Wollaston BMW Opiniones 

252
TrustScore: 4.5 sobre 5

4,3

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Valorada con 2 estrellas sobre 5

Very poor of BMW to cancel our test drive on the IX3 the afternoon/ evening before our test drive when we booked it a week in advance and we can’t get a test drive anywhere locally at another BMW gara... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ill get straight to this! The staff are amazing, friendly, professional , it was so refreshing to see smiles, and socialising. They offered to wash the car as well. The inside waiting area was... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Unfortunately our car was bumped into at the airport and the guilty person did a hit and run! The front light and bumper was damaged which was an insurance job! Wollaston motors in Northampton body sh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just part exchanged our BMW X1 for a newer model found this a really fabulous experience. So much better here than at our old main dealer. So friendly,helpful, knowledgeable interested in us not just... Ver más

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Información sobre la empresa

  1. Concesionario BMW

Escrito por la empresa

Welcome to Wollaston BMW, Northamptonshire. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Visit us today.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

252 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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4,3

Todas las opiniones

(252)

29 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Service

Purchased an M4 from Mark French (Wollaston BMW) - great service, helpful, fast and efficient. Best experience I have had when buying a car - thanks Mark.

7 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Lindsay, thank you for taking the time to leave a review for Mark. He'll be really pleased to hear that he was able to make your recent purchase experience such a positive one. We hope you enjoy your new M4 and we'll look forward to seeing you again in the future.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, friendly and efficient. I loved the fact that they coordinated with my insurance company, in order to complete the paperwork. I'm very happy with the service provided. Thank you

17 de diciembre de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Adrian, thank you for taking the time to leave such a great review, we're pleased to have been able to make your recent visit so hassle free.

Valorada con 5 estrellas sobre 5

A big thankyou to BMW

First time becoming a BMW owner and i must say the team at Northampton Wollaston BMW did not disappoint ( in particular Andre Johnson and Jason Bell ) I was kept up to date by Andre fortnightly via telephone and was happy to answer any questions i had via email aswell. Andre made sure i was happy and got what i wanted. Oliver.C helped with the handover and walked me through my cars functions, gave re assurance and was very knowledgeable and patient. Overall guys you have been great even down to the big red bow!! :-) Cannot recommend enough.

30 de noviembre de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Thank you for taking the time to leave such a great review for our sales team! We're always very happy to help and it's great to hear you're pleased with the service you've received. We look forward to seeing you again in the future.

Valorada con 5 estrellas sobre 5

I have just taken delivery of a new car…

I have just taken delivery of a new car and was very lucky to have Ollie Chown provide me with a comprehensive handover
Ollie demonstrated the cars functions and with my input set up the car the way I wanted it
He was extremely patient and continually checked to see if I had understood his explanation of the functions
In summary he was extremely professional and a credit to Wollaston BMW

27 de noviembre de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Jeffrey, thank you for taking the time to leave Ollie such a glowing review. We're delighted to hear that your recent experience with us was such a positive one! We hope you enjoy your new BMW and we look forward to seeing you again in the future.

Valorada con 5 estrellas sobre 5

Had my vario panniers fitted with new…

Had my vario panniers fitted with new barrels and recoded to the key today at Wollaston BMW, was so impressed with Mark from the service team in doing this at such short notice
Also found Mark very knowledgeable about other issues regarding my bike and was only too willing to contact the technicians to double check other queries I had about my bike
Far better service from the BMW dealership I purchased my bike from and wouldn’t hesitate from buying my next bike from yourselves
Many Thanks

18 de noviembre de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi David, thank you for taking the time to leve Mark and the team such excellent feedback. Take care, and we look forward to seeing you again in the future.

Valorada con 5 estrellas sobre 5

Excellent service and customer care

After experiencing a very poor service at the Peterborough Sycamores BMW. My wife contacted Wollaston BMW based in Northampton. Once the contact had been made and our vehicle requirements discussed. Wollaston followed this up with regular email and phone calls to see if they could assist in finding us the car we wanted. I visited Wollaston showroom Tuesday 2nd November and was greeted by friendly staff who directed me to a product specialist Andre Johnson who could not have been more helpful and friendly, he assisted in organising trade in offers on two of my existing vehicles. He spent time discussing the available spec available on the vehicle. I have now ordered my new car and would recommend this dealership to anyone who wants excellent service. Ask for Andre.

15 de noviembre de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Thank you for taking the time to leave such a glowing review for Andre and the team, they will be delighted. We are glad you had a positive experience with Wollaston BMW and that you are happy with your car of choice! We look forward to seeing you again in the future.

