AGA Opiniones 

The UK leg of the customer service is always brilliant. However, NO ONE EVER replies from the foreign stores, and I am wanting to get an AGA ordered to Estonia. My closest dealers are Sweden and Norway, but they never reply to emails.

Quick and efficient after sales assistance

Excellent assistance given re switching my electric AGA back on. 5* service.

Unable to provide replacement gasket so Rayburn will have to be scrapped.

Great product but lousy customer service. Once your AGA is past its warranty period, although you’ve (in our case) paid over £8,000 for it don’t try and call customer service. The recoded message says they are overwhelmed with customers trying to get hold of them - during these exceptional times they say- and then they hang up on you. You can’t leave a message but just try again and again with sadly the same result. They don’t seem to respond to emails either - even when the’re automated reply says they will respond within 24 hours. Will never recommend.

Absolutely amazing delivery guys - Skip and Zen!! On time, considerate, clean and tidy.

DISS were really helpful with advice and Skip and Zen were brilliant with delivery

I have never heard from the recommended US source to which you referred me.

I asked for information but was told I would need to get an engineer on site to answer my question. I am a fully qualified electrical engineer with over 40 years experience but I was refused some very simple instructions. Not a happy customer. In reply to your comment the information I was after was about how to acces the hot plates to clean around them, I have since found a helpful blog on youtube which shows what I ask and more. So I still think your policy is greed.

Very helpful sales advice at the AGA Shop in Kendal.
Ordering was assisted to a high standard by the Kendal Team. A very supportive response when I had to postpone installation due to illness. The installation team were excellent in every way. They were able to resolve a technical issue promptly with our electrician. Excellent verbal handover. Excellent post installation assistance with the Kendal Sales Team. WE are thrilled with our AGA.

We bought a Rayburn 3 1/2 years ago for £13K. It was installed by a plumber recommended by Aga Rayburn, it has been regularly serviced by the same plumber. The cooker has melted the internal steel work causing irreparable damage. Aga Rayburn are not standing by the machine. Do not install Rayburn’s! Over priced with terrible customer service. AVOID AT ALL COSTS.

I received extremely empathetic and helpful response from Alex regarding a kettle “whistle “ that was disintegrating after five years. Really couldn’t have been more helpful and Aga are replacing the whistle free of charge! - THANK YOU AGA!

replacement saucepan lid provided

Prompt response all down the line. Personnel very pleasant to deal with. Hopefully the next stages will be as good .

Great service - very helpful team who were knowledgeable on what we needed for the replacement Aga and quickly arranged the dismantling of our old one. Thanks to Lak and mark.

Aga arrived yesterday after decades of dreaming about owning one & I’m in Aga heaven !

Andy & Steve delivered our beautiful present to myself arriving on time with a very well packaged Aga.

Our cottage is C1750 so no wall or floor is level including our work surfaces. Steve took a very generous amount of time to ensure the Aga sat level & met our expectations which were in fact lower than his exacting standards!

We received an induction on how to operate it together with guidance to allow the ‘new’ smell to be cooked off.

I genuinely can’t thank them & the Aga team enough for a well made beautiful heart to our kitchen & home.

I contaced AGA Rangemaster related to the woodfired Rayburn cooker we have at our summerhouse, and the response showed care, customer service and dedication to their products and attention to what I had written about. Thank you.

Delivery made at the precise time specified. Skip and Zen were very professional, friendly and extremely supportive with their handover to us. Would recommend AGA

Very quick response in my search for a new kettle whistle. And a free replacement offered.
Thank you Alex!

Very helpful and extremely efficient. A company to be recommended.