My Caple taps order arrived promptly and very securely packaged. They were the cheaper than all other sites that I had looked at for these specific mixer tap. Very happy with purchase and overall shop... Ver más
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Consulta las opiniones de los clientes
This site was recommended by MSN which spotted the product we were about to buy somewhere else at £90 less on Appliance House. The two garden chairs and table were excellent quality and delivery wi... Ver más
Outstanding company!! Easy to navigate website with some of the lowest prices on the Internet. Was constantly kept updated on my order which was delivered the next day which is pretty impressive for... Ver más
Absolutely faultless service, i emailed a question & was emailed back super quick. They were the cheapest price for the sink i purchased & arranged super quick delivery, by a great courier too, who gi... Ver más
Información sobre la empresa
Escrito por la empresa
At Appliance House, we are your one-stop destination for all things kitchen-related, specializing in a comprehensive range of products that elevate the heart of your home. Our extensive selection encompasses top-tier appliances, ranging from ovens, hobs, fridges, and freezers to washing machines, tumble dryers, kitchen sinks, taps, lighting, ducting, and innovative Quooker taps and pop-up sockets. With a rich history dating back to our establishment in 2008, our years of experience have positioned us as industry leaders, allowing us to provide unparalleled product advice on a diverse array of kitchen essentials. In 2019, we ventured beyond the kitchen, expanding our offerings to include an impressive array of sports watches, fitness trackers, smart home products, and cutting-edge hiking GPS systems. At Appliance House, customer satisfaction is our priority. Our dedicated team is always ready to address any inquiry, ensuring exceptional customer service. We take pride in our extensive stock, holding thousands of products in partnership with renowned appliance brands. Regular updates to our product range guarantee that you have access to the latest and most efficient innovations. With a commitment to efficient service, we leverage quick and reliable delivery partners, ensuring that your order is tracked and handled with care throughout its journey to your doorstep. Choose Appliance House for a seamless blend of quality, innovation, and outstanding customer support.
Información de contacto
Crown House, North Crawley Road, MK16 9TG, Newport Pagnell, Reino Unido
- 0330 002 0229
- support@appliancehouse.co.uk
- www.appliancehouse.co.uk
4,7
Excelente
7 mil opiniones
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No ha contestado las opiniones negativas
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Excellent service. Very pleased with purchase.
I was looking for a new quality sink and tap for our kitchen renovation and found Appliance House online. Their selection of appliances were well detailed on their website and the prices very competitive. My order was easily placed and I received the goods well packaged in perfect condition within a few working days. I was informed of the delivery date and the company gave an accurate time window. Excellent service over all.
17 de septiembre de 2025
Company did what they said they would do
Free delivery to my house was only possible on Tuesdays or Thursdays both of which were not convenient hence perhaps 4.5 stars is that was possible.
So I arranged to pick up the appliance at the company's warehouse. This went as planned and the appliance is installed and working - so happy with that.
17 de septiembre de 2025
Very good service.
Little misshap in communication regarding delivery (only once a week in our area) but then updates with new delivery date was really good.
22 de agosto de 2025
Excellent pricing and great customer…
Excellent pricing and great customer services.
11 de septiembre de 2025
Very helpful when contacted good…
Very helpful when contacted good delivery service
10 de septiembre de 2025
All was great till we discovered a fault.
All was great till we messaged about a faulty oven on install day - 2 days after delivery day. Just told it must be install and directed straight to Samsung via a link to troubleshoot. Disappointing given experience up to that point. Not been able to use oven.
9 de septiembre de 2025
Respuesta de Appliance House
Hi Gordon,
Thank you for your feedback. We’re very sorry to hear about the difficulties you’ve had with your oven. We completely understand how frustrating it must be not to be able to use it so soon after delivery.
From experience, we usually find that issues on installation are not due to a fault with the appliance itself but with the install. That’s why our team initially directed you to Samsung’s troubleshooting support. However, my colleague has also confirmed that once we receive the product information from your first unit, we can arrange a replacement if necessary.
We apologise again for the inconvenience caused and appreciate your patience while we work with you to resolve this as quickly as possible.
Regards,
Great aftersale support
Great aftersale support, postage of our microwave over was quick and smooth
Contact response as should really nothing else to wish
3 de septiembre de 2025
Excellent price with a service to match.
I needed to order a high value Perrin & Rowe replacement filter tap and was initially attracted by the substantial price difference (30%) between this company and other retailers who offered no discount on RRP. My only concern was with money in hand they would announce the "in stock" item would take a few weeks to deliver. I needn't have worried as the item was received within a couple of days. Excellent service all round and highly recommended.
