Wool Couture Opiniones 

620
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Recently struggled with a pattern for a baby cardigan and Emma patiently helped me through it, even sending a video! She was wonderful and such an expert teacher that I know I’ve learned a lot and can... Ver más

Valorada con 5 estrellas sobre 5

I have been a customer of WC for several years and not only do they have wonderful products, their customer service is A++! Claire and her team go the extra mile every time to make sure their customer... Ver más

Valorada con 1 estrellas sobre 5

Beware! Wool for Rainbow Blanket Kit which cost £89 ran out in three separate colour sections meaning that the pattern could not be completed as per instructions. Simply not good enough. Have been pur... Ver más

Valorada con 5 estrellas sobre 5

Une très bonne expérience avec Wool Couture ! Les pelotes de laine sont très qualitatives, l'équipe est sympa et réactive. J'ai eu un souci avec La Poste en France et c'est Wool couture qui l'a pat... Ver más

Información sobre la empresa

  1. Artesanías

Escrito por la empresa

We specialise in handmade woollen accessories for giant knitting, macrame, crochet and weaving. DIY Kits and Made For You products.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

620 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(620)

23 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

It's expensive / poor customer service

It's expensive - £40 for 4 balls of wool and a pattern plus the additional cost of £5 for a hook. The wool is lovely and a beautiful colour but you are paying for the convenience of buying a kit rather than putting the components together yourself.

The order arrived quickly and was well packaged. The most annoying thing was that my kit was missing the darning needle that was supposed to be included. When I raised this with customer services I was asked for the packer's name which I did not have as i had disposed of all the packaging. This means I cannot be sent the missing part - you would think that given the cost of the kit and a second class stamp they could have put a replacement needle in the post.

17 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant customer service

I was given a Wool Couture crotchet kit as a gift. I'm a beginner and struggled a little with deciphering the pattern. I messaged Claire to say that I was struggling and couldn't find a tutorial video, she came back to me within a few days with a really clear helpful video to walk me through it.
Highly recommend!

15 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Kit doesn’t provide enough wool to complete

Beware! Wool for Rainbow Blanket Kit which cost £89 ran out in three separate colour sections meaning that the pattern could not be completed as per instructions. Simply not good enough. Have been purchasing knitting kits for years and have NEVER experienced this. If anything, yarn for kits usually errs on the generous side. My experience is that the company are not at all interested in this feedback.

9 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

No stars for customer service

Yarn supplied with kit was short. Not a big deal and easily remedied but company’s failure to acknowledge inconvenience or apologise for defective product because I dared to challenge them is staggering.

10 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not respond to emails

I emailed customer services on 29 November, and did not receive a response. I have followed this up a subsequent three times, and still received no response, so it is impossible to get in contact with Wool Couture.

26 de diciembre de 2022
Opinión espontánea
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Respuesta de Wool Couture

Our apologies you have not received a response. We have checked back through our inbox and cannot see any messages that we have not responded to.
Please can you kindly contact us again at hi@woolcouturecompany.com with the subject heading trust pilot review and I will ensure to come back to you personally. Warmest regards, Penny

Valorada con 3 estrellas sobre 5

This review deals only with value for…

This review deals only with value for money. Having bought a penguin kit as a Christmas present I found that as I ordered I needed to buy a hook additionally. The kit was about £25 then the hook was £4 extra. When it arrived the whole thing was obviously too expensive but the hook was outrageous. Quality fine but value for money definitely not fine.

24 de diciembre de 2022
Opinión espontánea
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Respuesta de Wool Couture

Thank you for your feedback. We aim to price our products competitively in the market so are sorry that you are disappointed with your purchase. If you would like to return the item back to us we will happily offer an exchange or refund to you. Warmest regards, Team Wool Couture.

