Be up front that the electric toothbrush is disposable.. does not come with a charger, is NOT rechargeable, nor can you change the battery. The packaging is deceitful. LONG LASTING BATTERY, REPLACEABL... Ver más
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Consulta las opiniones de los clientes
I hate your website. I started out trying to order an infrared appliance for my gums, and somehow ended up ordering teeth whitener instead. I want a site where I can search and add items to a shoppi... Ver más
La empresa ha respondido
Nichts bestellen bei diesem Unternehmen. Der Anfang war soweit in Ordnung und die Lieferung von 4 Stück okay. Nachdem aber die erste Packung keinen Erfolg erzielt hatte wollte ich die restlichen 3 Pac... Ver más
La empresa ha respondido
Toothbrush seems okay .But having a terrible job getting Information about replacement heads.heads supplied are like a small normal Tooth brush I bought a pack of 18 universal circular (mixed) heads... Ver más
1,8
Malo
198 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 67% de las opiniones negativas
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This company is a scam
The negative reviews you are reading about the company's operations are true. This company is here to scam you.
I don't know about the toothbrushes because I have used mine yet. I'm still trying to figure out what to do with them. I basically 'accidentally' bought these toothbrushes and somehow ended up purchasing two? They take your card info right off the bat and then charge you more than what you intended. Anyway, I didn't want to even buy these toothbrushes and ended up spending over $100 against my will. I was put through a series of fast-responding customer service agents, first telling me not to worry and that they'd check on cancelling the order. They then told me it was too late to cancel, but I'd have 30 days to return the toothbrushes. Then, I was told I couldn't return the items or get a refund because toothbrushes are 'hygienic' items... I hadn't even opened the packaging. Order #64AB5B0915
6 de abril de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Oliver,
We strive to make the ordering process as clear and seamless as possible.
For transparency, please note that any add-ons or extra units of WellaWhite must be actively selected and confirmed by the customer before the order is finalized, as our system does not charge automatically.
Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.
At this stage, we want to learn more what happened with your return request and assist you accordingly. Your case has been escalated to our support team, and an agent will be in touch shortly to discuss the next steps with you.
Please check your inbox whenever you have a moment.
Best regards,
Britney from WellaWhite
I bought one toothbrush and wascharged for 4
I bought one toothbrush and was sent 4. I was charged for 4 and they said i cant return them as they wont refund the £140 because its a hygeine product and its non returnable. This is a scam! now I have to go through small claims court.
2752148 order number.
I was sent 2 emails from this company offering me a refund. I phoned the company yesterday at 16.43 and was told they wont refund as they are hygiene products (despite them being plastic wrapped and still in the packing) They told me not to believe anything from Vincent or Victor (who had written the emails)as they are just bots. My mother is 83 and just wanted 1 toothbrush and three extra brushes) not this amount of hassle.
7 de abril de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Charlie,
Thank you for taking the time to share your feedback, we truly appreciate it.
As a legitimate business, we process all returns and refunds according to the policy. We want to learn more what happened with your WellaWhite order. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Britney from WellaWhite
A COMPLETE ABSOLUTE SCAM just like…
A COMPLETE ABSOLUTE SCAM just like other customers reported. They will not send a return label even for unopened products. Product is defective. Total nightmare and money down the drain.
They should be reported to BBB.
7 de abril de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Peggy,
Thank you for taking the time to share your feedback, we truly appreciate it.
As a legitimate business, we process all returns and refunds according to the policy on our website. Your concerns regarding product quality are important to us, and we want to learn more about your experience with WellaWhite. To address it, we have assigned an agent to review your case. Please keep an eye on your inbox for further assistance.
Best regards,
Britney from WellaWhite
I recently bought an electric…
I recently bought an electric toothbrush from this company to discover 5 turned up which I wasn’t expecting or thought I had ordered. Unfortunately I had. I got in touch immediately with the customer service but was told like everyone else I could not send the items back for Hygiene reasons. Again I agree with everyone else I have read that this unfortunately is a scam company. I intend to report the company properly but I don’t expect to get any money back. £150 down the drain. These product sites specialising in reviewing different brands are also disingenuous.
30 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Helen,
Thank you for the review.
