ANINE BING Opiniones 

Returned a pair of jeans to Anine Bing Europe returns address in Belgium, at a cost to me of £16.60, posted on the 28th May. It is now the 19th June and still no refund??? I have provided a tracking number and can see the items are with customs in Belgium and have been there since 1st June. There is nothing I can do. I see this is an ongoing issue with Anine Bing. If I can prove I have returned the item and provided proof surely I am entitled to a refund?

I should have looked at these reviews before purchasing as there’s clearly an issue with the Anine Bing EU shipping process. I bought over £500 of items in the sale over two weeks ago, none of which have yet arrived. I emailed the “concierge” and received a Hermes tracking ID which turned out to be invalid. When I wrote back via their (useless) online chatbot and an Instagram DM saying that at this point I would just rather give up and have a refund, I received another email to say they “can’t do this as the item has been handed to the courier and shipped”. They’ve provided me with absolutely no evidence to prove that this is the case. I think they are covering for a warehouse stock issue but there’s zero communication or transparency so who knows.
I’m now waiting for them to find out exactly what has happened. I’m totally over it. What awful customer experience and pathetic control over their logistics for a company who positions themselves at the premium end of the market! Never again will I buy from Anine Bing - and I say this as someone who bought from her original collection around 8 years ago. There’s been a clear loss of control in return for quick growth and profit in recent years.

I wish I had seen these reviews before purchasing from the online EU store as I am incredibly unimpressed. On the 17th March I purchased the large saffron tote back for €218.30 including delivery. Other than my confirmation email about the order, nothing came through regarding the delivery. I followed up by emailing their concierge who said due to Brexit there has been a delay and they sent me a tracking number for Hermes, which confirmed that the order hadn't made it to them yet. Literally that same afternoon, a UPS delivery arrived at my door, with a £57 brokerage fee for me to take the order which I have refused and the parcel left with the courier. I've contacted the concierge in the hopes for a full refund. I am appalled, there is no excuse for this poor customer service from a luxury brand.

Ich würde sogar am liebsten null Sterne vergeben, wenn es ginge. Meine Retoure wurde nach 3 Wochen immer noch nicht rückerstattet. Zudem muss man die Retoure auf eigene Kosten retournieren. Kundendienst reagiert seit Tagen nicht und geht allen Fragen mit Standardformulierungen aus dem Weg. Insgesamt war das ganze Einkaufserlebnis sehr enttäuschend und problematisch. Als Kunde sollte man nicht nur problemlos bestellen können, dazu gehört ebenfalls eine perfekten After Sale Service Betreuung. So schön die Sachen auch sind, ich kann leider nicht weiterempfehlen hier zu bestellen.

Every time I checkout with Klarna during their sale my order either gets cancelled due to out of stock or pretends the package is ready for shipment then claims later package is lost by fedex. I’m very familiar with fedex/ups, we use them to ship out our products. they’re tracking system is pretty good about when they accept packages. Fedex clearly said on their tracking system package was not received by the shipper, once it’s received delivery date will be updated. So I noticed this constant trend and decided to checkout using other payment method during their sale. Lord and behold I got my shipments literally two days later. I live in Los Angeles so most of their items get shipped out Commerce (local city). I contacted anine bing concierge and asked them why does klarna purchases always get cancelled through Klarna every time during your sale. They totally ignored my question and talked about how they need to contact the warehouse to figure why the package was not shipped. One month later no word and I contacted again about my order and they just issued me a credit saying package was lost. My assumption with this Klarna takes a portion of their sales so anine bing will pick and choose which payment method they want to accept. Klarna purchases will be the last to be picked especially during their sale since they make no profit. Be aware! Has this happened to anyone else?!! I love her style but reading people’s reviews and seeing how bad they’re customer service is, I might just stick to allsaints.

Love the concept, but thought the original pricing was too expensive for lesser known designer (not Gucci, YSL, etc.) so was excited to shop the sale. Purchased lovely mint green pumps that never showed up, after some runaround, they ended up refunding me; which was a bummer, because I really wanted the shoes:( the other items I ordered, a cami and jeans were both incredibly small, but with their no return policy on sale items I’m stuck with $200+ dollars of clothes I can’t wear :/ overall, I wasn’t too happy. I’d rather buy from Zara/All Saints and stick with reputable designers for shoes.

Purchased items in the sale over 3 weeks ago. No updates on delivery. No delivery. No communication from their ‘concierge’ to any emails I have sent. So nearly £200 out of pocket and nothing to show for it other than an email saying ‘make room in your wardrobe’. No idea how to begin getting my money back when no one responds to email.

Sale items on the website are final sale only - returns and exchanges not allowed, even for credit.

1) Is this even legal in the EU? Shouldn't there be 14 days Widerrufsrecht for all items purchased online from a commercial store?

2) It's one thing to enact final sale on an item you buy in the shop and inspect before purchase, it's another to do so for items purchased online sight unseen and that you don't know if it arrives in good quality.

I don't know a single other brand that does this, not even high street, let alone designer. Shame on you.

