adairs.com.au Opiniones 

Unfortunately I have to agree that online shopping with Adairs should be avoided. I signed up to Linen Lovers and received the welcome voucher which I then used for an online order. Part of the order still hadn't been sent after 3 weeks so I reached out and was told they over sold and have none left, so I would receive a refund. They refunded the cash portion I paid but refused to reinstate the voucher I had used for an item I didn't even receive. So not only did I not get the item I wanted, but they also blatantly stole back the portion of the 'welcome voucher' they'd given out. Just don't bother.

I just purchased some towels from Adairs @ Castle Hill and very pleased with the quality. They were 40% off so great price as well. Staff were helpful and friendly.

I ordered a outdoor seating set and the package was sent to the wrong distribution address 3 times, we even offered to drive and pick it up, but this was met with crickets. It did not arrive in time (was a gift) and was no longer needed as another gift was purchased. Item needed to be returned, charging 30% to return. Adairs delivery services are absolutly crap. To lose $300 becasue they cant get their delivery organised. Stay away..

I’ve been chasing a refund for a returned faulty quilt cover set for a month now. I’ve sent 4 emails with no response and have called customer service at least 6 times. They keep telling me a Team Leader will call me back to process my refund and I never receive a call back. Terrible experience and issue has not yet been resolved. I absolutely do not recommend purchasing online or making a return via post.

Made a purchase on Saturday 30/11/24 at Adairs Doncaster Westfield. Three staff members were working and for my purchase I was assisted by two of them. Both ladies were not friendly at all. Neither could smile, both made me feel like I was an inconvenience to them. If you can’t be pleasant move on or retire already.

Adairs have the worst delivery partners in Australia, l've had a half bed delivered to my place 10 days ago. Adairs do nothing, the courier just excuses after excuses, "the item has been scanned today and will be delivered in 1 or 2 days", and its been week with this excuses evrydady! Avoid Adairs people, they cant handle!!

Minus 5, worse - 10. All the savings they advertise or anything worth buying “on special” is out of stock, or you can’t have it delivered or collected! What a joke. You can buy a Temu blanket for only $50.95 on their site! It’s $3.50 on Temu 😵‍💫

What you can improve on is who you are using for couriers ,as for years I've been able to buy furniture from you and have it delivered to my country are no problem ,but now they will not deliver to Foster south gippsland 3960 ,I'm sorry but you are missing out on alot of sales from country people, and more to the point don't seem to care anymore about your loyal customers ,I find it very dissapointing

Took my money and then never delivered the item before deciding it was out of stock over a week later. Complete waste of time.

Received my online order for a mug that was full price. It has a mark inside of it already, obviously dirty and I’m not sure if someone has used this item and returned it. Disgusting service from Adairs.

On 25 Sept placed an order for 3 cushions $179.52. Monies were paid . On 3 Oct got a generic email to say no longer available monies will be returned in 3 working days. Here we are 8 working days later and no refunds. I have emailed twice , no response. Tried calling no answer. Next stop Fair Trading Qld.
Order number WEB86594779890

I must be in the minority after reading so many bad reviews but I am really pleased with my in store ordering experience from Adairs, Ocean Keys, WA. The lovely staff member was so chatty and helpful. I ordered my new bedhead for delivery and when it arrived 6 days later (14 Oct 2024), the lovely delivery man John was so helpful. He unpacked it, put it in place and took away all the packaging. A very good experience for me👍

After sales service is shocking, slow turn around on delivery, for an Australian based company I am so disappointed, I am currently waiting for a dispatch date after a week, tried to request a refund so I could go in store and pick items manually. But somehow it has progressed too far, even though I haven’t got a notice of dispatch?
All I can say is never again.

As others have noted, it takes quite a long time to ship the product, and from there the consumer has to wait a long time for it to reach them again. If I had known this before I bought the product, I would not have bought it from adairs.

I received a lovely scented candle as a gift, unfortunately the glass casing was not heat resistant and caused damage to my white kitchen benchtop. I contacted Adairs with photos, to alert them to the fact they are selling dangerous candles. Instead of taking the time to investigate and rectify the faulty candles they chose to claim I hadn’t used the candle correctly!
I strongly advise to stay away from Adairs candles as they may cause damage and Adairs is not prepared to take precautions to ensure the safety of their customers

Second attempt to purchase bulky items and be able to carry them out! Asked for a bag such as the one provided by other linen shops. No deal. No bags big enough and the small ones you need to purchase.

Worst customer service experience from Sharon at the camberwell store yesterday and today! I usually experience great customer service from most of the stores, but not this time. I was after an item that the camberwell store had in stock and I wanted to make a purchase via phone/link which I have done so before at other stores at around 4pm. Sharon was rude and would not send the link and said it was too late in the day. This item was the last of the stock that's around and she held the item and price for me but I had to go out of my way and make arrangements for me to have time to physically go into store the next day. When I purchased this item she would not let me use my linen lovers voucher even though the purchase was over $50 (which was the minimum requirement). Overall a terrible experience and I will never be going to the camberwell store again or be renewing my linen lovers ever again! All I wanted to do was purchase something and I should not have encountered such a horrible experience!

Slowest despatch & delivery known to man!! I won’t be ordering online again that’s for sure. I ordered baby gifts for a baby shower that’s already been and gone so I had to go out & purchase more items. I have another baby shower this weekend that I could utilise the gifts for and it’s looking like it won’t arrive by then either! Ridiculous,

Got a gift voucher for Mother’s Day, was so excited even spent another $200, that was 13/5 and it’s now 27/5, I’ve emailed and even sent a message on instagram with an absolutely don’t care response. Do not order online I’m having massive regrets and thinking of cancelling my order

Called up to speak with a team member regarding an online order and was greeted by a rude woman who hung up on me. I’d placed an order over a week ago and received zero response from Adairs and was wondering where my tracking number was. She said “it hasn’t been dispatched yet”and I said “on an order made over a week ago?” And her response was “yeah we’re busy”. Um okay Adairs, you’re not a small business, you definitely should be able to fill orders in a timely manner. Then told me I should expect to be waiting at least another week and hung up. I had started to ask her about another enquiry and midway through talking she literally hung up the phone. I had to purchase a Linen Lovers membership with my order, and have not received a confirmation email regarding the membership number, so if I want to purchase again from Adairs I will have to call customer service again to track down my membership number. Considering how poor my experience was this time around, I doubt I’ll ever shop there again.