PetMeds Opiniones 

Emailed at 4:00am to say they were shipping an "auto ship" started 12 months ago. Then, charged card 10 mins later. Standard protocol these days would be an email a couple days to change/confirm an order.

I ordered special hydrolized dog food for my Bulldogs. I mailed in the prescription from our vet. The orders were placed for $1071.00. My credit card was charged & then the orders were cancelled. It has been eight days & the transaction charges have not been released by PET MEDS merchant bank. I am no longer disappointed. I am angry. Where is my $1071.00? PET MEDS, this is a piss poor way to handle your customer service. Do better!

Every single time I try to get a refill they say they have to contact my vet, even though they have valid prescriptions. Never once have they just used a refill on file. This delays shipping which is annoying, but also bothers the vet for no reason. They also cancel orders when you use a discount code, and then won’t honor it because they claim you already used it. Go to Chewy, they’re way better

The first couple shipments arrived without any problems. Then the 3rd never showed up, they said they mailed a complimentary prescription, well neither showed. My dog has to have this medicine 4x a day so I had to drive 2hrs, ive moved, to my old dogs vet. So I decided id try one more time with Petmeds so I ordered some again...sadly they refunded me once of the 3 purchases and never received any 3 of the orders. I have to have a reliable pet prescription because of my dogs health so I've canceled with petmeds. Now, looking for an alternative or ill have to make a drive once a month, sad.

I ordered a medication for my cat that was listed on the website in details as well as images on the medication bottle as Chicken Flavored. I received the product, and it's Cherry Flavored. I reached out via text to Pet Meds thinking it'd be a quick response. No response to the text for 2 days, despite the auto response saying an agent would be with me in 3 minutes. I then turned to email instead and sent an email on July 31 detailing my issue. I received a response a day later - great - indicating that yes, the webpage was wrong and would I like a refund. I said yes, I'd like a refund on the same day. It's now 12 days later, I've nudged via email to check in 4 times after a few days of silence, and have yet to receive a reply. I turned back to text again yesterday to see if that got a response, again it noted 3 minutes and you'll have an agent, yet - no response still a day later. When you get the email that asks you to take a survey on how they did, it doesn't even go to a survey. I am beyond frustrated at this point, this is the absolute worst customer service I've ever received anywhere.

Petmeds has consistently screwed up my pets prescription so many times I left and went to another pharmacy. They keep losing refills so I keep having to send the same prescription over and over. No apology. Customer service could not care less. Go to chewy. They will cover the cost of a ten day supply of meds for emergencies.

Set up autoship for my 13 yr old dog in heart failure. Thought all was good, ran out of meds and called and was told there is no account!!!!!! I have email showing we have the account.

My dog passed. They had a medication scheduled to ship. I canceled on the site, emailed and called (all useless because no one responded). They sent me a condolences email. Then an email that they shipped the meds. Thanks! I have to deal with hundreds being charged for medication for a dead dog. This is how I want to remember my loved pet. Poor customer service and automated fake care.

They have the best selection of pet medicines around, and I loved their free samples. However, I was very frustrated with their subscription service. I would order a 30 day supply of vitamins and wait forever for the replacement to arrive. Eventually, it did. But, it never synched up with when I needed them. Like many others, I use several subscription services for various staples. They usually arrive just before or immediately after I run out. Not Petmeds. I never received the auto ship when I needed it. I tried several times to modify the subscription to make it work. But, they seem to ship after the subscription time of 4 weeks (which is adjustable) expires. That's too late! And I don't know whether they ship with U.S. Mail. So there is no certainty about when your product will arrive. Lastly, their website is solid. However their mobile app is way outdated and clumsy. So, unfortunately, I have to go back to Amazon to order my vitamins for my 3 dogs.

Yes, pet meds pricing is hard to beat, but their customer service has gone downhill as of recently. When you call your toad that your whole time is less than 10 minutes after waiting for 30 minutes. When you leave your number to get a call back you never get a call back. When your pets prescription expires, you don’t get any notification letting you know until you try to order the medication. So all they’re pricing is hard to beat. You have to put up with other negative aspects of doing business with pet meds.

Absolutely IMPOSSIBLE to get a hold of customer service. Emailed them because they weren't answering phones about a week ago because they had a promo and I wanted to see if I could get it applied to my autoship order in the form of some kind of credit because it was $50 savings. They never answered. Whatever. Decided to take the loss. Then, my $445 worth of Simparica was "delivered" today, but it wasn't. There were no packages delivered to my home. Called customer service again because i need to rectify it and no one answers even during the times listed. At this point, I feel like the company is a scam. Beware.

After PetMeds insisted on a week of back-and-forth with the vet, delaying my cat's treatment as he continued to deteriorate, they sent me the WRONG MEDICATION! When I called them, they refused to send me the correct medication because they didn't even stock it - their website was a lie. 1800PetMeds is a danger to their patients. Do not order from them.

