Paying 40€ for return from Europe (Germany) feels like a scam! I*ve never experienced such kind of service before. Fun fact returning it from US to UK seems even cheaper. Should have think twice b... Ver más
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Consulta las opiniones de los clientes
Quality clothing and fantastic customer service. I had an issue with an online order where I had entered a £130 gift card at checkout and it appeared to have been successfully applied, but I was su... Ver más
Had an issue regarding a loss item that was delivered but probably stolen without me providing a signature. Without question the team at WAX replaced the item whilst the case was being investigated. E... Ver más
Wax London Customer Care made tremendous efforts to locate and send me an item to match a local outlet Wax purchase. Throughout the process the staff were courteous and sent me regular updates as t... Ver más
Información sobre la empresa
Escrito por la empresa
Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.
Información de contacto
10-11 Greenland Place, NW1 0AP, London, Reino Unido
- customercare@waxlondon.com
- waxlondon.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 8% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I’ve bought a few items over the last…
I’ve bought a few items over the last year and the quality is superb! Fit is perfect and really looking forward to ordering some items from Autumn/Winter collection this year.
A Seamless Shopping Experience with Exceptional Quality and Style!
I recently made a purchase from waxlondon.com, and I couldn't be more delighted with my experience. From the moment I visited their website, I was impressed by the sleek design and user-friendly interface, which made my shopping experience enjoyable.
Wax London delivers top-notch clothing! The quality and style are unmatched. I recently bought a t-shirt and pants, and I'm thrilled. The fit is perfect, and the materials are top-grade. Plus, their sustainable practices are a huge plus. Quick shipping and hassle-free experience. Highly recommend!
Quality of the products is great and…
Quality of the products is great and delivery was very fast. Bought a pair of trousers in the wrong size but the team were very quick to exchange my items and I generally had a lovely experience! Great brand
Returns & Refund worked
I was sent the wrong colour and size overshirt. Pity but this happens. However I thought the customer service was excellent. Quick on email replies and I got refunded everything. Overall it took about 3 weeks or so but was reassured by email. I don’t live in the UK so dealing with euro. All good and thumbs up for excellent customer service
Very poor in terms of customer service
Very poor in terms of customer service. Item has been returned for 2 weeks and still no definitive date of exchange item delivery provided. Email query responses have been poor with no real detail or name of company contact.

Respuesta de Wax London
Top quality menswear
I’ve bought loads from Wax and I’m always really happy with my purchases. The clothes are of a premium quality, the website is really easy to use and they’ve all lasted really well. Worth every penny, will keep coming back!
VERY bad experience
I had a VERY bad experience with Wax, and they ripped me off. I ordered a coat for which I wanted to change the size. They apparently could not give me the proper return label and told me to pay it myself and that I would get a FULL REFUND. Unfortunately that was just a lie and I did not get the money back.
Apart from that the customer service was very poor, mistakes upon mistakes and very careless behaviour. Never again! 👎
great overshirts and quality
great overshirts and quality, although some fraying on the shirts recently.
Great quality and service
I got an Indigo denim jacket and the style and quality is actually very nice. Delivery was quite quick and smooth, they use major couriers so I didn't expect any issues anyways...
I love Wax overshirts
I love Wax overshirts, I like the design and the quality is very good. I suggest to visit the shop in London. Delivery very fast!
Great Clothes
Ordered a new Whiting Overshirt for my dad for his birthday and he loves it so much- the quality is great for the price- a really special piece. Arrived on time and really easy check out! Can't wait to buy more from this brand!
Great Customer Service
Great products and excellent communication when in need of help with sizing/fit. Five stars for customer service!
I LOVE THESE GUYS
I've ordered plenty from these guys and they always deliver!! Quality is always great and delivery speed to match! Wear the kurt trousers and tees non stop! Highly recommend.
I ordered a t-shirt and paid for next…
I ordered a t-shirt and paid for next day delivery, 5 days went past with still no sign of even a dispatch email, I wrote to the customer care and they replied with, we've been busy. so when I asked if it is being dispatched today and if id be refunded the next day delivery costs, they just cancelled my order, with a very blunt reply. totally unprofessional and rude.

Respuesta de Wax London
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