Winning Appliances Opiniones 

114
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought a new Westinghouse cooktop(old one 30+years ceramic glass developed cracks). Easy on line process, quick delivery on time & great product. Excellent all around

Valorada con 1 estrellas sobre 5

Don't use Winnings Appliances, buy Andi-CO related products or anything to do with 3M Leibherr. I paid $10,000 for a Falcon oven. I was told it arrived into the country mid August. It took 3M... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Over the Easter weekend our 10-year old Siemens Dishwasher 'gave up the ghost'. Visiting the Crows Nest store this morning relieved my anxieties & answered all my concerns. Nunda Wiersma, Winning's P... Ver más

Valorada con 5 estrellas sobre 5

Winnings customer service is unparalleled as is their range and commitment to the best possible product and price, delivered in the quickest timeframe. In more than 25 years they’ve never let me down... Ver más

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4,2

Muy bueno

TrustScore: 4 sobre 5

114 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

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(114)

25 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service! Friendly, helpful, fast delivery, great price. Super impressed!

29 de mayo de 2024
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Thank you Carol!

Valorada con 5 estrellas sobre 5

Great variety, brand and price.

Every kitchen and laundry appliance you could want, displayed so you get a good idea of what it will look like. Staff helpful and willing to go that extra mile. And the Flahshop store has it all, coffee, snacks, facilities.

15 de diciembre de 2023
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Thank you Ann!

Valorada con 5 estrellas sobre 5

Thank you

Natasha was very professional, helpful and responsive throughout the process.

14 de mayo de 2024
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Hi Francisco,

Thank you for providing feedback, we are happy to hear that Natasha was able to provide excellent service. We will be sure to pass it on.

Thank you,

Dylan.

Valorada con 5 estrellas sobre 5

Ordered a tap($1400+) from e&s…

Ordered a tap($1400+) from e&s trading.was told it was in stock, pick up 3 days. 3 weeks later, no tap.was hung up on and on hold for 30 mins, worst service. Went online to Winning and got a higher quality tap at a better price…..NEXT DAY…..Delivered FREE
Outstanding service!!

9 de mayo de 2024
Opinión espontánea
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Respuesta de Winning Appliances

Hi Steve,

We're glad you found what you needed with us hassle-free. Thanks for giving us the chance to make things right with top-notch service and a speedy delivery. Here's to many more positive experiences with Winnings!

Dylan.

Valorada con 1 estrellas sobre 5

Failed to order our products

Failed to order our products. Only because I popped in store at the stipulated delivery date and asked how the order was progressing I was told that the order hadn’t been made yet. Now I’ve been told that it will be another 20 weeks at least (don’t you know it’s coming from Italy????). Won’t airfreight the products (even at our expensive). Hostile service. Has delayed our move in date by months and waterproofing of bathroom can’t proceed and unfortunately I can’t change the products as the joinery has been designed around them. Worst experience of any provider in this very large build project - hands down. Would give zero stars if permitted.

Also very hard to get a hold of anyone who knows what is happening. Dozens of unanswered calls, promises that someone will call unfulfilled and everyone blames each other. Staff all use the excuse that they only started a few weeks ago and don’t know the processes. I wonder if this business will be around in the next 5 years????

10 de mayo de 2024
Opinión espontánea
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Respuesta de Winning Appliances


Good morning Simone,

Thank you for alerting us to this issue. We sincerely apologise for any stress and inconvenience it has caused you. To provide you with the best assistance possible, could you please provide me with your invoice number? Once I have this information, I will look into how we can best support you.

Thank you for your cooperation.

Best regards,

Courtney

Valorada con 4 estrellas sobre 5

Really easy process to order online

Really easy process to order online. Excellent product and price was the best we found. Appreciated the free delivery and removal of old appliance however the guys were a little rough and didn’t want to use anything to protect our newly polished timber floors. Appreciated the phone call from staff afterwards to enquire as to whether there was anything else needed.

23 de abril de 2024
Opinión espontánea
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Respuesta de Winning Appliances

Hi Sarah,

Thank you for sharing your feedback with us! We're glad to hear that you found the online ordering process easy and that you were satisfied with the product and price. We apologise for any inconvenience caused by the delivery team and appreciate your understanding.

Please email us at customerexperience@winning.com.au if you need anything further.

Thanks,
Dylan.