For clarity, all order details are displayed during checkout before payment is completed, including the shipping costs, and any optional add-ons.
All returns are processed in accordance with our return policy. Now, to make sure that everything goes smoothly, your case has been escalated, and an agent will be in touch shortly.
Please keep an eye on your inbox for our follow-up.
Kind regards,
Britney from WellaWhite
Deceptive add on promotions
Too many add on promotions with very small opt-out clauses. Very confusing ordering system. I ticked the black colour option but order stated white. I did not notice an extended warranty which I also got charged for. Very deceptive way of trying to make more money!
4 de abril de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Peter,
Thank you for sharing your experience with us.
For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons, including warranties or color of the WellaWhite item, must be explicitly selected and confirmed by the customer before the order is finalized.
That said, we're eager to check your case further and see how we can assist at this stage. Your case has been escalated, and an agent will be in touch shortly.
Please keep an eye on your inbox for our follow-up.
Kind regards,
Britney from WellaWhite
I asked to cancel my order for an…
I asked to cancel my order for an electric toothbrush within 10 minutes of placing an order. I was told this was impossible as it had already been dispatched. Instead they offered me free warranty and 45days return.
The parcel arrived, I kept it unopened, and asked to return it.
They then told me I couldn't return it on Health and Safety grounds! In other words their warranties are meaningless.
1 de abril de 2026
Opinión espontánea
Respuesta de Wellawhite
Hi Miss Elizabeth,
Thank you for sharing your experience.
We are committed to ensuring customers feel informed and supported at every stage, and we take feedback like this seriously. Your concern regarding order handling and return eligibility is important to us.
Since we could not identify your order from this review, we have reached out to request additional details. Please check your inbox when convenient.
Kind regards,
Britney from WellaWhite
Not recieved as yet
30 de marzo de 2026
Opinión espontánea
After going back-and-forth with the company, I must say they did give me a full refund. Very happy about that.
This company is a total fraud. I ordered one set of 3 and was charged for another 2 which was more expensive than the set of 3 once I received the email with the charges, I called right back and told them that there was a mistake. This is within the hour. They told me they could not cancel my order because it had already been processed, but that once I received it, I could contact customer service and they would resolve the problem. The problem is not resolved. I did contact them and they keep sending me emails that I cannot return the products and there is no refund. Their customer service is a nightmare so I am stuck here with five sets of these trays that they sent me without my consent.
I will never order anything from these people in the future and probably as I read the reviews The same thing happened to a lot of other customers.
23 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Emerenciana,
Thank you for providing detailed feedback.
We understand the importance of clear communication and accurate order processing, and we take situations like this very seriously. Our team reviews each case carefully to ensure a fair outcome.
After reviewing your order, we confirm that all charges have been fully refunded.
If you have any remaining questions or would like further clarification, please feel free to reach out to our support team.
Best regards,
Britney from WellaWhite
Total scam company
Total scam company. Like many others I too was duped on their website and was billed for 4 products instead of one. Had same experience as many others when I contacted the company. DO NOT PURCHASE FROM THIS COMPANY. The products are very poor quality also.
26 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Patricia,
Thank you for your feedback.
While we understand that the product didn't meet your expectations, Wellawhite is a legitimate business. We ship real orders, and we have a clear return and refund policy in place.
To make sure this will be taken care of, we've assigned an agent to look over your situation and help you accordingly.
Please check your inbox for further assistance.
Best regards,
Britney from WellaWhite
Be very careful when ordering, better still don’t buy from Wellawhite
I wanted to buy one toothbrush as soon as I had put in my PayPal details they took the money without showing any invoice they had taken postage and a guarantee cost without any notification. On trying to find the invoice I clicked on a page and found I’d bought another three and the money taken from the PayPal account. All emails are answered with AI so no cancellation policy just told to return them and after reading trustpilot I find they won’t take returns either. Be very careful using the website.
24 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
UPDATE
Hi Jean,
Thank you for this information.
Your case has been escalated and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly.
_______________________
Hello Jean,
We appreciate you bringing this to our attention.
For clarity, when it comes to the order, any add-ons, such as warranties or extra items, must be actively selected and confirmed before the order is finalized. Our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.
