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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The customer service team are excellent. I foolishly ticked collect instead of delivery. The team immediately had my toy posted and at no extra charge. The toy is a replacement as Colin’s cheeseburge... Ver más

Valorada con 5 estrellas sobre 5

I ordered the pupsicle pack and some slow feeders for my puppy. They are all excellent quality and really well made so I am really pleased. I don't collect my puppy for a couple weeks yet and I realis... Ver más

Valorada con 3 estrellas sobre 5

Our dog loves the pupsicle ball and refills he’s a shepherd mix and has the XL size ball the refills are too small so difficult to eat the whole thing . Occasionally he gets his lower jaw stuck in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The Zee.dog harness was exactly what we've been searching for and our puppy loves it too. Good communication, speedy delivery, well packaged. Would recommend and purchase again.

Información sobre la empresa

  1. Tienda de animales

Escrito por la empresa

WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

556 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 37% de las opiniones negativas

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4,4

Todas las opiniones

(556)

138 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very durable

Having already purchased the large size with great success, I decided to buy the XL as my dogs are now fully grown. This keeps them busy and chills them out while I am working. Great product and very durable.

10 de julio de 2025
Valorada con 5 estrellas sobre 5

My dog absolutely loves the Pupsicle…

My dog absolutely loves the Pupsicle toy! As soon as I take it out, his tail starts wagging like mad. It’s become our go-to for keeping him entertained, especially on rainy days or when I need a bit of quiet time. The design is super smart—it’s mess-free, durable, and easy to fill with his favourite treats or frozen goodies.

One of the best things about it is how calming it is for him. Licking is naturally soothing for dogs, and I’ve really noticed how much more settled he is during and after using it. It helps him relax, unwind, and stay busy in a positive way. Best of all, it actually lasts longer than other chew toys we’ve tried. It’s safe to say the Pupsicle is officially his favourite enrichment toy—and I’m a huge fan too!

23 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pupsicle - great enrichment toy

First purchase from wooof but would definitely buy again. The pupsicle has kept my dachshund entertained for nearly an hour! We brought the full package, toy, treats and moulds. Currently have some different flavours in the freezer ready to try!
Absolutely amazing!

12 de julio de 2025
Valorada con 1 estrellas sobre 5

Safety Hazard & Lack of Response from Wooof

My experience with Wooof has been extremely poor. I purchased a Beepop toy that was so poorly constructed, I had to remove the label just to separate the attached components.
What I found underneath was shocking: loose plastic, stray threads, and an alarming amount of shedding fur. This toy is clearly a safety hazard for any pet. I promptly reached out to customer service, specifically Benjamin, explaining the defective nature of the product and providing proof.
Despite my clear communication about a defective and unsafe product, Wooof seems to be disregarding these serious concerns. I am still waiting for a proper response or resolution. It's unacceptable for a company to sell potentially dangerous products and then fail to address customer complaints about them. My dog has not been allowed near this toy.
‐-----------------‐-----------------‐---------------
Replied to Wooof:
Thank you for your response and for acknowledging my concerns regarding the Beepop toy. 

I appreciate you stating that you take feedback about dog safety seriously and that the issues I described, such as loose threads and shedding, are not typical.

I'm happy to return the toy for your inspection using the provided label, and I appreciate your assurance that a full refund will be processed if it's found to be defective, even with the tag removed.

However, I'd like to clarify the timeline of our communication. My initial email regarding the defective toy and my safety concerns was sent on July 9th, not July 11th. In that initial email, I detailed the defects and asked about the best course of action for a refund. The response I received to that email only stated that a return and refund would be possible if the label was intact, and it did not address my concerns about the toy being defective or offer an inspection as a solution.

Given that the first reply did not acknowledge the defect or offer an inspection for a refund, it was reasonable for me to assume my concerns about a defective product were being disregarded, particularly since the initial response focused solely on the intact label.

Sincerely,
Maggie

6 de julio de 2025
Logotipo de WOOOF

Respuesta de WOOOF

Hi Maggie,

We’re sorry to hear you feel this way, especially since we’ve been communicating promptly and offered a clear path to resolve the issue.

Your message came in on Friday, and as per our standard 1–2 working day response time, we got back to you within that window. In our reply, we offered to inspect the toy and issue a full refund if it’s found to be defective, even with the tag removed. That’s a fair and straightforward solution.

We take product safety seriously and always act on feedback when something’s not right. But we also stand behind the quality of our toys, which go through rigorous checks. Based on your description, what you’re seeing doesn’t match how the toy is supposed to be. This is why we’ve asked to inspect it ourselves.

We understand being cautious, especially with your dog involved. But it’s also important to allow a business the chance to respond before assuming bad intent. We’ve been transparent and proactive, and we’re still here to help wrap this up quickly.

Best,
Benjamin

Valorada con 5 estrellas sobre 5

Reccomend

Recently we bought a pair of playday lickimat for a cat. Fast delivery. Product same as in picture. Described mesurements of lickimat. When you are looking for lickimat the mesurements is very important information. Especialy depht. Not everyone do that for online shoping. Cat is happy with the product. Thank you.

3 de julio de 2025
Valorada con 5 estrellas sobre 5

My Dog loves it

My Dog loves it. He is a Frenchie and unlike with licki mats or kongs with this he doesn't take in loads of air. Win win for him and me !

1 de julio de 2025

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