The customer service team are excellent. I foolishly ticked collect instead of delivery. The team immediately had my toy posted and at no extra charge. The toy is a replacement as Colin’s cheeseburge... Ver más
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Consulta las opiniones de los clientes
I ordered the pupsicle pack and some slow feeders for my puppy. They are all excellent quality and really well made so I am really pleased. I don't collect my puppy for a couple weeks yet and I realis... Ver más
Our dog loves the pupsicle ball and refills he’s a shepherd mix and has the XL size ball the refills are too small so difficult to eat the whole thing . Occasionally he gets his lower jaw stuck in... Ver más
La empresa ha respondido
The Zee.dog harness was exactly what we've been searching for and our puppy loves it too. Good communication, speedy delivery, well packaged. Would recommend and purchase again.
Información sobre la empresa
Escrito por la empresa
WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.
Información de contacto
88 Peterborough Road, SW6 3HH, London, Reino Unido
- suppawt@wooof.co.uk
- wooof.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 37% de las opiniones negativas
Suele responder en menos de 2 semanas
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My dog totally loves the toy.
My dog totally loves the toy.
The customer service were good and responded quickly when I emailed a query.
I just wish they sold a selection of different flavour refills
An expensive food dispensing chew toy…
An expensive food dispensing chew toy that promised a lot but didn’t really deliver.
My JRT finished his in less than 15 minutes and my other dog gave up after getting really frustrated.
Plenty of these types of toys on the market. I would just buy a cheaper version as this one doesn’t give anything extra apart from a hefty price tag.
Great Customer Service
My order was unfortunately damaged in transit and some of the items were missing. I contacted Wooof and my query was dealt with very professionally. Having been asked for photographic proof, they immediately sent out the required number of cartons to make up the full order.
Thank you Seth for your great Customer Service.
Quick delivery of well packaged order
The quality and delivery of Wooof is…
The quality and delivery of Wooof products is fabulous. Would highly recommend
EDITED. Customer service could be improved a little.
EDIT:
Within a couple of days of submitting my 3 star review, I received a notification from the Royal Mail that a parcel from Wooof was on its way.
I today received the goods that hasn’t been sent in the first parcel along with a lovely hand written note and 3 packets of trays for my dog by way of apology and I’d like to say that I appreciate this gesture very much indeed. However I have not given 5 stars as it would’ve been nice to have been informed by the company about how long it may take to get the goods to me so I could have expected a delay. It would also have been nice to have received something from them to let me know they’d dispatched the goods. Whilst these are minor things, they make it a 5 star customer service.
I was very conflicted about how many stars to give as I’ve had mixed experiences with this company.
I made my first order with Wooof earlier this year and has a great experience - a good choice of goods, which arrived in good time and everything present and correct.
However, when I placed my second order, delivery was much slower (this wasn’t an issue but something to be aware of). The second order contained a couple of wrong items, even though the enclosed invoice showed what I had ordered, so there’d clearly been some failings in the packing department. I immediately contacted customer services and had an automated reply stating they’d get back to me within 2 working days. They didn’t. I gave it a decent amount of time (allowing for busy periods etc) and contacted them again. This time they DID reply stating that they’d send the correct items out to me. Almost a month later I still haven’t received them which is really disappointing. There has been no further contact from them which again is disappointing.
When you order a specific item, you really hope to receive what you ordered. If it’s temporarily out of stock or no longer available, that’s fair enough, but it would be nice to be kept informed of the situation and/or to be offered substitutes.
Not sure if I’ll be ordering from them again.
Great products
Good products, good website to navigate and delivered by the Royal Mail who do actually deliver parcels as promised (unlike certain other courier firms)
Quality products
Quality products, fast shipping and such cute items! My pup was a huge fan.
Great item fast delivery
Fantastic
Fantastic, quick delivery, have a good variety of dog products.
Will be buying again from this company.
Good quality collar and lead
Good quality collar and lead. Purchased before and lasted a long time.
I recommend the pupsicle!
Bought the xl black pupsicle with refill and tray mould for my 2 bmd’s. Best thing I did! Recommended to several people. I’ve been making my own refills and keeps them busy for 20-60 mins.
Great products and great service
Really pleased to find a UK stockist for ZeeDog, it’s one of my favourite brands. Order arrived quickly and was well packaged.
Dog's love them.
My experience in buying from Wooof was good. But i do find it hard to do up and undo the popsicle. Refills are expensive. But . My dogs love them.
So originally orderd 2 leads only got…
So originally orderd 2 leads only got one was told by accident another lead was sent but I did not receive.
Anyway to be fair this was rectified and I got the second lead I orderd so I'm happy now thank you 😊
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