All returns are processed in accordance with our return policy. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Britney from WellaWhite
Be warned ...
A quick update, to say I did get all my money back after explaining I'd gone to citizens advice/trading standards. Citizens advice have logged a case. Please select the refund option if you've paid via PayPal and/or email the support address immediately. Please read below and be persistent. There is a UK address for returning unwanted items.
Original post:
Like many others, I ordered 1 toothbrush and ended up with multiple, and a massive sum taken from our account. It can't be a coincidence that this is happening to so many people. I wrote within seconds of seeing the order email, asking that the order be cancelled, as I hadn't asked for multiple toothbrushes. I was emailed back immediately and told the orders are pre batched and mine had already been processed/dispatched. I then received the order confirmation email of the order being processed a while later, and then a 'your item is being shipped' email 2 days later! When the items arrived 12 days later, all the boxes were damaged, and the items are plastic and of poor quality. I emailed to ask for the return details as there were none with the goods, only to be told that I couldn't return them due to hygiene reasons. Ironically there is an offer for a '30 day trial and return if not satisfied', on the website. The terms and conditions on the website state items will be refunded if you contact the support team within 30 days, a return code and address will then be provided for returning the goods. At this stage I immediately applied via PayPal for a refund and explained I will contact citizens advice, trading standards, and the consumer ombudsman. I was immediately sent the details for returning the items and an assurance of a 100% refund. I have to pay for postage and show proof of return, which I don't have a problem with, as long as I can return these unwanted items and get my money back. Of course, I haven't got my money back yet, but I will persist. Please do the same.
22 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello there,
Thank you for your feedback.
We value transparency, take all concerns seriously, and aim to ensure customers feel informed and confident throughout the purchasing process. After reviewing your order, we can confirm that all charges have been fully refunded.
If you have any further questions regarding this case, please feel free to contact our support team.
Best regards,
Britney from WellaWhite
Disappointed buyer
I placed an order on March 19th for two toothbrushes—one pack for myself and one for my husband. When I checked my confirmation email, I saw that I had been charged for five toothbrushes: a pack of 2 and a pack of 3. I immediately contacted customer service to cancel the pack of 3.Despite this, the pack of 3 was not cancelled. It was delivered anyway, and I was charged 254.19 CAD for an item I explicitly requested to cancel. To make matters worse, the product quality is far below expectations. This is unacceptable. I followed the proper steps to correct the order, yet I was overcharged and sent an item I did not want. A very disappointed Canadian customer.
9 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Jess,
Thank you for your feedback. The experience you described is certainly not what we strive to provide for our customers.
For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons or additional units of the WellaWhite, must be explicitly selected and confirmed by the customer before the order is finalized. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.
At this stage, we want to learn more what happened with your WellaWhite and assist you accordingly. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Britney from WellaWhite
Good product from a good company
Easy web site to use. Good electric toothbrush in a nice presentation box. Problems dealt with promptly and efficiently
19 de marzo de 2026
Opinión espontánea
Wish I had read these reviews before…
Wish I had read these reviews before ordering. Absolute scam. I ordered an electric toothbrush for £24.99 and paid on my card they took payment of £132. 72. I notice this within two hours of ordering and contacted customer services who told me that they could not stop the order as it had been shipped but I could return the item within 30 days and have a refund. The packaged arrived with four electric toothbrushes. I have sent several emails to customer services who say they cannot refund due to hygiene reasons eventhough I have not opened or used any of the toothbrushes.
After writting this review. Wellawhite are going to refund me 50% of what I paid and said to keep the products and are sorry for the confusion. Maybe it is their website that is confusing.
16 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
UPDATE
Hi there,
Thank you for sharing your details.
Your order has been located, and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly.
__________________
Hello there,
Thank you for your feedback.
For clarity, the total price of the order depends on how many units of WellaWhite or any add-ons that customer selects during the checkout. Our shipping system is partially automated to ensure prompt dispatch, so we’re unable to make changes once an order has shipped. In some cases, we confirm the shipping address after dispatch, simply to ensure it reaches you without any issues.
