Wool Couture Opiniones 

620
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Recently struggled with a pattern for a baby cardigan and Emma patiently helped me through it, even sending a video! She was wonderful and such an expert teacher that I know I’ve learned a lot and can... Ver más

Valorada con 5 estrellas sobre 5

I have been a customer of WC for several years and not only do they have wonderful products, their customer service is A++! Claire and her team go the extra mile every time to make sure their customer... Ver más

Valorada con 1 estrellas sobre 5

Beware! Wool for Rainbow Blanket Kit which cost £89 ran out in three separate colour sections meaning that the pattern could not be completed as per instructions. Simply not good enough. Have been pur... Ver más

Valorada con 5 estrellas sobre 5

Une très bonne expérience avec Wool Couture ! Les pelotes de laine sont très qualitatives, l'équipe est sympa et réactive. J'ai eu un souci avec La Poste en France et c'est Wool couture qui l'a pat... Ver más

Información sobre la empresa

  1. Artesanías

Escrito por la empresa

We specialise in handmade woollen accessories for giant knitting, macrame, crochet and weaving. DIY Kits and Made For You products.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

620 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(620)

23 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great wool, great customer service

The customer service team at Wool Couture are super helpful and quick to reply. I had an issue with my order, contacted them at night and heard back the next morning. My order was dispatched the next day. Thank you Maria for your help. The wool is really good quality, and as a beginner, the manual provided alongside the youtube tutorials have made this a really good start to a new hobby. Will be buying more from them in the future.

8 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional

I have had a few kits from Wool Couture and they've always turned out fantastic.

Exceptional customer service. I was going away and had made two orders to take with me.

Maria, combined them and ensured they arrived before I left. Can not recommend highly enough.

6 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Being very new to crocheting

Being very new to crocheting, I emailed Wool Couture with a query about a pattern of theirs I was following. Within 24 hours I was on a zoom call and Claire walking me through the pattern.
Great customer service and really helpful. Thank you.

31 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such kind and thoughtful people

The colour wool I needed for the giraffe showed out of stock so I emailed to see if they knew when it would be back available ( my nieces pregnancy was only going to last so long!)
The kindest of ladies said she had one and if I placed the order she would ensure I got the lemon! So very kind and helpful. So thoughtful. It came really quickly and beautifully packaged. Thank you.

2 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Teetee The Dragon

Good afternoon
I’d like to say I am working on Teetee the dragon, he is awesome. I am making slowly but surely progress. When I have questions I email Wool Couture. They are extremely kind and patient with me and explain the details of the row or rows that I am on. I highly recommend Wool Couture for buying their quality yarn and with help understanding a pattern. They’re excellent. You don’t need to take a class when you have them at hand! The ladies that have been answering my emails are very prompt and happy to help. Im for sure hooked and going to make more Auragami animals!
Thank you so much, Carolyn

1 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

absolutely great service and great…

absolutely great service and great products. the merino wool is lovely and the patterns are great. customer service is also fantastic and effectively helpful. I have been engaging quite a few times and they have always found a great solution.

16 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Service second to none and the wool is beautiful…

Mum has recently been diagnosed with dementia and I thought it would be lovely to do some crochet with her… with this in mind, I ordered a (rainbow) cushion kit and emailed Wool Couture to ask if they could arrange for delivery at really short notice. The lovely Maria sent a charming email, by return, promising me delivery in time for my trip to mums… the time spent with mum sharing the experience was so special, the kit is beautiful and the service was second to none… thank you!

21 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A fantastic company good quality price and service

A fantastic company after trying to get a pattern and wool from a chain shop who wanted nearly £100, which I did not buy.

I then found Wool Couture amazing choice of patterns and wool. I chose a blanket and my daughter wanted it knitted in navy blue. The pattern told me the needles also I needed so ordered them too, a fraction of the price. The order came with if a week very fast and it was packaged well and a nice touch of have a paper bag to my project in seemed so personal to me. Will defiantly order again.

2 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful macrame weave kit

I ordered a macrame weave kit. I have never attempted macrame or weaving before. The instructions were very clear and the quality of the materials was excellent. I would highly recommend a kit from Wool Couture.

