Paying 40€ for return from Europe (Germany) feels like a scam! I*ve never experienced such kind of service before. Fun fact returning it from US to UK seems even cheaper. Should have think twice b... Ver más
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Consulta las opiniones de los clientes
Quality clothing and fantastic customer service. I had an issue with an online order where I had entered a £130 gift card at checkout and it appeared to have been successfully applied, but I was su... Ver más
Had an issue regarding a loss item that was delivered but probably stolen without me providing a signature. Without question the team at WAX replaced the item whilst the case was being investigated. E... Ver más
Wax London Customer Care made tremendous efforts to locate and send me an item to match a local outlet Wax purchase. Throughout the process the staff were courteous and sent me regular updates as t... Ver más
Información sobre la empresa
Escrito por la empresa
Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.
Información de contacto
10-11 Greenland Place, NW1 0AP, London, Reino Unido
- customercare@waxlondon.com
- waxlondon.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 8% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Subtle, Timeless, Statement Pieces!
Wax London has been consistently in my rotation the last 2 years. All of their products are well made, versatile, timeless with just a touch of their "signature" flare to make it interesting.
Their Whiting Overshirt always gets me compliments from strangers asking where I got it from.
My most recent item I got from them is a crochet button down shirt. The quality and attention to detail is outstanding. My first time wearing it over the weekend I counted 6 unsolicited compliments when going about my day.
They make statements!

Respuesta de Wax London
Excellent customer service
Excellent customer service. Great shirts .

Respuesta de Wax London
I asked Wax London for some product…
I asked Wax London for some product advice, instantly they replied in a friendly and helpful manner, I have purchased a few products lately from the brand that are of exceptional quality for the money and look even better in my opinion than the photographs depict. A great store, product and service, highly recommended.

Respuesta de Wax London
Can shop with confidence
Super straight-forward *human* interaction dealing with Wax Customer Care team. Will definitely shop with them again.

Respuesta de Wax London
Most excellent customer support I’ve…
Most excellent customer support I’ve worked with. Had zero issues with exchanges and returns. Clothing is also very high quality!
Lovely item
Lovely item. Had an issue with it several months after purchase and wax responded quickly to resolve it. Would purchase from them again
I love Wax
I love Wax! The quality of the clothes is incredible, i love the simple and elegant style, and their customer services is unmatcched.

Respuesta de Wax London
Customer service is excellent
Customer service is excellent. Unheard of response times. Talk to a real human. Resolve the issue immediately.

Respuesta de Wax London
Great design and great customer service

Respuesta de Wax London
Customer Service and Quality!
Loved the customer service! It was so easy to deal with and fast in response as well. I was worried about my order issues I had since I'm located outside of the UK, but the customer service and support I received was super helpful! The coat quality is superb by the way!!

Respuesta de Wax London
Top quality customer service … and clothes
I loved the clothes - excellent quality. Sadly my son didn’t, so I had to return them. Customer service was absolutely excellent - much better than I expected or have received from bigger brands.

Respuesta de Wax London
Excellent customer service
Excellent and fast customer service to resolve issue with Overshirt. No quibble replacement arrived within 24 hours. All of which made up for the initial disappointment. Thanks

Respuesta de Wax London
Really good clothes
Really good clothes. Nice quality, great fit. Great smart casual style

Respuesta de Wax London
Excellent quality overshirt
Excellent quality overshirt, lovely colour and fit. Sent extremely quickly just before Christmas. Had some questions and the customer care team got back to me instantly. I will definitely shop at Wax again.

Respuesta de Wax London
Quick and easy returns/exchange process
Bought two overshirts on sale that were too small. I contacted their customer service team who wrote back immediately with a return shipping label from US to London and they went on and processed the exchange as soon as I dropped the package off with DHL. All around the holidays!

Respuesta de Wax London
The customer service team were…
The customer service team were responsive and so helpful in spite of a Royal Mail issue!

Respuesta de Wax London
Customer Care very helpful!
I plan to buy a jacket for my son for a Christmas present. I had a few questions regarding the sizes. I contacted the Customer Care and they were very prompt and friendly with their replies. And this information is helpful in making the purchase decision.

Respuesta de Wax London
Great product and fantastic customer…
Great product and fantastic customer service. Thank you 👍

Respuesta de Wax London
25 euros to return just one item
I had to return one of the items. The return price is incredibly high : 25 euros from France to the UK for just one item. How can you charge 10 euros to ship a single item when you sell it, and more than twice as much for a return ? I'll never buy anything from Wax ever again.

Respuesta de Wax London
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