I contacted AGA living about a recipe which used to be on their old website. It was a special recipe I cooked with my dad and it was very important to me that I could make it again. They responded qu... Ver más
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Consulta las opiniones de los clientes
We are excited to receive the cooker and to be able to start using it. Communication has been great and we had phone calls early in the day to say there might be a change in delivery times so we co... Ver más
My daughter has recently become the proud owner of an Aga and for her birthday my wife and I wanted to get some Aga cookware. We eventually found out what she would like in the way of cookware, but ha... Ver más
My first phone contact provided a visit the same day and Darius actually turned up early. He stripped down the motor quickly and professionally, clearly familiar with Stanley stoves even though th... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Información de contacto
Station Road , TF1 5AQ, Telford, Reino Unido
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Excelente
3 mil opiniones
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Rangemaster Install
This is with regards to the the two gentlemen ( Lak & Paul)that removed my old gas cooker and installed my new rangemaster cooker .
I had a call the day before giving me a range on what time they would be arriving which was great . They both arrived on the time . The service received by both gentlemen was awesome . You normally don't get a walkthrough however we did which was really nice .
Thanks you to both Lak and Paul for a great customer experience .
27 de mayo de 2026
Opinión espontánea
Respuesta de AGA
Hi Shaliesh,
We are so pleased to hear about your excellent experience with our team. We truly appreciate you taking the time to share your positive feedback regarding the cooker installation. We are glad we could provide such a great customer experience.
Warm wishes,
AGA Rangemaster
Paul and Lak did an amazing install
Paul and Lak did an amazing install. Highly professional, knowledgeable and friendly. Great team.
26 de mayo de 2026
Opinión espontánea
Respuesta de AGA
Good morning,
We are so glad to hear you had such a positive experience with our team. Thank you for your kind words!
Warm wishes
AGA Rangemaster
Disappointing
Delivery process was good but slow ordered February received May. Had two problems on arrival the small oven door is slightly out of alignment and the magnets that hold it shut wouldn't hold until they had been unscrewed partly. The interior lining of the large oven has a hole in it responses have been slow.
23 de mayo de 2026
Respuesta de AGA
Hi Allister,
Thank you for taking the time to share your feedback. While we are pleased to hear that the delivery process went well, we are very sorry to learn about the issues you experienced with your cooker upon arrival, as well as the communication delays.
This is certainly not the level of service or quality we aim to provide. I believe I have managed to locate your previous correspondence, and I have reached out to you via email regarding your case to request further details.
We appreciate your patience and thank you for bringing these concerns to our attention.
Warm wishes,
AGA Rangemaster
Respuesta de AGA
Good morning,
We're happy to hear that we quickly resolved your issue. Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
Very useful and enjoyable 'how to' demo morning
We have just attended a cooking demonstration morning at the Kendal store. It was very useful and informative and the food Alison created was delicious. We wanted to say thank you for a lovely morning to Alison, John, Caroline and Tracey.
22 de mayo de 2026
Opinión espontánea
Respuesta de AGA
HI Diane,
We're so glad you enjoyed the cooking demonstration and found it useful and informative. We appreciate you sharing your positive experience with us!
Warm wishes,
AGA Rangemaster
Johnny & Phil were great despite…
Johnny & Phil were great despite difficulties re access. All good thank you.
21 de mayo de 2026
Opinión espontánea
Respuesta de AGA
Hi Jennifer,
We are so pleased to hear our team provided great service despite access difficulties. Thank you for your positive feedback!
Warm wishes,
AGA Rangemaster
Excellent very professional
20 de mayo de 2026
Opinión espontánea
Respuesta de AGA
Hi John,
Thank you for the feedback! We are pleased to hear that you have received excellent and professional service.
Warm wishes,
AGA Rangemaster
Excellent service from start to finish.
Excellent service from start to finish.
Lak & Mark who installed our AGA were fantastic. On time, quick, polite, funny, and informative.
This truly was a 5* service.
The cooker, even though I have not used it yet, seems excellent.
