Westfield Health Opiniones 

It seems that Westfield Health have got two accounts of mine (I had WH with a previous employer, and now with a new employer) and it's left me fully without access to my EAP. I struggle with telephone calls due to disability and was hoping to use their online portal to access support, but this is completely nonexistant as I've been without a functioning login for months despite trying to get it resolved back in May. I was reassured someone would fix it for me and contact me back yesterday but it's been multiple days now and I just want support with my mental health but due to a login issue I can't even browse what support is available to me. Very disappointing

So easy to do

I've been trying to claim for my dental accident from May and its just back and forth emails requesting information that I have already sent

Excellent service.

Used regularly, always good.

As an Irish client, they so not make it easy to make a claim, we are unable to use the app to do so. I am also still waiting for payment to be transferred, it has been 6 working days, and was advised it would take 1-3working days

Always good service.

I put in a claim and it is paid pretty much immediately. Very easy to claim as well.

Having attended the same osteopath on and off for many years, I find it embarrassing to keep asking him to print off all the details each time on a full letterheaded sheet. Why can’t I just send a photo of my card receipt. He works for himself, is busy and always has another patient waiting. I’m also reluctant to put in a dental claim because the invoice also adds in my husband’s treatment too. After all these years of being a member of Westfield, I’m inclined to just cancel.

Easy to claim, efficiently settled.

Excellent service, very quick and straightforward

Westfield is wonderful, always prompt, lets me know the money has gone into the bank, it's very clear what I have left which helps me decide for instance on which glasses to buy. I've been with them 30+ years, and they give me great reassurance.

Westfield health has a very simple claiming process. They also send payment within a week of the claim which is super quick.

Westfield are a very good company to be with,They pay up efficiently.

Making the claim came with its own challenges, the administrator asked for information already provided, which held up the process as it ended up with the enquiries team. Then the payment I received was less that what I claimed for, even though it was under the limit for the treatment, within my allowance, and below what the customer services team said I could claim for. 8 days ago I chased the enquires team asking for an explanation of the lower payment, I am still waiting for a reply.

Westfield are great. Staff are excellent.

I do wish the app would use Face id

A very straightforward claim for optical expenses. With drop down menu to help select and easy to upload jpg photos of receipts. with responses from Westfield Health within 1 day. Great service well recommended