Wildanet Opiniones 

1179
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The team from Wildanet have installed fibre to the property for us here in rural Cornwall. We had an inadequate connection before the upgrade, but now we are enjoying superfast broadband. The ins... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The engineers Aaron and Josh were very friendly and efficient despite the harsh weather. They came in a timely manner and I was involved for every step of the process, they had the customers wants in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Kai, Aaron, and Finn did an excellent job installing our fiber optic broadband. They were polite, personable, efficient, and knowledgeable. A credit to their company. Also, it’s the best damn broadba... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

From giving Wildanet instructions to take over my broadband at the end of January this year I finally got connected at the end of June. I lost count of how many phone calls I had to make to get up... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de servicios de Internet
  2. Proveedor de Internet
  3. Servicio de telefonía e Internet

Sobre Wildanet

Escrito por la empresa

Wildanet is an independent Cornish-based internet service provider, bringing high-speed broadband and digital connectivity to homes, businesses and communities throughout Cornwall and the South West.

At Wildanet, we believe that every person, business and community has the right to be part of the worldwide digital community and to benefit from the opportunities it brings.

Unlike other parts of the UK, Cornwall and the South West still have countless communities suffering with poor quality internet connection, making life harder for many families and businesses in these areas and putting them at a distinct disadvantage to the rest of the UK. Wildanet is working to change this by digitally connecting many areas of the region to high speed, reliable broadband.

Talk to our friendly, local team today by calling 0800 0699906 or email us


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

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3 estrellas
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1 estrella

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4,4

Todas las opiniones

(1179)

542 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

All good we worked it out in the end

All good we worked it out in the end , the lady who helped was very helpful

22 de mayo de 2026
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Respuesta de Wildanet

Thank you for the review, we would be really interested to find out what we could have done better to get a 5* review, if you would like to share your experience.

Valorada con 5 estrellas sobre 5

Summary after a year with them

I have been with them for around a year now and unlike other ISP's I have been with I have never had the slightest problem. The installation was smooth and hassle-free, the connection has always been stable and high-speed, and the price I pay very reasonable. I would highly recommend them

24 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thank you so much for the review, we are so happy to hear you have been with us for a year and had a hassle-free experience. Do let us know if you need anything and we will be happy to help.

Valorada con 5 estrellas sobre 5

There was nothing to worry about.

We had Jacob & Joshua here to change us to Wildernet today and they were brilliant.
They were quick and efficient and explained what they were doing and to two non technical oldies we feel we now have it all in hand.
Thankyou boys.

20 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thank you for the review, happy to have you on board! Feel free to take a look at our Refer a Friend scheme.

Valorada con 5 estrellas sobre 5

Fast ,efficient service

Fast ,efficient service. Engineer explained everything to me.

20 de mayo de 2026
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Respuesta de Wildanet

Thanks Patricia, so glad it was a good experience for you! Do let us know if there is anything we can do to assist further.

Valorada con 4 estrellas sobre 5

Every effort was made to connect my…

Every effort was made to connect my analog phone
without success.

19 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Hi there,
Thanks for your review. I can see you’ve been in touch with our Customer Care team, and after looking into this further it appears the handset you’re currently using isn’t compatible with VoIP services.
If you’d like to explore alternative options, our Retentions team would be happy to help talk you through compatible handsets. You can reach them at retentions@wildanet.com.
Please do get in touch if there’s anything else we can help with.

Valorada con 5 estrellas sobre 5

Excellent customer service 👍

I have found Wildernet customer service to be excellent I have been speaking with Major and have had every issue resolved after every phone call to the customer service line. Major has been professional and extremely helpful regarding each matter hence feeling the need to write this review!

10 de abril de 2026
Opinión espontánea
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Respuesta de Wildanet

Thank you Kirsty, we are so happy to hear Major was helpful and professional, do let us know if there is anything else we can help you with.

Valorada con 5 estrellas sobre 5

This was an absolute pleasure to deal…

This was an absolute pleasure to deal with a great team from the beginning to the end, everyone was friendly and professional, a special thanks to Jack, Josh,Kai and the installation crew, you where fantastic

16 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thanks so much Ernie! We are so happy to have you onboard, let us know if you need anything.

Valorada con 5 estrellas sobre 5

From sign up to install perfect

From sign up to install and so far on going service very good I would say standout part was install my house wasn’t a straight forward install and joint had to be put in etc but for the installer Jamie nothing was to much great care to detail thank you

6 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thanks Damon, thats great news. Some properties can be difficult to connect so its great to hear this proceeded unincumbered.

Valorada con 5 estrellas sobre 5

Many thanks for completing the install…

Many thanks for completing the install in a professional and friendly way A++++ :)

When the extra mile with where to place equipment, very happy with the service.

18 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thanks Patrick! Happy to have you onboard, please feel free to use our Refer a Friend scheme - https://rewards.wildanet.com/ where you can earn up to £75 for every referral.