Valorada con 5 estrellas sobre 5

Great service. Can’t fault!

Bought a used car from Simon Richardson. Was a pleasure to deal with from start to finish. Would highly recommend!

21 de septiembre de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Mark, thank you for your review. We hope you enjoy many miles in your Approved Used BMW!

Valorada con 5 estrellas sobre 5

What a great dealership…

I bought a R9T Urban from this dealership and Brendan couldn’t have been better to deal with. I had subsequent questions about the CAM-BUS charging system and Mark Redwood was equally brilliant. The bike is such good fun to ride - I absolutely love it !

4 de septiembre de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Charles, thank you for taking the time to leave such a great review for Brendan and Mark. We're so glad you love your new bike! Thank you for choosing Wollaston and we hope to see you again in the future.

Valorada con 5 estrellas sobre 5

Excellent service and the team went…

Excellent service and the team went very much above and beyond to help me. Due to drive into Europe the next day, I had a local garage fix an issue and it exposed the fact my locking wheel nut was missing.

After a call to the service team they had a chat with the workshop and very kindly arranged for me to bring in my car almost immediately for them to remove and replace the locking wheelnuts.

Fantastic they were able to help me at such short notice and they really did go above and beyond to help me out and it was a huge relief. I've used Wollaston many times before and my partner also purchased her car from there too, with service like this it reminds you why we choose to use them - thanks.

26 de agosto de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Ashley, thank you for taking the time to leave such a great review for the service team. We're pleased that we were able to resolve your issue quickly. We hope to see you again soon!

Valorada con 5 estrellas sobre 5

Excellent & quality all round

The last 2 experience within 3 months due to car repairs via insurance have been excellent, dealing with Mark (body shop manager) and nicola Knight they have both been extremely helpful and resourceful when dealing with insurance company, taking all the stress out of the situation and leaving me feeling confident that all was being done, and has been done to a top notch standard, so big thanks to these 2 and who ever has worked on my pride and joy, thank-you all again.

11 de agosto de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Craig, thank you for taking the time to leave such a great review for Mark and Nicola. We're pleased that we were able to make your recent visit a little less stressful and were very happy to help get your BMW back to its best. Have a great weekend!

Valorada con 5 estrellas sobre 5

I recently made a purchase from BMW with a good experience

I recently made a purchase from BMW Wollaston, the team at BMW Wollaston were cooperative and helpful, everything was organised and the transaction was smooth, there was a small issue but BMW Wollaston were prompt to fully address the issue to satisfactory standard, I think it is this very difference of when buying from the Main dealer, its the quality of service you receive which you will remember and its exactly that which brings you back in the future! I would like to thank Dan Curtis at BMW Wollaston.

10 de agosto de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Junaid, thank you so much for taking the time to leave Dan such a great review, he'll be delighted to know he was able to make your recent experience buying your new BMW such a positive one. Thank you for choosing Wollaston and we hope you enjoy your new BMW.

Valorada con 5 estrellas sobre 5

Wollaston Motorrad

I have no personal gain for this review and these are my own thoughts and opinions.

I recently purchased a used 2015 R1200 GS from Garry M at Wollaston Motorrad and I have to say ‘they’ are ultimate professionals, knowledgeable and good down to earth people. No BS, No empty promises, just quality service!

The reason I say they in my opening statement is because each and everyone played a part in my buying decision.

No matter what your biking situation is, gender, age or experience level, these guys all give you the same courtesy, time and attention.

I have an issue with the front Spring on my bike and Jack in service got the issue resolved really quickly. We’re just waiting on the part to arrive to be fitted.

Shout out to Mark R in Parts and Accessories though, an absolute diamond. Nothing is ever a bother. He knows his product inside out and is always willing to help if you’re ever unsure about anything BMW.

For a main dealer experience you won’t get better than these guys.

7 de agosto de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Thank you for taking the time to leave such a great review for our sales and aftersales Motorrad team! We're always very happy to help and it's great to hear you're pleased with the service you've received. We look forward to seeing you again in the future.

Valorada con 5 estrellas sobre 5

5star experience at Wollaston…

Recently upgraded my BMW at Wollaston BMW. Dan Curtis totally made this happen for me. Unfortunately the car I had my eye on had been sold, but Dan went out of his way to match me with my new car, and he got it SO right. Dan is very professional, personable and helpful. Definitely a 5 star experience.

