in compliance with UK business regulations. Our business is registered, but not all brands are required to have a public entry in Companies House under the trading name. If you’d like, our team can clarify this further for peace of mind.

Regarding visiting a physical store, you are correct that we currently operate online only, so we don’t have a retail location or warehouse open for public visits. All of our operations are managed through our London-based support team.

We’re genuinely sorry that your experience with your order led to frustration and the need to process a bank chargeback. It’s never our intention for customers to feel let down. Please do reach out to us with your order details, and we’ll do everything we can to resolve the situation.

Thank you for your honest feedback, and we hope we can restore your confidence in our brand.

Respuesta de Waverly London

12 dic 2025

Hi Christine! We’re very sorry to hear about your experience and the difficulties you’ve had in reaching us. I’ve checked our system and I can’t find an order under this name, so I’m not sure which order this refers to. We send out thousands of orders and always respond to genuine customer enquiries, so if something has gone wrong on your side we’d really like to understand what happened.

We are a British brand based in London, and our support team is here in the UK. If you placed an order under a different name or email, please reach out to us with your order number so we can check the status for you and make sure you’re taken care of.

Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this.

Respuesta de Waverly London

12 dic 2025

Hi Janice! We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Please allow us to clarify that we are a British brand based in London, and all of our customer service, returns, and aftercare are handled by our UK and European team.

Occasionally, when an item isn’t available in our UK warehouse, we may ship through trusted international partners to avoid long delays. However, all service, including returns and support, is still managed by our team in London.

We sincerely apologize for any confusion or inconvenience caused. We would like the opportunity to investigate your experience further and assist you directly to resolve any issues. Please reach out to us directly and we’ll make this right.

Thank you for bringing this to our attention.

Respuesta de Waverly London

12 dic 2025

We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. Your feedback is very concerning, as we strive to provide accurate product information and quality service.

We take claims of damaged or misrepresented items very seriously, and we would like the opportunity to make this right. Please contact our customer service team directly so we can address your concerns, investigate what happened, and find a satisfactory resolution.

We appreciate you bringing this to our attention, and we are committed to improving our service based on your feedback.

Respuesta de Waverly London

12 dic 2025

Hi Lowri! Thank you for sharing your feedback, and I’m truly sorry for how upsetting and disappointing this experience has been for you.

We are a London-based British company, and while most orders are shipped from our UK warehouse, some items may be sent from an overseas partner when UK stock runs low. This should always be communicated clearly, and I sincerely apologise if that wasn’t the case here.

The quality concerns you raised are extremely worrying, and I’m very sorry that the items you received fell short of our standards. You should never receive products without proper tags or packaging, and you certainly shouldn’t feel that our responses are automated or unhelpful. You deserve clear, human support, and I’m sorry that we didn’t provide that.

Regarding returns, you should not be given mixed messages—especially after being told that some items did not pass our quality checks. That is unacceptable, and I understand your frustration at being asked to pay for the return under those circumstances.

Please know that we take this type of feedback very seriously. If you’re willing, please reach out to our customer support team with your order number so we can review your case urgently, ensure you’re properly supported, and make this right.

Again, I’m genuinely sorry for the experience you’ve had, and I appreciate you bringing these issues to our attention so we can address them.

Respuesta de Waverly London

12 dic 2025

Hi Diana! We’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation has been for you. Waiting far longer than expected for an order—especially after receiving inconsistent updates—is absolutely not the level of service we aim to provide.

Please rest assured that we want to resolve this for you as quickly as possible. When you have a moment, kindly reach out to us at, and our support team will immediately investigate what went wrong with your order and assist you with the appropriate next steps, including your refund request.

Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience caused.

Respuesta de Waverly London

11 dic 2025

Hi Kelly! Thank you for taking the time to share your experience, and I’m truly sorry for the stress and frustration this has caused. This is absolutely not the level of service we aim to provide.

I completely understand how disappointing it must be to wait far longer than expected for your order, especially after being unable to cancel when it didn’t ship on time. I also apologize for any confusion regarding the courier used for delivery—we should have communicated this more clearly.

I want to look into this thoroughly and make things right for you. Could you please contact our support team with your order number so we can review what happened with your shipment and assist you properly? We’ll ensure your case is given priority by a supervisor.

Thank you again for bringing this to our attention, and I’m very sorry for the inconvenience you’ve experienced.

Respuesta de Waverly London

11 dic 2025

Hi Linda! Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand how disappointing this must have been.

We are a London-based British company, and while most orders ship from our UK warehouse, some items are fulfilled by an overseas partner when local stock runs low. This should always be communicated clearly, and we’re sorry if this wasn’t the case for your order.

