Anderson Carpet One Floor & Home Opiniones 

122
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great products, both carpeting and LVP, we had 1500 square feet of condo completely done by them. Workmanship is outstanding! Not a trim piece missed or a tack strip exposed. Finishing quarter-round w... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Anderson did a large install of carpet and wood flooring...the installation was great and they went above and beyond, but there were a few follow up items that needed attention. They took care of eve... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Salesperson was pleasant but lacking in product knowledge. She recommended Cortec flooring for our new 3-season room. Our order was placed and the flooring was delivered on time. Upon reading the c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We needed carpet for two bedrooms, & decided to see what Anderson Carpet had to offer. The staff in the store was extremely helpful without being pushy, & we were allowed to check out several sample... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Contratista de materiales para suelos
  2. también en la categoría
  3. Persona de mantenimiento
  4. Servicio de business-to-business

Información proporcionada por diversas fuentes externas

Since 1976, it has been our pleasure to serve the flooring needs of southern Delaware. We offer the largest selection in the area as well as excellent service and installation. We provide free measurements and same day or next day estimates, and many of our products carry the Beautiful Guarantee--if you aren't happy with your floor for any reason, we'll replace it at no cost.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

122 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

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Valorada con 5 estrellas sobre 5

The whole experience was great

Everyone was friendly, helpful and informative when I was shopping for flooring. The appointment for measuring my space was within days of my visit to Anderson Carpet. Next, the flooring was installed quickly and the installers moved my furniture back and cleaned up. I am very happy with the flooring, and the whole experience was great.

22 de octubre de 2016
Opinión espontánea
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Thank you so much for the outstanding review, Domingue! We really appreciate that you chose us to serve all of your flooring needs and we look forward to working with you again in the future!

Valorada con 5 estrellas sobre 5

Great service and products

When looking for flooring stopped by the showroom. Due to the quality of the products offered and especially the expertise of the staff I purchased all my flooring needs here. Any issue I had was handled promptly and to my total satisfaction. Will be back when I do my next project.

21 de octubre de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Hi Sandy, thank you so much for the outstanding review! We really appreciate that you chose us to serve all of your flooring needs and we look forward to working with you again in the future!

Valorada con 5 estrellas sobre 5

The installation of carpet.

I was entirely satisfied with the installation of the new carpet. The installers were courteous and efficient, Thank you Andersons Carpet.

19 de octubre de 2016
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Respuesta de Anderson Carpet One Floor & Home

You're more than welcome, Jean. Thank YOU so much for the wonderful feedback.

Valorada con 5 estrellas sobre 5

Ashley rocks

Ashley wrote the book on customer service

18 de octubre de 2016
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She sure did, Katie! Thanks for taking the time to leave us a great review!

Valorada con 5 estrellas sobre 5

bathroom tile

clean, efficient, courteous and pleasant. nice job

18 de octubre de 2016
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Glad to hear that you had a great experience with us, Frank! We appreciate the wonderful review!

Valorada con 5 estrellas sobre 5

Carpet Replacement

Went to look at the stock Anderson Carpet One Floor had and we came away with good vibes. They took the time to show us what is available and best for our needs. Volunteered to do an estimate at our place with no fee. Did the ordering by email and it was done when they said it would be done. Did not need to be there. During the order, called a couple times with questions and all were answered promptly on the phone. The estimate also included what you need to know about carpets and how to prepare your home when the installers came. All useful info.

18 de octubre de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Thank you so much for the great review, Linda! Our team is always happy to go above and beyond to ensure our customers' satisfaction, so we're so glad to hear that you had an awesome experience. We look forward to working with you again in the future!

Valorada con 5 estrellas sobre 5

Professional job & well done .

Extremely pleased ! Thank you.

18 de octubre de 2016
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So glad to hear that, Bob, you are more than welcome! Thanks for taking the time to leave us a great review!

Valorada con 5 estrellas sobre 5

Customer Service

Excellent customer service and an EXTREMELY patient staff! Jen and Ashley couldn't have been more helpful!

18 de octubre de 2016
Opinión espontánea
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It was such a pleasure working with you on your project, Jenn! We'll pass your praises on to Jen and Ashley and thank you again for the great review!

Valorada con 5 estrellas sobre 5

Awesome service

On time, Polite, excellent work

18 de octubre de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Thanks for the great review, Scott!

Valorada con 3 estrellas sobre 5

Not the best experience...

While some tried to make the problems right, one employee in particular (and he knows who he is) had an attitude that bordered on rude while working in my home trying to correct the issues. We should not have had to deal with that.

3 de septiembre de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Hi, Carol, thank you so much for bringing this to our attention. We pride ourselves on providing the friendliest and most professional customer service possible, so this is something we definitely don't like to hear. If you'd like to give us a call at 302-277-3244 we'd be glad to see what we can do to help make things right. Thank you.

