Anna Lou of London Opiniones 

303
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Anna Lou made the most beautiful bespoke, personalised necklace for a leaving present for a colleague. I cannot wait for my colleague to see it she is going to absolutely love it. Anna Lou create... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I absolutely love the mother-of-pearl d pendant and ball chain in 14ct white gold. So pretty and wearable for dressing up or casual. Excellent service too. The only reason for 4 stars instead of 5 is... Ver más

Valorada con 5 estrellas sobre 5

Ordered a number of items from Anna Lou including name necklaces, letter bracelets, letter chains, star sign bracelets etc and everything arrived looking gorgeous. I contacted Anna Lou prior to placin... Ver más

Valorada con 4 estrellas sobre 5

I received my first piece of Anna Lou of London Jewellery for my 30th birthday a name necklace which I wear most days and treasure. I have recently ordered 4 new pieces, engraved initial rings and... Ver más

Información sobre la empresa

  1. Fabricante de joyas
  2. también en la categoría
  3. Diseño de moda
  4. Tienda de accesorios de moda

Escrito por la empresa

Find a wide range of beautiful statement necklaces and personalised jewellery at Anna Lou. Elegantly engraved or personalised pieces, made in the UK.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

303 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(303)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Beautiful!

My mum bought the alphabet necklace for me well over a year ago. I have been wearing it everyday since (even in the shower) and it has not tarnished... it looks as good as new! I've had so many compliments. So so pretty. Thank you Anna Lou! ❤️

21 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad quality

Purchased some rose gold vermeil earrings however on arrival the plating had already rubbed away showing silver in several places. The description on the website states “High quality durable plating. Will not tarnish, rust or make your skin green” so I contacted the company to complain about the condition the earrings had been received in, however they simply replied saying that my order had been completed.

8 de agosto de 2023
Logotipo de Anna Lou of London

Respuesta de Anna Lou of London

Hi. Thank you for your feedback. We need to run some tests because our jewellery does not tarnish because we have a plating protection added over 3 microns so we need to see what has happened to this item. I will send you a free returns label so you can send them back and we can investigate Immediately. This definitely should not have happened and we need to see if it has come in contact with anything unusual. We don’t have Plating issues with the Jewellery as we have spent a lot of time perfecting the Plating standards so that the Plating does not come off. We used 3 µm of rose gold and gold Plating , so there should be no marks or tarnishing when worn. Many thanks. Anna

Valorada con 5 estrellas sobre 5

Thank you

Thank you, Anna Lou. My daughter’s much loved necklace broke and you repaired it beautifully, it looks as good as new! 😍

11 de agosto de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Sizing explanation needs improvement for ordering size choice

The order needs better detail and instruction as sizing was an issue. It was made and delivered fairly quickly. The downside was the measurements listed with the necklace- millimetres/centimetres were confused on the website and also when ringing, so I was disappointed as the necklace described as Korrina size was larger than I imagined - hers fits quite snuggly and mine doesn’t at all.

23 de julio de 2023
Valorada con 2 estrellas sobre 5

Poor quality

I was given a name necklace with diamonds as a gift for my birthday. My mum had paid for express so it would arrive in time, however it didn’t. After a week, one of the diamonds had fallen out, so we messaged Anna to see if it could be fixed. We had to send the necklace back to her and requested it be returned by a particular date (a month later) so I was able to wear it to an event, which she said it would. Sadly, it arrived 2 weeks after the initial requested date… and a diamond was missing again!! I decided to send the necklace back and request a refund, upon which Anna said she cannot give the full refund as we were given a necklace free with purchase for spending over a certain amount (which also broke) so we’d have to pay for that one - if she’d have mentioned this when we were discussing me returning the name necklace, I’d have sent this back too.
Overall just really poor quality and service - highly disappointing.

23 de abril de 2023
Opinión espontánea
Logotipo de Anna Lou of London

Respuesta de Anna Lou of London

Hi. I am sorry you are frustrated and as I said we have discontinued this style with the diamonds as the way a production issue which we are working on resolving at the moment with this style. I am happy to issue a full refund if you send the necklace back so we can re-sell if it’s not been worn. Many thanks. Anna

Valorada con 5 estrellas sobre 5

Great service

Great service. Website simple to navigate to order products. Quick delivery. Great communication. Thank you for your excellent service; very impressed. Highly recommend.

10 de julio de 2023
Logotipo de Anna Lou of London

Respuesta de Anna Lou of London

Thanks Phil. What a lovely to review to wake up to on a Saturday morning. So we’re happy with your experience.

Valorada con 4 estrellas sobre 5

The necklace was a very popular gift

The "initial" necklace was very well received and I am definitely tempted to buy another as a gift for a friend.

The service and prompt email response from Anna was also much appreciated.

Would definitely recommend.

7 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing!

Recieved my tennis chain today. The quality of the chain is so great! I really love and appreciate the attention to detail and time taken to make the packaging as well as the product so beautiful. Will definitely be purchasing from Anna Lou again. Thank you! ♡

10 de julio de 2023
Opinión espontánea
Logotipo de Anna Lou of London

Respuesta de Anna Lou of London

Thanks! So glad you it. And thanks for reviewing . Anna

Valorada con 4 estrellas sobre 5

Lovely 'd' charm necklace....

I absolutely love the mother-of-pearl d pendant and ball chain in 14ct white gold. So pretty and wearable for dressing up or casual. Excellent service too. The only reason for 4 stars instead of 5 is because the d pendant has been attached on the chain in favour of a left-handed person and if I attach it how I do all my other necklaces as a right-handed person, it becomes a b charm!!!

6 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful name necklaces

I have received today my two beautiful name necklaces. They’re stunning! One in rose gold (mine) the other in silver (my daughter’s). Anna Lou customers service is also brilliant, prompt and friendly. I will definitely come back for some more lovely treats. Thank you very much!

4 de julio de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Returning customer

I received my first piece of Anna Lou of London Jewellery for my 30th birthday a name necklace which I wear most days and treasure. I have recently ordered 4 new pieces, engraved initial rings and a beautiful bracelet which I am looking forward to receiving and adding to my collection.

I have chosen special pieces which are personal to me and reflect my personality and style.

It’s nice to support small local businesses, hand made in the UK

25 de junio de 2023
Opinión espontánea

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