The had even removed the labels, so I could not check the size or washing instructions. It cost me £79.99 to send the goods back to China..and 2 months later, the goods came back to me. My bank will n... Ver más
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Consulta las opiniones de los clientes
Anyone need the address to return there crap products this is it Return Address: Receiver Name: wscm llc House No.: Room 104, Beside Elevator 2, B1/F Address: Keyunda E-commerce Park, Hangche... Ver más
La empresa ha respondido
Update 17th December. Shoes arrived in bin bag. Shocking quality. Obviously been totally scammed and will report officially. After complaining offered 15% refund for shoes totally unwearable.... Ver más
La empresa ha respondido
Absolute scam I ordered a coat took weeks to come, completely ditterent colour. This company has zero phone support and all returns must be returned to China with customs charges paid by sender, ev... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Waverly London we put our customers first in everything we do. We started this brand with a simple idea: offer beautiful, comfortable pieces that make everyday life feel a little easier. Every order is handled with care, from the moment you place it to the moment it arrives at your door. We work closely with our suppliers, check every detail and keep improving our service so you can shop with confidence. We believe trust is earned through clear communication, fast support and consistency. If something is not right we fix it. If you have a question we answer it. Our team is here every day to help with sizing, delivery questions and anything else you may need. We know how important it is to feel safe when ordering online and we take that responsibility seriously. Many of our customers return because they know exactly what to expect. Honest quality. Fair prices. Friendly support. We are grateful for every review as it helps us learn and grow. Thank you for choosing Waverly London. We will always do our best to give you a smooth and reliable experience from start to finish.
Información de contacto
Holanda
- waverlylondon.com
1,1
Muy malo
194 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 74% de las opiniones negativas
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Only 1 star which is the bare minimum
Only 1 star which is the bare minimum - disgusting company to deal with. No customer services whatsoever. What arrives is nothing like their advertisements, inferior quality, company pretending to be U.K. based. Haven’t found a single review ANYWHERE that has anything good to say about this “company” please be warned 🙏
27 de noviembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Mrs. Lesley! We’re truly sorry to hear about your experience, and we appreciate you taking the time to share this feedback. This is certainly not the standard we aim to deliver.
To clarify, we are a British brand based in London, and our UK and European teams handle all customer service, returns, and aftercare. When an item isn’t available in our UK warehouse, we sometimes ship through trusted international partners to avoid long restock delays—but all service and support remain managed by our London team.
Regarding the product quality and the differences from what you expected, we sincerely apologize. We would never want any customer to feel disappointed or misled. We’d like to make things right—whether that’s a replacement, refund, or further support.
Please reach out to us directly with your order number so we can investigate this properly and resolve the issue as quickly as possible. We’re here to help, and we appreciate the opportunity to put this right for you.
Do not buy
Like other customers here I purchased 2 items believing they were coming from London and that I would therefore be able to physically return them if they did not fit. The items took ages to arrive as they came from China. I never order clothing from China. The website claims to be about ‘sustainable fashion’ which is a blatant lie. I have also been offered a 15% refund which is a joke. The quality is poor: plastic shoes that don’t fit and a jumper that smells strongly of chemicals. I also wish I had checked reviews first and will be pursuing this with trading standards. I wish there was a zero stars option here - one star is too high.
9 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
We’re very sorry to hear about your experience, and we completely understand how frustrating this must have been. This is not the level of service or quality we aim to provide, and we genuinely appreciate you taking the time to share this feedback.
To clarify, we are a British brand based in London, and all customer service, returns, and aftercare are handled by our UK and European teams. When an item isn’t available in our UK warehouse, we sometimes ship through trusted international partners to avoid long restock delays, but all service and accountability remain with us in London.
I’ve checked our system and I’m not seeing an order under this name, which makes it difficult to understand exactly what happened with your purchase. Since we do not have your order pulled up, please contact us directly if you placed an order using a different name or email so we can properly investigate your case. We’re always here to help and to make sure every customer is taken care of.
We’re also very concerned to hear about the quality issues you described. That is not the standard we aim for, and we want to resolve this for you as quickly as possible once we have the correct order details.
