I contacted AGA living about a recipe which used to be on their old website. It was a special recipe I cooked with my dad and it was very important to me that I could make it again. They responded qu... Ver más
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Consulta las opiniones de los clientes
We are excited to receive the cooker and to be able to start using it. Communication has been great and we had phone calls early in the day to say there might be a change in delivery times so we co... Ver más
My daughter has recently become the proud owner of an Aga and for her birthday my wife and I wanted to get some Aga cookware. We eventually found out what she would like in the way of cookware, but ha... Ver más
My first phone contact provided a visit the same day and Darius actually turned up early. He stripped down the motor quickly and professionally, clearly familiar with Stanley stoves even though th... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Información de contacto
Station Road , TF1 5AQ, Telford, Reino Unido
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Excelente
3 mil opiniones
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Respuesta de AGA
Dear Paula,
Thank you for taking the time to share your feedback. It is greatly appreciated, and we are pleased to hear that you are satisfied with our service. Wishing you a great rest of your week ahead. 🙂
Warm regards,
The AGA Rangemaster Team
Fantastic service from Alex about a…
Fantastic service from Alex about a technical issue. Speedy and personal - not a chatbot in sight. Just what you expect from a premium brand but rarely receive...
29 de junio de 2026
Opinión espontánea
Respuesta de AGA
Dear Jeremy,
Thank you very much for taking the time to share your kind words and feedback. We are delighted to hear that you have found Alex to be helpful and prompt.
We remain here and ready to support you should you need any further assistance.
Wishing you all the best. 😊
Kind regards,
The AGA Rangemaster Team
Skip and Zen - the Dream Team
Skip and Zen came to take away our old Aga. There were challenges instantly but as Zen said “don’t worry, we’ll get this done” and get it done they did (with a little help). They were also courteous throughout. A great team.
29 de junio de 2026
Opinión espontánea
Respuesta de AGA
Good morning Russell,
Thank you so much for your amazing review! We are so pleased to read that you are happy with the service provided by Skip and Zen. We will be sure to pass on your feedback 😊
Best wishes,
AGA Rangemaster
Electric Aga caput!
Electric Aga caput!! £3.5k fix. Ridiculous, for s software board. Taking the p***.
26 de junio de 2026
Respuesta de AGA
Good morning Pato,
Thank you so much for taking the time to leave a review, though I am so sorry to read of the situation and the disappointment this has caused.
We are truly sorry that the attending engineer has identified an issue with the PCB; However, we are unable to support with this part as we do not sell spare parts directly, and your AGA is outside of the warranty period at approximately 12 years old.
Apologies again,
AGA Rangemaster
Very quick to respond
29 de junio de 2026
Respuesta de AGA
Dear Fiachra,
We are so happy to hear that our quick response time was a positive aspect of your experience with us. We appreciate your kind words!
Best wishes,
The AGA Rangemaster Team
We had an our new over delivered today…
We had an our new over delivered today by Lak and Mark.
The run up to delivery was very informative and the 2 lads on delivery was very helpful and polite
Explaining how the over works and sharing various information was a nice touch.
Cracking service
29 de junio de 2026
Opinión espontánea
Respuesta de AGA
Good afternoon Lee,
We're delighted to hear that the delivery of your new oven was informative and that our team was helpful and polite. It's great to know that the explanation of how the oven works was a nice touch. Thank you for your positive feedback!
Warm regards,
The AGA Rangemaster Team
Une honte !
Une honte ! La plaque induction de mon piano de cuisine Falcon s'est brisée et cela fait 3 mois que Aga rangemaster n'est pas capable de répondre et de nous fournir la pièce. La cuisinière a moins de 10 ans et ils sont tenus de conserver des pièces détachées. Aucune communication, des délais de 8 semaines annoncés puis plus de nouvelle. Plus jamais je n'achèterai de la marque Falcon car en cas de casse il n'y a pas de solution de remplacement apparemment...
29 de junio de 2026
Opinión espontánea
Respuesta de AGA
Dear Customer,
We are very sorry to hear about the difficulties you have experienced, and we sincerely apologise for the frustration this situation has caused.
You have now reached the United Kingdom Customer Support Team. If you could please email us at tpsupport@agarangemaster.co.uk, including details of where you are located along with your appliance model and serial number (if available), we will be happy to direct you to the most appropriate point of contact to help progress your existing case.
While our support is limited for appliances located outside of the United Kingdom, we will certainly do our best to ensure your enquiry reaches the correct team and that you are put in touch with the appropriate distributor or service provider.
We look forward to hearing from you and assisting further.
Kind regards,
The AGA Rangemaster Team
Cher(e) Client(e),
Nous sommes sincèrement désolés d'apprendre les difficultés que vous rencontrez et vous présentons toutes nos excuses pour les désagréments occasionnés.
Vous êtes actuellement en contact avec le service clientèle du Royaume-Uni. Nous vous invitons à nous écrire à tpsupport@agarangemaster.co.uk, en précisant votre pays de résidence ainsi que les informations concernant votre appareil (modèle et numéro de série, si possible).
Bien que notre assistance soit limitée pour les appareils situés en dehors du Royaume-Uni, nous serons heureux de vous orienter vers l'interlocuteur le plus approprié afin de faire avancer votre dossier et de vous mettre en relation avec le distributeur ou le service compétent.
Nous vous remercions par avance et restons à votre disposition pour toute aide complémentaire.
Cordialement,
AGA Rangemaster UK
Great delivery
Great delivery. They guys were completely self sufficient and even put our old oven in the garage for us. All in the middle of a massive heat wave. They took us though the main functions of the oven too. Great service.