1 de septiembre de 2025
Very Disappointed – No Clear Delivery Date and Poor Resolution
I placed an order with this company based on their assurance of a two-week delivery timeframe. After waiting, I was informed that the item was delayed due to “external factors.” The most frustrating part was that they could not provide any clear timeframe for when the item would be delivered — not a new estimate, not even an approximate window. Essentially, they had no idea when or if the product would arrive.
This put me in a very difficult position as I had already made arrangements for installation. When I raised my concerns, the company’s solution was simply to cancel the order, refund my payment, and offer a small discount on a future purchase. While a refund is expected in this situation, the lack of accountability, the refusal to cover any of the costs I had already incurred, and the absence of a proper resolution left me extremely dissatisfied.
I understand that delays can happen, but what I cannot accept is the poor communication, the lack of transparency, and the unwillingness to take responsibility for the inconvenience caused to the customer. A company should not advertise a delivery timeframe if they cannot stand by it.
Unfortunately, based on my experience, I cannot recommend this company. I would advise others to be very cautious about relying on their stated delivery times, especially if you are making any arrangements that depend on them keeping their promises.
2 de septiembre de 2025
Opinión espontánea
Respuesta de Appliance House
Hi,
We’re very sorry to hear of your disappointing experience and the inconvenience this caused. The item you ordered was out of stock at the time, so delivery was arranged directly from the manufacturer. An initial delivery date of two weeks was provided, however unfortunately the manufacturer was unable to fulfil the order to this timeframe.
As we could not provide a clear delivery date and were not in a position to meet your required timescales, we took the decision to cancel and fully refund your order so that you had the option to source an alternative unit elsewhere. We appreciate how frustrating this must have been, especially with installation already arranged, and we sincerely apologise for the disruption caused.
While delays can sometimes occur when working with manufacturers, we completely accept that our communication should have been clearer and more transparent throughout the process. Your feedback has been shared with our team so we can improve on this going forward.
Thank you again for taking the time to share your experience. We are truly sorry that on this occasion we did not meet your expectations.
Regards,
Great delivery and excellent customer…
Great delivery and excellent customer service. Good price on my boiling water tap.
1 de septiembre de 2025
Respuesta de Appliance House
Hi,
Thank you for your kind review! We’re delighted to hear you found our service efficient and we really appreciate your feedback.
Regards,
Delivery very poor
Delivery very poor
Most companies now offer next day delivery.
27 de agosto de 2025
Respuesta de Appliance House
Hi,
Thank you for taking the time to leave your feedback. We’re sorry to hear you were disappointed with the delivery. At the time of your order, our website showed that delivery would take place from August 26th, which is when your glass hob was delivered.
While we do offer next day delivery on many of our smaller items, larger and more fragile products like glass hobs require extra care in transit. This means delivery can take a little longer to make sure your item arrives safely and in perfect condition.
We really appreciate your understanding and hope you enjoy using your new hob.
Regards,
I would use them again.However tracking…
I would use them again.However tracking info was non existant which meant I stayed in allday waiting for delivery which had to be rearranged for anotjer day
27 de agosto de 2025
Respuesta de Appliance House
Hi,
Thank you for your feedback and for saying you would use us again; we really appreciate it.
We’re very sorry to hear that the tracking information wasn’t available for your delivery. We completely understand how frustrating it must have been to wait in all day, only to have the delivery rearranged.
We’re currently reviewing our tracking process with our courier partners to make sure updates are clearer and more reliable in the future. Your comments are really helpful in highlighting where we can improve.
Regards,
My American style freezer delivery kept…
My American style freezer delivery kept outside the house and delivery person ran away without informing .I was very difficult to bring inside the house without any help.
20 de agosto de 2025
Respuesta de Appliance House
Hi,
We’re so sorry to hear about your recent delivery experience. Your American Style Freezer should have been delivered using our two-man delivery service, so we completely understand how frustrating and difficult this must have been for you.
We are currently carrying out an internal investigation with our transport department to find out why this did not happen and to ensure this situation does not occur again.
Thank you for bringing this to our attention. Your feedback is really valuable to us. Please accept our sincere apologies once again for the inconvenience caused.
Regards,
Alistair
Good price, confusion re delivery
Price was good and delivery time OK. A bit confusion over delivery as initially email stated delivery scheduled for Monday. When no contact from delivery company called to be told delivery was Thursday. Appliance House admitted their error.
19 de agosto de 2025
Respuesta de Appliance House
Hi,
Thank you for your review. We’re really pleased to hear you were happy with the price and overall delivery time, though we’re very sorry for the confusion around the initial delivery date. This was our mistake, and we appreciate your understanding.
Your feedback helps us improve our communication, and we’ll be working with our team to prevent this happening again.
Regards,
Alistair
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