We sincerely apologise for the inconvenience you experienced, and we would appreciate the opportunity to review your case directly and restore your confidence in us.
GUTTED! DO NOT BUY
Worst experience buying ever. Coat took over 3 weeks to get here, not clear on who had it after a failed delivery, and it is 100% not what is shown in the pictures. Awfil material, not at all whatvis shown in the pictures. I thought it was a London based company. Should have done my research. Now I have to pay to send back, no idia how much it will cost, coat cost me £65. Devastated.
9 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Krsity-Ann! We’re truly sorry to hear about your experience, and we completely understand how disappointing this must have been for you. This is not the level of service or product quality we aim to deliver.
To clarify, we are a British brand based in London. Our UK and European teams handle all customer service, returns, and aftercare. When an item isn’t available in our UK warehouse, we sometimes ship through trusted international partners to prevent long restock delays — but all customer support remains handled by our London team.
Regarding the delivery delay and confusion after the failed attempt, we sincerely apologise. This should have been clearer and smoother, and we are already reviewing the matter with our courier partners.
We’re also very sorry that the coat you received did not meet your expectations. This definitely isn’t the experience we want for any of our customers, and we want to make things right. Please reach out to us with your order details so we can assist you directly with the return and ensure you receive the appropriate support.
Your feedback is very important, and we appreciate you giving us the chance to improve.
Shein with a polished website. Part 2
Carrying on from my review (Shein with a polished website.)
After days of back and forth, it turns out you cannot return the item for a full refund, despite being blatantly mis-sold.
The best they could do was offer me a 30% refund. Which i had to except so I could just move on with my life.
To give and idea of how dodgy they are.
My coat was £49 down from around £80. Probably should be being sold for £20 max. When visiting their website again to organise a return, they had it on sale for £59 down from £200!
Please please do not buy from them. It's all Shein/Temu quality and there profit is made from refusing refunds or hoping people can't be bothered with the hassle of a return. It's a scam.
7 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Ed! We’re very sorry to hear about your experience and truly regret the frustration this situation has caused. We understand how disappointing it must feel when an item does not meet your expectations, and we appreciate you taking the time to share your feedback.
We would like to clarify that we are a London-based British company, and some of our items are shipped from overseas partners when UK stock is low. Pricing can vary due to promotions and limited-time offers, which we strive to communicate as transparently as possible.
Regarding the partial refund, our team followed the return policy outlined at the time of purchase, and we regret that this did not meet your expectations. Your feedback is valuable, and we are reviewing our processes to ensure clearer communication and a smoother experience for all customers.
We sincerely apologize for the inconvenience caused and appreciate your insights—they help us improve.
Please do not buy from this company as…
Please do not buy from this company as there is a fraudulent email are received and i havent received the orders yet its been 3weeks now
9 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
We’re very sorry to hear about your experience, and we completely understand your frustration. You should never receive any fraudulent or suspicious emails regarding your order, and we take this matter extremely seriously.
Please rest assured that our team is here to help. We’d love to look into your order urgently and make sure it gets resolved for you. If you could contact us directly with your order number, we will verify everything on our end, investigate the email you received, and provide an immediate update on your shipment.
Thank you for bringing this to our attention—your feedback helps us keep our customers safe. We’re committed to making this right for you as quickly as possible.
DO NOT BUY FROM THIS SITE!!!
DO NOT BUY FROM THIS SITE!!!
They are not from London. I placed an order on November 18th and still haven't received it everytime I require about it I get an automated email saying they have received my order and it is in thr system. I have asked for a refund and they are ignoring my request.
This company is not a London company stay well clear.
9 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Willsys! We are very sorry to hear about your experience and completely understand your frustration. We are indeed a British brand based in London, and all customer service, returns, and aftercare are managed from our UK and European teams.
Occasionally, when an item isn’t available in our UK warehouse, we ship through trusted international partners to avoid long restock delays, but all orders are still handled by our team in London.
Regarding your order, we sincerely apologize for the delay and any confusion caused. Please reach out to us directly at with your order details, and we will ensure your refund or resolution is processed promptly.
We take feedback like yours seriously and are committed to improving our communication and service.
Thank you for bringing this to our attention.