25 de junio de 2026
Opinión espontánea
Respuesta de AGA
Dear Rob,
We're delighted to hear that the delivery was great and that the team was so helpful, even during the heatwave. It's wonderful to know they assisted with your old oven and explained the new one's functions. Thank you for your positive feedback!
Best wishes,
The AGA Rangemaster Team
Great customer service from beginning to end
Great communication, got a call on the day of delivery giving me a time. Skip and Zen turned up, asked me where it was going, just said no problem and were done in a few minutes and there I was dreading things were going to go wrong. It’s been a great experience right from choosing the cooker, to having a demo and finally delivery.
26 de junio de 2026
Opinión espontánea
Respuesta de AGA
Dear Andy,
We're so pleased to hear you had such a great experience, from choosing your cooker to the final delivery. It's wonderful that our team provided excellent communication and efficient service. Thank you for sharing your positive feedback!
Best regards,
The AGA Rangemaster Team
5 star review for Lak and Mark
Received my long awaited Aga today, Mark and Lak were fantastic from start to finish. Highly recommend, ultra careful with my new limestone floor and Lak took his time to go through how to operate…all in 33c heat. Many thanks both
26 de junio de 2026
Opinión espontánea
Respuesta de AGA
Hi Richard,
Thank you so much for taking the time to leave such a positive review.
We will ensure Mark and Lak hear your feedback, as we are sure they will be pleased!
Best wishes,
AGA Rangemaster
I love my Aga
Fabulous service from the two marvellous delivery guys who were pleasant, efficient and very instructive - thank you Aga team 👍
24 de junio de 2026
Respuesta de AGA
Good afternoon Cath,
Thank you so much for your review!
We will be sure to pass on your feedback to our delivery team 😊
Best wishes,
AGA Rangemaster
Respuesta de AGA
Dear Myra,
Thank you for your kind words and feedback.
We are happy to hear that you are pleased with our services.
Wishing you a great rest of your week ahead.
Warm regards,
The AGA Rangemaster Team
Excellent after sales service by Alex
This is my second review as I wanted to give a special mention to Alex for her wonderful after sales service.
Alex was very keen to check in with us to ensure we were happy with everything. Of course we were. Thank you Alex, you are an asset to the Aga Team.
Best wishes
Nick & Lynne Collier
19 de junio de 2026
Opinión espontánea
Respuesta de AGA
Good afternoon Nick and Lynne,
Thank you so much for your review.
We are so pleased to read your lovely feedback!
Thank you again,
AGA Rangemaster
Excellent service at point of sale.
Excellent service at point of sale.
Kept informed of delivery dates and good up to date timing information on date of delivery.
19 de junio de 2026
Respuesta de AGA
Good afternoon Stephen,
Thank you so much for taking the time to leave such a positive review!
Warm regards,
AGA Rangemaster
Highly recommend Aga Cirencester
The team at Aga Cirencester have been fantastic! They are very knowledgeable about the products and made everything a breeze from ordering to delivery…Nothing has been a problem… I also attended a demonstration with Amy, Debbie and Maxine… I highly recommended this, particularly to any new Aga users! It was great to see how easy and stress free Aga cooking can be! And getting to sample some great food was nice too!
Thanks ladies for making our Aga experience a great one!
19 de junio de 2026
Opinión espontánea
Respuesta de AGA
Good afternoon J,
Thank you so much for your positive review and for the lovely feedback regarding the AGA Cirencester team.
We are so pleased to read about the experience you have had and we will be sure this review is shared!
Thank you again,
AGA Rangemaster
This was the perfect experience
This was the perfect experience. Philly and Johnny were extremely impressive in giving the best customer service. Everything went like clockwork and they were really kind in explaining everything. Thank you so much.
18 de junio de 2026
Opinión espontánea
Respuesta de AGA
Hi Elizabeth,
We are so glad to hear you had such a positive experience. We truly appreciate your kind words and excellent feedback. Thank you!
Warm wishes,
AGA Rangemaster
Andy and Steve did a wonderful job of…
Andy and Steve did a wonderful job of installing the Aga. I couldn’t ask for better service
17 de junio de 2026
Opinión espontánea
Respuesta de AGA
Good morning,
We're so glad to hear you had such a wonderful installation experience! Thank you for your feedback!
Warm wishes,
AGA Rangemaster
Replacement Aga Plate
What a brilliant service again we received from Aga support and Lak /Mark
After our installation of our new Aga a small couple of scratches were found on the top.
I emailed Aga and they were so apologetic. They got it all sorted quickly and a new one was ordered.Alex in customer service was brilliant in keeping me informed of delivery date and times.
Lak and Mark attended again and re fitted the to within an hr
100 % recommend great service
Thank you
11 de junio de 2026
Opinión espontánea
Respuesta de AGA
Hi Joanne,
We are so pleased to hear about your positive experience with our service and team. We appreciate you taking the time to share your kind words. Thank you for your recommendation.
Warm wishes,
AGA Rangemaster
Lak and Mark 5 stars
Lak and Mark did a great job delivering our new Aga and explaining how it works. They navigated narrow hallways with no fuss and were extremely friendly. Thank you very much!
17 de junio de 2026
Opinión espontánea
Respuesta de AGA
Hi George,
We are so pleased to hear our team did a great job with your delivery and explanation. We appreciate your kind words!
Warm wishes,
AGA Rangemaster
AGA badge replacement
Following some information gatheringand diagnosis, the customer service team arrived at the solution and dispatched the necessary replacement part. V happy!
15 de junio de 2026
Opinión espontánea
Respuesta de AGA
Good morning,
We're so happy to hear our team provided a solution and dispatched the part. Thank you for your wonderful feedback!
Warm wishes,
AGA Rangemaster
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