Wax London Opiniones 

Had an issue regarding a loss item that was delivered but probably stolen without me providing a signature. Without question the team at WAX replaced the item whilst the case was being investigated. Excellent response time. This really gave me the confidence that these guys really care. Looking forward to ordering from you soon

The jumper was beautiful. I bought the wrong size first time around and have a disability- the customer service was brilliant

Excellent customer service.

I recently bought a fleece from Wax London, lured by its trendy design and claims of quality. But after just six months of light wear, the lining started to completely fall apart. I reached out to Wax London’s customer service, expecting a reputable brand to stand by their product. But instead of any form of assistance or accountability, I got the cold shoulder because I had purchased it from an online shop and not directly from their website.

This is appalling, especially given the premium price tag on their products. A quality brand should support customers no matter where the product was purchased—especially for a quality issue so soon after purchase. Wax London’s refusal to take responsibility suggests that their products are more about looks than durability or real craftsmanship. Buyer beware: save your money for a brand that stands behind what they sell.

Top notch customer service and clothes. Always get a quick reply and they were happy to resolve an issue quickly

Extremely communicative and helpful. My favorite brand

Recently purchased the Otto overshirt and was blown away by the quality. It is a really different piece, in a great way.
Love the quilted finish and the fit is spot on.
This is my second purchase and the products are very well made and delivered quickly.

Order number order #116584 of 22. of July were lost twice by their logistic partner DPD.
Logistic partner is to blame for a 1-star experience.
Wax London customer service has done and tried all they could. Item sold out during this process, so I have now a full refund coming.
..// Carsten

I have a Wax jacket that was given to me as a gift a while back that needed a lost press stud replacing after much wear and tear. I tried to get it mended at a local tailors but they couldn't source a matching one, suggesting instead that I asked the makers if they had a replacement.

I took his advice and Wax very kindly sourced some for me free of charge. It's not common these days to find customer service like this, but very much appreciated. My jacket will now last another few seasons - but when it does eventually bite the dust, I will be going back to them for its replacement.

I had a small issue with one of my purchases, but it was handled extremely well. Customer service was very kind and solved the issue right away. Perfect service!

I ordered two suits to see which one would fit best between the two, with the intent of returning the one that doesn't fit as well. Customer service in helping me return the one suit was top-notch - responsive, attentive to detail, and helpful. Will shop again soon!

I purchased an item from Wax and, being in the US, I was concerned if an item didn’t fit correctly the return would be a hassle. Happy to say that Wax made the exchange process effortless and I would certainly not hesitate to order from them again.

Great customer service. An item was missing in the parcel went it arrived and Wax provided a full refund (and took on the complaint with Royal Mail themselves). Very customer-first and responsive.

Items are also always great value too. Expensive compared to fast fashion but the quality is worth it.

Wax London customer service is amazing. They respond super fast and helped me with exchange an item. Even though I live in the Netherlands the process was super smooth.

Great quality clothes, fantastic customer service

Lovely shirts with great attention to detail and design.

I had a slight issue with my return (caused by my own oversight) and had to reach out to the customer care team. The speed of their replies and the time taken for a resolution exceeded my expectations.

Would highly recommend!

I love WAX london. Super product with an even better customer service! Thanks. I will buy again and I greatly recommended it!

Incredible customer service. Helpful, honest and detailed! We managed to make a good plan to try and get some suit trousers delivered in time for my wedding!

Buying with these guys is great. We had a small problem with the delivery but as soon as I emailed them they rectified the situation when it wasn't even their fault. The new items were also sent the next day. And the clothes are awesome too!