I should have read the reviews before buying on the website... I was completely ripped off by this company. I bought an Alice Bag (worth approx. 500GBP) and it was faulty and of poor quality. It's a joke considering they call themselves a luxury company - I could get a better bag at Zara for 50GBP. But what followed afterwards was just unbelievable. The customer service ignored me for weeks and I had to send out several emails and cc in the actual Anine Bing (CEO). I then received a voucher of 25GBP which is just insulting. I literally lost 500GBP on a trashy bag and a company without standards or morals. Please don't waste your money on them... I used to love them for their designs but now I regret spending any penny on them and I'm so disappointed. The company will not survive for long if they keep scamming people and treat their customers so badly. And rightly so!

Website says order before 14th december to get parcel on time before Christmas, so I placed an order on that basis. Confirmation email immediately informs me that the order might not get there on time. Customer Support fobbed me off with 'we'll email you in 14-48 hours' - NOT good enough for a brand that charges premium prices for their products.

Bought a pair of trousers for their Black Friday sale. Three days later they are reduced with an additional 20%. I contact their Customer service to claim the further reduction as I can see the exact same item is still available. Four days later I get a reply where they refuse to refund the additional 20%, claiming that my size is no longer available.
Honestly, I just feel cheated. I’ve shopped there before with OK and poor experiences, but this just makes me want to never spend my money with them again. I work with e-commerce myself, and I would always compensate a Customer if further reductions where made during a sales period. What a greedy Company!
Spend your money elsewhere, you can get great luxury items not much more expensive than Anine Bing cloths.
Also, they claim that sale is non refundable - not sure this is even legal,...at least in Denmark.

Bought a pair of boots in the sale which are non refundable. They we half price but still cost £20o and are the most uncomfortable boots I have ever worn. For the price the leather should be soft but it’s like putting your feet into cheap plastic and a I couldn’t return them. Never buying anything from Anine Bing again

Terrible. Bought an expensive bracelet and clasp was broken. They sent another bracelet and clasp broken on the second one. So frustrating. Terrible quality for very expensive piece.

Ware kam mit Retourelabel und wurde zurückgeschickt. Blöderweise habe ich die UPS Sendungsnummer nach einige Wochen weggeschmissen und erst später festgestellt, dass noch keine Rückerstattung erfolgt war. Nun behauptet Anne Bing, dass kein Paket angekommen ist und von denen kein Retourelabel zur Verfügung stellt wurde. UPS hat angeboten anhand der ursprünglichen Paketnummer die Retour Sendungsnummer zu recherchieren, aber Anne Bing stellt diese nicht zur Verfügung. Käufer sollte auch wissen, dass der Kauf mit der amerikanischen Seite abgewickelt wird und somit kein deutsches bzw. eu recht zur Anwendung kommt (Widerrufsrecht, Rücksendung auf Kosten des Verkäufers ab 40 EUR Wert, etc). Allgemein ist der Verkäufer nicht telefonisch zu erreichen und der Concierge antwortet im Abstand von 3-5 Tagen auf Emails. Kundenservice für ein amerikanisches Unternehmern sehr sehr sehr schlecht.

I've had great experience in the past buying their products in physical stores... Saw the sale and bought a pair of suede boots I liked on their site. The boots came and I was shocked, the pair of boots were so scuffed and marked as if it has been worn around for a while and then sent out to me. This is unacceptable from any retailer let alone a pair of boots which were on sale for circa £300...

The return process is so ridiculous... you had to email this specific concierge address and tell them about your return, then you have to wait a couple of days for the return label to even be generated. Bear in mind their returns period isn't very long at all so this was an absolute joke. Once you get the label to send it back, good luck to you. They manage to take the money from you instantly and ship the item out quickly - for you to get your money back will take a lot of chasing and time... Oh and keep a look out for the UPS tracking as they will not confirm that they have received it...

Horrible Returns - never buying from them again. Online store is complete fraud.

First to get a shipping return label you have to manually contact a email address where you will get a label.

We returned a package with their label from UPS.

Then time passes, no money shows up for the return... Then again back to emailing the "concierge"... Nope they never got the return package so we dont get our money... then a quick lookup on the shipping number and then it shows that it was returned over 3 weeks ago... so they were probably hoping we would forget and they could keep the money.

Dont shop from their online store - not a worthy 2020 shopping experience online.

I have purchased online, 3 items. I received 2, and 1 item is missing.
Since April, I have been trying to get hold of their Customer Service department to assist me with this missing item, and have received no help despite 20+ follow up emails (as you can't call them).
I had no choice to to formally raise this with my credit card company today, to try and recover the money they owe me for the item they didn't send.

Save your money and do not order from AnineBing.com. Absolutely worst experience I have ever had with an online retailer. I had been on a waiting list for an item and when it came back in stock I ordered it and was charged immediately. About a month later I received a completely wrong item meant for another customer in another country. I also had to pay customs and duties on this item. Now it is 6 weeks later and I have not received the item or ordered or a refund. Customer service is slow and useless.

Extremely overpriced for the quality, non-existent customer service. I regret my purchases, never again.

I bought 3 items, they arrived fine but I need to return 2. You have to email to get a returns label, so 3 weeks ago I did that and STILL no return label. I have chased and chased. Absolutely shocked, they are withholding essentially £700 of my money if goods that don't fit. What can I do - go to trading standards?