I created an account for a nonprofit animal rescue organization that is exempt from paying state sales tax. I asked that the sales tax exemption be applied to the account and submitted all necessary paperwork. 1800petmeds refused to add the tax exemption to the account, writing "We do apologize, but we are not currently able to set up accounts for Tax Exemptions." I have been a board member of this group since 1992 and have set up countless tax exempt accounts with business ranging from local veterinarians to big retailers like Walmart. Not once have I had any issues until now. Clearly, 1800petmeds does not value business from animal rescues and they certainly won't have to bother with business from us.

This is the second review after 4 contacts with petmeds. I placed an order on may 22. I always keep track of the number of trays left and order with a few days leeway for delivery. I had to contact them when the food didn't arrive after , I think 7 or 9 days, then I was told they get the food from a third party so? Do something about it! Shouldnt be customers problem. So after another contact ( and review), they send me 8 cases of A DIFFERENT FLAVOR!)FISH! MY CATS WONT TOUCH IT. THEY GREW UP ON FORZA HYPO LAMB. I HAD TO FEED THEM FORZA RENAL CARE, LAMB THAT I HAD LEFT FROM A CAT THAT DIED. SO NOW ITS MAY 31ST AND IM OUT OF RENAL CARE AND IVE BEEN OUT OF HYPO LAMB SINCE, I THINK, THE 25TH. STILL NO DELIVERY BUT I HAVE 8 CASES OF FISH TO GIVE TO A RESCUE. IF YOU KNOW CATS, YOU KNOW THEY WILL STARVE BEFORE EATING SOMTHING THEY DONT LIKE! I CANT GET THIS FOOD LOCALLY. MY CATS ARE MY BABIES AND IM SO STRESSED OVER THIS.

I ordered Simparica Trio for my two dogs because of the affordable price; however, the process of getting the prescription sent to PetMeds became inconvenient for me to manage.
I emailed the Rx Team twice requesting cancellation of my order. On both occasions, I received responses confirming my order had been cancelled as requested.
Two days ago I received an email stating the prescriptions were approved by my veterinarian, who actually never made any approval call regarding this order.
I contacted customer service and was informed that my order had never been cancelled. The representative sent me a link to print a return label, but the link does not show the label to print anything.
At this time, I am out over $270 and will be receiving an order that I clearly requested to cancel multiple times.

Just recently signed up with this company needed my dog food to ship a little sooner than expected had placed the order on Monday was expecting it to ship Tuesday. Wednesday rolled around I still do not have a confirmation on the order decided to go check. They are currently canceling the order. I cannot get a hold of anyone. The wait time went from two minutes on the phone to five minutes and it was continuing to increase on how long I would be waiting on the phone to talk to someone. I did not get any cancellation notice. Email to say that this order had been canceled so I have canceled my auto ship and found someone else to get my food from and I only have a few more days left on my dogs food now. I would not recommend them at all because it takes them a week to get the food to you. There are a lot better places that ship out dog food a lot quicker.

Where do I start!
I ordered some canned dog food from PetMed, never got it, when I called them up and asked him what's going on they told me my order got refunded. When I asked them why they didn't seem to know anything. I just went to another company and cut my losses. Recently I tried again to buy from PetMed and need I mind you every time I buy it's at least $250 worth of items. They told me my account is locked and I should go somewhere else and buy. When I asked them why they literally could not tell me anything. Some of the worst customer service I've ever dealt with! The lady just kept saying aww I'm sorry which was literally just pissing me off more.
I've done absolutely nothing wrong to be treated like this, I buy in bulk, I have multiple animals to buy for and I buy frequently.
There's one particular lady in customer service that I always get, her name is Diane out of the three times I call her she only makes the situation worse, never better, never resolved, always escalated and gets worse. Good luck if you ever deal with petmed, all I wanted to do was buy some freaking dog food 🙄

Loyal PetMeds customer for years. It's cheaper than what my Vet offers. They fulfill my mail-in orders super fast. I've never had any delay. I'm grateful they offer coupons as well. ALSO, must make note of how awesome their customer service folks are on the phone. Always super helpful (no accents to decipher) and willing to go above and beyond to help customers. I respect and appreciate this company for all it has to offer.

I needed worm medicine for my cat and was on a budget so really couldn't afford to go to the vet and pay for testing, visit meds etc. They also require prescription there while pet meds does not. I got the medication within a couple days and it worked right away.

They have gone DOWNHILL!!
They had been reliable in the past but not anymore!!!
I ordered last week but they didn’t contact my vet for 2 days! I had to waste my time calling over and over asking for status.They finally contacted my vet and apologized for the delay, then said they shipped overnight but still haven’t received my order AND
No email confirmation
No tracking info
My dog has been without her medication for almost a week bc of their incompetence.
I called again , still no medication has been delivered.
I will not use them again