Valorada con 5 estrellas sobre 5

Good Service and Competitive

Great service, Jon was knowledgeable and helpful, whilst being mindful of our needs. Price comparison was not a problem. Quality service and products.

11 de abril de 2024
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Respuesta de Winning Appliances

Hi Lee,

Thank you for taking the time to share your experience! We're thrilled to hear that Jon provided you with great service, being both knowledgeable and helpful while catering to your needs.

Thanks,

Dylan.

Valorada con 5 estrellas sobre 5

Customer Service on a whole other level!

Love shopping at Winnings Osborne Park store. Always excellent customer service, and the salesman who we dealt with this time (Draven) was another step above!

Draven was extremely knowledgeable, friendly and patient (my wife and I were in the store for many hours!) and really made the whole shopping experience easy. Will definitely contact him for our next purchase.

Have always recommended Winnings to all of our family and friends, and will continue to do so. The customer service across the board (including the outstanding delivery guys!) is unmatched by any other retailer.

15 de marzo de 2024
Opinión espontánea
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Respuesta de Winning Appliances

Hi Troy,


Thank you so much for your kind words! We're delighted to hear that you had such a positive experience at our Osborne Park store, and that Draven provided you with excellent service. It's wonderful to know that he was able to make your shopping experience easy and enjoyable with his knowledge, friendliness, and patience.

Thanks,

Dylan.

Valorada con 5 estrellas sobre 5

Bosch series 8 dishwasher…

Ordered a Bosch series 8 dishwasher while sitting in the Harvey Norman Bunbury carpark after HN advised 10 days to get stock from O'Connor (less than 2 hour drive away) and best price $100 more than Winning. Very impressed with delivery service options, next day delivery, delivery communications regarding timing, and the low price including free delivery. Probably the first feel-good experience after a major appliance breakdown.

4 de abril de 2024
Opinión espontánea
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Respuesta de Winning Appliances

Hi Dale,

Thank you so much for sharing your experience with us! We're thrilled to hear that we could provide you with a seamless and convenient purchasing experience, especially during a time of need after your major appliance breakdown.

Thank you,

Dylan.

Valorada con 5 estrellas sobre 5

Miele pyrotechnic stove, 60cm.

The Salesperson at Winning Applicance knew the products well, was not at all biased, but listened to what we wanted.
We were really pleased when the delivery guys were early very friendly and efficient in leaving our new stove.
Then, the installation men arrived nearly an hour early, and were so efficient, then made sure we were familiar with how it all worked before they left us. The fact that they could take the old stove with them was so good as far as we were concerned.
We will definitely shop with Winning Appliances again!

13 de marzo de 2024
Opinión espontánea
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Respuesta de Winning Appliances

Hi Gerry,

It's wonderful to hear about your positive experience with us! We're thrilled that our salesperson provided attentive and unbiased assistance, and that our delivery and installation teams exceeded your expectations.

Thank you,

Dylan.

Valorada con 2 estrellas sobre 5

Quick to win the business; careless there after

Perth: Quick to broker a deal on quality products and be market competitive.

Although; once the deposit was paid there was no follow up on delivery for the order, no call backs when we called fortnightly to try and get an ETA. Got a hold of our sales person twice in 3 months, promised to follow up and didn’t. The admins at the store tried but weren’t successful. All we received was an autogenerated email the day before delivery, hard to accomodate…… Delayed our project and the associated trades as a result of non-existent communication.

14 de marzo de 2024
Opinión espontánea
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Respuesta de Winning Appliances

Good afternoon, Dale,

Thank you for reaching out. In order for me to better assist you, could you please provide the invoice number? This would have been emailed to you and typically starts with either SI or S0.

Looking forward to your response.

Best regards,

Courtney

Valorada con 5 estrellas sobre 5

Perfect before and after sales service

Jeff from the Kingston ACT store was very helpful and clearly understood my needs. I went with his recommendation and purchased the model he had suggested. Delivery was sooner than expected which made it much easier during the kitchen upgrade.

4 de marzo de 2024
Opinión espontánea
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Respuesta de Winning Appliances

Hi Jesus,

That's wonderful to hear, especially during a kitchen upgrade! We're thrilled that Jeff provided such helpful assistance and that the delivery exceeded your expectations. If you ever need further assistance or recommendations, feel free to reach out.

Thank you,

Dylan.