AVOID LIKE THE PLAGUE
AVOID LIKE THE PLAGUE.
Ordered what was meant to be a good quality wool coat for £49.99, what arrived was a Temu version and the tags had been cut out (which have the washing instructions etc on) They were initially quick to respond when asking for pictures and what the issue was, but since I provided the pictures and expressed I’d like to return the item for a refund, they’ve gone radio silent.
2 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Charlotte! We’re very sorry to hear about your experience, and we completely understand your frustration — this is absolutely not the standard we set for our customers.
The coat you described should never arrive with removed tags or in anything less than perfect condition. Our products are made specifically for our brand, and we do not source items from Temu. What you received does not reflect the quality or presentation we expect from our fulfilment team, and we’d really like to investigate this urgently.
Regarding your communication with our support team, we’re sorry if there was any delay in getting back to you after you sent the photos. That’s not the level of responsiveness we aim to provide, especially when a customer is requesting a return.
I’ve checked our system and I cannot find an order under this name, so it’s hard to see exactly what happened. Please contact us directly with your order number or the email used at checkout so we can look into this properly, arrange the return, and issue the appropriate refund.
We’re always here to help and ensure every customer is taken care of.
This is a dreadful company
This is a dreadful company, the items are NOTHING like what are advertised, Leather shoes that came and were plastic, items balled up in a bag, the quality is absolutely disgusting.
You then have to pay shipping costs to return them, as they are not uk based as advertised but come from china.
Trading Standards need to shut this company down immediately.
Please do not buy from them it is an utter scam and their customer service is dreadful.
8 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Helen! We’re very sorry to hear about your experience and sincerely apologize for the disappointment caused. This is certainly not the standard we aim to deliver.
We want to clarify that our brand is based in the UK, with customer service and returns handled by our UK and European teams. We take product quality seriously, and we regret that the items you received did not meet your expectations.
Regarding returns, we aim to make the process as smooth as possible and cover costs where applicable. We would like the opportunity to review your case personally and ensure a fair resolution.
Please contact us directly so we can investigate further and make this right. Our goal is always to provide our customers with high-quality products and support, and we hope to resolve this issue promptly.
Thank you for your feedback, as it helps us improve.
Absolute scam I ordered a coat took…
Absolute scam I ordered a coat took weeks to come, completely ditterent colour. This company has zero phone support and all returns must be returned to China with customs charges paid by sender, even though comments say only ship from China if UK stock is low. Do not touch with a barge pole, not a UK family company but if is they need investigating by trading standards and HMRC!!!
8 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Kathleen! We’re truly sorry to hear about your experience, and we understand how frustrating this must have been. Receiving a coat in the wrong colour and waiting longer than expected is absolutely not the experience we want for our customers.
To clarify, we are a British brand based in London. Our UK and European teams handle all customer service, returns, and aftercare. We do not require customers to return items to China — returns from the UK are processed through our UK return hub, and customers are never asked to pay international customs fees for sending something back.
The colour discrepancy you described shouldn’t happen, and we’d really like to look into your order to understand what went wrong and make it right for you.
However, I’ve checked our system and couldn’t find an order under the name used in this review, so it’s difficult to determine exactly what happened. Please reach out to our support team with your order number or the email used at checkout so we can properly investigate and assist you with a resolution.
We’re here to help, and we appreciate the opportunity to put this right for you.
DO NOT FALL FOR THIS SCAM!!!!
DO NOT FALL FOR THIS SCAM!!!!
Definitely the items don't come from London but from China or somewhere else as took weeks to arrive. When they did, and not using Royal Mail as they advertise, the pair of shoes I bought aren't worth what I paid. Probably 5 pounds each in any street market!
I told them that I wanted a full refund and they could collect the shoes (for free, not on my expense as they wanted).
Their response was that I could keep the items with a refund of 15% which I refused.
I am putting the case in hands of Trading Standards and I have dispute the charge with my bank.
They shouldn't keep lying to customers with their marketing and advertising! IT IS SCAM AND FRAUDULENT!
5 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
We are very sorry to hear about your experience and understand your frustration. We take feedback like this extremely seriously.
