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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

J'ai acheté l'appareil pour les jambes très bien sauf qu'ils annoncent un cadeau en l'occurrence une bombe fraîcheur jamais arrivé, donc c'est bien mais annonçaient pas des choses c'est pour ça que je... Ver más

Valorada con 1 estrellas sobre 5

Truly dreadful. Didn't notify when being taken over by Doro or when they became Careium. Invoice when provide no service, not even working equipment. Don't reply to correspondence or complaints, don't... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Dreadful. 15 months and I've given up trying to get a correct statement from accounts. Cancelled dd as have no confidence in the finance processes. Emergency calls take 15 mins to answer. Need a softw... Ver más

Valorada con 5 estrellas sobre 5

Aaron, who came to install the lifeline was an amazing guy. He arrived within his stated time period, was very polite and got straight on with fitting the Lifeline and smoke detectors and then procee... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios de asistencia médica a domicilio

Información proporcionada por diversas fuentes externas

Lifeline is a quick and simple way of getting help at the press of a button if you have an accident or emergency in your home. Welbeing provides a 24-hour, 365-day monitoring service giving you the freedom to live your life independently knowing that you can obtain assistance when you need it.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

137 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Aaron

Aaron, our engineer was possibly the most courteous man I’ve met, he was professional, his communication was 1st class and nothing was too much trouble, I will certainly be recommending welbeing to all my friends, and hope Aaron is their installer.

10 de abril de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Darren, thank you for such kind words about Aaron. It is great to hear what a good job he did and if you do recommend us to your friends remember you get a £10 M&S voucher.

Valorada con 5 estrellas sobre 5

Aaron

Aaron, a wellbeing technician attended promptly to-day to replace a damaged alarm trigger. He also carried out a routine maintenance avoiding the inconvenience of a further visit.

9 de abril de 2019
Opinión espontánea
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Respuesta de Welbeing

Thank you for your 5 Star review, we very much appreciate it.

Valorada con 5 estrellas sobre 5

Fabulous service!

Thank you for fabulous customer service, quick, easy, friendly and an efficient install by the engineer Jim. Simple and easy to use product and peace of mind for my husband and I, knowing that Mum is safe!

7 de abril de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Denise, thank you for your review and it really is great to hear our service gives peace of min about your mum knowing she is in safe hands.

Valorada con 5 estrellas sobre 5

Very efficient and a friendly team

Aaron Marshall came to fit our son's bed sensor today. Very polite, friendly and professional. Had the sensor in place and shown how to use it in an easy to follow way. Had a chat with our son whilst finalising the paperwork along with some extra advice on coping mechanisms for my own PTSD. Would highly recommend Welbeing for their efficiency and Aaron for his friendly attitude with everyone.

3 de abril de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Phil, we really appreciate you taking the time to leave us a review and it is great to here that we will be of service to your son - we will be here for you 24 hours a day if you ever need us.

Valorada con 5 estrellas sobre 5

Outstanding Service

Aaron from Welbeing was amazing, so polite and extremely efficient I was in a hurry to get to the hospital so he made the visit quick whilst do all the necessary installations and tests. Can not recommend the company highly enough.

3 de abril de 2019
Opinión espontánea
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Respuesta de Welbeing

Dear Penelope, thank you for taking the time to leave us a review. I will pass on your kind words to Aaron.

Valorada con 5 estrellas sobre 5

Recommendation for Wel Being Telecare Lifeline Phone

We received a recent visit from Wel Being's Telecare Lifeline Engineer, Aaron Marshall who was extremely efficient, courteous and who carried out his work in an exemplary manner.

I would have no hesitation in recommending Wel Being for the supply and installation of this Telecare Lifeline telephone for the elderly as it will no doubt prove invaluable in an emergency.

2 de abril de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Melanie, what a lovely review, we very much appreciate this and we are very glad our service will be beneficial to you.

Valorada con 5 estrellas sobre 5

Great Service!

Jim visited this morning to fit my lifeline and key safe. Very friendly and explained everything perfectly!

30 de marzo de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Ryan, thank you for leaving us a review and we wish you all the best in your recovery.

Valorada con 5 estrellas sobre 5

Lovely guy called Aaron Marshall camt…

Lovely guy called Aaron Marshall camt to install my dads wel being equipment today. He was lovely from start to finish, very upbeat and chatty, took time to listen to my dad, and made us feel very happy and safe. Would definitely reccomend him to anybody who requires this service.

25 de marzo de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Kellie, thank you for leaving us a review and for your lovely comments about Aaron, I will pass them on to him :)

Valorada con 5 estrellas sobre 5

Jon laker visited to install my new wel…

Jon laker visited to install my new wel being help line following my new knee operation. He was fantastic and explained clearly the brilliant service this offers. Much appreciated!