Valorada con 1 estrellas sobre 5

Nothing but poor service from the time…

Nothing but poor service from the time we handed over our money.
Most notably not being able to contact anyone at our local store.
We were doing a full kitchen renovation and had to have just in time deliveries.
This could not be organised as you can’t talk to anyone.
Kitchen has been in now for 2 months. From the first time we used the $1200 microwave it was obvious there was something wrong with it.
2 months of trying to get Winning to follow up on this warranty issue.
We have given up and contacted the brand supplier.
Lesson learnt from this bad experience would be try and call the store whilst you’re in the store and talk to the sales staff about their poor service.
Daniel
Woolloomooloo

2 de marzo de 2024
Opinión espontánea
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Respuesta de Winning Appliances

Dear Daniel,

I'm sorry to hear about your frustrating experience with our service. We sincerely apologise for any inconvenience caused during your kitchen renovation process. Your feedback is incredibly valuable to us, and we understand the importance of timely communication, especially during such significant projects.

We regret that you faced challenges reaching out to our local store and encountered difficulties in organizing just-in-time deliveries. This falls short of the standards we strive to maintain.

Regarding the issue with the microwave, we apologise for the inconvenience caused and understand your frustration with the warranty process. We're disappointed to hear that our follow-up on this matter didn't meet your expectations.

We take your feedback seriously and will address these concerns internally to improve our services moving forward. In order for us to best assist you and look into this further can you please send through your invoice number this would have been emailed to you and start with an SI or SO.

If you would like to discuss this matter further or require any assistance, please don't hesitate to reach out to us directly at customerexperince@winning.com.au or 0296940111.

Courtney

Valorada con 5 estrellas sobre 5

Another fantastic experience at Winning…

Another fantastic experience at Winning Appliances
We always buy from Fortitude Valley Winnings store. The staff are extremely knowledgeable, friendly and above all, helpful. We would never go anywhere else - prices are matched and the service is second to none. Even when we ordered the wrong ducting for our Qasair range hood (my fault not theirs) they arranged a pickup for the following day and organised the refund.

23 de febrero de 2024
Opinión espontánea
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Respuesta de Winning Appliances

Hi Sarah, thank you for your continued support and for sharing your experience! We're thrilled to hear that you've had another fantastic experience at our Fortitude Valley store. Providing knowledgeable, friendly, and helpful service is our priority, and we're glad our team could assist you even when there was an issue with the ducting.

Valorada con 5 estrellas sobre 5

Great prices and easy online purchase. Well informed Communication.

Great prices and easy online purchase. Well informed communication on order progress and delivery timeframe. Great no cost delivery options. Friendly delivery team, with good communication on delivery ETA. They unpacked, connected machine and removed all packaging. So easy for me. Fantastic service. Only had the Bosch washing machine less than 1 week now, but all seems good. (if I can, will do a follow up in 6 mths on the machine). Very quiet machine. Still getting used to how to choose which programs(lots of options). RE: Bosch WAX32M41AU. Perth WA.

13 de febrero de 2024
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Respuesta de Winning Appliances

Hi Laurie,

Thank you for sharing your experience! We're thrilled to hear that you had a great purchasing experience with us, from easy online ordering to well-informed communication and smooth delivery. Providing fantastic service and making the process easy for our customers is what we strive for. Enjoy your new washing machine.

Valorada con 5 estrellas sobre 5

Winning are super professional

Winning are super professional and helpful. I made an error with my order and they have bent over backwards to help me fix it. They really know their products and value their customers. Ten years ago I bought all the appliances fro a new kitchen from them on a friend’s recommendation and was very happy I did. Went straight to them for my next purchase.

2 de febrero de 2024
Opinión espontánea
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Respuesta de Winning Appliances

Hi,

Thank you for your kind words! We're thrilled to hear about your positive experience with us. At Winning Appliances, we strive to provide professional and helpful service, and we're glad we could assist you in fixing the error with your order.

Valorada con 5 estrellas sobre 5

Winning made a mistake on one of our…

Winning made a mistake on one of our deliveries, but went above and beyond to fix it in the end. We all make mistakes but not everyone fixes them. Thanks to Aman and the team at Chadstone for taking care of us. Will definitely purchase from Winning Appliances again and am happy to recommend to others.

25 de enero de 2024
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Respuesta de Winning Appliances

Hi Randy,

Thank you for your feedback! While we regret the inconvenience caused by the mistake, we're glad to hear that Aman and our team at Chadstone were able to resolve the issue promptly and to your satisfaction.

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