28 de julio de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Dee, thank you for taking the time to leave a review for Dan, he'll be delighted to know that he was able to help make your recent purchase such a positive experience. Enjoy your new BMW and we'll look forward to seeing you again in the future.

Valorada con 5 estrellas sobre 5

Strongly Recommend

Unfortunately, this has been the second time I had my vehicles repaired after an accident at BMW Wollaston Northampton.
Both times I have received exceptional service from all the staff I interacted with from Mark the body shop manager, Simon and Ashley. But the member of staff who went over and above was Nicola (K), nothing was too much trouble, for her she is a Valuable asset to Wollaston.

27 de julio de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Sharon, thank you for taking the time to leave such a great review for our body shop team. Mark, Nicola and the team are delighted to have helped get your BMW back to it's best. Have a great week.

Valorada con 5 estrellas sobre 5

Thanks Wollaston BMW

Thanks Wollaston BMW! Nicola done great work and extremely professional person! The Bodyshop team done amazing work!

13 de julio de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Valentin, thank you for taking the time to leave such a great review for Nicola and the Bodyshop team. We're pleased to have been able to help!

Valorada con 5 estrellas sobre 5

Wollaston Motorrad

First time distance buying a used bike. The salesman, Owen, was exceptionally helpful sending me a video showing areas I'd requested and a couple of other blemishes that TBH I hardly noticed when the bike arrived. He also sent a video when the bike was being loaded onto the van to bring it to me. The bike is exactly as described if not slightly better. The whole experience was easy and I felt valued as a customer. Definitely recommend Wollaston Motorrad, very trustworthy.

12 de julio de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Alan, thank you for taking the time to leave a review for Owen. He'll be really pleased to hear that he was able to make your recent purchase experience such a positive one, even with this being remote. We hope you enjoy your new bike and we'll look forward to seeing you again in the future.

Valorada con 5 estrellas sobre 5

Car exchange perfect

Just part exchanged our BMW X1 for a newer model found this a really fabulous experience. So much better here than at our old main dealer. So friendly,helpful,
knowledgeable interested in us not just selling a car. Will return again although we travelled two hours to this garage. Give these a go special thanks to Dan Curtis

9 de julio de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Sue, thank you for taking the time to leave Dan such a great review, he'll be really pleased to know he was able to make your recent visit such a positive one. We appreciate you making the 2 hour trip to visit and hope to see you again in the future.

Valorada con 5 estrellas sobre 5

Updated experience from last time;

Updated experience from last time;

When I thought Bodyshop couldn’t get better, they did. They had my M340i again due to a second crash and they genuinely made it look like new again - even went into detail with cleaning the interior and left detail stripes on my carpets etc. Absolute stunning job and I was thoroughly impressed with every aspect of the work.

They also had my 128ti for a new rear diffuser and again, car came back looking new.

Literally can never fault these guys - best Bodyshop I’ve ever dealt with by miles.

Thanks team!!!!

29 de junio de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Tyler,

Thank you for leaving the bodyshop team such a great review, they will be really pleased to hear that your recent experience was such a positive one! We'll certainly look forward to seeing you in the future.

Valorada con 5 estrellas sobre 5

5 star service!

I have been looked after brilliantly by Nicole Rowlands at your Northampton branch. Considering I have bought a non franchise car she has managed to arrange a service and wheel refurbishment to be completed within a few days. She has kept me up to date with all the details and will be there to personally hand over my new car on Wednesday. My overall experience has been a very good one, and I will be recommending her personally to any friends or family. Thanks again!

26 de junio de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Lewis, thank you for taking the time to leave Nicole such a great review, she will be really pleased. We really appreciate the 5 stars and hope to see you again in the future.

Valorada con 2 estrellas sobre 5

I am so disappointed.

I am so disappointed.. bought a used BMW from Wollaston Northampton.. 18 months ago. only 50k miles on clock and Chaindrive error came up and car stopped on dual carriageway with family in the car. The chain has broken!! Googled it and found that this is a known issue and in America cars have been recalled. Chain is situated behind engine and gearbox so it’s a massive job and expensive. Very poor… our 5th BMW.. probably our last

24 de junio de 2021
Opinión espontánea
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Respuesta de Wollaston BMW

Hi, thank you for taking the time to leave a review, we appreciate your feedback and sincerely apologise that you experienced this issue with your Approved Used BMW. Could you please contact us on marketing@williammorgangroup.co.uk providing us with your registration number, so we can locate you on our system as we are keen to look into this issue further.

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