Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The customer service team are excellent. I foolishly ticked collect instead of delivery. The team immediately had my toy posted and at no extra charge. The toy is a replacement as Colin’s cheeseburge... Ver más

Valorada con 5 estrellas sobre 5

I ordered the pupsicle pack and some slow feeders for my puppy. They are all excellent quality and really well made so I am really pleased. I don't collect my puppy for a couple weeks yet and I realis... Ver más

Valorada con 3 estrellas sobre 5

Our dog loves the pupsicle ball and refills he’s a shepherd mix and has the XL size ball the refills are too small so difficult to eat the whole thing . Occasionally he gets his lower jaw stuck in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The Zee.dog harness was exactly what we've been searching for and our puppy loves it too. Good communication, speedy delivery, well packaged. Would recommend and purchase again.

Información sobre la empresa

  1. Tienda de animales

Escrito por la empresa

WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

556 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 37% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(556)

138 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

An expensive food dispensing chew toy…

An expensive food dispensing chew toy that promised a lot but didn’t really deliver.
My JRT finished his in less than 15 minutes and my other dog gave up after getting really frustrated.
Plenty of these types of toys on the market. I would just buy a cheaper version as this one doesn’t give anything extra apart from a hefty price tag.

1 de septiembre de 2025
Valorada con 4 estrellas sobre 5

Great Customer Service

My order was unfortunately damaged in transit and some of the items were missing. I contacted Wooof and my query was dealt with very professionally. Having been asked for photographic proof, they immediately sent out the required number of cartons to make up the full order.
Thank you Seth for your great Customer Service.

20 de agosto de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

EDITED. Customer service could be improved a little.

EDIT:
Within a couple of days of submitting my 3 star review, I received a notification from the Royal Mail that a parcel from Wooof was on its way.
I today received the goods that hasn’t been sent in the first parcel along with a lovely hand written note and 3 packets of trays for my dog by way of apology and I’d like to say that I appreciate this gesture very much indeed. However I have not given 5 stars as it would’ve been nice to have been informed by the company about how long it may take to get the goods to me so I could have expected a delay. It would also have been nice to have received something from them to let me know they’d dispatched the goods. Whilst these are minor things, they make it a 5 star customer service.

I was very conflicted about how many stars to give as I’ve had mixed experiences with this company.
I made my first order with Wooof earlier this year and has a great experience - a good choice of goods, which arrived in good time and everything present and correct.
However, when I placed my second order, delivery was much slower (this wasn’t an issue but something to be aware of). The second order contained a couple of wrong items, even though the enclosed invoice showed what I had ordered, so there’d clearly been some failings in the packing department. I immediately contacted customer services and had an automated reply stating they’d get back to me within 2 working days. They didn’t. I gave it a decent amount of time (allowing for busy periods etc) and contacted them again. This time they DID reply stating that they’d send the correct items out to me. Almost a month later I still haven’t received them which is really disappointing. There has been no further contact from them which again is disappointing.
When you order a specific item, you really hope to receive what you ordered. If it’s temporarily out of stock or no longer available, that’s fair enough, but it would be nice to be kept informed of the situation and/or to be offered substitutes.
Not sure if I’ll be ordering from them again.

24 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products

Good products, good website to navigate and delivered by the Royal Mail who do actually deliver parcels as promised (unlike certain other courier firms)

31 de julio de 2025
Valorada con 5 estrellas sobre 5

Fantastic

Fantastic, quick delivery, have a good variety of dog products.
Will be buying again from this company.

5 de agosto de 2025
Valorada con 5 estrellas sobre 5

I recommend the pupsicle!

Bought the xl black pupsicle with refill and tray mould for my 2 bmd’s. Best thing I did! Recommended to several people. I’ve been making my own refills and keeps them busy for 20-60 mins.

29 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Dog's love them.

My experience in buying from Wooof was good. But i do find it hard to do up and undo the popsicle. Refills are expensive. But . My dogs love them.

25 de julio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

So originally orderd 2 leads only got…

So originally orderd 2 leads only got one was told by accident another lead was sent but I did not receive.
Anyway to be fair this was rectified and I got the second lead I orderd so I'm happy now thank you 😊

3 de agosto de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más