Wollaston BMW Opiniones 

252
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Very poor of BMW to cancel our test drive on the IX3 the afternoon/ evening before our test drive when we booked it a week in advance and we can’t get a test drive anywhere locally at another BMW gara... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ill get straight to this! The staff are amazing, friendly, professional , it was so refreshing to see smiles, and socialising. They offered to wash the car as well. The inside waiting area was... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Unfortunately our car was bumped into at the airport and the guilty person did a hit and run! The front light and bumper was damaged which was an insurance job! Wollaston motors in Northampton body sh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just part exchanged our BMW X1 for a newer model found this a really fabulous experience. So much better here than at our old main dealer. So friendly,helpful, knowledgeable interested in us not just... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario BMW

Escrito por la empresa

Welcome to Wollaston BMW, Northamptonshire. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Visit us today.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

252 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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4,3

Todas las opiniones

(252)

29 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Just had my steering adjuster fixed

Just had my steering adjuster fixed, thank you great work. Lovely friendly staff they couldn’t be more helpful,

3 de marzo de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Scott, we're thrilled to hear that you've had such a positive experience. Thank you for taking the time to leave us your 5 star review. We certainly look forward to speaking with you again in the future.

Valorada con 5 estrellas sobre 5

What an amazing experience and friendly…

What an amazing experience and friendly staff, Andre could not have done anymore in making buying a car such a pleasure,
I can definitely recommend this dealership

25 de febrero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Julie & Richard, thank you for taking the time to leave us such a great review. We're pleased that we were able to make your recent visit a positive one. Have a great weekend!

Valorada con 5 estrellas sobre 5

Fantastic Andre!

Worked with Andre Johnson who was fantastic and stayed in touch throughout the whole process! Picked up my 8 series on Friday and absolutely love it!

13 de febrero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi James, we're thrilled to hear that you love your new 8 Series. Thank you for taking the time to leave us your 5 star review. We're so happy to hear your experience with us was a positive one and we certainly look forward to speaking with you again in the future.

Valorada con 3 estrellas sobre 5

3 year old

3 year old, 40,000 mile X3 brake light came on, booked in for service. Surprised to learn that ‘it needed pads and discs all around!’ - at a cost of around £1400.00. After questioning this, they hadn’t taken the wheels off. I requested this be done and they then discovered it only needed pads. I was disappointed as this appeared to be a case of over charging. The service manager called me to apologise and recovered the situation. What started horribly, ended well. Emphasizes the lack of transparency and trust which surround vehicle service, even authorized dealers. Always good to question and challenge initial assumptions. Dealership needed an overhaul, feeling old, tired and under invested.

12 de febrero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi, thank you for taking the time to leave a review, we appreciate your feedback and sincerely apologise that your initial experience was anything less than exceptional, as we do not wish to leave any of our customers disappointed. However we are very pleased to read that you were able to speak with our Service Manager to help resolve the issue.

As for our current visual appearence, you'll be pleased to hear that our Wollaston BMW Showroom will be undergoing a complete reurbishment nearing the end of this year with a brand new range of facilities to enjoy.

We do hope you will be one of the first to stop by once the refurbishment is complete!

Valorada con 1 estrellas sobre 5

Outrageous customer service!!!

I would have given 0 stars but unfortunately is not such a thing, booked car for service on 26 of January before my service plan expired, just find out the service hasn’t been done, also pick up car with a fault and now I gave to pay for diagnosis, lady on the phone said she told me on the day, totally untrue, outrageous, got 2 bm’s I guess I have to sold them do to poor quality service and customer service !!

12 de febrero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi La Pazienza, thank you for taking the time to leave a review, we appreciate your feedback and sincerely apologise that you experienced this unsatisfactory impression of our Wollaston BMW Dealership. Could you please contact us on marketing@williammorgangroup.co.uk providing us with further details, so that we can look into this issue further.

Valorada con 5 estrellas sobre 5

Great Bodyshop job

Always been using them since buying my 320. Always quality service with every job they’ve done
Thought I’d never see my 3 series again after being hit hard in an accident. The Bodyshop team did a great job with the repair where I needed a new wheel, suspension, bumper, rear quarter and a lot more.
All this work was done in just 3 weeks to a top standard when I was expecting to not have it until the end of February at the earliest.
Also got a great courtesy car which was a 21 plate 118d
Definitely recommend and will continue to use Wollaston motors for the foreseeable future.

27 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Brandon, thank you for leaving such a great review for the Bodyshop team, they will be really pleased to hear your recent experience was such a positive one. We'll certainly look forward to seeing you again in the future.

Valorada con 1 estrellas sobre 5

Awful place

Awful place, heard swearing and shouting from their staff as I was in the showroom. What sort of company allows their staff to speak like that whether it’s to other employees or customers? Shocking! Do not use them.

26 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Leanne, thank you for taking the time to leave a review, we appreciate your feedback and sincerely apologise that you experienced this unsatisfactory impression of our Wollaston BMW Dealership. Could you please contact us on marketing@williammorgangroup.co.uk providing us with further details, as we are very interested in looking into this issue further.

Valorada con 5 estrellas sobre 5

Brilliant customer service by Jack

Jack - in the service dept of the bike section is the most helpful guy you could ever wish to deal with.

24 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Ian, thanks so much for taking the time to leave a review. This is a lovely compliment to Jack and the team. We'll be sure to look forward to seeing you again.

Valorada con 5 estrellas sobre 5

Exceptional buying process ....

Friendly, fitting and faultless bike buying. I have not found anything wrong with the 3 years old BMW K1600GT SE. Wonderful experience and what a cool piece of engineering brilliance !!

