AGA Opiniones 

Skip and Zen were magnificent on the install of La Cornue products. Faultless from start to finish.

Two missed scheduled deliveries no comunnication regarding the second missed date, one person staying in all day but no delivery, wasting our time. Two emails saying the item was successfully delivered, which it was not, its still not delivered. Poor communications, I still have no confirmation of when the item will be delivered. Can't contact anyone unless you stay on the phone waiting for an hour. All round very unsatisfactory

We bought a 30amp electric AGA 38 years ago. It has since been completely updated electrically. The cooker was problematic initially with elements constantly failing. On one occasion we were without the AGA for 6 weeks. AGA then changed element supplier and the cooker worked faultlessly thereafter for many years.

BUT . .. In the past 10 years dealing with AGA has become a nightmare. Gone are the days when you could rely on the company for good service. They got rid of all their AGA engineers so it was up to the customer to hunt around to find someone - something I spent weeks doing. Basically, once a cooker is out of warranty the customer is on their own.

Over the last 10 or more years, 30amp AGA engineers have disappeared. We live in Leicestershire and finding someone to do the annual service became a nightmare. One man came from Skegness, another from Derby and the last from Sheffield. We are now unable to find anyone to look after our cooker (which is our only form of cooking).

Our cooker is in perfect working order and in immaculate condition for its age. Because of AGA's lack of support, we have been forced to get rid of our beloved AGA and are now installing an Everhot cooker - made in Gloucestershire and with brilliant customer service. The whole exercise is costing £17,000 and our AGA will be scrapped because it has no resale value.

Our message to all those considering buying an AGA - do thorough research before committing to what might, further down the line, become a "white elephant".

Shame on you, AGA management, for diminishing what was a brilliant heritage British brand.

Love the Aga Masterchef Delux 90 DF

But find the telescopic shelves in the multi functional oven a nightmare, totally impractical for a cook who likes to change positions of shelves while cooking in progress .

Painless installation. First class team. Couldn’t fault them. Efficient, tidy, safe, quick.
Delighted with the service.

Rayburn delivered our stove this morning on time, as arranged, by two very professional men Lak and Mark. They were polite, obviously experienced at their job in the way they were able to manoeuvre the stove through an awkward doorway and behaved in a genuinely friendly manner. We are very pleased with their excellent service. Thank you.

The delightful Lak and Mark duo removed our existing Aga in preparation for our exciting new arrival. Very professional, well planned and executed. We don't have a straightforward house for deliveries, but nothing was a problem.

Very easy to get a new Aga badge with one phone call although I had to ring back for the clips so not sure if they were forgotten or I needed to specifically ask. It was very easy and quick to fit and the Aga looks brand new again now. Very pleased

You guarantee to replace parts but not the cost of fitting them. We, in other words, had to pay for repairs which were necessary because of defective parts supplied by you.

This is completely illogical. Why do one and not the other?

Disappointing for a company I thought highly of, and have, up to now, recommended.

The delivery was exceptional. The two delivery men were fantastic.

I’d like to thank Reece, Team Leader Support at AGA Rangemaster, for his outstanding customer service.

He was efficient, professional and dealt with my issue straight away with no messing about. He listened carefully, responded promptly and made the whole process quick and stress-free.

What impressed me most was that he also offered to research how Asian cooking pots may affect cast iron pan supports, including why the colour can fade, the best ways to avoid it and the recommended cleaning methods. I really appreciated that he was willing to investigate this further rather than simply giving a standard response.

It’s rare to receive such helpful and proactive customer service these days. Thank you, Reece, for going the extra mile!

I have been extremely disappointed with the service from Repair Tech Services. From my first point of contact, the whole process has taken nearly four weeks, with very little communication unless I chased for updates.

I was initially told that an engineer would contact me within two days, but nobody did, so I had to follow it up myself. Before I could even get a scheduled appointment, I was required to pay nearly £300 upfront.

The engineer attended and was at my property for less than 30 minutes before advising that a part would need to be ordered. I was then contacted to arrange another visit, but was told I had to pay upfront again before they could even provide a date or time. I explained that I wasn’t comfortable paying again without a confirmed appointment.

When I questioned why the process had taken so long and why I was now facing costs approaching £600 without my AGA being repaired, Sam became sarcastic and dismissive rather than showing any understanding of my frustration. As a customer, I expected empathy and better communication, not to feel like I was being criticised for raising legitimate concerns.

Overall, the customer service has been poor, the communication lacking, and the process unnecessarily slow and frustrating. Unfortunately, I cannot recommend this company based on my experience.

While the customer service representative was not able to solve my problem, her approach, diligence and efforts to arrive at a successful outcome were exactly what one hopes to find in customer service, but rarely does.

Fast, efficient and friendly installation of the Aga. Thank you.

Zen and Skip were efficient, knowledgeable and very friendly. The Aga was in super quickly and it was set up and running. They spent some time going through the settings with me. Very helpful.

Excellent service with friendly men.

Skip and Zen made the removal of our old Aga look easy; no issues, totally professional, …. I’m hopeful the same team comes in a few weeks to install the new !! Brilliant

Helpful and friendly people all the way through the process

Very efficient service, polite men nothing too much trouble.