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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered a suit online but was unsure about sizing so sent an email to ask. Kieron was so helpful and friendly - responded instantly, offered suggestions and even managed to find the exact size we want... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed some new Secrid products and this site had the largest selection so ordered a Card Protector and Mini Wallet online. Both items were individually wrapped, came with a separate bran... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service. Had a query about my purchase, they replied almost immediately when they opened the next morning. A personal email from a real person, not an automated reply. You don’t get cust... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff at Woven were excellent, really helpful and nothing was a problem to get the suit just right and fitting perfectly before my recent wedding. Definitely would recommend and looking forward... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de trajes formales
  2. Servicio de sastrería
  3. Tienda de ropa
  4. Sastrería a medida

Escrito por la empresa

Woven is an award-winning Gentlemen's Outfitters situated in the heart of Durham City and was born out of a desire to have a more personal approach to men's fashion. We offer a diverse range of tailoring, casual wear, accessories & footwear; alongside wedding packages, suit hire & bespoke made-to-measure services. The woven workshop also offers clothing alterations and dry cleaning all under the same roof. As an independent retailer, we pride ourselves on our customer service, for which we have won numerous awards. We are immensely proud to say we have gained over 15 different retail awards, including Durham City's Retailer of the Decade, Independent business of the year and Family business of the year.


Información de contacto

Información importante

4,9

Excelente

TrustScore: 5 sobre 5

180 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(180)

35 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

A lovely shop with fabulous clothing and friendly staff

A lovely shop with fabulous clothing and very friendly staff. This time I bought on line and the clothes arrived safely, well packaged and with a total reassurance of dealing with a business who are totally committed to customer satisfaction.

25 de septiembre de 2023
Logotipo de Woven Durham

Respuesta de Woven Durham

Thanks for your great review Elaine, and thank you for supporting our small independent business.
Jess

Valorada con 5 estrellas sobre 5

Woven Durham 10/10

Outstanding service from start to finish, outstanding quality of the suits aswell. Everyone in the company was willing to get the extra mile for me. Really refreshing experience and will definitely recommend woven to friends and family. Best plave for suit purchase/hire in the north east.

28 de agosto de 2023
Opinión espontánea
Logotipo de Woven Durham

Respuesta de Woven Durham

Arron, your review for Woven is fantastic and we really appreciate you taking the time to leave some feedback. Thanks for shopping with us, we hope to see you again soon.
Jess

Valorada con 5 estrellas sobre 5

Quality staff

Quality staff, quality clothing. Nothing was a problem.
Wrong size shoes? No problem!
Extra shirt, the very next day? No problem!
We would definatley recommend Woven !!

9 de septiembre de 2023
Opinión espontánea
Logotipo de Woven Durham

Respuesta de Woven Durham

Thank you for the great review, we appreciate you taking the time to leave us some positive feedback.
Jess

Valorada con 5 estrellas sobre 5

Really nice suit and great customer service

Ordered a really nice 3 piece suit and it arrived quickly. Had to return to jacket due to ordering the wrong size and the customer service at Woven is fantastic. We got our wedding suits from Woven 5 years ago and now it is the only place we would consider buying a suit from!

23 de julio de 2023
Logotipo de Woven Durham

Respuesta de Woven Durham

We're so happy you had a great experience with us Nicole, Thank you for returning to Woven!
Jess

Valorada con 1 estrellas sobre 5

Nothing went wrong

Nothing went wrong, good item. I just don't like the idea of Trustpilot. It gives a false impression.
Isn't it enough to have the product and not send it back beecause it is good?
Trust pilot is a false indication of a service. Anyone can paint something rosy by getting friends to extol the virtues. The less all this business the better. It's just buying and selling not appraisal of a moon probe.
I do not want you to set up an account under any circumstance

18 de julio de 2023
Logotipo de Woven Durham

Respuesta de Woven Durham

Hi George, we're so sorry you didn't feel like our service was 5*. We strive to offer only the best to our customers and would love to know how we can improve. Any feedback is appreciated and taken on board.

If you'd like to speak with us directly, feel free to email us at web@wovendurham.co.uk about your issues and we try our best to correct them for you.

Kind regards, Jess

Valorada con 5 estrellas sobre 5

Brilliant service & excellent value

Brilliant service from Mary and the team today… kindly fitted us in and the quality of repair is superb… EXCELLENT value for money. Would highly recommend

6 de julio de 2023
Opinión espontánea
Logotipo de Woven Durham

Respuesta de Woven Durham

Thank you Michelle for taking the time to leave us a review. I will pass on your kind words to Mary.
Kind regards, Jess

Valorada con 5 estrellas sobre 5

Amazing kind and caring staff

Amazing kind and caring staff. My son with autism, was offered an excellent amount of service. Chris let Jack go into the store early to get his suit adapted. Because of this Jack avoided the crowds of shoppers, this would of been something that would of caused a large amount of distress to Jack.