22 de marzo de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Jackie, glad to hear Jon installed everything to your satisfaction and we wish you a speedy recovery from your knee operation, don't forget to press your pendant anytime you need us.

Valorada con 5 estrellas sobre 5

Liam and Chris were great

Liam and Chris were great. My client is very happy with the new equipment and information give and left. He said good job well done & thank you.

15 de marzo de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Nikita, thank you for leaving us a review and really glad the service is helping your client.

Valorada con 5 estrellas sobre 5

Visited Today

The engineer, Jon Laker arrived promptly and explained everything fully. Answered any questions and was friendly and efficient. Can recommend highly.

13 de marzo de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Tracy, thank you for leaving us a review and it's great to hear Jon explained everything to you.

Valorada con 5 estrellas sobre 5

Had installed for my dad today.

Had installed for my dad today.
Jon was really friendly and helpful. Explained how it all worked .
Tested everything worked properly before leaving.
Hope dad never has to use it but not living close gives us all peace of mind someone can be there if needed.

12 de marzo de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Tracey, really glad our service is there for your dad, like you say hopefully he won't need it but if we does we are here for him 24 hours a day.

Valorada con 5 estrellas sobre 5

Excellent service

Michael C was very professional and thorough in setting up the system and explaining how it all worked. I would recommend this service to anyone.

12 de marzo de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Paul, we really appreciate you taking the time to leave us a review, many thanks.

Valorada con 5 estrellas sobre 5

Where do I start just met Arron can’t…

Where do I start just met Arron can’t thank him enough for his service, talked me through everything so clearly, amazing service lovely genuine guy, left me feeling so reasured that my mums got help at the end of a line. Thank you Arron so much.

8 de marzo de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent all round service

Aaron phone 15 minutes before his arrival and when he did arrive he explained everything thoroughly. Everything was left clean and tidy. Thank you.

6 de marzo de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Julia, thank you for taking the time to leave us a review, we very much appreciate it and we are glad Aaron did a good job.

Valorada con 5 estrellas sobre 5

The engineer that installed my system…

The engineer that installed my system was Aaron and he was extremely helpful, friendly and very polite. he made sure I was aware of everything I needed to be. i am very grateful for the friendly service provided by Aaron and the Welbeing team.

4 de marzo de 2019
Opinión espontánea
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Respuesta de Welbeing

Thank you for your lovely review and we will be sure to let Aaron know what a great job he did.

Valorada con 5 estrellas sobre 5

On 12th February 2019 Aaron installed…

On 12th February 2019 Aaron installed the careline and we chose the the falls detector for my mother. Having lost my father 2 days before Aaron made it a very pleasant morning. He was informative, helpful and even made us laugh a few times. Thank you Aaron.

23 de febrero de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Susan, great to hear Aaron helped your mother and that he cheered up your day :)

Valorada con 5 estrellas sobre 5

Installation with Aaron

Aaron installed this at my parents property today , he was excellent, explained everything he was doing, and even done a demonstration call at the end, very thorough, and professional. Thank you.

15 de febrero de 2019
Opinión espontánea
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Respuesta de Welbeing

Hi Lisa, thank your for your review, we will pass on your kind words to Aaron.

Valorada con 1 estrellas sobre 5

Really?

I rang on behalf of my Mother-in-Law to arrange a collection of equipment installed.
After being left on hold for almost 40 minutes, the line connected and I could hear conversations held between advisers and clients (not too hot on customer confidentiality no?).
Finally a bored sounding lady (obviously already talking to a client) asking me to confirm a date for someone else!!!!
This must be the most inefficient company I have ever called.
I would suggest whoever is in charge train their staff correctly, review their procedures and employ people who enjoy their job or at least train them how to talk to customers.
Absolutely disgusted.

11 de febrero de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

I am really sorry to hear about the level of service you received from us. Please could you email our Customer Services Manager david.williams@welbeing.org.uk the date and time of your call and also your mother-in-law's details so we can investigate further.
Kind Regards, Welbeing

Valorada con 5 estrellas sobre 5

Aaron was the engineer that installed…on the 8th of February

Aaron was the engineer that installed the equipment.
He was very polite and explained everything as he was doing it.

He telephoned beforehand and gave me a rough idea of what time he was arriving.

11 de febrero de 2019
Opinión espontánea
Logotipo de Welbeing

Respuesta de Welbeing

Many thanks for your review, we are really pleased to hear the excellent service Aaron provided.

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