Very helpful from the very start- much better than another provider I was going through at the same time. Process was easy and help provided all the way. Communication was excellent and prompt. Funds... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I had a great experience dealing with Black Lab Loans, particularly with William. What really stood out was the personal service. These days, dealing with banks and online lending can feel l... Ver más
La empresa ha respondido
So far has been good. Just not super impressed with being told I’ll be good to get 30k loan but only getting 25k. The communication lacked there. I understand why I was given less and still apprecia... Ver más
La empresa ha respondido
I'd like to give alex bank and BIG thank you for allowing me to buy a new car, the whole process was nice and easy to do and i would highly recomend them to family members
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Escrito por la empresa
Información de contacto
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4,8
Excelente
868 opiniones
Invita a los clientes a opinar
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Ha contestado el 100% de las opiniones negativas
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Ease of dealing with Alex bank was…
Ease of dealing with Alex bank was fantastic. Everything worked seamlessly with minimal impact
21 de abril de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Michael!
Respuesta de Alex Bank
Thanks for the 5-star review Andrew!
The service provided was exceptionally…
The service provided was exceptionally user-friendly, and the customer support was commendable.
17 de abril de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Michael! We’re really glad you found the experience user‑friendly and felt supported by our team. Delivering simple, human and fair banking is exactly what we’re here for!
Excellent Service & Communication 👌
17 de abril de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Ben! When you're happy with our service, we're happy 😃
Working with Shannen from National loans
15 de abril de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Julie!
Excellent service in that you were very…
Excellent service in that you were very prompt and efficient. An easy process so to speak.
15 de abril de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Justin! At Alex.Bank we always strive for a fast, fair and simple process for our customers!
The service was fast and efficient
The service was fast and efficient. Once approved the money was transferred within hours.
14 de abril de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Emma. At Alex.Bank we pride ourselves on fast, fair and flexible banking!
Easy to deal with great correspondence…
Easy to deal with great correspondence throughout application
13 de abril de 2026
Respuesta de Alex Bank
Thanks for the 5-star review Mark! Communication is key at Alex.Bank.
Respuesta de Alex Bank
Thanks for the 5-star review Aaron!
The process was simple and quick
The process was simple and quick, however, disappointed somewhat with the rate offered. Quick responses and friendly service from helpful staff
8 de abril de 2026
Respuesta de Alex Bank
Hi Damir,
Thanks for your review. We're sorry that your experience with Alex Bank did not meet the outcome you were after.
Our interest rates are personalised and dependent on your individual on your credit score and financial history. For more details please visit our FAQs page www.alex.bank/faq/
If there is anything we can do to help provide you with more clarity around your specific application and the reasons behind your offered rate, the team would be more than happy to discuss this with you over the phone or via email.
Thanks,
The Alex.Bank Team
Respuesta de Alex Bank
Thanks for the 5-star review Brett!
Respuesta de Alex Bank
Thanks for the review Wendy!
Respuesta de Alex Bank
Thanks for the 5-star review Chris! Pleased you found the process easy.
Easy process and app to track repayments
Easy process n app to track repayments etc
31 de marzo de 2026
Respuesta de Alex Bank
Thanks for the review Parshant!
Respuesta de Alex Bank
Thanks for the 5-star review Glen!
Amazing experience
26 de marzo de 2026
Respuesta de Alex Bank
Thank for the review. The Alex.Bank team is thrilled you had an amazing experience!
Respuesta de Alex Bank
Thanks for the 5-star review Bronwyn!
Respuesta de Alex Bank
Thanks for the 5-star review!
Blown away by Ryans professionalism. Ryan is the most efficient professional…
Ryan is the most efficient professional I have dealt with in a long time, I will certainly be recommending him to many!
Thank you Ryan
1 de abril de 2026
Respuesta de Alex Bank
Thanks for the 5-star review and shout out to Ryan! We're appreciative of the feedback Linda and delighted you were blown away.
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