Valorada con 1 estrellas sobre 5

I purchased something from this company…

I purchased something from this company via John Lewis on on 1st December it never arrived though other items in the order from a different supplier did. I contacted John Lewis who said the item would be delivered on 16 of December. I received an E mail to say wool couture had chosen to send it by Royal Mail! Really when they know that there is so much disruption and my order should have been delivered weeks ago? I have tried to get an idea when the item will arrive obviously not before Christmas ! I would suggest no one ever orders anything from them again I certainly never will from such un caring company. I will now go and and find a company that actually cares about their customers to get this present replaced.

1 de diciembre de 2022
Opinión espontánea
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Respuesta de Wool Couture

We apologise that you have not received your order. We would like to investigate this further for you. Please provide us with your order details via our customer care email hi@woolcouturecompany

Valorada con 5 estrellas sobre 5

GREAT SERVICE!

I PURCHASED A BLANKET FOR MY BABY GIRL AND UNFORTUNATELY BY ACCIDENT I RECEIVED A KNITTING KIT.. ITEM WAS REFUNDED.. GREAT QUALITY OF SERVICE ON RETURNING ITEMS BACK..

THANK YOU:)

15 de diciembre de 2022
Opinión espontánea
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Respuesta de Wool Couture

Thank you Silvio. Warmest wishes, Penny

Valorada con 2 estrellas sobre 5

More than a week from order to dispatch

I ordered a knitting kit with the intention of knitting this as a Christmas present for my niece. I ordered on 5 December, with estimated delivery date 12–14 December. I understand current Royal Mail strikes are getting in the way of delivery times, but I was extremely disappointed that my order was not even dispatched until 13 December, especially considering most of last week did not have the mail strikes but 14 and 15 December will. Assuming this even arrives in time by Christmas, I am now extremely worried about finishing the project in time for Christmas to gift to my niece. I would not recommend any company that needs more than one week to dispatch an order without explanations or apologies.

13 de diciembre de 2022
Opinión espontánea
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Respuesta de Wool Couture

Hi Sigrid,

Thank you for taking the time to leave us a review via Trust Pilot and I am so sorry for the delay with your order.

Quite rightly you ordered on the 5th Dec and normally we can have the dispatched turned around really quickly, but we have been challenged with the strikes as Royal Mail are our UK delivery service.

It has taken 10 working days for your delivery to arrive and 4 of these have been impacted by the strike.

We are very sorry you have had to wait so long, normally Royal Mail offer an excellent service and this is why we choose them as our main provider. The cost of quality of delivery normally exceeds all other providers.

Kind regards,
Ali
Founder @woolcouture

Valorada con 1 estrellas sobre 5

Appalling customer service

Beware, really poor customer service. I bought a crochet kit for my daughter's birthday; it was meant to reach me by 8 Dec ( her birthday). Today is 12 Dec and has not arrived yet. I have contacted the business and they have suggested I can refuse the item when they attempt to deliver it but the postage will be deducted from my refund. Simply unbelievable! My order was placed through Not in the high street website. The other item on the order ( from a different company) arrived on 7 Dec, however they are trying to blame the postal strike instead of taking responsibility for sending off the order too late. I obviously won't be using this company again and won't be recommending it either. There are plenty of other companies online who know how to look after customers,i.e. Wool and the gang

12 de diciembre de 2022
Opinión espontánea
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Respuesta de Wool Couture

Hi Alexandra, Thank you for your feedback. You placed your order with us on December 5th. We had dispatched this to you on December 7th with Royal Mail as promised on Not On the High Street. Unfortunately, due to the widespread Industrial Action that is being taken by Royal Mail, your order did not arrive to you within the estimated delivery time. We apologise for the delivery delay.

Valorada con 3 estrellas sobre 5

Still waiting for item to be dispatched a week later

Ordered item a week ago but has t even been dispatched yet which seems rather slow. Hope the wait is worth it

28 de noviembre de 2022
Opinión espontánea
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Respuesta de Wool Couture

Hi Nick,

Thank you for taking the time to leave us a review via Trust Pilot and I am so sorry for the delay with your order.

