WeFibre Opiniones 441

TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Had months of connectivity problems, turns out the modem was knackered. They send a new one next day and it worked straight out of the box! Lost one point for no out of hours customer service.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Signed up for WeFibre, waited few weeks but was made aware of this in the first instance however, was done a week earlier. Today arrived a lovely guy Kevin, great job, very friendly and even had his o... Ver más

Valorada con 2 estrellas sobre 5

Reliable most of the time but internet drops out a lot. Unfortunately they don't have any tech support available outside of weekdays, and for a WFH worker this is insanely bad. Will be leaving when co... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

JJ arrived to do our installation, asked where we would prefer router and equipment, assessed how he could best achieve it and then did the work. Tidied up as he went, including hovering dust while dr... Ver más

Información sobre la empresa

  1. Proveedor de servicios de Internet
  2. Servicio de telefonía e Internet

Sobre WeFibre

Escrito por la empresa

We dared to do what all other providers can but won’t. We’re the only provider in the UK to offer Gigabit only hyperfast full fibre broadband at an unbeatable affordable price point.

Visit wefibre.com ›


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

441 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 60% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Brilliant installation team

JJ and Josh turned up to install our new fibre broadband. They were really polite and helpful, did the installation well and kept everything tidy. I was really impressed. The broadband is superfast!!

30 de enero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Not gigabit speed but quicker than ADSL

Installation a bit delayed because of installer illness. Lengthier installation which involved the fibre cable needing to be replaced. Otherwise efficient and problem-free but the speed is nowhere near 1gb. Best achieved so far is just over 300mb.

24 de enero de 2024
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Respuesta de WeFibre

Hi Bernard, thank you for taking the time to leave us a review. Are you receiving those speeds (300Mbps) over WiFi or a wired connection? The 1Gbps speeds will only be achievable over a wired connection on a gig capable device. WiFi speeds are dependant on many things, anywhere between 300 - 500Mbps we would deem acceptable. Feel free to reach out to our Support team at helpdesk@wefibre.com or 0330 229 0222 and we will be happy to assist. Emma - WeFibre Support

Valorada con 1 estrellas sobre 5

Been trying to get my Internet fixed…

Been trying to get my Internet fixed for 4 days it's only been active 6 days and already has a fault , poor customer service on phone still no further on or fixed and was told would book a engineer still waiting for that, shocking tbh cheap for price but awful service

23 de enero de 2024
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Respuesta de WeFibre

Hi Catherine, sorry to hear you are having problems with your connection. I can see the team did call you first thing on Friday morning to investigate but didn't hear back from you until later that evening. Unfortunately today is now the earliest we could have got an engineer out, which has been planned for this afternoon. Hopefully once the fault is resolved and you are happy with our services, you might consider amending your review? If you have any problems following the engineer visit this afternoon, do please call us urgently on 0330 229 0222. Emma - WeFibre Support

Valorada con 5 estrellas sobre 5

Great installation experience.

I have waited a while for my fibre broadband to get installed. This is due to the fact I’ve not been well and had hospital appointments to attend. WeFibre were good once I got in contact with them, after I knew they had come to our village. They had the line ready to install into my house, then arranged a day to call in and connect to my house. A pleasant guy arrived on time, and within a couple of hours had installed and had it up and running. Very efficient guy who knew exactly what he was doing. He also cleaned up whatever mess he made. Also left card for contact number in case of any trouble occurs. Very pleased with service so far.

23 de enero de 2024
Valorada con 5 estrellas sobre 5

The Engineer who completed the…

The Engineer who completed the installation for us was brilliant. He knew what he was doing and carried out the final connection professionally and left everything clean and tidy after he had finished. Very satisfied.

19 de enero de 2024
Valorada con 5 estrellas sobre 5

Great service and company

JJ was great very friendly and really helpful. A very tidy job done installing my new Wefiber internet. I would thoroughly recommend this company.

26 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very polite and very useful information…

Very polite and very useful information gave all information required only problem is the promise was for 1000mg speed I am lucky to get 20mg of Wi-Fi if I plug my phone in with lead it jumps up to 500mg but I need it running of Wi-Fi

23 de enero de 2024
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Respuesta de WeFibre

Hi Denis, thank you for leaving us a review. We can most definitely improve those WiFi speeds for you, it sounds as though your devices are connecting to the 2.4Ghz band. Drop us an email to helpdesk@wefibre.com with the serial number of your router and we will be able to ensure your devices are on the 5Ghz band for faster speeds. Look forward to hearing from you soon, Emma - WeFibre Support

Valorada con 5 estrellas sobre 5

Installation

The installation engineer from Manchester was extremely polite, helpful and had my Wefibre broadband neatly and cleanly installed in no time at all. I've waited 13 months for this installation due to my house being out of reach of the village's original provision - all good things come to those who wait! 😊

24 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t Believe Anything from Wefibrefast…

This Company has been advertising fast fibre for the last few years in our village through mailshots and latterly ( more than 12 months ago on lamp posts) about “ advanced” ( poor English, they mean “advance”) works in street. Needless to say, nothing has happened. They could do with their marketing department communicating with their installation department. My advice is look at the Open Reach site which will clearly tell you what is happening or not. Final word - avoid even if fibre installed and go with someone else.

22 de enero de 2024
Opinión espontánea
Logotipo de WeFibre

Respuesta de WeFibre

Hi John, thank you for taking the time to leave us a review. We are installing our own full fibre network so it will not show on the Openreach portal as we do not use their network. Our build to areas are heavily dependant on government voucher funding and customer sign ups in each area. If you can drop me an email or give us a call I can check your area and advise further. Our email is helpdesk@wefibre.com or call 0330 229 0222. Many thanks, Nathan - WeFibre Support.

Valorada con 5 estrellas sobre 5

We fibre team

Nathan was outstanding, understanding, very efficient and organised, always polite.
The engineers who came to fit the fibre and troubleshoot were very good and helpful. JJ Who connected me, was so nice and friendly, wouldn’t accept a hot drink, never stopped, I then noticed the hours he spent outside in bitter cold conditions up ladders , in torch light, never stopping. Into the evening.He is a very hard worker, but also very polite, he had the decency to keep calling at mine to see if I was connected and to give me updates. He even called while passing today to make sure I was up and running. He is an asset to the company like Nathan . Had a few teething problems, but they came on time to work hard to fix the issues. Outstanding team. Would recommend them.

17 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service from Josh

Josh arrived early which was helpful to us. He worked quietly, quickly and efficiently. The connection has worked well since installation.

15 de enero de 2024
Valorada con 4 estrellas sobre 5

Worth the wait

Worth the wait. Our previous broadband supplier for 9 years tried desperately to keep us. However Wefibre has provided us with a great Internet connection. Thanks.

15 de enero de 2024

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