adairs.com.au Opiniones 

I bought a Henna doona cover online. The product is not good quality. It's pilling and looks very old when I have had it for under 6 months. Adairs customer service are saying this is fair wear and tear and I didn't follow instructions for use. It's a doona cover not a tv! I haven’t had this problem with doona from other brands. Very disappointed and won't use Adairs again.

Paid for delivery but no delivery was happening. Only received attempted delivery email. They should have an option where they can refund the delivery fee.

Absolute worst online ordering service. Waited over a month for a sheet set. Only responded when prompted. Then after another week received a generic email to say due to a technical error the sheets were no longer available. So in actual fact they allowed me to purchase an item that was most likely already out of stock. Lift your game Adairs. Disgusting effort. From now on will go to Bed Bath n Table first.

Tried ordering and they would not accept PAYPAL, quickly got off that app. Probably a scam.

Just saw reviews, I think I dodged a bullet.

Absolutely terrible online ordering system -four weeks later and three phone calls and I finally have the item that was supposed to be shipped within three to five days. Don’t try sending in an email to enquire where your order is either - it’s up to seven working days for a response - and four weeks later I’ve never even received a response to my email. I ended up calling and was told I’d be receiving a phone call back to follow up on where my order is - and never received that either. I had to them call back. Save yourself the stress and don’t order with Adair’s online. What a terrible system with very, very poor customer service. I’ll never shop there again.

Ordered a bedhead 1month ago. Still have not received it, no updates to the tracking since the 9/11. Adairs don’t care, barely reply even after trying their website, social media. The tracking company seem more empathetic and it’s not even there product. I will Absolutley never ever order from this store online again. Absolute BS and disgraceful customer service.!

Your customer service is terrible. No return calls and you’ll have a response in 48 hrs that never happens is a joke. Looking at all the reviews on trustpilot I can see I am not the only one that has experienced this. You would think with this many negative reviews they would do something about it!

Worst customer service ever. Don’t bother ordering online. Your product will never show up after being delayed multiple times. If you ever need a refund you can forget about that too I had to call up 3 times and they still haven’t sorted it out months later.

Terrible customer service. Ordered online, product took an extra week to be dispatched than they said on their website at the time I was purchasing. When I was finally provided with a tracking number in the dispatch email, the tracking number never worked. It still doesn't work, nearly a month later. Emailed Adairs through various avenues multiple times asking where my item was, or what the actual tracking number was. I got no response. Did not get any response at all until I disputed the transaction through my bank as the product had not arrived and the tracking didn't work. It was only when my bank reached out to them directly to tell them that they were refunding me the money I had paid that they bothered to reply. They did not apologise for, or explain, the delay in my item being shipped, nor did they acknowledge that the tracking number didn't work, nor apologise for the weeks-long radio silence. Product finally arrived, quality very poor. The sheets feel cheap, when they cost nearly $200. Will be returning. An absolute waste of time.

I had two pillowcases that I had purchased through Jamie at Adairs DFO, Uni Hill. I had every intention of collecting them when my health went poor. I rang up and spoke to Jamie and asked if I could have them posted out at my expense, however, she said no because I was regional Living in of all places Gisborne. A 45 minute drive. As I found this incredulous, I then had to pay a carer at $62.17 per hour plus mileage to drive down to Uni Hill from Sunbury to collect these two pillowcases that they’ve decided they could not post out. When my carer arrived they told her they do not do third-party pick ups. This was the first I’ve heard of about this. My carer rang me, I asked her to hand the phone over to whoever was serving, which was Jamie as she then told me she could have posted them out, I reminded her. she said she wouldn’t, and that’s when she told me that I lived in Woodend which I said I did not. I asked for the manager who got on the phone and this is where it gets disgusting. The manager on this day of Uni Hill DFO was pulling faces, rolling her eyes and making all manner of expressions of exasperation and inconvenience when I was telling her of my disability, and inability to collect these myself, and the fact that I was paying a carer huge rates to come and pick these up and that her staff member Jamie said she would not post them out. Jamie then said to her that I lived at Woodend again. She reluctantly gave them to my carer once I sent her a screenshot of an order I had with Adairs, as I never got an update of my order of these pillowcases or any kind of receipt. How dare a staff member, a manager, have the audacity to pull faces while I’m describing my painful disability and inability to collect these in front of my carer, as if I wouldn’t be told, and as if I wouldn’t complain, is she that stupid? Clearly she is. Clearly Adairs are idiotic for even employing such a person and I expect disciplinary action. She is a disgusting, uncaring human being that does not belong serving the public. I find this treatment actually abusive of the disabled.