With that in mind, we’d like the opportunity to review your order and explore how we can assist at this stage. Since we couldn’t locate your order based on this review alone, we’ve sent you a separate request for additional details.
Please check your inbox for our message when you get a chance.
Looking forward to staying in touch
Britney from WellaWhite
Fraudulent charges
This company charges people for items they did not order and then refuses to provide refunds. This is clearly a pattern from reading the other reviews. Do not order from them.
12 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Ari,
Thank you for taking the time to share your feedback.
For transparency, WellaWhite is a legitimate business, and we process all returns and refunds according to the policy on our website.
After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.
If you have any further questions, please feel free to reach out. We’re always happy to help.
Best regards,
Britney from WellaWhite
Do not deal with this company
I ordered from this company and within minutes tried to cancel the order. I was told that it had been processed, could not be cancelled, but I could return the items as soon ad I received them. I received 9, yes 9 toothbrushes !! I rang customer services and spoke to Marc, who found the order and said he would send an email with details of how to return the items. He did send an email, but it said I couldn’t send them back due to hygiene reasons, none of this was mentioned when I spoke to him. The toothbrushes have not been opened, so I can see no reason why they can’t be returned. Do not deal with this company, absolute crooks in my opinion.
13 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Jill,
Thank you for your feedback.
We understand your concern and take all cases seriously. For hygiene and safety reasons, personal care items such as toothbrushes cannot be returned once shipped. This ensures the safety and protection of all customers.
You can review our hygiene-sensitive return policy or reach out to our support team if further clarification is needed.
Best regards,
Britney from WellaWhite
No response after emails about order
My order arrived a week ago and I have tried to contact them every day about the order, but keep receiving an automated response. They seem to totally ignore their customers once they have received your money.
9 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Will,
We always strive to provide our customers with the best experience, from the purchasing process through to clear and timely communication. We regret to hear that your experience did not meet that standard. Your feedback is extremely valuable and will help us improve.
We want to learn more what happened with your WellaWhite. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Britney from WellaWhite
Shipping delays
Rating based on shipping/tracking of product. Shipped later than expected and no tracking information provided until too late on my end to utilize the product.
17 de febrero de 2026
Opinión espontánea
Scam
I wish I'd read the reviews before buying. Had the same thing happen as everyone else. Added loads to my basket and didn't the website didn't let me confirm before taking payment. Im currently opening a fraud claim and contacting the Ombudsman.
11 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
UPDATE
Hi Louis,
Thank you for this information.
After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime.
If you have any further questions, please do not hesitate to contact us again.
_____________________
Hello Louis,
Thank you for sharing your feedback with us.
For clarity, no upgrades or add-ons are ever added automatically to any order. All product selections must be actively chosen and authorized by the customer before checkout is completed.
We want to learn more what happened with your WellaWhite. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Britney from WellaWhite
The online ordering procedure was confusing. Customer service was useless.
The online ordering procedure was confusing and resulted in a duplicate order. I called customer service to cancel within minutes after ordering and was told that the order could not be canceled because it was already scheduled for shipping. It has been one week and I have not received any product. I checked online and there were many unfavorable customer reviews indicating similar experiences. I must agree with others that this company is a scam and no one should have anything to do with them. One customer wrote that they ranked one star (as I did) only because there was no option for no stars. I agree. I am disputing the charges and want a full refund. There should also perhaps be a class action lawsuit.
2 de marzo de 2026
Opinión espontánea
Respuesta de Wellawhite
Hello Joe,
Thank you for sharing your feedback. We're saddened to hear about your experience.
To clarify, no upgrades or add-ons are ever added automatically to any order. All product selections must be actively chosen and authorized by the customer before checkout is completed. While our shipping system is partially automated to ensure orders are dispatched quickly, which is why we cannot intervene once an order has shipped.
WellaWhite is a legitimate business. We ship real orders, and we have a clear return and refund policy in place. We'd also like to assure you that our support team is always reachable whenever customers need assistance.
We’re eager to review your case and see how we can assist at this stage. As we were unable to locate your order based on the review alone, we have requested further information from you.
Please rest assured that we will gladly investigate your case further and assist you accordingly.
Kind regards,
Britney from WellaWhite
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