Commande passée le 17/06/26, traçage d'un "dépôt à Chronopost". le lendemain... puis rien !! je fais une relance, le service client me précise qu'ils sont en redressement judiciaire et qu'ils font ce... Ver más
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Consulta las opiniones de los clientes
Je ne comprends pas les avis négatifs.jai commandé vendredi, aujourd'hui mardi ma commande est arrivée.les articles sont de très bonne qualité avec des réductions de fou !certe il n'y a pas de suivi m... Ver más
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... Ver más
La empresa ha respondido
A priori beaucoup de choix sur le site et des promos, mais catastrophique sur l'après vente. J’ai commandé un article qui a été envoyé dans la mauvaise taille, 2 fois de suite! Au 2eme renvoi de ma pa... Ver más
Información sobre la empresa
Escrito por la empresa
Afibel online catalogue : ladies clothing, menswear, undergarments, shoes, a world of fashion that's comfortable, elegant and trendy (senior, plus sizes). Afibel also has a line for the home, health and well-being, accessories...
Información de contacto
Bowling Green Mills, BD97 1AD, Bingley, Reino Unido
- 0 871 200 22 31
- service@afibel.co.uk
- www.afibel.com/uk
3,7
Medio
6 mil opiniones
Invita a los clientes a opinar
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Lamentable
Pour commander , aucun soucis, par contre pour ce qui est du retour et du remboursement, on n' en dira pas autant. Plusieurs appels au service clients, et jamais la même version des faits. Mauvaise fois, même lorsque qu'on les mets devant le fait accompli. Beaucoup de temps et d'énergie perdus pour rien. C'est lamentable.
6 de julio de 2025
Opinión espontánea
Respuesta de AFIBEL
Dear Valerie
Thank you for taking the time to leave us this feedback regarding a return you're trying to arrange.
So we can look into this for you, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
URGENT URGENT URGENT URGENT URGENT…
URGENT URGENT URGENT URGENT URGENT URGENT URGENT URGENT URGENT
Bonjour,
Suite a une offre catalogue reçu par courrier postal, je vous ai expédié une commande, d'un polaire avec fermeture éclaire, pour un montant total de commande de 26,00 en date du 21/05/2025,règlé par chèque sur le CIC EST n°8694202, que vous avez encaissé le 30 mai 2025.(auquel un sac a main devait être joint en cadeau)
Vous m'avez annoncé qu'il y aurait un différé de livraison de 6 semaines
A CE JOUR AUCUNE RECEPTION AUCUNE LIVRAISON DE CETTE COMMANDE? AUCUNE NOUVELLE
PAR LE PASSE J'AVAIS DEJA EU CE GENRE DE SOUCI ET J4AVAIS CESSE DE COMMANDER CHEZ VOUS
IL C'EST ECOULE PLUS DE 2 MOIS, CA DEVIENT DU VOL PUR ET SIMPLE
MERCI DE REGLER CE LITIGE DANS LE SPLUS BREFS DELAIS
SALUTATIONS
MARIE PIERRE DUMAS CE JOUR 25 JUILLET 2025
25 de julio de 2025
Opinión espontánea
Respuesta de AFIBEL
Dear Customer
Thank you for taking the time to leave us this feedback, I'm sorry to hear that you're still waiting for your order.
So we can look into this for you, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Wrong size sent.
Wrong size sent although order and delivery invoice showering size. Trying to return was a nightmare (EVRI is the worst company ever). Still don't know if it has been received back, so no refund or proper size received.
30 de mayo de 2025
Respuesta de AFIBEL
Dear John
Thank you for taking the time to leave us this feedback.
I'm sorry to hear the wrong sized item was sent out to you.
So we can look into this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
I have been with you for a long time…
I have been with you for a long time but I am not sure it is for me anymore as I just can’t pay the prices as I am on pension now but I will pay the remaining balance that I owe
30 de mayo de 2025
Respuesta de AFIBEL
Dear Evie
Thank you for taking the time to leave us this 5 star review.
Please be assured we aim to remain competitive with our pricing with many offers and discounted items available through our website.
Kind Regards
Simon
Afibel Customer Services
Items areas described.and free gift is…
Items areas described.and free gift is really nice
29 de mayo de 2025
Respuesta de AFIBEL
Dear Mrs McLeod
Thank you for taking the time to leave us this fantastic 5 review.