Valorada con 5 estrellas sobre 5

As above customer with cognitive…

As above customer with cognitive impairment I needed lots of help.
Really easy to set up faster Internet but getting the digital telephone working was far more complex. Thanks to Major the customer support worker we eventually got incoming and outgoing and calls. I would have been happier if an engineer could have come to our house and installed the equipment on day one. Far less stressful.
Thank you

18 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Hi Fallows, thanks for the review, we will let Major know of your kind words as well. Feel free to make use of our Refer a Friend scheme as well https://rewards.wildanet.com/ where you can earn up to £75.

Valorada con 5 estrellas sobre 5

Really happy with service provided

Really happy with service provided, from sign on, survey, cable installation to router install by Chloe, couldn’t be happier.

Now have super fast broadband. Kids have finally stopped whinging (for now anyway!!)

15 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thanks for the review Trudy, happy to hear the kids are now happy! Dont forget to use our refer a friend scheme in case you have any other friends / family who need super fast broadband https://rewards.wildanet.com/

Valorada con 5 estrellas sobre 5

Incredible customer service

Incredible customer service, I am so grateful. The engineers Kai and Finn, were absolutely brilliant and explained everything diligently :) Thank you so much. I can’t recommend Wildanet enough :)

15 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thank you Eleanor, so happy to hear that things went smoothly and the team were great! Please feel free to use our refer a friend scheme where you can earn up to £75 https://rewards.wildanet.com/

Valorada con 3 estrellas sobre 5

Had to wait 3 months for access rights…

Had to wait 3 months for access rights to power poles ( not wildanets fault). Once done Installation was attempted quickly but it took 3 visits to get it done. The first gave a slot of 8-12.30 and they arrived after 3pm. The text to say engineers on way came after they arrived. They couldn't complete the job. A wasted day off work! Second visit the home installers found out on connecting attempt that fibre not been spliced in yet from pole- engineers were supposed to do it that morning but delayed and told no one. Third attempt ( in same week) and all good, Derek our installation engineer was great. Polite, efficient, tidy and helpful. Wildanet had called me at work that day and I had said I could take no more time off, they ensured the engineer would arrive to meet me at an agreed time. Derek was there early and already on the job outside. Very happy now it's done!

15 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Hi George,
We are sorry to hear that the engineer was late, it can happen sometimes if a job overruns but we do try to make sure that customers are kept informed.
Hopefully now you are connected and online the service will meet your expectations and provide you with super fast broadband.

Valorada con 5 estrellas sobre 5

Smooth experience & clearly explained install

I had a Wildanet engineer install my broadband connection today after discovering that Wildanet could provide me with a far faster connection for over £10 per month less than I was paying for my previous broadband connection. The engineer, Chloe was really friendly & was great at explaining exactly what she was doing & showing me the different steps that she had to go through to get the broadband up & running. She also installed the connection point straight into my lounge which is much more convenient than in my hallway as the previous company had connected it. All in all, a great experience from start to finish! Would highly recommend Chloe as an engineer & Wildanet as a company!

15 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thank you so much for the fab review! We are so happy to have you on board and hear of your great experience.

Valorada con 5 estrellas sobre 5

The Wildanet team is really quick in…

The Wildanet team is really quick in installing the broadband once they have all the permissions. They completed the digging (phase 1) and router installation (phase 2) in 2 days, back to back. They're very flexible as well and can accommodate our timings. The speed in Redruth is amazing. Comparing with Three 5G, it's like a 100 times improvement with me paying less to Wildanet. Totally recommend.

15 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thank you Preet! We would love to hear more of your install experience, i'll send a request for more info and if you are happy to we will reach out to get some more info.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service from setting up my account to the teams that undertook the installation. I missed the ground works team but they did a really neat job taking the cable across to the house; to the second team that installed the external box and to the final team who brought the fibre into the house. A big thank you to Jamie, Kai and Finn. Really polite, professional, great team working amongest them and the work was so neat. Cable all clipped. Jamie ensured that the wifi was all working, explained the installation and the lights on the box and that my laptop and phone was all connected. Highly recommend. Thank you guys.

13 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thanks so much CJ, glad you are onboard and the team were helpful and professional.

Valorada con 5 estrellas sobre 5

Highly recommend Jack for broadband…

Highly recommend Jack for broadband installation. He was extremely professional, polite, and respectful of my home. He took the time to neaten all the cables and explain how the router works. Excellent service from start to finish.

14 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thank you for the feedback!

Valorada con 4 estrellas sobre 5

The overall experience has been good

The overall experience has been good
Laying of the fibre cable excellent and Chloe who installed the internal box was very professional and courteous
The only reason I didn’t give five star is because there was a lack of communication from customer service
I knew when Chloe was coming but not when the ground works team were due to start
Waiting on the routers to arrive …. Have not been informed as yet
so are unable to comment on the quality of the broadband

14 de mayo de 2026
Opinión espontánea
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Respuesta de Wildanet

Thank you for your honest review. We do alert customers when civil work is required but we don't inform them of a specific time when a build team will be onsite, unless the customer is required to be there or we need permissions. However, your feedback has been noted and is something we can absolutely look to incorporate moving forward.

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