20 de mayo de 2026
Opinión espontánea
Respuesta de AGA
Good morning,
We're so pleased to hear you received excellent service from start to finish. It's wonderful that our team was fantastic, and we appreciate your five-star feedback!
Warm wishes,
AGA Rangemaster
Absolutely excellent service from the…
Absolutely excellent service from the Aga call centre.
Calls are answered quickly and the operatives are so helpful and kind.
I bought 2 Rangemaster trays
They arrived so quickly.
The quality of the trays is brilliant as always.
Thank you
18 de mayo de 2026
Opinión espontánea
Respuesta de AGA
Hi Anne,
We are so pleased to hear about your excellent experience with our call centre and the quick delivery of your high-quality trays. Thank you for your kind words!
Warm wishes,
AGA Rangemaster
Such a lovely two man team
Such a lovely two man team. Very professional very helpful. Went through the how to use the AGA talking through which oven to use for different cooking. Cracking jokes too even rang after they left to check every thing was ok with the AGA. Lak and Mark great guys
19 de mayo de 2026
Opinión espontánea
Respuesta de AGA
Hi Clair,
We're so pleased to hear our team provided such professional and helpful service. We appreciate your positive feedback.
Warm wishes,
AGA Rangemaster
Very disappointing customer service.
I love the Aga, but the delivery was an utter mess with long delays and then a message to say they were unable to honour the LPG connection, informing me that I would need to find a supplier to do this myself. I went with DISS Ironworks because they advertised that they could connect the LPG. The excuse I received was that the supplier they used have gone into insolvency.
14 de mayo de 2026
Respuesta de AGA
Good morning,
We are truly sorry to hear about the difficulties you experienced with your AGA delivery and LPG connection arrangements. We completely understand how frustrating and disappointing this situation must have been.
Unfortunately, due to one of our service providers unexpectedly ceasing trading, we were left without LPG installers available in your area at the time of your installation. We sincerely apologise for the disruption and inconvenience this caused.
To help support you in arranging installation, we have processed a payment contribution towards sourcing a suitable local LPG engineer.
We do appreciate your feedback and are pleased to hear that you love your AGA despite the issues experienced during delivery and installation.
Warm regards,
AGA Rangemaster
A really nice lifetime experience
Thanks to Lak & Mark for a stress free installation and to Roger & Linda for there help and advice and a superb demonstration at their Aga demonstration event!
8 de mayo de 2026
Opinión espontánea
Respuesta de AGA
Dear Brian,
We're so happy to hear your installation was stress-free and that our team provided such helpful advice and a superb demonstration! Thank you for your kind words.☺️
Best wishes,
The AGA Rangemaster Team
Your service was appalling
Your service was appalling, the large Aga fr freezer was a problem from the start and the small spare part I needed for the fridge drawer was not available after less than five years
The company does not take responsibility for spare parts and passes this on to a company that does not care a jot about the customer
I would never under any circumstances use your company again and I repeat my experience to everyone
4 de marzo de 2026
Respuesta de AGA
Dear Stella,
We are very sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
Having reviewed the previous correspondence, I can see that in March, whilst I was away from the office, my colleagues had requested some additional information in order to investigate this further. Unfortunately, we did not receive a response and, without these details, we were unable to proceed further with identifying the correct spare part required.
Regrettably, from the images previously provided, we were unable to confirm the exact model or serial number associated with the appliance. Without this information, we were unfortunately unable to identify the correct part number.
If you are able to locate either a proof of purchase showing the model details, or any additional rating stickers on the appliance displaying the serial number, I would be more than happy to personally investigate this further for you.
Please accept my sincere apologies once again for the experience so far. We genuinely do want to do our best to assist further and I look forward to hearing from you.
Kind regards,
Alex and the AGA Rangemaster Team
I ordered an AGA 4monthes ago and I…
I ordered an AGA 4monthes ago and I still haven’t received it. It’s unacceptable.