24 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a wonderful company, in every way

What a wonderful company! I have ordered three of their small animal crochet kits and they are absolutely amazing. I was a little ambitious starting out with a kit, given I couldn't crochet at all! Claire was amazing at helping me to understand the pattern. I've nearly finished the projects and can't wait to give them to my nieces!

I've also ordered the winter shrug kit and Sam was so helpful with my questions about yarn selection. The quality of Cheeky Chunky yarn is so beautiful - it's incredibly soft and lovely to work with. I can't wait to finish it and wear it. I went for Hyacinth and it's simply stunning.

Everything from the quality of the products to their customer service has been outstanding. I highly recommend! I know that crocheting is going to be something I continue to enjoy, thanks to Wool Couture.

6 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered a crochet kit and near the…

I ordered a crochet kit and near the end of the pattern I ran out of wool. I emailed them showing my tension, which was off by 1/2 stitch and got told I could order the remaining wool I needed. After already spending £50 on this blanket I expect it the right amount of wool. Usually kits give you more wool than you would normally need but this company seem to give you no room for even the smallest error!

4 de febrero de 2025
Opinión espontánea
Logotipo de Wool Couture

Respuesta de Wool Couture

Hi Sarah, Thank you for your feedback.
All of our patterns are thoroughly tested before launch, both for actual pattern itself and the weights of yarn used.
We make sure to include the right amounts of yarn in a kit to ensure the maker can complete the project whilst sticking to the pattern tension.
It isn’t in anybodies interest (for me, my team and our makers) to design kits that people can't achieve with the contents supplied.
Kind regards,
Claire

Valorada con 5 estrellas sobre 5

I needed help knitting Robyn Octopus 🐙…

I needed help knitting Robyn Octopus 🐙 I emailed Woolcuture who replied promptly and passed on my query. I was then contacted by Emma who gave me clear instructions and links to helpful videos. Emma replied to all my further emails answering questions and giving helpful advice. The videos were visually clear step by step and the vocal instructions precise.

27 de enero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not enough wool

The kits are beautiful but nowhere near enough wool, I am only half way through and have run out of wool, I have had to order another 2 balls which still may not be enough to finish the item.

2 de enero de 2025
Opinión espontánea
Logotipo de Wool Couture

Respuesta de Wool Couture

Hi Tracy, Thank you for your taking the time to leave us a review. All our kits provide the correct amount of yarn to complete the project and go through numerous tests to ensure this. Please can we ask that you email us at hi@woolcouturecompany.com so that we can help to rectify for you. Kind regards Ali

Valorada con 5 estrellas sobre 5

Excellent

Une très bonne expérience avec Wool Couture ! Les pelotes de laine sont très qualitatives, l'équipe est sympa et réactive. J'ai eu un souci avec La Poste en France et c'est Wool couture qui l'a patiemment résolu. Bravo à vous pour votre travail et votre sympathie !

A great experience with Wool Couture ! The wool balls are very qualitative, the team is friendly and responsaive. I had a problem with La Poste in France, and it's Wool Couture who have patiently solved it.
Congratulations for your work and sympathy ! Many thanks

28 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you

Thank you, great service, amazing quality and helpful support team. I got an answer very quickly and can't believe I am a knitter.

24 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Customer Support and Great Knitting Kits!

had a wonderful experience with Wool Couture. As a beginner, I needed some extra guidance, and their customer support team, especially Emma, was incredibly helpful and patient. They provided detailed advice, additional resources, and even sent me a helpful video for my project. The knitting kit is beautifully designed and easy to follow with the right support. Highly recommend Wool Couture for their amazing service and quality

14 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic!

Fantastic!
Cannot recommend this company enough, their kits are beautiful and the yarns are very good quality. Even if you have a query on whether you are doing the right stitches they help you, absolutely amazing! What more can you ask for, fantastic company. Highly recommend!

8 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Service

The customer service from this company is excellent, especially Emma, who has helped with my crochet questions. Would highly recommend dealing with Wool Couture. My amigurumi creations have turned out lovely.

7 de enero de 2025
Opinión espontánea

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