I booked a flight from Manchester to Sylhet for £701.40. I got a call the next day requesting £38 more which I refused to pay and requested a refund if they could not honour this price as it was same/... Ver más
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Consulta las opiniones de los clientes
I am a returning customer and I have been very happy with the service I received both times the agents go above and beyond to make sure everything was done properly. Yash was professional and efficien... Ver más
They were responsive. I paid for my ticket but did not receive confirmation from the airline. Later, they told me the prices had increased, which left me with no other option but to pay extra.
I wanted to take a moment to share my feedback and express my appreciation for the support provided by your team member (Ms. Bhavna). Her assistance was truly helpful, and she handled the situa... Ver más
Información sobre la empresa
Escrito por la empresa
World Tour Store strongly believes and follows the concept of “Travel with a Smile”. Our team at World tour Store are passionate travellers themselves, and strive to provide you with the best experience you deserve. We understand the ever-evolving needs of travellers, and ensure every trip is planned to perfection. So, whether you are travelling to see your loved ones, up a business trip, a leisure holiday or an adventurous excursion- just let us know your travel needs, budget and specific desires & we'll plan and organize for you the Most Memorable Holiday! Complementing our decades long industry exposure, we have built strong corporate alliance with over 200 airlines and thousands of renowned hotels globally. This enables World Tour Store to offer you an exclusive deal each time you fly which would rightly fit your budget. Our easy payments schemes are designed to support you further, as we will always make you smile when you travel.
Información de contacto
No 1 George Williams Way, CO1 2JS, Colchester, Reino Unido
- 02039704141
- info@worldtourstore.co.uk
- worldtourstore.co.uk
4,3
Excelente
1 mil opiniones
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Very helpful customer service
I made a booking which was refused by airlines. I was entitled to full refund. However, World Tour Store did their best to offer me same flight ticket with higher tier and did best to match the lowest price with market. Very helpful. Thanks to customer service.
26 de mayo de 2026
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
DO NOT BOOK THROUGH THEM- FAKE 5 STAR REVIEWS
DO NOT BOOK THROUGH THEM. 0 STARS FULL OF FAKE REVIEWS
I originally booked flights to Japan through Cheapflights, which I have used before with no issues, but this time it redirected me to World Tour Store. I entered all my details and paid for the flights, but no money was taken from my account. I only received a confirmation email from the agency, not the airline, which immediately confused me.
I then received a phone call saying the tickets were “no longer available” at the advertised price and that I would need to pay more. I repeatedly said no and was passed between multiple different people on the phone who kept pressuring me until eventually I gave in and paid the extra amount.
I was told my tickets would arrive within 48 hours. After 3 days I still had nothing, so I called again and was told they would “sort it now.” Hours later there was still no update, so I had to call AGAIN before finally receiving the tickets.
Even then, the booking reference would not work on the airline’s website. After multiple calls, I was told I had to contact the airline directly and provide passport information, information I had already given the agency. When I contacted the airline, I discovered the agency had entered one passenger’s date of birth incorrectly. Getting this corrected took forever.
The communication throughout the entire process was awful.
My partner had booked the exact same flight directly through the airline after seeing the problems I was having. A month later, the airline cancelled the flights. He was informed immediately. I received absolutely nothing because the agency held the booking details. After over a week with no communication, I called them myself only to be casually told, “Oh yeah, your flight was cancelled.” I genuinely could have turned up at the airport completely unaware.
They then tried pushing me to book another flight instead.
I requested a refund and was told it would take up to 2 months because it was “more complicated through an agency,” despite my partner already receiving his refund directly from the airline. The refund process started in February. By the end of March, I was constantly chasing them. Every call was a different excuse:
“We’ll call you back” — they never did.
“7 business days.”
“It’s almost in your account.”
“We can see the transaction.”
Nothing ever happened.
Eventually, I had to involve my bank, provide all the evidence and call records, and I FINALLY got my money back in MAY.
Absolutely horrendous experience from start to finish. Poor communication, constant pressure tactics, misinformation, delays, and endless excuses. I have recordings of the calls and promises they made and the false information I was repeatedly given. I have also contacted lawyers and ATOL regarding the situation.
I would never recommend booking through this agency.
2 de enero de 2026
Opinión espontánea
Respuesta de World Tour Store
We sincerely apologize for the frustration and inconvenience you experienced during your booking. We understand your disappointment and regret that our communication did not meet expectations.
To clarify, flight fares and seat availability are dynamic and can change instantly across platforms. In your case, the airline updated the live ticket price during booking, which was unfortunately beyond our control.
