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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Advanced water company time and time again never fail to impress. I use this company religiously for cylinder spares, controls, various valves etc. Really quick at picking up the phone , no waiting ti... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have used the team at Advanced Water Company LTD for many years, I always get a top level of service. Nikki (Nichola Cirulis) has always helped with any enquiry I have with a fantastic turnarou... Ver más

Valorada con 5 estrellas sobre 5

I don't very often write reviews but felt in this instance that Advanced Water Co.Ltd deserve a well earned pat on the back! I work for a plumbing merchant that has been dealing with them for over 8 y... Ver más

Valorada con 5 estrellas sobre 5

I can’t recommend these guys highly enough! The phone is always answered in a timely manor, the staff are knowledgeable and always a pleasure to deal with. When you are a busy ‘on the tools’ contracto... Ver más

Información sobre la empresa

  1. Tienda de insumos para plomería / fontanería
  2. Proveedor de repuestos de electrodomésticos
  3. Servicio de distribución
  4. Proveedor de piezas electrónicas
  5. Proveedor de equipos de calefacción
  6. Servicio técnico

Escrito por la empresa

The specialists for the distribution and support of Unvented hot water cylinders, water heaters, safety valves and spares.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

61 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(61)

38 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amazing experience

Amazing experience. Any time I've had to ring, I'm always greeted my friendly helpful staff who get the job done straight away. Cant knock anything about them.

22 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

What a lovely review, thank you so much! We’re delighted our team continues to make your experience such a positive one. Your kind words mean a lot to everyone here at Advanced Water Company.

Valorada con 5 estrellas sobre 5

Always very helpful and a fast response…

Always very helpful and a fast response on what part numbers are required

21 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Thank you for the great feedback! We’re really pleased to hear you received a quick and helpful response. Our team takes pride in making sure you get the right parts without delay, we appreciate your kind words.

Valorada con 5 estrellas sobre 5

Contacted the helpline who asked me to…

Contacted the helpline who asked me to send a photo of the part that I need replacing, within 5 minutes I received a part number. They are experts and wouldn’t hesitate to use again

21 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

That’s wonderful to hear, thank you for sharing your experience! We’re glad our team could identify the part so quickly and make things easy for you. We really appreciate your recommendation and look forward to helping again.

Valorada con 5 estrellas sobre 5

Advanced water always give 10/10…

Advanced water always give 10/10 service, super quick response time and always knowledgeable

21 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Thank you so much for the glowing review! We’re delighted you consistently receive quick, knowledgeable service from the team. Your 10/10 rating means a lot to us, we truly value your continued support.

Valorada con 5 estrellas sobre 5

Nothing is too much trouble in dealing…

Nothing is too much trouble in dealing with the Advanced Water team they are always helpful and always reply promptly

16 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Thank you so much for your kind words. We really appreciate your feedback and are delighted to hear that you’ve had such a positive experience with our team. Providing prompt and helpful service is something we take great pride in. We look forward to continuing to support you!

Valorada con 5 estrellas sobre 5

Always top service

Always top service. Quick delivery
The new what’s app number to send photos and enquiries to is a real time saver 5 stars

Thanks
MKM Scunthorpe

16 de octubre de 2025
Opinión espontánea
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Respuesta de Advanced Water Company Ltd

Thank you so much for your 5-star review. We’re thrilled to hear you’re happy with our service and quick delivery.

Valorada con 5 estrellas sobre 5

Always good using advance water for…

Always good using advance water for tech help and sourcing part numbers l. Keep up the good work

16 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Thank you for your great feedback! We’re so pleased to hear you’ve found our technical support and parts sourcing helpful.

Valorada con 5 estrellas sobre 5

Quick responsive and very polite

Quick responsive and very polite. Extremely knowledgeable and helpful with technical issues

15 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Thank you for your wonderful feedback!

Valorada con 5 estrellas sobre 5

Really helpful staff

14 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Thank you so much for your kind words! We’re thrilled to hear our team was able to help you. We’ll be sure to share your feedback with the staff!