Waverly is a London-based British brand, and our UK and Europe team handles all customer service, shipping coordination, and returns. Occasionally, when stock in our UK warehouse runs low, orders are shipped from an overseas partner. This should always be communicated clearly, and we sincerely apologize if it was not in your case.
I’ve checked our system and I can’t find an order under this name, so I’m not sure which order this refers to. We send out thousands of orders and always respond to genuine customer enquiries, so if something has gone wrong on your side we’d really like to understand what happened.
We truly appreciate you sharing your feedback—it helps us improve and prevent similar issues for others.
This website is a scam
This website is a scam. Please do not waste your time or your money ordering from them. You will not receive the item you are looking at and you will be expected to return the item
This is not a London business
8 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Nella! We’re very sorry to hear about your concerns and completely understand why you’re frustrated. This is absolutely not the experience we want any of our customers to have.
I’ve checked our system and I cannot find your order under this name, so it’s hard to see exactly what happened. Please contact our support team with your order number, and we’ll be happy to investigate and assist you further.
To clarify, we are a British brand headquartered in London, and all customer service, shipping coordination, and returns are handled by our team here in the UK and in Europe. We take customer feedback seriously and always aim to ensure orders are delivered accurately and any returns are handled smoothly.
You’re always welcome to visit our website, verify our contact details, or reach out directly to our support team so we can assist you properly. We’re here to help with any questions or concerns you may have.
Thank you for taking the time to share your feedback.
Wouldn’t give a single star
Wouldn’t give a single star. This company advertise as if they are a classy London outfit! They are a fraud!
They say that your order will be delivered by Royal Mail - complete lie!
On -19th Nov I ordered 2 pairs of what I thought were Italian designed real leather boots from their sale. I had to keep asking when delivery was scheduled but nobody knew! After a long wait, they arrived on 5th Dec from China, SF International then EVRI. NOT ROYAL MAIL at all! The boots are not as advertised both in colour and quality, not real leather! What a bunch of scumbags, totally misleading the customer. They will not refund and want me to pay to send back to China!!!! 😡. I have reported to my credit card provider and trading standards. Cannot believe this operation is still advertising- they should be shut down!
5 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Michelle! We’re truly sorry to read about your experience, and we completely understand how frustrating this must have felt. This is absolutely not the experience we want any of our customers to have.
We’d like to reassure you that we are a British brand headquartered in London, and all customer service, shipping coordination, and returns are handled by our team based here in the UK and in Europe. Our adverts may appear frequently simply because many customers within your age group engage with our products, so the platform naturally shows them more often.
Regarding your order, we never want any customer to feel misled, and we appreciate you sharing your concerns. You’re always welcome to visit our website, verify our contact details, or reach out directly to our support team if you’d like any extra reassurance or assistance. We’re here to help with any questions and to make things right wherever possible.
Thank you for taking the time to share your feedback.
AVOID!!!!!
Really nice woolen coat advertised, takes an age to arrive, and is so not what it looks like on the advert, a VERY CHEAP look a like,
look to return, and you have to pay for it to be returned to china no less,
to keep the coat i would only use for my dogs bed HONESTLY!!!!
also, company sounds like its in London, but based in Netherlands and stock comes from China
5 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Adrian, thank you for taking the time to share your feedback. I’m really sorry to hear that the coat didn’t meet your expectations. That is never how we want our customers to feel, and I understand your disappointment when something arrives differently than hoped.
We are a British brand based in London. Our customer care and aftercare are handled by our team here in the UK and Europe. When an item sells out in our UK warehouse, we sometimes ship from a trusted international partner to avoid long restock delays. This should never affect the quality, so I’m sorry that this has been your experience.
If the item isn’t what you expected or you’re unsure about how to return it, we would really like to help you properly. Please email us at info@waverlylondon.com
with your order number, and our team will review everything step by step.
We will make sure you receive clear guidance and work with you towards a fair solution. We’re here to support you.
