Aireclaim Opiniones 

124
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I submitted a claim in February 2025 for a flight that was canceled and it is now June 2026 and I have not received any feedback from Aireclaim. They have not been helpful at all, they took all my det... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I had to do all the chasing, if I didn't email for updates I would have no information and probably no money for my cancelled flight. Also when I finally did receive some compensation, there was n... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Am depus fără îndoială cerere ca sa imi recompensez timpul pierdut, consider ca fiecare are dreptul la ajutor …✌️ Compania dată mi-o recomandat un prieten de familie cu care la fel sa întîlnit cu caz... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had booked round trip tickets for May 2020 on Laudamotion which is owned by Rynair. Flights were cancelled, rejected offer of a voucher and kept waiting for a cash refund from Ryanair. Impossible... Ver más

Información sobre la empresa

  1. Servicios legales
  2. Oficina de reclamaciones
  3. Servicio de asistencia de pequeños reclamos

Escrito por la empresa

Flight compensation in case of delayed, canceled or overbooked flights or flight connection missed. You may be entitled to as much as 600€ as compensation. Start your claim now.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

124 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele tardar más de 1 mes en responder

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3,4

Todas las opiniones

(124)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Professional claiming company

The company made good effort in having my claim settled. An individual making a claim is difficult as he does not know all the rules. It is better a professional handling the claim is much better.

17 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

I received the compensation very fast and accurate. I will definately will use Aireclaim again, if I need such services and I would recommend to any passenger seeking for a compensation for delayed or canceled flight.

25 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

absolute rubbish.

absolute rubbish.
They did not help me get a full refund from the air company, although I had paid a fee when initially buying the tickets which was supposed to guarantee me a full refund no matter what, so it should have been an easy case.
Then they harassed me with e-mails asking me to transfer them money through a fishy service I had never used.
I had barely recovered 30% of the money I had spent, so I was still losing, but the amount they were asking me to tranfer was higher than what I had recovered.
So for "assisting" me to recover less than 30% of the amount, I was supposed to pay more than what I recovered.

12 de septiembre de 2023
Opinión espontánea
Logotipo de Aireclaim

Respuesta de Aireclaim

We’re sorry to hear about your disappointment, but we must clarify a few points. The fee you mention for a “full refund guarantee” was paid directly to the airline when purchasing your tickets, not to Aireclaim. We have no control over such airline products and cannot enforce them—only the airline can.

Aireclaim operates exclusively under EU Regulation 261/2004, helping passengers obtain compensation or refunds when airlines refuse to pay voluntarily. Our commission (30%) is clearly stated in our Terms & Conditions, which every client agrees to before we take on a case.

This review is unfair, as it criticizes us for the airline’s policies and for terms that were fully transparent from the beginning. We always encourage passengers to carefully read the T&C before signing, and we remain committed to fighting for passengers’ rights within the legal framework available.

Valorada con 1 estrellas sobre 5

SCAM!

SCAM!! they are doing nothing useful but they ask you for updates and ask you to pay the percentage of refund even if you did not get the refund from their channel, they will threaten and chasing you to pay otherwise taking legal actions you can ignore them simply and threaten them to sue them as they are doing a fake or a scam work

8 de agosto de 2023
Opinión espontánea
Logotipo de Aireclaim

Respuesta de Aireclaim

We are disappointed to see this review, which does not reflect the facts. Aireclaim is a regulated service provider that works under EU Regulation 261/2004, and we only charge the agreed commission after successfully obtaining compensation for our clients.

In your case, compensation was indeed recovered thanks to our work, but you refused to pay the service fee you accepted in our Terms & Conditions. Accusing us of being a “scam” because you chose not to honor the agreement is unfair and misleading.

We never ask for payment unless a result has been achieved, and we use only legitimate, transparent payment channels. Our team is dedicated to defending passengers’ rights against airlines that refuse to comply with the law, and we will continue to do so with integrity.

Valorada con 1 estrellas sobre 5

Appalling communication and no money back

Like thousands of travellers, my flights were cancelled during Covid and, as I could not get the airline to refund me, I asked Aireclaim to take up the case. Aireclaim's communication has been appalling, I never received any updates from them unless I chased. After more than 2 years waiting, I chased again and they told me the airline (Aeromexico) "does not respond to our inquiries and therefore we are unable to proceed further with your case."