Valorada con 5 estrellas sobre 5

Anderson Carpet

Ashley was great to work with and the installers were efficient, careful, and professional.

18 de agosto de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Thanks so much for this wonderful review, Aleta! We are so happy to hear that both Ashley and our installation team provided you with excellent service. We hope to work with you again in the future!

Valorada con 5 estrellas sobre 5

Quality service and product.

The salespeople were knowledgable and honest. They were responsive to phone calls. The carpet we bought was excellent as was the carpet installation. I would recommend Carpet One to everyone.

17 de agosto de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Thanks so much for this great feedback! We're so happy to hear that our team was so helpful and knowledgeable during your shopping experience. We'll be sure to pass the kind words along to our team and we look forward to working with you again soon!

Valorada con 4 estrellas sobre 5

I love my carpet!

We got very high end carpeting for several rooms in our house. We were treated well, as were our furnishings. Any concerns were quickly and very satisfactorily handled.

16 de agosto de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Thank you for the excellent feedback, Melanie! We're so happy to hear you enjoyed working with our team. We hope to work with you again soon!

Valorada con 5 estrellas sobre 5

Anderson is Number One at the Beach

Great team, very quick very professional and left the house cleaner than
when they came!

16 de agosto de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Thanks John and Cathy! We are very glad to hear that you guys had an excellent experience with us. We will be sure to pass along your kind words to our installation team!

Valorada con 5 estrellas sobre 5

Beach home

Outstanding staff, knowledge and willingness to sell the most suitable product.

16 de agosto de 2016
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Thank you for the great feedback, Donna! We'll always work endlessly to ensure our customers' satisfaction. We look forward to working with you again!

Valorada con 5 estrellas sobre 5

High quality

Personal service with excellent quality product.

15 de agosto de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Hi Michael, we are so glad you enjoyed our personalized service and quality products. We appreciate the great feedback!

Valorada con 5 estrellas sobre 5

Great service, great products

Anderson One is a great family business, I felt well taken care of and love my floors and carpet.

15 de agosto de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Thanks for the kind words, Barbara! It has been a pleasure working with you as well!

Valorada con 5 estrellas sobre 5

Great customer service and we will definitely go back again!

The salesperson was friendly , polite, and knowledgeable.
Installation went smoothly. Nice friendly men did the job and did it well.

We will return in the fall do do two more rooms.

15 de agosto de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Hi Linda and Richard, we're so happy to hear that you had such a great experience working with us. Thank you so much for the excellent feedback and continuing to trust us with your flooring needs!

Valorada con 5 estrellas sobre 5

Made up for mistake-and HOW!

I can mostly just give them a glowing review. I had tried another carpet company in the Lewes area who had an attitude and couldn't be bothered to help me when I was pretty ignorant. I called them (and later got good references for them from my property manager who knows everyone and is fair). They were responsive to calls and e-mails (except when they had a phone problem), They were just up the street so I felt like I could go by anytime, and also that it was a quick drive if they needed to check something.
It helped that they had done the floor for the previous owners, and knew what they had purchased before. They sent someone over to advise/measure (free, unlike their 'competitor') the day after I called, and he persuaded me not to get hardwoods since it would have been scratched more with the sofa bed, and would have been very noisy with the large TV and other surfaces.
He said I could replace the carpet 3 times for the price of hardwood, and was a better use of my money.
They did the job when they said they would (I had given them some leeway since no one was there and I had some time), but after replacing the carpet they realized they had done the cottage and not the house (mixup on where to enter and the amount of carpet was about the same). They went back two days later and did the house, and said no charge for the cottage!
Great attitude.

15 de agosto de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Hi Liza! Thank you for taking the time to give us your feedback. We are so happy to hear that our team was a great help in the selection process and that you are loving the end result. Please don't hesitate to reach out if there is anything we can help you with in the future!

Valorada con 5 estrellas sobre 5

Great selection and customer service from salesroom through installation.

First the selection of flooring is excellent.
This is a family owned business and the customer service was excellent. We took the carpet board samples home to help us make our selection. We originally wanted to put a sisal runner on the stairs but as no manufacturer would oblige, Dawn helped us find a suitable replacement that had a similair "coastal look". We love the new runner.
The installer, who has worked for the company for 10+ years, clearly was happy with his job and the owners. He did a wonderful job, managing to complete the installation in spite of a slight yardage shortage and in a timely manner.
I will definitely use Anderson Carpet One Floor & Home for my future flooring needs.

15 de agosto de 2016
Opinión espontánea
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Respuesta de Anderson Carpet One Floor & Home

Thank you for the kind review! We are pleased to hear that you were satisfied with our service and use of materials. We look forward to helping you on your next project!

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