Read reviews and info on items’ specifications before purchase
Misleading information on their website , no ways to cancel immediately an order or within reasonable time. I have not received any confirmation of the purchase even when money was taken from my credit card. They have not responded to my emails ( no telephone contact ) when I requested cancellation pointing out that I have not received any evidence of my purchase . Unfortunately, I red reviews after making my purchase. When going again through their website thoroughly , I felt suspicious about their products and delivery . This is China based company as I learned from other customers who had to pay extra for returning their items to China , possibly registered this year and not 10 years ago . I could not find any evidence for the company being registered for longer than a year.
Update: after emailing the costumer service about my concerns with misleading info on their website, not having possibility to cancel my order within 14 days ( Costumer Rights Act), informing my credit card provider ( I was charged immediately without any confirmation about my purchase, there weren’t any emails in my spam box), all data I submitted were correct),writing the above review , I was indeed positively surprised. I had a prompt email reply from the customer service about the refund, prompt response on Trustpilot as below. I received the refund on my account within less than 48 hours hence adding a star , changing from 1 to 2. Thank you
5 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Iwona! We’re genuinely sorry to hear about the frustration you’ve experienced, and we completely understand how concerning it must feel when an order doesn’t appear to process as expected. This is absolutely not the experience we want any of our customers to have.
To clarify, we are a British brand headquartered in London, and all customer service, shipping coordination, and returns are managed by our team here in the UK and in Europe. We do not operate from China, though some of our logistics partners and fulfilment centres are located internationally depending on stock availability.
It’s also important to note that our adverts may appear frequently simply because many customers within your demographic engage with our products, so platforms naturally show them more often.
We’re very sorry if you didn’t receive your order confirmation—this can sometimes be filtered into junk or spam folders, or an email might be mistyped. Our support team is always available to help with order lookups, cancellations (when timing allows), and any concerns a customer may have, and we would never ignore a genuine enquiry. We truly want to get to the bottom of what happened here.
You’re always welcome to visit our website to verify our contact details, or reach out again to our support team for any extra reassurance. We’re here to assist and ensure you feel confident and supported every step of the way.
Thank you for sharing your feedback—it helps us improve and address any issues promptly.
The coat is not as described
The coat is not as described. Not wool, polyester. No care labels. Not how it looks on the website. Have tried to return but you have to send back to china at your own expense. Was supposed to be a Christmas present. Absolutely gutted
29 de noviembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Sarah! We’re really sorry to hear how disappointed you feel, especially as this was meant to be a Christmas gift. That’s absolutely not the experience we want our customers to have.
I’ve checked our system and I can’t find an order under your name, so I’m not sure which order this refers to. We handle thousands of orders every month, and if something has gone wrong, we absolutely want to look into it for you.
To reassure you, we are a British brand headquartered in London, and all customer service, shipping coordination, and returns are managed by our team here in the UK and in Europe. We never want any customer to feel misled, and we take feedback like yours seriously so we can investigate further.
Our adverts may also appear frequently simply because many customers in your age group engage with our products, which leads platforms to show them more often.
You’re always welcome to visit our website, check our contact details, or reach out directly to our support team if you’d like extra reassurance or need help with anything. We’re here to assist with any questions you may have.
Thank you for taking the time to share your experience.
Terrible company scam tried to cancel…
Terrible company scam tried to cancel my order! Will not replay to my messages .been waiting weeks no one will replay to my message.
20 de noviembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Steve! We’re really sorry to hear about your experience and completely understand how frustrating it must be to feel ignored when trying to cancel an order. That’s absolutely not the experience we want any of our customers to have.
Please be assured that we always monitor our shipments closely and take customer enquiries very seriously. I’ve checked our system and couldn’t find an order under your name, so we’re not sure which order this relates to—but if something has gone wrong, we genuinely want to look into it for you.
You’re always welcome to visit our website, verify our contact details, or reach out directly to our support team so we can assist you properly. We’re here to help and ensure any issues are resolved as quickly as possible.
Thank you for sharing your feedback—it helps us improve and support our customers better.
Don't bother
Ordered a Catherine coat and it looked well made a d good quality but when it arrived we could not believe the size of the packaging when opened we we're both shocked at the state and quality of the item, we then went through the two return processes, 1 keep the coat and receive a 15% back or return the item to the original place of manufacturer (China) and pay full postage then wait for the refund.
