Wildanet Opiniones 

"J" in the sales department was very helpful in explaining the process to me and suggesting the best package for my needs.

We had underground installation.
There was a lot of good communication with customer services to arrange suitable dates for the work to be done. There was always someone to speak to every time I needed to phone.
Having the different teams arrive on so many different days to do their part of the installation was very unhelpful for working people and if your installation was not straight forward and needed discussing first.
The outside teams will just put the boxes anywhere without a thought of how good or bad it looks. Mine is straddling the dampcourse which I understand from my son should not have happened in case it causes a damp problem. Had I not been there it would have been 1.3m up the rendered wall in a very obvious place, with a mauve cable going down the wall.

"L" who did the inside installation was absolutely excellent 5 star. His friendly manner made him very easy to talk to. He listened to me explaining what had been agreed so that the cables could be hidden as much as possible. He expressed his concerns however completed an excellent job with minimal mess. He made sure everything was working as it should be even though it was past his finish time and overtime isn't paid.

The process could have been improved if all of the teams had arrived on the same day at different times.

Chloe was very helpful and explained everything thoroughly. Very polite and I'm extremely happy with the connection so far.

Finn and Kai were the most pleasant young men who did the installation. They explained what they were going to do and then when all the work was finished they cleaned up and took away all their rubbish to dispose of rather than leave it with us.
They were exemplary and a real credit to the company. I trust they are properly appreciated by the company.

Great service from start to installation. The team were great with Matt and Josh and Rachael in customer care - thanks

Broadband was installed after a delay through access on the road. Wildanet staff always friendly and helpful. Chloe who did the final install very helpful and knowledgeable. Everything works as it should

Moving over to Wildanet has been the best decision. The full fibre speeds are fantastic and completely reliable, which is a massive relief after years of dealing with laggy, dropping connections from the major national providers. What really stands out is their customer service you get to speak to a real person who actually knows the area, rather than an automated bot. Brilliant speeds, great prices, and top tier local service. Highly recommend!

Great internet and customer service, so much better than all the awful massive call centre experiences I have had. Scott really solved my questions for me!

Your customer Service agent Tsara Leslie-Jones has just helped me with my new Wildanet internet and microsoft account settings on my desktop PC.
As someone (me) who is not that computer literate, she was so patient and helpful.
What excellent service!!

Day after day, week after week of dreadful service. The internet frequently cuts out, but there's never anyone available to sort it out. Lines only open during office hours, Monday to Friday, so basically when everyone is at work.

I've had issues for months, but the only time I've been able to speak to anyone when the service has actually been down, they just told me to reboot the box. Surprise suprise, it worked for about 20 minutes, and then back to the same old rubbish service.

I cannot recommend Wildanet.

Edit.

I see the response here from Wildanet, but I can assure them that I didn't just report this two days ago. The service is intermittently bad, normally during their closed hours.

I reported this months ago, with logs of weeks of poor service. I'm sorry that they haven't kept records of my complaint.

They have now promised to replace my router. Time will tell if this resolves the issue. It will certainly create headaches with our connected home tech, but if it resolves this long standing issue, I guess it's a price worth paying.

Connection team were quick, tidy and courteous.
Broadband speed greatly improved when switched to Wildanet, and at a lower price.
Local office in the Southwest.
Excellent service from Adriana over phone, prompt acknowledgement of refund of previous supplier termination fee the very next day.
What more could you wish for?
Overall, so far very impressed. Thankyou Wildanet!

Installation team where excellent, friendly knowledgeable and efficient.

From the very beginning I was informed of times & days.
Jamie came to do the connection what a very polite & courteous young man & even cleaning as he was installing as had to drill a hole through wall.
Excellent service all round.Thank you.

The service from Major Leslie-Jones at Wildanet has been amazing. He has answered all of our questions and helped us set up our telephone. Thank you Major!

Very helpful service staff (emailed contact enquiry ), I emailed my enquiry out of hours and received a response the following day, much sooner than id anticipated. I had made a mistake in the info I requested and they returned the right info within the hr once I noted this.
Marcus Bond in customer service handled the enquiry in every way I would hope every company would.

Excellent experience so far from the Installation team Kai and Finn through to customer services team-thanks

Great communication from Wildanet throughout.
Excellent service provided by the team Andy and Tim.

Hard work getting credit allowance for leaving my previous provider.
Disappointed with internet speed no difference to previous provider which was partially copper!

Kai Dan and Finn were all professional and polite engineers in the less than ideal conditions and less than ordinary job they worked the problem to solution

Very pleased so far, quick installation and thank you Chloe for getting us up and running with the internal set up. Neat and tidy job by outside crew and inside.

Broadband fitted today. Engineer Jamie, was courteous and respectful. Work was tidy and efficient.