I'm still waiting for a bedhead. 1 month now.
I've written for help and I'm receiving poor answers telling me that they're going to contact me.
The tracking number was wrong . I'm tired of this.
I'm Thinking,seriously, to cancel the order and ask for my money back.

Absolutely ludicrous having to purchase a bag for items purchased. What ever happened to the complimentary recyclable PAPER bags of yesteryear which were and are fully biodegradable?

Despite the sample of the down doona in the store feeling fairly nice and plump, and me opting for a top end version of their product, the thing is just about adequate for spring or autumn, to the degree that in winter I am again using my 15 year old doona, that I had been trying to replace.
But perhaps most annoying is the spam I have been receiving ever since, and no matter how many times I have opted out (not that I ever opted in), and how many times I have written to complain, it still has not stopped.
I have now actually submitted a complaint to ACMA, I have so had enough of it.

i went to Rhodes store today 12/05/23 at 1.49pm the ladies are so rude, i have been member for so many year , and today i ask one of the stuff to give ma a fitted sheet t for a QB she rudely say to me it is on shelf i ask if she could reached for me ,she did and placed on the table on my request, i ask how much she told me it is 73$ because im a member than when i try to pay she told me that my member expire and i cant have for that price ,than i call for a manager, manager come and also listen our conversation before not willing to help and roiling her eyes rudely say i cant have it, i ask I'm are member, and i need to have priority than they START laughing and rolling with they eyes and they threaten me they will called security i replay i will wait.i ask if they called main office manager they pretended he or she is in a meeting customer need to be first AND NEEDED TO BE TREATED WITH RESPCT, I'm writing you this and demand white fitted sheet with extra dept. at the price of 73$ as price with the member was today 12/05/23 please let me know urgently if not i will go further kind regards Ana my email adress is

I love adairs products, but I absolutely hate going into adairs stores purely because of the way staff harass people, so scripted and in your face, obviously they have management on their butts with sales upgrades but holy, give it a rest! I’d probably be more inclined to walk into their stores more often if the staff didn’t act like such pests.

Have tried contacting adairs through every possible avenue and still can not get a hold of them. I ordered 1 set of cot sheets 6 weeks ago and still have not received them or a response to any emails, chats or Instagram messages. Absolutely appalling service.

I bought a kids teepee and a month after it hasn’t been delivered and no response to my email enquiring on it.

I placed many orders lately and received so many times wrong items and in one of the order, all the items came in a big parcel but with one item missing.

Talked with someone online and emailed many times, finally got everything sorted it(I thought) and received this email saying I need to have someone to sign for me so I can prove my item is really missing. Honestly, I felt humiliated, you guys made so many mistakes and now you want me to find someone to sign for me as if I was lying.

Not sure if I can put my feelings even in words, it’s just disgusted me and you should be so shame of yourself.

Not one for a one star but. Package in limbo for a month, no one will reply to me, no calls answered.

Don't waste your time, much more trusting e-commerce stores to support who care about their customers experiences.

I bought dog bed from adairs Indooroopilly shopping center 26th December and find out already smells dog pee on it
I sent back it to shop 27th and refund but no apologize 🤣🤣🤣 nice business style 👏👏👏