Quite rightly you ordered on the 22nd November and this was dispatched within two days. We have been challenged with the strikes as Royal Mail are our UK delivery service. It has taken 8 working days for your delivery to arrive and 6 of these have been impacted by the strike.

We are very sorry you have had to wait so long, normally Royal Mail offer an excellent service and this is why we choose them as our main provider. The cost of quality of delivery normally exceeds all other providers.

Kind regards,
Ali Founder @woolcouture

Valorada con 2 estrellas sobre 5

Good needles but very poor wool…

Good needles but very poor wool quality. The wool frequently breaks when knitting. Very disappointing

13 de enero de 2022
Opinión espontánea
Logotipo de Wool Couture

Respuesta de Wool Couture

Hi Catherine,
Thank you for taking the time to leave feedback - this is much appreciated.
We pride ourselves on our best selling merino yarn. Working with a single ply yarn can be different to a 2/3 ply yarn and we have a video on our YouTube channel, showing Claire using this yarn: youtube.com/c/WoolCouture/videos
I hope this will encourage you to complete your kit. However, if you wish to return, we can of course refund any unused items.
Kind regards
Carol

Valorada con 4 estrellas sobre 5

Hi ..love your patterns but I'm a bit…

Hi ..love your patterns but I'm a bit stuck on Robyn Octopus. I have watched your video carefully and followed 'making the bobble' on tentacles. After creating the bubbles my number of stitches reduces from 57 to 46..I'm not sure what I am doing wrong. Knit into front and back of next 2 stitches, turn and purl these 4, turn and K 2tog twice so 2 stitches remaining then pass first stitch over 1st..this is where the stitch is lost . The pattern goes on to say on Row 8 K50 before W & T but there are not even 50 stitches left at this point ..please could you advice. I've tried 3 times with same result ..apologies

7 de noviembre de 2021
Opinión espontánea
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Respuesta de Wool Couture

Hi Marion, I have messaged you via your order. Best wishes Olivia

Valorada con 5 estrellas sobre 5

Easy instructions to follo

I found the instructions pretty straightforward. Was a bit confused by right side and wrong side. Also there is an instruction saying yo but this is listed in the abbreviation. Cardigan is finished and looking pretty good for a first attempt after a 40 odd year gap!

25 de mayo de 2021
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Respuesta de Wool Couture

Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience and you are knitting again.
Happy crafting!
Ali and the team @ WoolCouture

Valorada con 5 estrellas sobre 5
Logotipo de Wool Couture

Respuesta de Wool Couture

Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience.
Happy crafting!
Ali and the team @ WoolCouture

Valorada con 5 estrellas sobre 5

Beautiful yarn that was delivered…

Beautiful yarn that was delivered quickly. What more is there to say?

20 de mayo de 2021
Logotipo de Wool Couture

Respuesta de Wool Couture

Thank you for taking the time to review our company Wool Couture. We're so pleased you have enjoyed the experience. Happy crafting! Ali and the team @ WoolCouture

Valorada con 5 estrellas sobre 5

Buy by length?! OK

The reason that I liked using this company is when you buy the epic merino yarn you can buy in extra lengths and it tells you sizes ect. It was so useful, I buy ALOT of wool and if all yarn was able to be bought in length my projects would look brilliant and have no loose ends

20 de mayo de 2021
Logotipo de Wool Couture

Respuesta de Wool Couture

Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience.
Happy crafting!
Ali and the team @ WoolCouture

Valorada con 5 estrellas sobre 5

My order arrived quickly and the…

My order arrived quickly and the quality of the wool is amazing. The instructions and pattern are clear and easy to follow. I am enjoying my first attempt at big knitting.

19 de mayo de 2021
Logotipo de Wool Couture

Respuesta de Wool Couture

Thank you for taking the time to review our company Wool Couture.
We're so pleased you have enjoyed the experience and welcome to our world of big knitting!
Ali and the team @ WoolCouture

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