Aireclaim Opiniones 124

Respuesta de Aireclaim

Hace 5 días

Thank you for your feedback. We understand that waiting for a resolution can be frustrating. However, we would like to clarify that the delay is not due to any lack of action from our side.

We informed you that the airline refused payment of your compensation, and since then we have forwarded the case to our legal partners. We also explained that this stage can take a considerable amount of time, as it depends on external procedures and not only on Aireclaim.

At the moment, we have no further update to share. We do not send repeated emails simply to say that there is no news, because we do not want to unnecessarily fill your inbox. As soon as there is any relevant development, we will inform you immediately.

For this reason, we believe this review does not fairly reflect the work carried out on your case. We remain committed to pursuing it through the appropriate channels.

Respuesta de Aireclaim

5 may 2026

Thank you for your feedback. Would you be so kind to identify your case so we can take a look and understand what went wrong? Thank you

Respuesta de Aireclaim

Actualizada el 26 ene 2026

Dear Simona, We’re sorry to hear that you were disappointed.

In this case, the flight unfortunately does not meet the legal eligibility criteria for compensation under the applicable passenger-rights regulations, as it was not covered by EU Regulation 261/2004. This is a matter of law and not something we can influence or override.

When a claim is not legally eligible, we believe it is important to be transparent and inform passengers promptly rather than raise false expectations. For this reason, we were unable to proceed further with your case.

We appreciate you taking the time to contact us and regret that we could not assist on this occasion.

— AireClaim Support Team

Respuesta de Aireclaim

26 ene 2026

We’re sorry to see this feedback.

At the moment, we are unable to locate any case in our system under this name. We would genuinely like to understand what happened and provide support, but we first need to confirm whether there was an active case with AireClaim.

We kindly invite you to contact us directly with additional details (such as the email address used or flight number), so we can look into this properly and assist you accordingly.

— AireClaim Support Team

Respuesta de Aireclaim

8 sept 2025

We’re sorry to hear about your frustration. Unfortunately, airlines often do not pay compensation voluntarily, even in clear cases. When this happens, our litigation department must escalate the case to the relevant Aviation Authority or legal stage. This is not something we can control—it is the airline’s unwillingness to comply with EU Regulation 261/2004 that prolongs the process.

We understand this delay is disappointing, but please know we have kept you informed throughout and explained that escalated cases can take many months (sometimes over a year) depending on the authority’s response times. Aireclaim’s role is to represent and support passengers until they receive what they are legally entitled to, even when the process is slowed down by external entities.

Your case is still active, and we remain committed to seeing it through to resolution.

Respuesta de Aireclaim

8 sept 2025

Thank you so much for sharing your experience! We’re glad we could support you through the process and prove that claiming compensation really works. Our team always strives to keep passengers informed at every step, so it’s great to know this gave you confidence. We appreciate your trust and recommendation!

Respuesta de Aireclaim

8 sept 2025

Thank you so much for sharing your experience! We’re glad we could support you through the process and prove that claiming compensation really works. Our team always strives to keep passengers informed at every step, so it’s great to know this gave you confidence. We appreciate your trust and recommendation!

Respuesta de Aireclaim

8 sept 2025

Thank you so much for sharing your experience! We’re glad we could support you through the process and prove that claiming compensation really works. Our team always strives to keep passengers informed at every step, so it’s great to know this gave you confidence. We appreciate your trust and recommendation!

Respuesta de Aireclaim

8 sept 2025

Thank you so much for sharing your experience! We’re glad we could support you through the process and prove that claiming compensation really works. Our team always strives to keep passengers informed at every step, so it’s great to know this gave you confidence. We appreciate your trust and recommendation!

Respuesta de Aireclaim

8 sept 2025

Thank you so much for sharing your experience! We’re glad we could support you through the process and prove that claiming compensation really works. Our team always strives to keep passengers informed at every step, so it’s great to know this gave you confidence. We appreciate your trust and recommendation!

Respuesta de Aireclaim

8 sept 2025

Thank you so much for sharing your experience! We’re glad we could support you through the process and prove that claiming compensation really works. Our team always strives to keep passengers informed at every step, so it’s great to know this gave you confidence. We appreciate your trust and recommendation!

Respuesta de Aireclaim

8 sept 2025

Thank you for sharing your concerns. Unfortunately, this situation does happen quite often—airlines may initially agree to pay compensation but then fail to transfer the funds within the promised timeframe. When this occurs, we have no choice but to escalate the case further, sometimes even to court, in order to secure the payment. We understand how frustrating this delay is, especially when comparing with other passengers on the same flight.

Our team is committed to helping passengers receive the compensation they’re entitled to, and your feedback is important to us.

Respuesta de Aireclaim

8 sept 2025

We’re sorry to read your review, but we must clarify an important point: unfortunately, airline compensation cases can take much longer than expected to be resolved. When airlines refuse to pay voluntarily and we are forced to escalate matters to court, the process can take months or even years depending on the jurisdiction.

This is not because Aireclaim withholds payments—we only succeed when our passengers succeed. We continuously fight for passenger rights and follow up with airlines and courts until compensation is actually paid. Negative reviews directed at us because of airline delays and unwillingness to pay are unfair, as the true obstacle lies with the airlines’ tactics to avoid compliance.