Anglepoise® Opiniones 

Amazing customer service!!! Highly recommend!!

I already knew how good the product (Model 75) was, as I've had mine for over 50 years and decided it was time for a rewire. The way they handled the in house service was excellent - the customer support team were friendly and helpful, responding quickly to any queries, and all aspects of the service were done to a high standard, including provision of suitable packaging and handling all aspects of collection and delivery.

I was extremely impressed by all aspects of my Anglepoise purchase. The lights are of the highest quality and look elegant; delivery was very quick and the lights were packed securely in recyclable packaging; communication throughout was excellent. Most of all, though, was the outstanding customer service I received from Gwyn. He sorted out an issue immediately. Gwyn is a fantastic ambassador for the Anglepoise company. This level of customer service gave me complete confidence in the company and I would definitely buy from them again.

Service beyond what was expected.
I had faulty inline switch on a lamp that was out of warranty.
After initial contact with Anglepoise, I was asked to return it. The switch was replaced and the lamp returned.
Throughout the process (shipping, repair, shipping) communication was excellent.

Anglepoise rewired my Model 75 lamp and it looks as good as new. Their efficiency and attention to detail make them a pleasure to deal with.

Customer service was excellent!
After trouble-shooting was unsuccessful a new item was promptly sent.
Bravo!!

Received my order in speedy time . Spoke to the Anglepoise team about a query , they were really helpful 10/10 a pleasure to deal with!

I ordered a classic desk light (75) because of the color choices. The lamp arrived promptly. I had one question after its arrival which was answered promptly. I would recommend this company.

Dealing with a live human being on the other end of the chat line rather than a robot and connected quickly. Very helpful and informative staff. Thank you for real customer service, something unfortunately which is disappearing.

Support from Anglepoise was fantastic Tracey sent me the parts I needed, help me regarding the reconstruction of my lamp,and now my lamp is good as new. This company stands behind their product! Thank you so much, Tracey!

Anglepoise has a fabulous customer support team - very approachable and open to feedback.

The Company is both innovative in design, and respectful of the industrial heritage of their products.

I look forward to dealing with them in the future.

Quite brilliant and responsive. Wanted parts for a 40 year old Anglepoise. They had them. They sold them. And they worked perfectly... like a new lamp.

I had an issue with an Anglepoise Mini Mini 90 lamp. I raised it with Anglepoise via email. Despite being in Australia, the dealings I had were quick and responsive, extremely helpful and kept the retailer in the loop. The issue has been resolved fully to my satisfaction. Happy to buy from them again with this exceptional level of support.

Having contacted Anglepoise regarding a repair to my lamp. The whole experience was handled quickly and efficiently.

My lamp was sent easily, communication was straightforward, the work carried out professionally and the lamp returned securely.

Excellent customer service and products. I Highly recommend Anglepoise.

Thanks very much
R

Really helpful, friendly and patient online chat. Have used this service twice, messaging with the same person who remembered me. This level of customer service is so rare now it was a pleasure to get precise answers so quickly. Anglepoise are a marvellous company, and the replacement parts for older lamps are well worth using. A transcript of the chat is emailed afterwards too.

I needed a new lamp base for my 1227 Mini Desk Lamp. The old one was dropped on the floor and became dented. I was able to order a replacement from Anglepoise directly.

I appreciate that this company supports responsible consumption. I look forward to using my Anglepoise lamp for years to come.

The customer service was excellent.

I was passed down an 80's era Anglepoise lamp from my father. During my use, the button broke, along with the elbow hinge and the PVC cable was showing signs of its age. Flora advised me on the elbow hinge I needed after sending her a picture of my lamp and was able to determine my model as an Apex 90.

When the replacement elbow hinge arrived, it was found to be incompatible while I was attempting to rewire the lamp. Initially, I was contacted by Gywn upon contacting Anglepoise of this incompatibility before I was put in touch with Flora.

Flora went well above and beyond to arrange my lamp to be taken in for the repair. She kept me informed and updated on the progress and was very responsive in my inquiries as well as being honest throughout. This included sending me picture of the elbow hinge replacement as well as informing of an issue with the wiring from my previous rewire attempt and the uniquity of my particular Apex 90.

Today, I've received the Apex 90 back from the repair and rewire. The old lamp feels much better than it did before, like new, to be precise. Not only has the elbow hinge been replaced but the switch on the lampshade and the base springs look and feel refreshed, along with a braided cable.

The base side springs as well as the mains plug and cable were nicely packed away in a smaller box within the lamp's packaging during transit, along with a provided bulb.

Overall, I am very happy at how the repair and rewire has turned out. Before, my Apex 90 had seen better days. Now, it is seeing even better days.

Many thanks to Flora as well as Gwyn, the Rewire Technician, the Product Development Manager and the rest of the team at Anglepoise for helping me get my Apex 90 back to fully operational condition and giving it a new lease of life.

A 5-star rating that's well and truly earned!

Bought 3 products recently. Brilliant quality, really pleased with them and also the new lifetime guarantee which I hadn’t known about. Had a problem registering one of the products (user error!) and the customer services team were super helpful, sorted me out very quickly, and didn’t make me feel like a muppet! 😆 Don’t think I’ll be using any other brands from hereon in.

The lamp is of amazing quality and the customer service excellent . They were very quick to respond and solved my inquiry in a second .