I'm pleased to hear you're happy with your order and you like your free gift.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
I am very pleased with one of the items…
I am very pleased with one of the items I bought unfortunately the trousers were much too big.
4 de junio de 2025
Respuesta de AFIBEL
Dear Mrs Tanner
Thank you for taking the time to leave us this good 5 star review.
I'm pleased to hear you're happy with part of your order. If you wish to return the trousers for a refund or exchange, please follow the instructions on your returns form.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Respuesta de AFIBEL
Dear Mrs Smith
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your order and it was delivered in a quick and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Free Air Fryer?…
I reserved a free Air Fryer as requested but when my order came it was a ceramic mosquito lamp I got as a freebie. I've noticed other customers complaining of the same thing, how many people did get the air fryer.
9 de junio de 2025
Opinión espontánea
Respuesta de AFIBEL
Dear John
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you didn't receive your free air fryer with your order. If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
The delivery company kept me informed…
The delivery company kept me informed and the tee shirts fitted me well
3 de junio de 2025
Respuesta de AFIBEL
Dear Doreen
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order and the t shirts are a perfect fit.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Was disappointed at not having the free…
Was disappointed at not having the free gift of a small air fryer as promised first time I’ve been let down
21 de mayo de 2025
Respuesta de AFIBEL
Dear Mrs Myatt
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you didn't receive your free air fryer with your order on this occasion. If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Respuesta de AFIBEL
Dear Heather
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order arrived quickly and promptly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Because order came without problems
29 de mayo de 2025
Respuesta de AFIBEL
Dear Christine
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Respuesta de AFIBEL
Dear Jean
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order arrived quickly and promptly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
To be honest my choices are very few…
To be honest my choices are very few due to my size I am only 5foot so most items I have to cut a lot of material away and gets to the point where I have alot of alterations..it is a pity because l love a lot of your garments.. Sylvia
31 de mayo de 2025
Respuesta de AFIBEL
Dear Sylvia
Thank you for taking the time to leave us this feedback.
I'm sorry to hear the sizing of some of our garments aren't always suitable for you.
Kind Regards
Simon
Afibel Customer Service
Bad sizing change
I usto really love afibel clothing especially there tops, but since they have changed there sizing nothing fits right, was a 16 to 18 fit perfect now it's 14 to 16 not big enough or 18 to 20 too big. Think it's time to look elswear.
31 de mayo de 2025
Respuesta de AFIBEL
Dear Christine
Thank you for taking the time to leave us this feedback.
I'm sorry to hear our sizing is no longer suitable for you. I will be sure to pass this feedback on to our commercial team.
Kind Regards
Simon
Afibel Customer Serviice
Quick delivery.
30 de mayo de 2025
Respuesta de AFIBEL
Dear Anon
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order arrived promptly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Really lovely clothes well made lovely…
Really lovely clothes well made lovely colours
22 de mayo de 2025
Respuesta de AFIBEL
Dear Mrs Hale
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to know you find our clothing range fantastic quality and have plenty of lovely colours to choose from.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Very good service and quality products
Shopped for years with Afibel always had good service and very good products.I am an OAP and will continue to shop with them in the future.Their sales especially appeal to me due to limited funds.
28 de mayo de 2025
Respuesta de AFIBEL
Dear Patricia
Thank you for taking the time to leave us this fantastic 5 star review.
It's a pleasure to hear you enjoy shopping with Afibel. We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
What went wrong you sent it to the…
What went wrong you sent it to the wrong address now I paid £ 9.92 to send it back to you as the next date for a returns pick up was going to be 12 th June the parcel was delivered on Thursday last week. Hopefully when you received the package you will redirect it to the correct delivery address. The delivery address on the invoice was correct but the parcel was sent to the billing address. Which is definitely a mistake by you as the delivery people would not have had details of my
Billing at least I hope not
Regards Catherine Prentice.
28 de mayo de 2025
Respuesta de AFIBEL
Dear Catherine
Thank you for taking the time to leave us this feedback.
I'm sorry to hear that you are unhappy with your order on this occasion. So we can look into this for you, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Not so much dislike but wondered what…
Not so much dislike but wondered what had happened to the box it was in. Battered and taped up to glory by the post office (i presume). Fortunately the contents were not damaged.
26 de mayo de 2025
Respuesta de AFIBEL
Dear Anne
Thank you for taking the time to leave us this feedback.
I'm sorry to hear that you are unhappy with your order on this occasion. So we can look into this for you, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
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