Very helpful from the very start- much better than another provider I was going through at the same time. Process was easy and help provided all the way. Communication was excellent and prompt. Funds... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I had a great experience dealing with Black Lab Loans, particularly with William. What really stood out was the personal service. These days, dealing with banks and online lending can feel l... Ver más
La empresa ha respondido
So far has been good. Just not super impressed with being told I’ll be good to get 30k loan but only getting 25k. The communication lacked there. I understand why I was given less and still apprecia... Ver más
La empresa ha respondido
Communication, Joel the broker from National Loans and after the loan was approved the online banking and phone app both simple to set up and so easy to use. (For an online only bank it makes access... Ver más
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Información sobre la empresa
Escrito por la empresa
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Escrito por la empresa
Información de contacto
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4,8
Excelente
861 opiniones
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Having a load financed through Alex…
Having a load financed through Alex bank was simple and efficient. For anyone wanting a hassle free experience (obviously providing all relevant information to have finance approved), I highly recommend Alex bank.
18 de junio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Shane! Fast, fair and simple banking is what we aim for, and we really appreciate you recommending us.
Respuesta de Alex Bank
Thanks for the review Colleen!
I couldn't fault the process from
I couldn't fault the process from
start to finish. Within a few days I had my loan sorted and funds received. I thoroughly recommend Alex bank to anyone! Thank you!
11 de junio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Carol! That’s a strong endorsement, and it’s great to know you had such a smooth experience in taking a loan out with us. We really appreciate the recommendation!
Excellent service and an easy banking…
Excellent service and an easy banking experience. Friendly staff, quick responses, and a straightforward application process. Highly recommended!
18 de junio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Harpreet! Friendly, responsive and easy to deal with is exactly how banking should feel. Appreciate the recommendation!
Respuesta de Alex Bank
Thanks for the 5-star review Paul! Quick and easy is exactly how it should be, so it's great to know it all came together without any hassle.
Through my broker from Savvy
Through my broker from Savvy, Amelia, Alex bank did very good to me.
18 de junio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Teena! Great to hear everything came together so well through your broker, we really appreciate you sharing your experience with us.
Communication has been great both…
Communication has been great both verbally and electronic very satisfying.
17 de junio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Jamie! It’s great to hear you had a positive experience with us, especially the communication keeping things smooth from start to finish!
The process went quickly
The process went quickly, no longer period to wait.
Clear communication-skilled staffs.
Affordable rate interest.
16 de junio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Ntunzwenimana! It’s great to know everything moved quickly and the communication made things easy along the way.
Respuesta de Alex Bank
Thanks for the fantastic 5-star review Grant!
Respuesta de Alex Bank
Thanks for the review Michele!
Alex Bank was fantastic
James was fantastic, dedicated, patient and made the whole thing easy. Would highly recommend.
4 de junio de 2026
Respuesta de Alex Bank
Thanks for the fantastic 5-star review David! We’ll be sure to pass this on to James, he’ll really appreciate it. Great to hear he made the experience such an easy one for you.
Respuesta de Alex Bank
Thanks for the 5-star review Simon! Great to hear everything’s off to a strong start, and we’re confident it’ll stay that way well into the future.
Quick response and easy.
3 de junio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Carmel! Fast, fair and simple is the Alex.Bank way and we appreciate you choosing to bank with us.
All contact was straight to the point.
All contact was straight to the point.
Explained in easy to understand language and with timely responses.
2 de junio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Leo! We know that clear, no‑nonsense communication goes a long way, and it’s great to hear the experience felt fast, fair and simple from start to finish!
Respuesta de Alex Bank
Thanks for the review Allison!
Listened to my enquiry and explained…
Listened to my enquiry and explained options
Assisted with application and kept me updated while waiting for approval .
5 de junio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Cherie! It’s great to hear you felt supported and kept in the loop throughout. That's exactly the kind of experience we aim to provide so we appreciate you sharing it!
Huge Thank you to Dan and Caz for a fantastic experience
The level of professional service I received was outstanding.
Dan was amazing in coordinating the information required for the processing of the loan, not only working with the Toyota Dealership but also with my bank to set up the comprehensive insurance for me. He helped me through the entire prosses and was able through his diligence alongside Caz to ensure that the vehicle was able to be purchased quickly and effortlessly.
Thank you again for looking after me so well.
Kindest Regards
Renee
3 de junio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Renee! We really appreciate you taking the time to share such thoughtful feedback. Our team will be so pleased to know the care and support they showed made a real difference. That kind of hands-on, human approach is exactly what we strive for, so it's great to hear we were able to get you on the road so quickly!
Respuesta de Alex Bank
Thanks for the 5-star review Brendon! A quick turnaround, with fair pricing and no hassles is what we’re all about.
Ease and simplicity
Who would have thought it would be a great experience. We done team. Seamless!
4 de junio de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Nigel! We’ll take “seamless” any day. It’s great to know the experience exceeded expectations and the team delivered when it counted.
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