adairs.com.au Opiniones 

I ordered my item beginning of September and I still have not received it although I was sent a message to say it was on its way. When I finally got to speak to a customer service operative she did not know why my order had been cancelled and would contact me back to let me know. I still have not received a call back or my refund. I have also completed an online contact us form 3 weeks ago and I still have not received any contact. Worst customer service ever. I will not be buying from Adairs again. I WANT MY MONEY BACK - If you cannot supply the goods then do not take the money, I should have learnt from the first online experience with adairs when my product turned up 12 weeks later. Never again!!!

Beware - Customer service non exsistant full of excuses every corner ! I ordered furniture not available in store 5 weeks ago was told by two customer reps it’s on it way to be told yesterday it hadn’t even been dispatched from warehouse their reply “ due to large event” “this happens” excuse excuse ! “ maybe go buy same prodcut some where else “ was suggested ! This is the worse online shopping experience I have ever had!

DO NOT shop at Adairs online! I first made a purchase on an item on 14th September. After a long time of waiting with no delivery I eventually discovered that my parcel was lost in transit. I spoke with an Adairs customer representative on 24th October (Over a month since my purchase) regarding the missing item and was advised that another item would be shipped for delivery and I should expect a new shipping notification. I continued to wait and received no updated shipping notification and nothing arrived in the mail. I then had to contact Adairs AGAIN on 1st November to ask why my items had still not been shipped. Again – I received another response that my order would shortly be dispatched. 12 days later I still hadn’t heard anything and so emailed AGAIN on 13th November asking how much longer I was expected to wait. I then received an email on 16th November advising that the item is no longer in stock and a replacement cannot be provided. I was advised that a full refund would be processed in 1-2 business days. It’s now been 4 business days with no refund! You’d think that given all the poor customer service, they could at least refund me in the timeframe they say they’re going to! I have been extremely patient and polite throughout this whole process and am appalled by their extremely poor customer service. I am definitely not feeling like a valued customer. Don’t waste your time.

no delivery, no refund , no way to contact the main centre , no care factor. after not receiving a product by mail after 5 weeks we asked for the product to be recalled and to be refunded.
product was recalled but no refund received, after 14 days went into to a store to seek refund , the store could not refund me or get an answer from the help centre , we still dont have a refund , so dont purchase online from this company

Purchased a flanellette sheet set online. When opened the package, the flat sheet had a massive hole in it. Called Adairs asking how can I get a set replaced even with the different design, and was told I can only get a refund, as they can't replace the faulty items unless they are exactly the same design or colour. Their system that doesn't allow it so if the item is out of stock they can't give you the same product in a different colour, only refund :(. Very disappointed!!!

Exceptional service.
Tamara,Northland store, Preston,Victoria, went above and beyond.
Tamara arranged to transfer an item from another store, then called to advise me the item was on the way, and stayed in touch until the item had been delivered to me.

Customers put trust in your staff to deliver the goods, have knowledge of the stock they are selling, have good listening skills and are able to problem solve . Tamara shone in all these areas.

Adairs would do well to highlight Tamaras customer service skills in their training video.

Extremely poor customer service from the online team.. have been chasing the whereabouts of my order and i keep getting the same ridiculous answer everytime "we will contact our warehouse team and get back to you".. im sorry adairs you are completely god dam incompetent.. NEVER AGAIN.....TAKE PEOPLES MONEY AND EXPECT THEM TO WAIT A LIFETIME FOR THEIR ORDER... and yes i will continue to leave reviews until i get an answer

I would like to thank Selen at homebush DFO for all the help and attention she gave me. I called the store in the morning and she was happy to assist with my enquiry. Going to the store 2 hours later, Selen went above and beyond with my questions and purchase. Thank you sooo much again.

I now realise why Adairs do not have a customer review page on their webpage like other online/retail companies. If there was, I would never of placed an order with them.
Placed the Order 6 April 2022, contacted them a couple of times and still waiting 22 May 2022.

This is the worst online experience I've had. I placed an order 6 weeks ago and there is no sign of my chair being delivered. I've contacted customer service 3 times and no one knows about anything. They are not even able to locate my order or tell me why it hasn't been shipped yet.