The issues you described—packaging, product quality, and overall experience—are not the standard we aim to deliver. We also apologise for any mixed messages you may have received during the process.

Please reach out to our support team with your order number so we can fully investigate what happened and arrange the best resolution for you, whether that’s a refund, replacement, or another option that works for you.

Your feedback is incredibly important, and we’re committed to making this right.

Respuesta de Waverly London

10 dic 2025

Hi Catherine! We’re very sorry to hear about your experience, and we completely understand how frustrating and concerning this must have been for you. This is absolutely not the standard we aim to provide, and we take feedback like yours very seriously.

We’d really like the opportunity to look into this further and make things right. However, we’re unable to locate your order based on the information in your review. Could you please reach out to our support team with your order number and any emails you received regarding your shipment? Once we have those details, a member of our team can immediately investigate and ensure this is resolved as quickly as possible.

Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience you’ve experienced. We hope to earn back your trust.

Respuesta de Waverly London

Actualizada el 10 dic 2025

Hi Sharon! Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and I completely understand your frustration regarding the delivery timeline and the condition of the shoes you received.

I’ve checked our system, and I’m unable to locate an order under your name, which makes it difficult to review exactly what happened. When you have a moment, please contact our support team with your order number and any confirmation or cancellation emails you received. This will allow us to investigate the issue properly and ensure we take the right steps moving forward.

To clarify, we are a London-based British company, and while most orders are fulfilled from our UK warehouse, some items may be shipped from an overseas partner when UK stock runs low. This should always be communicated clearly, and cancellations or concerns should never lead to mixed messages like the ones you received. We sincerely apologise for that.

Regarding the item itself, your concerns about fit, packaging, and overall quality are valid, and we want to make this right for you. Once we have your order details, our team will review your case thoroughly and work toward a fair and transparent resolution.

Your feedback is valuable and helps us improve. We hope to resolve this with you directly and restore your confidence in our service.

Respuesta de Waverly London

10 dic 2025

Hi Fiona! Thank you for taking the time to share your experience. We are genuinely sorry to hear that your order did not meet your expectations and that the jacket arrived in a condition that caused frustration.

We want to clarify that while some stock is based in our UK and European warehouses, certain items may ship directly from our main facility to maintain availability. We always aim to accurately represent our products online, including photos and descriptions, and we apologize if the jacket you received differed from what was advertised.

We understand the inconvenience of returns and are actively reviewing our policies to make the process easier and fairer for all customers. We would like to make this right, so if you haven’t already, please reach out to our customer support team directly with your order details. We can discuss options such as a refund, exchange, or store credit, depending on your preference.

Your feedback is invaluable and will help us improve our services and ensure future customers have a better experience.

Respuesta de Waverly London

10 dic 2025

Hi Komal! Thank you so much for sharing your experience! We’re thrilled to hear that you’re happy with your shoes and that our team could assist you promptly. Your kind words about our communication and service mean a lot to us.

We’d like to clarify that we are a London-based British company. Some orders are shipped from an overseas partner when stock in our UK warehouse runs low. This process should always be handled clearly, and cancellations should never lead to mixed messages like the ones you received.

We look forward to serving you again soon. Enjoy your new shoes!

Respuesta de Waverly London

10 dic 2025

Hi Rebecca! We’re truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is not the standard of service we aim to provide, and we take concerns like yours very seriously.

I’ve checked our system and, unfortunately, I cannot find your order under this name, so it’s difficult to see exactly what happened. Please contact our support team with your order number and the cancellation email you received, especially if you placed the order under a different name or email address. We will ensure that a supervisor reviews your case thoroughly.

Please know that we want to make this right. If you haven’t already received your refund, we’d like to investigate the matter urgently and ensure it’s resolved as quickly as possible. You can reach us directly with your order details so we can assist you further.

Thank you for your patience, and we truly appreciate the opportunity to address this.

Respuesta de Waverly London

10 dic 2025

Hi Mr & Mrs C! We’re very sorry to hear about your experience and completely understand your frustration. We are a London-based British company, and our UK and European teams handle all customer service, returns, and aftercare. Occasionally, when stock in our UK warehouse runs low, orders are shipped from a trusted overseas partner. This should always be communicated clearly, and cancellations should never result in mixed messages like the ones you received.

I’ve checked our system and unfortunately, I cannot find your order under this name, so it’s difficult to see exactly what happened. Please contact our support staff directly with your order number and the cancellation email you received, especially if you placed your order under a different name or email address. We will make sure a supervisor reviews your case thoroughly and resolves it as quickly as possible.

We truly value your trust and are committed to making this right.