Valorada con 5 estrellas sobre 5

Quick and super knowledgeable

14 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Thanks so much! We’re glad our team could help quickly and share their expertise.

Valorada con 5 estrellas sobre 5

Excellent service and very quick…

Excellent service and very quick response

13 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Thank you so much! We’re delighted to hear you were happy with our service and response time.

Valorada con 5 estrellas sobre 5

city plumbing barnsley

Advanced water company time and time again never fail to impress. I use this company religiously for cylinder spares, controls, various valves etc. Really quick at picking up the phone , no waiting time, no request to call them back and I always get an answer. Staff seem to be extremely knowledgeable and I've never had a problem with material supply. Great company to deal with.

9 de octubre de 2025
Opinión espontánea
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Respuesta de Advanced Water Company Ltd

Thank you so much for your amazing review! We truly appreciate your continued trust in Advanced Water Company. It’s great to hear our team’s service, product range, and responsiveness have consistently met your expectations. We’ll be sure to share your feedback with the team, it means a lot to us!

Valorada con 5 estrellas sobre 5

Great service

Good information, Very polite and helpful.

9 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Thank you! We’re so glad we could assist you quickly and that you found our team helpful.

Valorada con 5 estrellas sobre 5

I called to order a part and spoke to…

I called to order a part and spoke to the lovely Georgie.
Order taken quickly and professionally!
If only all Customer Service were this good.

9 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Thank you for your review Victoria. We are so happy we could help! We have passed on your kind message to Georgie.

Valorada con 5 estrellas sobre 5

Very professional service and helpful…

Very professional service and helpful company. They response every inquiry promptly and professionally. Must recommend to everyone.

9 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Thank you for the review. Please let us know if you need any help in the future!

Valorada con 5 estrellas sobre 5

Georgie came through in quick time and…

Georgie came through in quick time and helped me source the part I was looking for! Fantastic speedy and helpful

9 de octubre de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

I'm very glad that Georgie was able to help you source the part you need. Thank you for your lovely review!

Valorada con 1 estrellas sobre 5

Con merchants

I ordered an expansion kit for an Andrews
water heater, (£606.00) when I received it next day, I discovered that a 3/4 adapter was missing. I called customer services to ask for this part and a very slow process started via customer services. I needed this part urgently as the heater was to run my launderette, by late afternoon they called me to say that this part should have been in the box and that they would send me one in the post that day. I told them that because I had not heard from them I had ordered one from somewhere else at a cost of £50.
They eventually agreed to refund me for this, however I would still receive this part the next day. I did get a part delivered the next morning, the wrong part!! I contacted them again and yet again a slow process began, I was then emailed and told that yes it was an incorrect part. I was then I was told that it wasn’t a stocked item and would have to be ordered direct from Baxi and that I would have to pay for it!!! This item should have been in the kit and I shouldn’t have to pay for it twice,

Total con merchants, don’t use Advanced Water Company Ltd

8 de agosto de 2025
Opinión espontánea
Logotipo de Advanced Water Company Ltd

Respuesta de Advanced Water Company Ltd

Hi Paul, thank you again for taking the time to speak with us today and for sharing your concerns. We truly value your feedback and appreciate the opportunity to address the issue directly with you over the phone.

Please accept our sincere apologies once again for the inconvenience caused. We are committed to continuously improving, and your experience has highlighted areas where we can do better. Again, we greatly appreciate that we were able to discuss this situation with you and could offer a resolution.

If there is anything further we can assist you with, or if you have additional feedback, please don’t hesitate to reach out. We value your business and hope to have the opportunity to serve you better in the future.

Warm Regards, Advanced Water Company.

Valorada con 5 estrellas sobre 5

Superb online merchant!!

I can’t recommend these guys highly enough! The phone is always answered in a timely manor, the staff are knowledgeable and always a pleasure to deal with. When you are a busy ‘on the tools’ contractor and you can make a five minute phone call and have the new part arrive next day it makes your job so much easier. I usually speak to James he is a credit to the company.

8 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faultless service

Ordered a part late on Thursday and it arrived Friday morning. Brilliant service, thank you.

7 de octubre de 2022
Opinión espontánea

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