15 de mayo de 2026
Opinión espontánea
Respuesta de AGA
Good afternoon,
We are very sorry to hear that you are experiencing delays with your AGA order, and we completely understand your frustration.
Would you please be able to send us an email at tpsupport@agarangemaster.co.uk with your details and order reference number so that we can investigate this further for you?
Please accept our apologies for the inconvenience caused. Once we receive your information, we will do our very best to help and provide you with an update as quickly as possible.
Kind regards,
Alex and the AGA Rangemaster Team
Really good delivery team.
Really good delivery team.
Made sure everything was correct
14 de mayo de 2026
Respuesta de AGA
Dear Trevor,
We are so glad our delivery team provided excellent service and ensured everything was correct. Thank you for your kind words!😊
Warm wishes,
The AGA Rangemaster Team
Zen and Clive are two excellent members…
Zen and Clive are two excellent members of your team they arrived exactly on time the job was carried out with speed and professionalism they cleared away any mess and provided us with instructions on how to use the new AGA and where to find other guidance well done and thank you both
15 de mayo de 2026
Opinión espontánea
Respuesta de AGA
Dear Mark,
We are delighted to hear about your excellent experience with our team. It's wonderful that the installation was swift, professional, and included helpful guidance. Thank you for your feedback!🙂
Warm regards,
The AGA Rangemaster Team
Lak and Mark were great with…
Lak and Mark were great with communication and very polite and knowledgeable about the product as well as taking good care of it when moving the Aga.
13 de mayo de 2026
Opinión espontánea
Respuesta de AGA
Hi Paul,
We're happy to know the team communicated well and were polite. It's great they were knowledgeable and careful when moving the Aga. Thanks for your feedback.
Warm wishes,
AGA Rangemaster
Dreadful
Awful experience our new Aga nearly set fire to our house as the temperature thermostat wasn’t working so the hot plates just kept heating up in the end were glowing , we had copper lids and rails however they are not real coppwr had we known this prior to purchasing we we would of changed our choice , they do not withstand daily life like a normal Aga , putting washing to dry or even a wet tea towel discolours them , we have to to be careful not to use cleaning sprays only water which is rubbish for getting rid of grease , service has been dreadful numerous lids and rails and no compensation from aga
7 de mayo de 2026
Respuesta de AGA
Dear Georgina,
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are not pleased with the performance and finish of your appliance.
I can see from your records that we have previously been in contact regarding this matter. However, we do not appear to have a record relating to the appliance almost catching fire. We can also see that previous repairs have been arranged, along with a goodwill gesture offered by our colleagues for the inconvenience caused.
We would like to ensure that all correspondence has been received and understand how we can best support you moving forward.
At your convenience, we would be very grateful if you could please email us with further details of the issues experienced, and also confirm whether you received the information relating to the goodwill gesture offered.
Please contact us at tpsupport@agarangemaster.co.uk so that we may review this for you and ensure the matter is addressed as promptly as possible.
Kind regards,
Alex and the AGA Rangemaster Team
the engineers Lak and Mark who also…
the engineers Lak and Mark who also drove the Aga from Lemington Spa where amazing. Kind and extremely good at their jobs. It was a pleasure. They ran through a demo and gave brilliant tips.
legends x
7 de mayo de 2026
Respuesta de AGA
Hi Stuart,
We're happy to hear that the engineers were amazing and kind! It's great to know they were extremely good at their jobs and provided brilliant tips. Thanks for your positive feedback.
Warm wishes
AGA Rangemaster
Delux 110 Induction Aga
Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip duly arrived, unpacked, installed and demoed the various features. Despite the initial delays, it was well worth it. Skip and Zen created a lovely installation experience. We love our new induction Aga.
29 de abril de 2026
Opinión espontánea
Respuesta de AGA
Dear Jonathan,
We regret the delivery changes caused some frustration. We're happy to hear that the installation experience with our team made up for the initial delays and that you are delighted with your new induction appliance. Thank you for your feedback and we hope that your new appliance brings you many years of enjoyment!
Warm regards,
The AGA Rangemaster Team
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