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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

J'ai acheté l'appareil pour les jambes très bien sauf qu'ils annoncent un cadeau en l'occurrence une bombe fraîcheur jamais arrivé, donc c'est bien mais annonçaient pas des choses c'est pour ça que je... Ver más

Valorada con 1 estrellas sobre 5

Truly dreadful. Didn't notify when being taken over by Doro or when they became Careium. Invoice when provide no service, not even working equipment. Don't reply to correspondence or complaints, don't... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Dreadful. 15 months and I've given up trying to get a correct statement from accounts. Cancelled dd as have no confidence in the finance processes. Emergency calls take 15 mins to answer. Need a softw... Ver más

Valorada con 5 estrellas sobre 5

Aaron, who came to install the lifeline was an amazing guy. He arrived within his stated time period, was very polite and got straight on with fitting the Lifeline and smoke detectors and then procee... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios de asistencia médica a domicilio

Información proporcionada por diversas fuentes externas

Lifeline is a quick and simple way of getting help at the press of a button if you have an accident or emergency in your home. Welbeing provides a 24-hour, 365-day monitoring service giving you the freedom to live your life independently knowing that you can obtain assistance when you need it.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

137 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 4 estrellas sobre 5

The lifeline unit arrived promptly and…

The lifeline unit arrived promptly and was easy to install. The staff were helpful on the phone and checked it was working smoothly.
However we were referred for a 24 hour response keysafe installation which happened 4 days later and the engineer was rude and unhelpful and would only give 30 minutes notice “as he was busy and had a full schedule “

28 de junio de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Angie, thank you for your review. I will pass your feedback on to our Field Services Manager.

Valorada con 5 estrellas sobre 5

Very easy to buy and set up

Very easy to buy and set up. I hope that I will not need to use it!

25 de junio de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Bob, thank you for your review. If you do ever need to use it we will be here for you!

Valorada con 5 estrellas sobre 5

Installation complete and demonstration…

Installation complete and demonstration really nicely explained. Thanks to Aaron for all his kind words if support as well as his friendly manner and excellent work.

13 de junio de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Debbie, thank you for taking the time to leave us a review, we very much appreciate it :)

Valorada con 5 estrellas sobre 5

Installation and demonstration.

Thanks to Aaron and the Welbeing team for setting up my mother's emergency line. Aaron was courteous and professional with a friendly and humorous manner, he explained the system and was able to answer my questions. Thanks Aaron.

13 de junio de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Marc, many thanks for leaving us a review. We are here 24 hours a day if your mother ever needs us.

Valorada con 5 estrellas sobre 5

I had a system installed for my Mother

I had a system installed for my Mother today following a referral from St Richards Hospital. I was very impressed with the speed of the installation from the referral. The engineer who arranged to meet me was Aaron Marshall, he was very professional and punctual. He worked his obviously busy schedule around my own time commitments. Installation went smoothly, everything was explained well and the actual system installed seemed perfect. They provided a bracelet which detects falls and has a built-in call button. Several tests were done where I actually spoke with the operators which gave me reassurance that my Mother would be safe at home after leaving the hospital. They also installed a fire alarm which is linked up to the system. Thanks to Aaron and the team for the peace of mind.

11 de junio de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Ben, many thanks for your review. It's lovely to hear Aaron did a good job for you and your mother and that our service gives you peace of mind.

Valorada con 5 estrellas sobre 5

opinion of service received from the person above

Aaron,
Aaron was extremely efficient and was obviously very good at his job not only the installing but also full explanation of procedure etc.He was also very pleasant and polite throughout, in all, a pleasure to meet.

3 de junio de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Don, thank you for taking the time to leave us a review, we very much appreciate it.

Valorada con 5 estrellas sobre 5

Emergency call box install

Great service from Aaron the engineer who came out to install call box and fit fire alarms in the house for my Grandad, he gave a great service with detailed descriptions of everything I needed to know and overall was a great help. Highly recommended

21 de mayo de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Denni, thank you for your kind words. It's great to hear Aaron explained everything for your Grandad and we welcome him to Welbeing.

Valorada con 5 estrellas sobre 5

Very pleased

Very pleased. Aaron has done a very good job

20 de mayo de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Michael, many thanks for taking the leave us a review, it is very much appreciated.

Valorada con 5 estrellas sobre 5

Welbeing professional

Had a lovely man called arron come and fit a alarm for my wife very friendly and funny made me and her both feel at ease answered all questions we had. If I could give more than five stars to him I would.

