Great experience with my lender. They were helpful, easy to work with, and made the whole process simple. I really appreciated how quickly they process the funds. Would definitely recommend them.
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Consulta las opiniones de los clientes
Communication, Joel the broker from National Loans and after the loan was approved the online banking and phone app both simple to set up and so easy to use. (For an online only bank it makes access... Ver más
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I had a great experience with Alex Bank, especially thanks to Mr. Mathew. Everything went smoothly, and the entire process was made very easy. We are extremely happy with the excellent service provi... Ver más
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Alex bank were fantastic to deal with, very easy and quick application process, great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex... Ver más
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Información sobre la empresa
Escrito por la empresa
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Escrito por la empresa
Información de contacto
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4,8
Excelente
841 opiniones
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Respuesta de Alex Bank
Thanks for the 5-star review Satya!
I had an excellent experience from…
I had an excellent experience from start to finish.
I highly recommend Alex Bank to anyone looking for a company that is trustworthy, reliable, and committed to delivering exceptional customer service. Thank you again for such a positive experience—I wouldn't hesitate to use your services again
22 de julio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Jezza! It's glowing feedback like this that makes our day. Looking after our customers is what we're all about at Alex.Bank, so thanks for the recommendation, and we'd be more than happy to help again in the future.
The broker I was given
The broker I was given, Brad Janssen, was excellent. Nothing I asked him to do was too much. If not for Brad I would have gone with another financial institution. The interest rate of 8.49 is also really good. Thank you.
24 de julio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Mark! We'll make sure Brad sees this. 😀 Winning your business isn't something we take for granted, so it's fantastic to hear both the service and rate hit the mark!
Respuesta de Alex Bank
Thanks for the 5-star review Corey! A great rate combined with a fast, fair and simple experience is exactly how banking should be!
Respuesta de Alex Bank
Thanks for the 5-star review Dean! 💜
Respuesta de Alex Bank
Thanks for the 5-star review Stephen! 💜
Communication and Access
Communication, Joel the broker from National Loans and after the loan was approved the online banking and phone app both simple to set up and so easy to use. (For an online only bank it makes access very easy - well done)
22 de julio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Dave! It's great to hear our online banking and app hit the mark for you. We'll be sure to pass your kind words on to Joel as well. 💜
Excellent service and very professional
19 de julio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review John! 💜
Respuesta de Alex Bank
Thanks for the 5-star review Kieran!
Respuesta de Alex Bank
Thanks for the 5-star review Kelly! Speed (and amazing communication) is the name of the game 😃
Really fast loan approval
Really fast loan approval, and the money went to my account in one day. I'm very happy with the service.
17 de julio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Manuel! It’s great to hear the funds were in your account so quickly, and even better that you’re happy with the service!
Respuesta de Alex Bank
Thanks for the 5-star review Monica! Fast, fair and simple is the Alex way, and a little organisation never hurts either. 😊
good bank
good bank, still using trough years
But want more features
15 de julio de 2026
Opinión espontánea
Respuesta de Alex Bank
Thanks for the review Jerek! It's great to hear that you've been a long-term customer of ours. We appreciate the feedback on additional features too, and it's something we're always looking at as we continue to grow and improve.
Good interest rate and very prompt with…
Good interest rate and very prompt with making the funds available.
16 de julio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Ron! We know the only thing better than a competitive rate is having the funds ready when you need them. Thanks for choosing Alex.Bank!
The loan was settled within a few days…
The loan was settled within a few days but was a bit of a mess around, had to go to manual review, verification didn’t work, they then cancelled and resubmitted the loan. Just small things that made the process less than ideal but we got there in the end.
15 de julio de 2026
Respuesta de Alex Bank
Thanks for taking the time to leave a review, Dylan. We're sorry to hear parts of the process were less than ideal, as we know it's often the little things that can make a big difference! We're pleased we were ultimately able to get you the outcome you were hoping for though, so thank you for sticking with us and for choosing Alex.Bank.
Good outcome, but internal policy needs to change
I arranged finance with Alex Bank through a broker for the purchase of a new car.
I completely understand their requirement for comprehensive insurance before settlement. That's sensible. However, their policy requires the insurance to commence on the day they transfer the funds (which happens overnight), rather than the day the customer actually takes delivery of the vehicle.
Under that policy, I would have been paying for insurance on a car that I didn't own and couldn't collect. The dealership quite rightly won't release the vehicle until settlement has occurred, and the vehicle remains covered under the dealership's insurance until I take delivery anyway.
Thankfully, common sense eventually prevailed and the issue was resolved. However, had it not, I would have had to either cancel and rewrite my insurance policy or delay settlement simply to comply with an internal process. Neither outcome would have benefited me, the insurer, the dealership or the bank.
I think Alex Bank should review this policy, as it creates unnecessary costs, delays and frustration for customers. It's also something prospective borrowers should be aware of when arranging finance so they can avoid unexpected issues during settlement.
15 de julio de 2026
Respuesta de Alex Bank
Thanks for taking the time to leave a review, Felicity. We appreciate you sharing such detailed feedback about your experience, and we're sorry our policy in question caused you frustration. We're always looking for ways to improve the experience for our customers, and we've passed your comments on to the relevant team internally for consideration. If you'd like to discuss this further, please feel free to get in touch with us at hello@alex.bank.
Respuesta de Alex Bank
Thanks for the 5-star review Tiahn, easy does it!
Respuesta de Alex Bank
Thanks for the 5-star review Rajesh!
Best service and value the customer ❤️
I had a great experience with Alex Bank, especially thanks to Mr. Mathew. Everything went smoothly, and the entire process was made very easy. We are extremely happy with the excellent service provided by him and the entire team.
Thank you so much to everyone at Alex Bank. I highly recommend Alex Bank to anyone looking for outstanding service—they are the best! ❤️❤️❤️🙏@ Zunu & Ganesh
7 de julio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Nesh! Reviews like this absolutely make our day 💜 We'll be sure to pass your kind words on to Mathew and the wider team. Knowing we've delivered the kind of service you'd happily recommend to others is the highest compliment we could ask for. Thanks for banking on Alex!
Very fast and simple process with my…
Very fast and simple process with my loan. Thank you
1 de julio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Theunnis! Fast, fair and simple is the name of the game at Alex.Bank. Looks like this one was a win all round!
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