We also regret the delays and lack of timely updates regarding your tickets, cancellation, and refund. Because the booking was made through an agency, we first had to wait for the airline to process the refund back to our business payment method before issuing it to you, which caused delays. We understand how frustrating this must have been and are truly sorry for the experience.
As per our records, we have checked and can confirm that the refund has already been processed.
Our team always strives to assist customers in finding real time availability and the most suitable options when such challenges arise. Your feedback is valuable to us as we continue working to improve our service.
We hope to serve you better in the future. For any flight, hotel, or holiday booking needs, please call us at 020 3970 4141.
I had a positive experience with the…
I had a positive experience with the team. They helped with my ticket to Lagos
25 de mayo de 2026
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
No response to answer
17 de mayo de 2026
Respuesta de World Tour Store
Greetings from WORLD TOUR STORE!
We can see that your booking is confirmed. However, we would appreciate it if you could kindly share more details regarding the issue you experienced so we can better understand the concern and assist you more effectively.
We value every customer experience and remain committed to providing the best possible service.
Please feel free to contact us on 020 3970 4141 for any assistance with flights, hotels, or holiday bookings. We look forward to serving you again in the future.
It's the first time for us to book air…
It's the first time for us to book air tickets from World Wide Tours. Hence I found Bhavna
Very , Polite , patient and she explained everything clearly at the time when we were beginning to have doubts that the company was legit.
21 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
SUKSHAM was amazing throughout the…
SUKSHAM was amazing throughout the process of buying my flight tickets. Will definitely buy through this agent again.
22 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Great Customer Service
Yash was very helpful, great customer service, quick to respond and was thoughtful in ensuring we had booked the correct tickets
22 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
I cannot give 5 stars because......
I cannot give 5 stars given the hassle I received with having to rearrange flight times (at the request of WTS) after I had searched, booked, paid for and received confirmations of the flights I had chosen. I was given to believe that this situation arose on account of the airline but it would be wrong to say the whole process was worthy of a 5 stars rating.
Nonetheless, after at least 3 hours of telephone conversations and numerous emails Ujjawal, Munish and Neelesh were, between the three of them, able to resolve matters to my satisfaction including assignment of preferred seating for both outbound and inbound flights – thank you chaps!
21 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Great service and sorted out my issues…
Great service and sorted out my issues instantly. Yash, Neelesh and Semmi were all great, from booking the flight to adding more details of mine later. GREAT work guys.
20 de mayo de 2026
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Good customer support from Mr.Rahul.
Good customer support from Mr.Rahul.
18 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Great Customer service …
I must say I was a bit apprehensive at first when I made a booking and I was asked for more money than had been advertised. The nasty experience I had with my last booking with another company was still fresh in my mind but Rishi Bhatia explained everything clearly and the whole booking process turned out to be hassle free and the customer service was excellent from Rishi and I will be booking with them again for my next trip.
18 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Hi my name is majid I booked the Ticket…
Hi my name is majid I booked the Ticket with Harry he was great Help great Guy I will definitely Recommend booking With World Toure
18 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Yash and Raj have both been amazing…
Yash and Raj have both been amazing thank you for both your effort and time in offering me huge saving on long haul flights your service is much appreciated.
19 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
The agent I spoke to Soniya was always…
The agent I spoke to Soniya was always calm, clear and professional. She was able to push my flight dates for a full year as I had reasons to postpone my travels. She worked very hard to get me a schedule that suits me and I really appreciate her and the company for that.
19 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
World Tour Store Limited
World Tour Store Limited,
Thank you so much for helping Bhavna.
Bhavna Dutt she always willing to help and is so friendly too with lots of experience. Also she straight away call me regarding my booking when something happens. Booked with her many times and always went easily.
Bhavna Dutt once again sorted our Ticket on same day which i need…Bhavna Dutt has great customer service skills & more like a friend to us now…
She is a great asset to your company. She nicely speaking and excellent behaviour.
Thank you
17 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Raj was very helpful
Raj was very helpful, professional and willing to help us no matter how hard it was. Fully recommend.
17 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
great company
great company, Bhavna had a been very helpful staff
15 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
Ash was a great help in helping me find…
Ash was a great help in helping me find the right flight for a last minute flight to Pakistan I appreciate his help
14 de mayo de 2026
Opinión espontánea
Respuesta de World Tour Store
Dear Customer,
Thank you for your kind feedback!
We truly appreciate your support and are delighted to hear about your positive experience with us. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
For any future travel needs, please feel free to contact us on 02039704141.
Have a safe and wonderful journey!
Best wishes,
Customer Services – World Tour Store
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