25 de junio de 2023
Opinión espontánea
Logotipo de Woven Durham

Respuesta de Woven Durham

Thank you so much for the review. It was a pleasure to meet you and Jack and we're so glad the visit was enjoyable!
Thanks again, Jess

Valorada con 5 estrellas sobre 5

I can’t thank the girls at Woven…

I can’t thank the girls at Woven alterations enough outstanding service! Mary went above and beyond reconstructing my full suit ahead of my wedding - She was absolutely fantastic!

15 de junio de 2023
Opinión espontánea
Logotipo de Woven Durham

Respuesta de Woven Durham

Hi Tom, thank you so much for taking the tie to leave a review. I have passed your message on to Mary and the workshop team and they're over the moon to have such great feedback.
We look forward to hopefully seeing you again soon.
Thanks, Jess

Valorada con 5 estrellas sobre 5

Very knowledgeable staff who go the…

Very knowledgeable staff who go the extra Mike to help. Super selection of menswear .Highly recommended!

20 de mayo de 2023
Opinión espontánea
Logotipo de Woven Durham

Respuesta de Woven Durham

Thank you for your kind review Abdar, it was great to have you shop with us!

Valorada con 4 estrellas sobre 5

Good quality but images on the website…

Good quality but images on the website look different to the actual product.

3 de mayo de 2023
Logotipo de Woven Durham

Respuesta de Woven Durham

Hi Ugyen, we're so sorry you've experienced this. We strive to try and offer the best representation of our products online, although this isn't always the easiest with different screens and colouring for every device. If we can help replace your order with a better-suited garment or colour choice, please get in touch and we will try our best to resolve this for you.
Thanks, Jess

Valorada con 5 estrellas sobre 5

quality and stylish products

Easy to use website, fast and well packaged, and most importantly excellent quality product (jacket).
Would definitely recommend

23 de abril de 2023
Logotipo de Woven Durham

Respuesta de Woven Durham

Thank you for the great feedback Gavin, we're so happy you had a great experience with our website and service.

Valorada con 5 estrellas sobre 5

Customer service is excellent

Customer service is excellent! I had a top to exchange for a smaller size, it was reordered, and within 3 days it was ready to collect. The staff are very helpful and knowledgeable.

20 de abril de 2023
Logotipo de Woven Durham

Respuesta de Woven Durham

Thank you Darren for leaving us a review, we're so glad you had a great experience when ordering

Valorada con 5 estrellas sobre 5

A cut above every other suit shop I've…

A cut above every other suit shop I've visited - great customer service, very friendly professional and informative as well a great range of suits and accessories to choose from.

10 de abril de 2023
Logotipo de Woven Durham

Respuesta de Woven Durham

Thank you Sam for a lovey review. We appreciate the feedback and always strive to offer the best customer experience in the North East and beyond!

Valorada con 5 estrellas sobre 5

Such a lovely shopping experience

Such a lovely shopping experience, superb customer service and high quality merchandise. Highly recommended ⭐️⭐️⭐️⭐️⭐️

12 de abril de 2023
Opinión espontánea
Logotipo de Woven Durham

Respuesta de Woven Durham

Thank you so much for leaving a review, we're so glad you enjoyed your experience with us!

Valorada con 5 estrellas sobre 5

Brilliant shop

Brilliant shop. Staff are great and the suits were amazing quality. Everyone looked great at my wedding.

17 de marzo de 2023
Logotipo de Woven Durham

Respuesta de Woven Durham

Hi Shaun,
Thanks so much for taking the time to leave a review! We're chuffed you enjoyed your experience with us. We'd love to see your wedding pictures and the suits in action if you'd be happy to share them. If so, please email them over to web@wovendurham.co.uk or tag us in them on Instagram.

Thanks agian, Jess

Valorada con 5 estrellas sobre 5

Perfect service- found my wedding suit…

Perfect service- found my wedding suit in stock, right size and it was immediately dispatched and delivered ahead of expected date - with a suit carrier and real care and attention to the packaging - faultless and Thankyou Woven Durham team I’ll be revisiting any time I need a wardrobe refresh

8 de marzo de 2023
Logotipo de Woven Durham

Respuesta de Woven Durham

Hi Leon,

What a great review - thank you for your lovely comments. We hope the day goes well and will look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

Excellent service and great quality

Arrived within the estimated time and the item was in very good packaging.
Being Gabacci the jumper is of excellent quality.

27 de febrero de 2023
Logotipo de Woven Durham

Respuesta de Woven Durham

Thank you so much for taking the time to leave a review - only the best here at Woven but we agree, Gabicci is always up there with the finest!

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