24 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Mark, thank you for taking the time to leave a review. We hope you enjoy many miles on your BMW K1600GT SE!. We'll be sure to look forward to seeing you again.

Valorada con 5 estrellas sobre 5

Fantastic service from start to finish

Fantastic service from start to finish. Mark, Nicola and Simon were all brilliant throughout. From receiving a quote for the work, dealing with my insurance company, and having the work done. The whole process couldn’t have been easier and carried out to a first class standard.

24 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi James thank you for taking the time to leave such a great review for Mark, Nicola and Simon. We're pleased to have been able to help!

Valorada con 5 estrellas sobre 5

My 330 was scraped by another vehicle…

My 330 was scraped by another vehicle taking off the paintwork on the front valance of the car. I took my car to Wollaston and from inception to completion was faultless - if only that can be said for other drivers.
Bodywork team - well done and would highly recommend them.

19 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Shaun thank you for taking the time to leave such a great review for the bodyshop team. We're pleased to have been able to get your 330 back to looking its best.

Valorada con 5 estrellas sobre 5

Amazing service from Mark and Nickola…

Amazing service from Mark and Nickola in the Bodyshop department, kept in touch with the insurnace company and kept myself updated along the way. Really please with the work that has been done. Thank you so much

17 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi there, thank you for taking the time to leave such a great review for Mark and Nicola. We're pleased to have been able to help!

Valorada con 5 estrellas sobre 5

Fantastic service as usual!

A big thank you again to Daniel Curtis and grant drage from the used car team, they helped me out massively again which is very much appreciated guys!

12 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Nate, thank you for taking the time to leave a review for Dan. He'll be really pleased to hear that he was able to make your recent purchase experience such a positive one. We hope you enjoy your new BMW and we'll look forward to seeing you again in the future

Valorada con 5 estrellas sobre 5

Happy Customer

I just picked up my new BMW from Adam Jeyes at Wollaston. I’ve bought a lot of cars from Adam and he’s always looked after me. The car was presented to me in immaculate condition and I’ve left the dealership a very happy customer.

12 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Graham, thank you for taking the time to leave such a great review for Adam. We're pleased that we were able to make your recent visit a positive one and we thrilled to heve you as one of our loyal customers. Have a great weekend!

Valorada con 5 estrellas sobre 5

Outstanding service and an outstanding job

Mark and his excellent team provided top quality service on the repair of my X7, in addition to the truly outstanding job itself. Very efficient and quick. The comms from Nicola was first rate also which is very important to customers. A genuine 5 star service all round. Thank you.

11 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi James, thank you for taking the time to leave such a great review for Mark and Nicola. We're pleased to have been able to help!

Valorada con 5 estrellas sobre 5

Excellent customer service

I have had my vehicle repaired by the bodyshop team at Wollaston twice now and would highly recommend them. The service is efficient and the staff are so knowledgable you feel safe to trust they’re doing the right thing for you and your car. Both times my car was being repaired the communication from the team was excellent. Having to get your car repaired after an accident is a stressful situation but Wollaston guided me through it and alleviated the stress, especially when the insurance company of the person who damaged my car was encouraging me to use a garage I wasn’t happy with. The staff at Wollaston spoke directly to the insurance company and resolved the issue, which I really appreciated. I will continue to choose Wollaston in the future.

10 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Becky, thanks so much for taking the time to leave the bodyshop team such a great review! We're happy to hear that our team were able to help and guide you through such a stressful time. We certainly look forward to seeing you again in the future.

Valorada con 5 estrellas sobre 5

Top class service!

After a non-fault incident in my X3 I placed a call to my local BMW branch and spoke to Mark in the body shop. The team were absolutely fantastic from the moment I called and assisted / advised every step of the way (even outside of what I would consider their remit!). My car was collected from my driveway and taken to be repaired, where I was kept updated every few days until the car was delivered back to me in 'good as new' pristine condition. Big thanks to Mark and the team for their brilliant customer service and first class workmanship. Keep it up!

10 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Warren, thank you for leaving such a great review for the Bodyshop team, they will be really pleased to hear your recent experience was such a positive one.

Valorada con 5 estrellas sobre 5

Outstanding in every way

Exceptionally quick and efficient response after I was sideswiped by a reversing vehicle. Work was carried out under no fault insurance claim so promptly that the insurers had to work hard to keep up! Needless to say the car was returned with bodywork "as new" and to cap it all Mark and his team resolved a long standing issue with an alloy wheel refurb whilst in the shop. Definitely top drawer.

10 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Mel thank you for taking the time to leave such a great review for Mark and the bodyshop team. We're pleased to have been able to help!

Valorada con 5 estrellas sobre 5

Damage Repair

My car was in for some damage repair and the whole process was superb! I dropped my car off on a Friday and picked up a rental car without any problem. My car was fully repaired to original condition and ready to collect the following Wednesday. A great dealership with exceptional service!!

10 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Michael,

Thank you for leaving the bodyshop team such a great review, they will be really pleased to hear that your recent experience was such a positive one! We'll certainly look forward to seeing you in the future.

Valorada con 5 estrellas sobre 5

Best service and quality work

Couldn’t ask for any more from them really helpful. Handled all my insurance case for me they chased them up and kept me informed. Had my car in a week before Christmas and got it back within 4 days they even came picked my car up and delivered back top service big thanks to mark simon and Nicola!!
Wouldn’t go anywhere else for bodywork repairs!!

10 de enero de 2022
Opinión espontánea
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Respuesta de Wollaston BMW

Hi Kieran,

Thank you for leaving the bodyshop team such a great review, they will be really pleased to hear that your recent experience was such a positive one! We'll certainly look forward to seeing you in the future.

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