How these companies can advertise on a well known Web site is criminal and trading standards need to take action against these cowboys 😡
19 de noviembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Joe! We’re very sorry to hear about your experience and completely understand how disappointing it must have been when the coat didn’t meet your expectations. This is absolutely not the experience we want for any of our customers.
I’ve checked our system and cannot find an order under your name, so it’s difficult to see exactly what happened. Please contact our support team with your order number, and we’ll be happy to investigate and assist you further.
To clarify, we are a British brand headquartered in London, and all customer service, shipping coordination, and returns are managed by our team here in the UK and in Europe. We always take customer feedback seriously and aim to ensure that orders are delivered accurately and returns are handled as smoothly as possible.
You’re always welcome to visit our website, verify our contact details, or reach out directly to our support team for any extra reassurance. We’re here to help with any questions or concerns you may have.
Thank you for sharing your feedback—it helps us improve and support our customers better.
Edinburgh wool coat
DONT DO IT! The product was a Shein version of the fake website photos. Came in a ball in a black bag. No labels or branding on the coat which is advertised as Edinburgh wool.
5 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Sarah! Thank you for sharing your feedback, and I’m genuinely sorry to hear about your experience. This is absolutely not the quality or presentation we aim to deliver, and I can understand how disappointing it must have been to receive an item that didn’t meet your expectations.
I’ve checked our system and, unfortunately, cannot find an order under your name, which makes it difficult for us to look into exactly what happened. Please reach out to our support team with your order number, and we’ll be more than happy to investigate this thoroughly and assist you further.
Just to provide some clarity, we are a British brand based in London. Our UK and European staff handle all customer service, returns, and aftercare. In cases where an item isn’t available in our UK warehouse, we sometimes ship through trusted international partners to avoid long restock delays — however, all customer service and support remains fully managed by our London team.
We are truly sorry for any confusion or frustration caused. Please get in touch with your order details so we can resolve this for you as quickly as possible.
I have ordered a coat and a dressed few…
I have ordered a coat and a dressed few weeks ago and spend around £80 and up to now haven't received the items yet.If only i listened to my hubby and read the reviews.this is frustrating
5 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Jocelyn! We’re very sorry to hear about your experience and completely understand how frustrating it must be to wait for your order. This is absolutely not the experience we want for any of our customers.
Please be assured that we always keep a close eye on monitoring all orders to ensure they are delivered as expected. If something has gone wrong, please reach out to our support team with your order number, and we’ll be happy to investigate further and assist you.
You’re always welcome to visit our website, verify our contact details, or contact our support team directly for any assistance. We’re here to help and ensure any issues are resolved as quickly as possible.
Thank you for sharing your feedback—it helps us improve and better support our customers.
Fraudulent company
I ordered a coat to which they described as thick woolen blend warm winter coat, down from £160 to £49.99. Waited 3 weeks for it to arrive. It arrived rolled up in a ball in a black bag. Coat was of awful quality matrial, thin & shiny, threads were pulled in it & a button was missing. It was so creased from yhe result of how it had been packed. Contacted company, told to send back but I would have to pay shipping to China, eventhough they claim to be uk based. I refused this option so I was then given another option, to keep this item & be refunded 15% of what I paid. I responded with an email reminding them of my rights as a customer when receiving faulty goods. Surprise surprise they have stopped responding to me. They are a fraudulent company.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Waverly London
Hi Emma! We are truly sorry to hear about your experience and completely understand your frustration. We always strive to provide high-quality products and service, and it’s clear in this instance we fell short of your expectations.
We want to clarify that we are a British brand based in London, with our staff in the UK and Europe handling all customer service, returns, and aftercare. Occasionally, when an item isn’t available in our UK warehouse, we may ship through trusted international partners to avoid long restock delays—but all service is still fully managed by our team in London.
We genuinely regret that your coat did not meet your expectations and that the options offered were not satisfactory. We would still like the opportunity to resolve this directly and ensure you are taken care of. Please reach out to us, and we will do everything possible to investigate your order and find a satisfactory solution.
Thank you for sharing your feedback—it helps us improve and ensures we maintain the quality and service we aim to deliver.
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Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.