24 de abril de 2023
Opinión espontánea
Logotipo de Aireclaim

Respuesta de Aireclaim

We’re sorry to hear you felt disappointed with our communication. We always explain at the start of every case that we avoid sending unnecessary updates, as we don’t want to flood our clients’ inboxes until there is a concrete answer from the airline or authority. Unfortunately, in your case, there was never a conclusive response.

The COVID-19 crisis created extraordinary circumstances in aviation—airlines and authorities alike were overwhelmed, and in many situations they stopped responding altogether. This left many passengers, as well as claim agencies like ours, without clear paths to resolution.

While we understand your frustration, please know that our team did pursue your case, but Aeromexico’s refusal to engage made it impossible to advance further. We remain committed to helping passengers in every case where airlines are willing—or can be compelled—to respond.

Valorada con 5 estrellas sobre 5

My flight were cancelled due to…

My flight were cancelled due to technical problems and the company suggest me to fly home at the next day at 17:45,not the best solution as I were with a 4y.o boy in different city,I would to say thanks to air claim as they helped me to fill documents and the checked everything so I could receive compensation

27 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

We are very thankful for airclaim job and will use it again if has such problems.

We are very thankful for airclaim job. It took long time to get back money from Lufthansa, but finally they got. We bought 2 business class tickets from Madrid to Riga. The government of Latvia closed airport in Riga. Reason covid pandemic. We canceled tickets, but Lufthansa refund just 140 euro, because of their policy. Airclaim did perfect job and got rest of all amount.

10 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought flight tickets from Marco Polo…

I bought flight tickets from Marco Polo Venice to Pearsons Toronto just before C-19 grounded all flights for some time. Intermediate agency was Travelgenio from Spain. Travelgenio just sent me an e-mail saying that my flight was grounded and that I can use voucher which was valid for 2 years (until 20.6.2022). I tried to reach Travelgenio on several occasions just to find out that they were bought by Otravo Netherland. I also tried to reach them, but no one responded the calls. I contacted a friend from Netherland and he said that he heard a lot of complaints against Otravo and that I must be prepared for black scenario. And here Airclaim steped in. After I sent all documentations to Airclaim I received a refund within 30 days. So I'm really thankful to Airclaim crew as they were the only ones that I could talk to regarding my refund issue.

All the best in the future.

Marko
Slovenia

28 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent result to marks

After zero results of phoning and e-mailing dozens of times to try and re-claim lost flight ticket money I had all but given up ever getting anything back. As a last resort I though I might try a company that specialises in that sort of thing but with very little hope of success. Aireclaim however we're very professional in their approach and I had to do very little and they recovered the full amount. Obviously there is a charge which I was happy to pay and would recommend there service to anyone that needs help.

21 de junio de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

After almost 2 years I received today…

After almost 2 years I received today my compensation for a Swiss flight.
The 25% (that now increased to 30%) was correct but never I was informed about the VAT nor the 25€+VAT (again) handling fee.
Not very transparent..
Would recommend to read all the fine print

21 de junio de 2022
Opinión espontánea
Logotipo de Aireclaim

Respuesta de Aireclaim

We’re glad to hear you received your compensation after such a long process. Regarding the fees, we want to clarify that all commission rates, VAT, and handling fees are clearly stated in our Terms & Conditions, which every client agrees to before we take on a case.

We understand that legal and administrative details are not always easy to notice, but transparency is very important to us—that’s why our T&C are publicly available and shared with all clients prior to proceeding.

Valorada con 4 estrellas sobre 5

Excellent

A very helpfull and trustworthy company, that was able to get us a refund for our delayed flight. Thank you very much aireclaim, for the good service!

20 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Aireclaim is a trustful company

Aireclaim is a trustful company. I wrote them an email explaining all what happened to me and all the expenses I had because of one delayed flight, they solved my case in about 1 month. I received a compensation from the air company thanks to their efforts. Good team, I recommend!

15 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, even if the correspondence was done via email it was all clear and easy.
Thank you Airclaim team!

2 de junio de 2022
Opinión espontánea

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