7 de mayo de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Gemma, lovely to hear Aaron did a great job! Our service is here 24 hours for your wife if she ever needs us.

Valorada con 5 estrellas sobre 5

To whom it may concern

To whom it may concern, Aaron Marshall The engineer came to service my broken equipment which due to him being highly skilled he quickly established it was a phone line fault from sky which he called and arranged for it to be fixed. he then came back again to test the equipment and while here plugged in my new phones and fixed my internet. Thanking you for his success which has restored my faith and helped me make the decision to stay with your company.

In conclusion this gentleman is a credit to your company!
Thank you.

2 de mayo de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Thank you for taking the time to leave us a review and it's great to hear that Aaron was able to sort out the problems with your phone and your decision to stay with Welbeing.

Valorada con 5 estrellas sobre 5

Aaron a professional you can trust will do a great job

Aaron fitted a key safe careline and smoke detector for us today. He was efficient, professional and extremely personable.
He left the space tidier than he found it, by tidying away all my broadband and phone trailing wires. He explained everything so clearly, I can only highly recommend him and his company.

2 de mayo de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Nigel, many thanks for your review, it is lovely to hear what a great job Aaron did for you and welcome to Welbeing.

Valorada con 5 estrellas sobre 5

welbeing

What with having 1 of my bad days! Jim rung to install my lifeline and as soon as he arrived cheered me up no end. What a professional! Explained everything very clearly and did a really good job..Recommended to my neighbour straight away! Thank You Jimx

17 de abril de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Tina, I'm very glad Jim was able to cheer you up! If any of your neighbour's sign up, get them to mention your name and we will send you a £10 M&S voucher.

Valorada con 5 estrellas sobre 5

AARON CAME ROUND ON 8TH APRIL AND…

AARON CAME ROUND ON 8TH APRIL AND INSTALLED PENDANTS AND SMOKE DETECTORS AT MY PARENTS. HE'S A VERY LOVELY MAN HE WAS VERY KIND TO MY MOTHER. HE CAME 10 MINUTES EARLIER THAN THE APPOINTMENT TIME WHICH WAS MUCH APPRECIATED AS WE WERE GOING STRAIGHT TO THE HOSPITAL TO VISIT MY DAD AFTERWARDS. IT WAS INSTALLED VERY QUICKLY WITHIN FIVE DAYS AND THAT INCLUDED THE WEEKEND. IT WAS VERY MUCH APPRECIATED AS IT MEANT MY DAD COULD COME HOME FROM HOSPITAL AND I COULD RELAX KNOWING MY PARENTS WERE SAFE AT HOME. HELP WAS THERE AT THE PUSH OF A BUTTON.
MICHELLE

16 de abril de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Michelle, thank you for taking the time to leave us a review during which sounds like a very busy time for you. I'm really glad Aaron was able to install the equipment quickly for you and I wish your Dad a speedy recovery.

Valorada con 5 estrellas sobre 5

Excellent Service

I was surprised and delighted at how quick and easy the installation was and what a pleasant young man dealt with it with minimum inconvenience to ourselves. Thank you Aaron.

15 de abril de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Mandy, thank you for leaving us a review, we very much appreciate it.

Valorada con 5 estrellas sobre 5

Mr Aaron Marshall, Engineer.

Mr. Aaron Marshall was very efficient and pleasant. The work was completed quickly and cleanly and was very satisfactory. Thank you Aaron.
Norman & Shirley Tate, Flat 14, The Hamlet. Bognor Regis.

12 de abril de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Norman, many thanks for leaving us your review, we are glad everything was to your satisfaction and remember you can press your pendant whenever you need us.

Valorada con 5 estrellas sobre 5

Aaron welbeing engineer

Aaron ,the engineer came today and checked the fire alarms and replaced faulty alarms .very professional and very helpful, many thanks to Aaron for his great support and work .

11 de abril de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Andrew, it's lovely to hear yet more good words about Aaron, we are very proud of the excellent customer service he provides.

Valorada con 5 estrellas sobre 5

Very positive experience

Very positive experience. Jim, who set up my parents lifeline, was caring, friendly, professional and fitted the unit quickly and efficiently. He explained clearly how to use the equipment. Thank you Jim!

11 de abril de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Hi Lucy, we really appreciate your review, thank you!

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