I order 2 chairs on the 22 February 2022, today it is 25. April 2022. There is no trace of the chairs yet. It looks like a scam to me. I will not order anything else online from Adairs. Other companies have also delays but they are still delivering in a reasonable time. They said 14 business days when we put the order in. Look for other retailers online.

I was at your store looking at purchasing some bed pillows and was told by the sales lady that there are no returns on pillows due to “ Hygiene “ reasons . I later found out on your website that if I were to purchase a biannual membership that you offer a free take home for one month trial. I find this extremely hypocritical that your store has issues with me purchasing and returning pillows but for a subscription fee I am fully able to do so! So hygiene isn’t really so much of a concern to your store as much as the monetary value is. I am also really shocked that you allow people to trial pillows at all given they have their face and drool all over it for a month and especially concerning is the high rate of Coviid which seems to be completely forgotten about. Then you restock these items back on the shelves and expect customers to purchase a second hand used item with the possibility of lice, coviid or other bodily fluids on it. This is really unacceptable and extremely unhygienic.

I had a bit of trouble with my linen lovers last week and was trying to purchase something, and their customer service was amazing.
I was frustrated initially with the website, but they fixed my issue straight away and went above and beyond to do so. They ended up discounting my item further because the price had dropped since I’d ordered.
Both people I spoke to were helpful and understanding despite me being panicky and frustrated. Especially Cass, so if Adairs are reading this, she’s great.

Purchased and paid for a bedhead online months ago, still waiting on the product and a response to my calls and emails to the Adairs help centre. I would not recommend Adairs to anyone and would have given no stars if that was possible. Tomorrow I will lodge the matter with cbos.

I ordered my quilt cover on 31/12/2021, fully recognising it was a busy time of year. When I received emails on 5/1/22 and again on 11/1/22 apologising for the delay and no real timeframes, I started to worry.

A quick google search and I was convinced I'd said goodbye to my quilt cover and any chance of refund. Reviews from others were far from satisfactory.

I was pleased to receive an email on 13/1/22 saying my goods had been posted but based on other people's experiences, I was still worried that perhaps I'd receive the wrong order.

Either I got lucky or Adairs have lifted their game! Credit where credit is due!

Don’t order online!

I ordered online in November hoping that it would be delivered before Christmas, the didn’t even ship it till 4 weeks after sale.

They do not answer their emails the only way I got a reply was to post a negative comment on an Instagram post. I still have not gotten my order 7 weeks adhering ordering.

I got an email from customer support today about an item I didn’t even order, so I am still waiting on my product.

We ordered a set of sheets and doona cover set on the 26th Novemeber (today is 6 December). We have received a number of emails blaming COVID restrictions for the fact that they still haven't dispatched them. It is December 2021 what covid restrictions are left and why do they only seem to be affecting you?

Since we ordered from Adairs (who still haven't even put the items in the post) we have ordered and received two shirts from The UK (that's right, England!). We have ordered, received, returned (due to a fault) and received the replacement large (very large) children's play mat from QLD. We have also ordered and received 6 extra large ceiling fans from VIC.

So why Adairs, do you dare blame COVID for your incompetence when everyone else seems to be dealing with it just fine???

We're calling today to get out money back and just get something from Myer. Don't waste your time people!!

The best customer service, they treat their customers so good and the quality of their beautiful products is awesome! Love Adairs

I wish I had read reviews before jumping onto buying a product from this website. I purchased a kids flip out bed Sept 9th, 2021 and it’s hasn’t been shipped yet. It’s now October 24th. I need my refund back.

Deeply disappointed with the level of manufacture in their Home Republic brand. Not inexpensive to purchase (okay, not exorbitant, but not on the cheap end of things).

Colour of quilt cover doesn't even resemble the promotional images on their Website - I understand that colours can vary due to lighting, but this isn't even a close cousin, the backing material is a course voile (incredibly thin, lightweight, cheap cotton), which I'll frankly be surprised if it lasts more than a couple of months.

Have purchased fitted sheets that have stretched and bagged after a single use.

All in all, the quality is incredibly low. The people in the stores are all very nice, it's certainly not their fault, but the underlying company is producing goods not fit for purpose and charging quite high prices for them.

Will never, ever return and I would advise any potential customers to tread very, very carefully - you will in all likelihood be disappointed with your purchase.